PNC Financial Services Group, Inc.

Review: I used an ATM at [redacted] this morning and tried to get out $580 and all it gave me was $28. I made a complaint about this and heard other consumers, probably about 25 others, having the same problem. No one at the business could refund my money or tell me when I would get the money back after the machine drew $580 but only gave me $28 in one dollar bills.Desired Settlement: I would like contact from someone of authority asap. I would like the remainder of my withdraw immediately.

Business

Response:

7-8-15 JME PNC Bank, N.A. responded to [redacted] on July 8, 2015, and considers this matter addressed

Review: I purchased a [redacted] to move to a different city. I was quoted and charged two different prices. I talked to [redacted] they stated that they would adjust the issue and deduct $50 from my bill and will notify my bank. There was a reverse charge on my account and I was credited the funds and was also credited back the over charge fees of total of $156.43. A month later the amount is reversed and I am charged over draft fees that have calculated to $253.18. I believe this is unfair and should not be this much.Desired Settlement: I am willing to pay the correct amount that UHAUL was suppose to charge me and that is the $120.43 minus the $50 credit of a total of $70.43 that the manager approved. But I am not willing to pay the $253.18 that should not even be in my account or charged to me. These fees are unfair and do not represent the fee of what should have been paid.

Business

Response:

PNC Bank, N.A. responded to Ms. [redacted] on April 15, 2016, and considers this matter addressed

Review: On August 19, 2011 I agreed to update my checking account plan to an interest earning one. I filled out paperwork at my branch and signed my agreement. I learned in October 2013 that the bank never updated my plan. I also learned that PNC had been charging me $13 a month for the old checking account plan that had never been updated. I ensured then that the plan was updated, and I have not been charged since then for the old plan. However, PNC has refused three times to give back the $13 a month that they charged me from August 2011 to October 2013. The total would be $338 (26 months X $13). They offer me a "courtesy refund" of three to six months of the charges which I have rejected on the grounds first that it is wrong. They argue that because I did not notice their error, I forfeit my money. I argue that despite their "policy" there is no legal "stupid tax" in which they have the right to money which was never theirs. They owe me the money that they never should have taken. Their policy has blinded them to the law and ethical business practices.Desired Settlement: 1. PNC must return $338 to my checking account. 2. PNC should dismantle their policies that allow them to bully customers into paying for PNC's errors.

Business

Response:

Good Morning,

Please see attached response to out client.

Thanks,

Officer

Client Relations Manager

Executive Client Relations

PNC Bank

500 Smithfield St, 3rd Floor

Pittsburgh, PA 15222

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: im tired of this bank charging me $36 for over draft protection or nsf when pnc bank is playing hide and seek with my money they have charged me to this date almost close to $1000 with the way they practice they business ways hide and seek I will use my card they will take it out of the account later A WEEK goes by it disappears from my account then I use my card bc im thinking my money is actual my money then they appear these charges once again then hit me with over draft fees at one time I was charged a total of over $266 one week ?Desired Settlement: they also have charged me multiple times for same thing I would like for them to look at the last 6 months and see how they have robbed my account my money and tell me what is considered fair.

Business

Response:

To Whom It May Concern, PNC Bank received the complaint for Mr. [redacted] on December 17, 2014. We have evaluated the information and spoke to client to address his concerns. We do not have written authorization from Mr. [redacted] to respond to your office. Should you have any further questions, please feel free to contact me at ###-###-####.Sincerely, [redacted]Executive Client RelationsPNC Bank

Review: On Monday, October 5th about 6:59 PM, an Online Order was placed from our corporate website,[redacted], which requires a credit card number, expiration date, 3 digit security code, and zip code; Moreover, the credit card was authorized (PNC Bank), and the order was prepared and was picked up about 7:18 PM by the customer. We did our due diligence in preparing a great meal, which was delivered to the customer. Moreover, we did our part in fraud prevention by collecting a valid credit card number, expiration date, 3 digit security code, and zip code, which, as I stated, was authorized by PNC Bank. Therefore, we earned our money ($112.36). I have provided the documentation showing that we did our due diligence. The chargeback occurred in September, and was credited back to me after I presented my documentation. However, it was charged back to me again in October. No reason or explanation has been provided. Moreover, I have contacted PNC Bank on numerous occasions explaining the situation and requesting a reason for the chargeback. On a few occasions, I have spoken with [redacted] (###-###-####). She has promised me that someone would get resolution to this issue. However, a month passed by, and when I followed up, I got the same empty promises. This $112.36 should be credited back to [redacted] ASAP as I stated. Please see the attached, which was faxed to [redacted] and sent to PNC Bank. This amount needs to be credited back to our account ASAP. [redacted] ###-###-####Desired Settlement: This $112.36 should be credited back to[redacted] ASAP as I stated. Please see the attached, which was faxed to [redacted] and sent to PNC Bank. This amount needs to be credited back to our account ASAP. I can email the pdf file.[redacted] ###-###-#### [redacted]

Business

Response:

[redacted] is resolving the issue directly with the client

Review: Opened new PNC credit card account on 10/31/15/ requested balance transfer from old credit card (discover) from PNC branch manager onto PNC credit card, there was a $172.07 fee to do so. As of 12/16/15 transfer never went through, call on 12/16/15 and requested a balance transfer cancellation, was emailed confirmation of this on 12/18/15 but request was not submitted until 12/18/15 (branch managers mistake on the email printout I have),email states a stop payment on check to discover was submitted. On 1/5/16 printed out PNC credit card statement balance transfer was NOT cancelled, but email from 12/18/15 states otherwise, call branch manager on 1/5/16 and was told she could not to anything. WAS THE CANCELLATION EVER SUBMITTED? Please see attachments for explanations.Desired Settlement: DesiredSettlementID: Refund

Per branch manager's mistake the $172.07 fee refunded to me

Business

Response:

On Mon, Mar 28, 2016 at 7:34 AM, <[redacted]> wrote:This complaint was closed as unanswered. We responded to the customer on 3-24-2016. Please update our records to show that PNC responded to the customer. Deborah S[redacted]Executive Client Relations Quality AnalystPNC Bank500 Smithfield StreetPittsburgh, PA 15222

Consumer

Response:

Yes, letter was received from PNC Bank...Complaint solved

Review: I originally contacted PNC on 11/14 with the following message: Hello, I see that I was charged an overdraft fee of $36 on 11/13. On my phone on 11/11 I thought I transferred $25 to my checking account. Apparently I did not complete the transaction and it never took. Upon realizing this on 11/13 I immediately went online and made the transfer. I have never overdrafted during the whole time I have had a PNC account. I take responsibility for this situation, but I want you to understand that it was a complete mistake. I was hoping that you could rescind upon seeing how I immediately tried to rectify the situation. Again, I apologize for my error.When I never heard back from PNC I wrote them back two days later with another message to ask how I should proceed. Additionally after seeing that another overdraft fee was pending, I immediately moved money into my checking account. PNC would end up contacting me back 4 days after the original message with a response. By this time the original overdraft fee lead to me getting three more. During this time I made deposits and transfers into my account, all the while waiting to hear back regarding how to handle the first overdraft. I was really left hanging in limbo during this time, not knowing how to proceed. If the first overdraft was addressed promptly, none of the subsequent overdrafts would have occurred. PNC then had [redacted] call me from their retail escalation group . Unfortunately at that time I could not take the phone call. I was told that I would be getting a call back. This never occurred. Instead I had to contact PNC to have [redacted] call me again. [redacted] called me again while I was at work, and I tried calling him back during the hours he listed in his message. The call went right to his voice email, where it informed me that there was no space to leave a message. I called again the next day and left a message. I have never heard back from Mr. [redacted].Desired Settlement: This situation is BEYOND ABSURD. This issue is almost a MONTH old without resolution. I feel as though PNC should refund me at least some of the fees, ideally at least two. PNC's level of customer service has been far less than satisfactory.

Business

Response:

PNC Bank worked directly with the customer to resolve the issue. Refunds totaling $72.00 were posted to the customer's account on December 10, 2013.

Please feel free to contact me with any questions regarding this matter.

Sincerely,

Officer

Executive Client Relations

Enterprise Escalation Group

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: PNC closed my business credit card due to a fraudulent transaction and sent me a replacement card but they took it upon themselves to remove all records of my business card including all transactions and statements from my online account. They don't feel that my business transactions are important enough to keep for me to have access to them. Now I have no way of downloading my transactions. To add insult to injury they can not link my replacement card unless I go to a branch.Desired Settlement: Account information for closed card linked back to my online account as well as my new card linked to my online account.

Business

Response:

PNC Bank, N.A. responded to [redacted] on April 5, 2016 and considers this matter addressed.

Consumer

Response:

Review: I have a prepaid card that I had my direct deposit going to from my employer, pnc bank decided to close out my account on 11/14/14 and will not allow me access to my money.Desired Settlement: To have access to my money, or expedite the closure of the prepaid account so I can receive my money.

Business

Response:

PNC Bank received the complaint for Ms. [redacted] on November 21, 2014. We have evaluated the information and spoke to client to address her concerns. I am able to confirm Ms. [redacted] withdrew the balance on her Smart Access card ending [redacted] on November 24, 2014. Should you have any further questions, please feel free to contact me at ###-###-####.Sincerely, [redacted]Executive Client RelationsPNC Bank

Review: My daughter, [redacted], who is 17 works for [redacted] at [redacted]. Their paychecks are written from PNC Bank. she went to cash her check in the amount of a whopping 29.10 and they charged her a $10 fee because she does not have a checking account there even though she is under 18. PNC should be ashamed of themselves charging a high school student who is trying to work to save money for college half her paycheck to cash a check. [redacted] park used to have their checks from [redacted] bank and they waived the fee when she cashed them because she is under 18. As if PNC doesn't make enough money that they have to charge my daughter 45% interest. This is why our youth get so disillusioned because of the greediness of corporate America.Desired Settlement: I think PNC should do the right thing and refund the 10.00. also, they should change their policy like every other bank to waive fees for anyone who is cashing a check that is under 18.

Business

Response:

To Whom It May Concern, PNC spoke to [redacted] on June 8, 2015 to address her concerns and consider this matter addressed. Should you have any further questions, please feel free to contact me at ###-###-####.Sincerely, [redacted]Executive Client RelationsPNC Bank

Review: I deposited a check on Monday 10/21... I turned around 20 minutes later and called the automated service to verify funds. The service stated that funds WERE available, not pending, but AVAILABLE. We then went shopping. Next day, I find out this bank charged me 4 overdraft fees totaling $144.00. I have been calling for 2 days, first time was left on hold for 38 minutes and 13 seconds before I hung up. Next day talked to [redacted] who refused to refund our money, stating we did not follow terms and conditions. I explained repeatedly for a hour that the terms and conditions were indeed followed but THEIR system screwed up stating funds WERE available. He kept repeating that I was mistaken and at one point pretty much called me a liar and asked why I didn't record the phone conversation! They refused to refund my full amount, stating they are not at fault, when indeed they are. Money would have not been spent if the automated system said it wasn't available. They refunded 2 out of the 4 charges as "courtesy" but refused to give back the remainder. Their system screwed up and they took my money as punishment. This is theft!Desired Settlement: I want my full amount back. This is MY money and they had NO right to keep it for something that is THEIR error. This is unjustified and a scam/theft!!

Business

Response:

October 28, 2013

Dear Ms. [redacted],

PNC Bank responded directly to the customer via U.S. Mail on October 28, 2013.

Sincerely,

Officer

Executive Client Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have a line of credit with PNC. They have stopped contacting me at all. They stopped 2 years ago. I was making payments but they were not applying them. 7 months later I started getting payments back. I called, I faxed and I tried to ask questions but no one returned my call. The way I found out that I was in Forclosure was that someone came to check the house saying I abandoned the house. I tried for a year to make payments they said the lawyer had the paperwork and noone could help me. Now they have me going up for auction and I still have heard from noone. How do you pay a bill or fix a problem if no one will return a call or tell you how to fix itDesired Settlement: I need to be able to pay my bill so I can keep my house. I need to have access to my files at the bank. I need lawyer fees taken off because no one informed me there was a problem, to this day I cannot get an answer. 2 years I have been trying to take care of this and they have ignored me. They have put me thru undo stress and from the stress I have high medical bills. I need my medical bills taken care of as I cannot afford insurance due to having to hire lawyers to figure out what is happeg

Business

Response:

To Whom It May Concern,

PNC Bank has not received any written authorization from Ms. [redacted] to respond to your office. We are working directly with our client to reach a resolution on this issue. Should you have any further questions, please feel free to contact me at ###-###-####.

Sincerely,

Officer

Executive Client Relations

PNC Bank

Review: I have been a customer of this bank for the past year, and about a month into the services I began having problem stemming for the Virtual Wallet Acct. The most resent problem happened when I deposited my check into the acct on a Saturday, unfortunately I had to make some payments that same day. Checked my acct on 10/05 at 10:00 pm and it stated that the funds where posted to the acct.. Seeing that my account stated that the check POSTED to the account on 10/05 $409.65, there was a $2.50 reimbursement fee, then the Saturday charges hit the account, also three $36.00 overdraft fees. Informed them that my check POSTED to the account before the charges hit the account and should not be assessed the 108 totaling from the three $36 fees, they stated that the fee were valid because the check was POSTED but the funds were not available, which makes no sense to me. I thought if the fund read POSTED on the statement before the other charges hit the account no overdraft fee will be assessed. Everyone that I speak to is making it like it is my fault these fee were applied, like they don't see what I am looking at. Leaving me to have to take the blame for there system not reading correctly. I don't feel as though this is fair to me or to anyone else who is advised to deposit your into an ATM to avoid Service Charges. I DO NOT feel as though these charges are legitimate since my statement reads that the funds were posted to the accountDesired Settlement: All I'm asking for is that the THREE overdraft charges of $36.00 totaling $108.00 credited back to the account since the funds were posted to the account before the reimbursement of $2.50 and before the other two charges. If need be I can send a screenshot of my account statement to prove my point.

Business

Response:

PNC Bank, N.A. responded to Mr. [redacted] on October 7, 2015 and considers this matter addressed. --DMB 10/26/15

Review: Opened a pnc virtual wallet account on 5/3 called each day since to close it then was told I must pay $25 to close it.. Bull I have been a loyal customer for over 17 years. Why should I pay to close an accountDesired Settlement: Refund of $25

Business

Response:

May 20, 2015Dear Ms. [redacted],PNC resolved the customer's concern on May 7, 2015 and considers this matter closed.Sincerely,[redacted]Executive Client Relations Officer

Review: Today, Dec 29th I was charges 4 overdraft charges. The reason that my account over-drafted was an AT&T bill that I forgot was set to auto-debit hit the account on 12/28/2015. I agree that I should have one overdraft fee for that. The bank is telling me that my account was overdrawn because of transactions that occurred on 12/24/2015. I check the balance of my account daily and after the transactions on 12/24 I still had ~$42 in my account. I add $12 to my [redacted] transit card and made an [redacted] transaction on 12/28. The $42 was enough to cover the two transactions but the [redacted] bill that I forgot about overdrew my account. I am not understanding how transactions that occurred on 12/24 can cause the account to go negative on 12/28 and not the transactions that actually occurred on 12/28. When speaking with a manager at the PNC call center, she agreed that it was the ONE [redacted] transaction that messed everything up. If everyone is agreeing that the one [redacted] transaction is what overdrew the account, I should have ONE overdraft fee. As of right now my account is negative $211, of which $144 is fees PNC bank charged. Without the fee, my account was negative $67. This occurred when the [redacted] bill was taken out of my account.Desired Settlement: 3 of these overdraft fees (total of $108) need to be reversed and the funds need to be added back to my account. No further overdraft fees need to be assessed on this account as there have been no further transactions.

Business

Response:

1-7-16 JLH- PNC Bank has resolved this issue directly with client.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. PNC fixed the issue.

Regards,

Review: I have banked with PNC since 2002. This past year this bank has taken fees from my account in excess of $750. These "overdraft" charges occur even when there is money in the account to cover the checks. When I call and ask about how they can take this money even though there is money in account I am told it is their "computer" and they cannot refund or change things. Somehow checks clear even when the bank is closed and I have received overdraft charges for checks that cleared an hour prior to an automatic deposit of payroll. This bank's practices of taking money out of accounts of people struggling to pay their bills is ludicrous and should be stopped. I have never known a bank to clear checks in middle of the night and give overdraft charges even though money is there to cover them. There is no clear process of clearing the checks either. Some checks will be pending for a day others just go through. PNC should be ashamed for taking the money they have from me. I have 3 small children and have been laid off from my job. They are taking money from poor people barely making things work.Desired Settlement: I am struggling to pay my bills. I have water and electric due this week and my account was -$19 only because of a $36 overdraft charge that should never have come out. I don't even understand how that works....the account would be positive if not for their charge. If I can be reimbursed for any amount of money they have taken over past year it would help matters. They have taken $72 just this week from my account and I am at a loss as to what to do.

Business

Response:

PNC Bank is working to resolve the customer's issues and will provide a response directly to the customer.

Please feel free to contact me if you have any questions regarding this matter.

Sincerely,

Officer

Executive Client Relations

Enterprise Escalation Group

Review: I originally contacted PNC Bank by phone to request my title since it was listed as a requirement on the application from the [redacted] Tax Collector. I was advised by PNC that I would only require the registration. This was erroneous information. I require my title in order to register my car in [redacted] and I had 30 days to comply. I am now out of compliance. I have made repeated attempts for over a month to get my title from the bank as attached below. From: [redacted]To: [redacted]"Date: 12/17/2014Subject: Re: Repeated attemptsI still having not gotten this handled since 11/18On Dec 1, 2014, [redacted] wrote:I am sorry I have been out of the office. I can only put a request in. I work in a branch in [redacted]. Once I put a request in, it is up to the person in our back office to get the title to you. Unfortunately, I have no access to my work email when I am out of the office or on vacation. I will check on this request once again today, but there is nothing I can do to speed up the process. Sorry. [redacted] From: [redacted] To: [redacted]"Date: 11/26/2014Subject: Re: Repeated attemptsI need a time frame. I am trying to register my car in [redacted] Your bank first advised me that I did not need the title when I called to request a copy before going to the DMV. Now you are preventing this from taking place. And. Your communication is less than acceptableOn Nov 26, 2014[redacted] wrote:Sorry, I have been out of the office. I have forwarded the request to our back office. They are the one's that have to release it and will contact you. [redacted] From[redacted]To:[redacted],Date:11/26/2014Subject:Repeated attemptsI am trying to get information. Why do you not respond? Begin forwarded message:From: [redacted]Date: November 21, 2014To: [redacted]"Subject: Re: Did u receive my email?How long will this take to get to the tax office in **? What is the prDesired Settlement: I need my title to have my vehicle registered. I am not getting help.From: [redacted]Date: December 18, 2014To: [redacted]Subject: Re: Repeated attemptsAgain this is out of my control. Per my notes, the request has been received and it says the document has been forwarded to you. In the note, it said that it could take 3-4 weeks. Hopefully you will receive it soon. [redacted] Financial Sales Consultant PNC Bank [redacted] ###-###-#### NMLS ID [redacted]

Business

Response:

To Whom It May Concern,

PNC Bank, National Association (“PNC”) received the complaint for Ms. [redacted] on December 22, 2014. We have evaluated the information and have spoken with the customer to address her concerns. We do not have written authorization from Ms. [redacted] to respond to your office. Should you have any questions, please feel free to contact me directly at ###-###-####.

Thank You,

[redacted], MSW

Executive Client Relations Officer

Enterprise Escalation Group

PNC Bank

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and they have sent the title to the DMV. Thank you so much for your assistance in this issue. I don't know how long it would have taken to resolve without your intervention.

Regards,

Review: [redacted]I made my mortgage payment at PNC bank several weeks ago. It cleared my bank on 02/27/2015 however I have been put in collections and PNC keeps telling me they don't see my payment. Yesterday (03/12/2015)I got something showing I was 30 days passed due and that I will be foreclosed on. I called today 03/13/2015 and spoke with [redacted] in the collections department. She stated that several open request were made and they keep closing them without finding my payment and applying it to the account. She stated that she saw that my payments were applied to principal in error, reversed and then re applied to principal but never to my payment as it should. She sent in another request to have it applied correctly. I also was charged a 10.00 fee for when I made my payment through their automated system and have paid it twice with the last time being 01/20/2015 however they also applied that to principal and keep telling me that I have never paid it. The first time I paid it was when I actually made the payment through the automated system and the second time was 01/20/2015. I have called in five times so far, left a message for a supervisor by the name of Mr. [redacted] and no one has returned my call. They did this to me in the past and put me into foreclosure, charged me numerous fees, reported derogatory information to the credit bureau and even caused my garbage not to picked up at my home until it was resolved. The customer service are very incompetent and very rude. I am paying my March payment today and am afraid that they are going to send it back stating I did not pay the full amount because they have me owing two months mortgage when only March is due and not even passed due. My account number is xxxxxx[redacted].Desired Settlement: I am asking that my money be applied correct, that all fees billed to m in error be refunded, that any derogatory credit submittal be reversed and corrected and corrected. I want a letter showing all that was corrected on my account number xxxxxx6678.

Business

Response:

Response has been mailed to borrower today. We provided an explaination to the borrower explaining the error that occurred and detailed how we corrected the problem.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. This business is constantly doing this and caused me to be in foreclosure before when they received my payments and refused to apply it now they do the same thing after they cashed both checks for February and March. They mailed me a letter over a year ago when they did the same thing stating my credit was being updated and they never did. My credit report still shows four months in row being past due in 2013 when it was no fault of mine. PNC said they would fix it but the report was just pulled a few days ago and is still reflecting being paid negatively. I want it fixed asap and another letter sent showing that those negative payment history were falsely reported and removed.

Regards,

Business

Response:

We advised the consumer in our response that the loan is current, and no fees or costs were charged to her account as a result of the 2013 error. Since the customer advised that the credit bureaus have not yet adjusted their reports to show that payments were made timely, PNC submitted an additional request that the bureaus remove any delinquency reported from September 2012 through August 2013.

Review: On 10/21 charges were applied to my account that left me in a negative balance of -40$, yet the next day PNC allowed something else to post and clear to my account in the amount of 220$ which farther put my account in overdraft of _260. Then when I check to see if the pending transcations had fallen off since the funds were not available to be paid, I see that PNC charged me an addition overdraft fee of -36 for both items. I called customer services to try to understand how for the last five years I have never overdraft and typically when funds are not available how could these things post to my account, his response was PNC can choose at their discretion what to pay. He went on to say its based on the customer history with PNC, so I asked him basically because I have every 2 weeks over 1500$ coming into this account PNC choose to pay these charges even though the funds were not their, the representative failed to comment. I filed a complaint with him and will be going into the bank on 10/25 to close my account.Desired Settlement: I want the overdraft fees removed because it was placed illegal due to the fact PNC knew I had funds coming in. I was charged 36$ for the 2 transactions and may be charged additional fees.

Business

Response:

No release was received. We contacted the customer by phone on October 24, 2013 to resolve the issue.

Review: I recently made a deposit of a large amount of money in checks. A day later the bank subtracted 2 checks for a sizable amount of money from my account in a deposit correction. When I spoke with the bank they claim to have not received the 2 checks in question although they are included in the total on my deposit slip.Desired Settlement: I am requesting that the bank credit my account for the 2 checks lost totaling 2100-one of which was a cashiers check and cannot be reissued.

Business

Response:

This letter is written for response to your correspondence regarding[redacted]. PNC Bank has addressed his additional concerns. We have responded directly to his concerns via phone on October 1, 2013. The Revdex.com did not provide a signed authorization form with the Revdex.com Customer Complaint. Due to this, we cannot provide the specific resolution.

Sincerely,

Bank Officer

Executive Client Relations

Enterprise Escalation Group

PNC Bank