PNC Financial Services Group, Inc.

January 5, 2015[redacted]Re: Revdex.com - Case Number: [redacted]Dear Mr. [redacted]:Please allow me to respond to your complaint filed on December 1, 2014 with the BetterBusiness Bureau (“Revdex.com”), regarding a short sale on a property PNC Bank, National...

Association(“PNC”) has a lien on. I appreciate the opportunity to address your concerns.For privacy reasons, PNC cannot provide information regarding an account that you are notassociated with. I have attempted to contact you by phone and through email and have notbeen successful.Thank you for allowing me to clarify our position. Should you have additional concernsregarding this matter, please contact me directly at ###-###-####, extension ###-###-####,Monday through Friday between the hours of 8:30 a.m. and 5:00 p.m. Eastern Standard Time.Sincerely,[redacted]Executive Client RelationsEnterprise Escalation GroupCC: Revdex.com Case Number 10324170

PNC Bank has reviewed [redacted] concern and we have responded in writing to the client advising that we are providing a credit for the expenses the [redacted] submitted to us.
[redacted]

February 24, 2015Dear Ms. [redacted],PNC Bank has worked directly with the customer to resolve his concern.  Please feel free to contact me if you have any questions regarding this matter.Sincerely,[redacted]Executive Client Relations OfficerEnterprise Escalation Group

On Sun, Nov 30, 2014 at 12:26 PM, <[redacted]> wrote:Client's issued was resolved on 11-12-2014.  Please update your records. [redacted]Assistant Vice PresidentExecutive Client Relations Enterprise Escalation GroupPNC Bank[redacted]...

[redacted] 
[redacted]

March 4, 2015Dear Ms. [redacted],PNC Bank has worked directly with the customer for resolution of his concern.  Please feel free to contact me if you have any questions regarding this matter.Sincerely,[redacted]OfficerExecutive Client RelationsEnterprise Escalation Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

To Whom It May Concern, PNC Bank received the complaint for Ms. [redacted] on December 16, 2014. We have evaluated the information and spoke to client to address her concerns. We do not have written authorization from Ms. [redacted] to respond to your office. Should you have any further...

questions, please feel free to contact me at ###-###-####.Sincerely, [redacted]Executive Client RelationsPNC Bank

These complaints have been resolved by PNC. Auditore on [redacted] . Please update our records. Thank you [redacted]Assistant Vice PresidentExecutive Client Relations Enterprise Escalation GroupPNC Bank

To Whom It May Concern,The merchant services contract for [redacted] was completed on January 07, 2015 and was not renewed. Additionally, a PIN mailed was sent to the business address of record to access PNC telephone banking. Finally, $72.00 in fee refunds were credited December 09, 2014. PNC Bank Sincerely,[redacted]Executive Client RelationsPNC Bank

To Whom It May Concern, PNC Bank received the complaint for Ms. [redacted] on march 19, 2015. We spoke to client to address her concerns and consider this matter addressed .  Should you have any further questions, please feel free to contact me at...

###-###-####.Sincerely, [redacted]Executive Client RelationsPNC Bank

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. This business is constantly doing this and caused me to be in foreclosure before when they received my payments and refused to apply it now they do the same thing after they cashed both checks for February and March. They mailed me a letter over a year ago when they did the same thing stating my credit was being updated and they never did. My credit report still shows four months in row being past due in 2013 when it was no fault of mine. PNC said they would fix it but the report was just pulled a few days ago and is still reflecting being paid negatively. I want it fixed asap and another letter sent showing that those negative payment history were falsely reported and removed. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would like a refund for the fees I never agreed to. I also never received the notification they refer to in their letter.I signed up for a free business checking account; and they apparently changed the terms less than 6 months later.  With no requirement to opt-in or out of the services I was automatically placed into, I also question the legality of such action.  At the very least, it is a poor business practice.
Regards,
[redacted]

To Whom It May Concern: PNC Bank, National Association (“PNC”) received the complaint for Mr. [redacted] on February 6, 2015.  We have evaluated the information and have spoken with the customer to address his concerns.  Mr. [redacted] is satisfied with the resolution and needs no further...

assistance.  We consider this matter to be addressed and ask that you close your case.  Should you have any questions, please feel free to contact me directly at ###-###-####. Thank You,[redacted], MSWExecutive Client Relations OfficerEnterprise Escalation GroupPNC Bank

PNC IS WORKING DIRECTLY WITH THE CUSTOMER TO RESOLVE THIS CONCERN.

I have reviewed the response made by the business in reference to complaint ID [redacted], I don't bank with PNC bank. The issue was with a PNC atm inside Walgreens dispensing my husband the wrong amount. The amount requested was $240 but the atm only dispensed $40. He did receive the money back from his financial institution pending investigation. I also included a copy of the receipt in my original complaint.  
Regards,
[redacted]

To Whom It May Concern, PNC Bank received the complaint for Mr. [redacted] on March 31, 2015. We spoke to client and addressed his concerns and consider this matter addressed to his satisfaction.  Should you have any further questions, please feel free to contact me at...

###-###-####.Sincerely, [redacted]Executive Client RelationsPNC Bank

2-2-15 [redacted]This letter is written in response to your correspondence regarding [redacted].  PNC Bank has spoken to Mr. [redacted] per telephone call on 2-2-15 addressing the concerns expressed in Revdex.com Case #[redacted],  The Revdex.com did not provide a signed authorization form with...

the Revdex.com Customer Complaint.

Dear Ms. [redacted]I have confirmed with the customer that her issue was resolved to her satisfaction on March 19, 2015.  Please contact me directly if you have any questions regarding this matter.Sincerely,[redacted]OfficerExecutive Client RelationsPNC Bank

Dear Ms. [redacted]PNC reached out to our customer to resolve the issue with her directly.  If you have additional questions, please contact me at ###-###-####.Thank you,[redacted]

Re: Revdex.com
Complaint No.[redacted]
To Whom It May Concern:
This letter is written in response
to your correspondence regarding Mr[redacted]PNC is working directly with Mr[redacted] to provide resolution to the
concerns expressed in Revdex.com Case
# [redacted]The Revdex.com did not provide a signed
authorization form with the Revdex.com Complaint
Sincerely,
Executive Client Relations
PNC Bank