PNC Financial Services Group, Inc.

To Whom It May Concern,
 
PNC Bank received the complaint for Mr. [redacted] on October 2, 2014. We have evaluated the information and spoke to client to address his concerns. We do not have written authorization from Mr. [redacted] to respond to your office. Should you have any...

further questions, please feel free to contact me at ###-###-####.
Sincerely,
[redacted]
Executive Client Relations
PNC Bank

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know...

your view on the matter.]
Regards,
[redacted]

I spoke with Ms. [redacted] on January 22, 2015 and advised her the reason the Accounts were closed was due to the history of returned deposit items; specifically, there were two returns from a closed account at another bank.   During this conversation, Ms. [redacted] also expressed...

concern about the resolution of her disputes, stating she had received differing responses.  I advised Ms. [redacted] the disputes had been denied because Ms. [redacted] stated her PIN was written down and anyone could have gotten it.  Ms. [redacted] denied making that statement, so I reviewed her disputes and confirmed our records indicated she had informed our representative at the [redacted] branch on December 12, 2014, that she had lost her debit card and her PIN number was written down and anyone could have gotten it.  Additionally, there were undisputed items that occurred after the date Ms. [redacted] indicated her card was lost. Ms. [redacted] asked if PNC was going to credit her for any of the disputed items, because if not, there was no reason to continue the call.  I confirmed that since the disputes were denied, we will not be crediting Ms. [redacted] any funds.  At that point, Ms. [redacted] disconnected the call.

We understand Mr [redacted]'s concern.   We are responding to the CFPB for this issue as they are the regulator.  We have not closed the complaint.
 
THank You

As there is no signed Authorization for this customer, we will be responding to the customer directly.
Thank you.

PNC Bank, N.A. responded to [redacted] on September 6, 2107, and considers this matter addressed.

PNC has not received authorization for third party release.  PNC attempted to contact the client directly on October 23, 2014, and October 27, 2014,.  A detailed voice mail with a resolution of clients concern was left on October 27, 2014.

We are working directly with the client to resolve this concern, and do not have third party authorization to release.
MB - 1/26/15

To Whom It May Concern, PNC Bank received the complaint for Ms. [redacted] on April 8, 2015. We spoke to client to address her concerns and consider this matter addressed.  Should you have any further questions, please feel free to contact me at...

###-###-####.Sincerely, [redacted]Executive Client RelationsPNC Bank

PNC responded directly to [redacted] on May 7, 2015.  PNC believes it acted appropriately and considers this matter addressed.

On Tue, Mar 10, 2015 at 6:42 AM, <[redacted]> wrote: The complaint was resolved and the customer was notified of the outcome on 3-9-2015.  It was resolved to the customer's satisfaction. Thank you [redacted]Enterprise Escalation Group Quality Analyst

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank You for looking at my letter.  I believe someone found after several times reviewing my escrow, that PNC inherited the mistake that...

[redacted] made, prior to selling to PNC.  It did take several times, but eventually they finally have found the error!  My payment still went up a little bit (fixed rate mortgage), but I thank PNC for finally persisting, and finding where the error was made with [redacted].  Many thanks to all who have spent time on this!
Regards,
[redacted]

PNC Bank received the complaint for Ms. [redacted] on November 4, 2014. We have evaluated the information and spoke to client to address her concerns. We do not have written authorization from Ms. [redacted] to respond to your office. Should you have any further questions,...

please feel free to contact me at ###-###-####.
Sincerely,
[redacted]
Executive Client Relations
PNC Bank

February 6. 2015Dear Ms. [redacted]PNC has worked directly with the customer to resolve his concern.Please feel free to contact me directly if you have any questions regarding this matter.Sincerely,[redacted]OfficerExecutive Client RelationsEnterprise Escalation Group

To Whom It May Concern, PNC Bank received the complaint for Ms. [redacted] on April 2, 2015. We spoke to client to address her concerns and consider this matter addressed.  Should you have any further questions, please feel free to contact me at...

###-###-####.Sincerely, [redacted]Executive Client RelationsPNC Bank

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

To Whom It May Concern,PNC Bank received the complaint for Ms. [redacted]. We have evaluated the information and spoke to client to address her concerns. We do not have written authorization from Ms. [redacted] to respond to your office. Should you have any further questions, please feel free to...

contact me at ###-###-####.

We did not receive the signed authorization from the borrower.  We responded to the borrower today and will provide a copy of the response if the authorization is provided.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1. Viewing the leaflet, a fair third party would support our position.2. This bank paid $200 to another person who was in the exact situation as I am. 
Regards,
[redacted]

2-27-15 - JLH - Issue has been resolved directly with client.   Letter mailed directly to client