PNC Financial Services Group, Inc.

Review: According to the Homeowners protection act of 1998, Private Mortgage Insurance(PMI) should be removed once owners achieve 80% loan-to-value ratio. Through PNC Mortgage, I have requested and paid for a home appraisal. The appraisal company was chosen by PNC. When the appraiser arrived she asked specifically what price value did I need to achieve in order to remove PMI. After I shared the number based on my assessment of recent comparable sales she indicated she would try but will need to work hard to achieve it. I told her I already paid for the service and was hopeful she would provide a fair and accurate assessment without any further funding. The home appraisal was well below fair market value and comparisons were made with homes well outside of the neighborhood. It is in my opinion [redacted] was looking for additional payments in order to help with PMI removal.Desired Settlement: A fair home appraisal by a third party firm not selected by PNC Mortgage.

Business

Response:

A response letter has been sent to the customer. No authorization on file

8-1-2014 [redacted]

Review: My Account went into the negative around the first of August due to checking account being hit with multiple transactions from Target. The charges were valid however, the ACH, kept coming back to PNC resulting in the same transaction being accessed the same overdraft multiple times including daily overdraft fees. The fees are unreasonably high for 2 transactions to result in an additional $200 or more in accumulated fees. I am expecting to receive my Social Security benefits and wanted my money direct deposited into my PNC account but now it is subject to being closed and I would like to resolve this account and reopen another Virtual Wallet account and allow my direct deposit to go through.Desired Settlement: DesiredSettlementID: Refund

Adjustment of fees to resolve the account and to avoid collections.

Business

Response:

11-6-2015

PNC contacted the customer directly to resolve the complaint.

Thank you,

Julie L[redacted]

Review: I am in the process of filing bankruptcy. I purchased a car from PNC in April of 2011, as an installment loan. On Monday 10/14/13 a reposession company came to my home, and we worked out with the tow company that they can pick the car up this Thursday, October 17, 2013. This morning our PNC account was overdrawn by an unauthorized withdraw from PNC. The ammount is for $461.00. Had I been with another bank, PNC would not have done this. However, my account is with PNC. I Never authorized this to be done to my account. ALSO!! I filed for an extension of my loan in late August/early September, which was APPROVED. Had PNC followed by their guidelines, they would not have sent out the repossession company. I would only be 35-40 days behind on my account, versus the 65-70 days since they aren't permitting my grace period.Desired Settlement: I want the money returned to our account, as well as any applicable fees.

Business

Response:

We are resolving directly with the customer. Please close the case - it was closed by the Revdex.com as "unanswered". Customer did not sign an authorization.

Assistant Vice President

Executive Client Relations

Enterprise Escalation Group

Review: On Jan 27th, my card was stolen and had a few fraudulent transactions on it. At the same time, I received a voice mail from the fraud department to verify my transactions. I was in [redacted] at that time, but I called them back. The first guy told me to dispute it without cancelling the card. And also told me the money would be back to my account in a few days. Since he represents pnc bank, so I trusted him. I waited and waited, nothing happened. So I called them again, and they told me the previous guy didn't do anything. So he would be cancelling my card, issue a new one, get my money back and send it to my new address. Once again, I trusted him. So I waited again, but no card came and no balance in my account at all. I don't even know what they did to my money. So now I don't have access to my money, or do I receive a new bank card. I called them over and over again, they just kept saying the same thing. I need them to give my money bank for fraudulent transactions, send me a new card as they promised in the first place. I have waited about 2 weeks. I can't even see any balance in my account now. I need it to be fixed right away.Desired Settlement: I need them to give my money bank for fraudulent transactions, send me a new card as they promised in the first place. I have waited about 2 weeks. I can't even see any balance in my account now. I need it to be fixed right away.

Business

Response:

PNC Bank, N.A. responded to Mr. [redacted] on March 10, 2016, and considers this matter addressed.

Review: On Saturday, June 14 2014 I was at a bar called "[redacted]", where the bartender accidentally swiped my card to pay someone else's tab for the amount of $30. She immediately voided the transaction, explained to me what happened, and provided me with the receipt records of the transaction.To this day, June 18 2014, PNC Bank has held this $30 in their own pockets - it is not in my account and the bar was not paid this money. It has been sitting in "Pending" an unaccessible to me for 4 days now. This should have been cleared days ago. Any attempt to contact their customer service is met with being ignored. They do not reply to anything sent to their preferred customer service channels. They have simply taken my $30 and ignored me. They are thieves purposely taking an excessive amount of time to process transactions that are supposed to be processed within a business day in order to keep the money for themselves.Desired Settlement: I just want my money back. I didn't spend it, the charge was voided, there is no reason for PNC to keep this money on lockdown. I am on a fixed and small income and every dollar counts very much for me. I have already been incredibly put into a bad spot by PNC because I had not been able to pay a bill when it was due, due to them holding my money hostage needlessly. I want my money back, and I want an investigation initiated against PNC for criminal activities. This is ridiculous.

Business

Response:

No authorization on file. [redacted] contacted to customer to resolve the issue.

Review: PNC Bank transferred my [redacted] obligation from [redacted] to PNC Bank on 12/30/2015. I now have BOTH banks sending bills for that same account. The transfer from [redacted] to PNC Bank did not occur. I have been to BOTH banks for a total of 6 visits (today will be 7th). Now my new interest free PNC balance is in place as well as the OLD [redacted] account (with late fees and interest). The contact at PNC Bank in Pittsburgh has not responded to multiple emails concerning the impact to my credit rating and the double billing.

I did receive a credit for the late fee and interest from the last statement in my checking account - but as of this morning the balance (overdue) at [redacted] is not moved. PNC contact is [redacted]. She has not responded to the last 3 emails sent to her.

ALSO your site listed Select a Location for PNC Bank with ALL locations in the country with NO ORDER - Can YOU fix your own site to be more user friendly??Desired Settlement: At this point I need Revdex.com to contact [redacted] and repair any damage to my credit as well as the PRIMARY reason--- NO TRANSFER MADE. Eliminate the [redacted] obligation.It is my understanding that my request for outcome be amended —PLEASE HAVE PNC COMPLETE THE TRANSFER THAT WAS ORIGINALLY DATED 12/30/2015.MAIL VERIFICATION OF THAT TRANSFER TO MY HOME ADDRESS: 1[redacted]THANK YOU FOR YOUR ASSISTANCE IN THIS MATTER.

Business

Response:

PNC Bank, N.A. responded to [redacted] on February 25, 2016, and considers this matter

addressed

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Review: 7/1/13: opened acct online, funded with $25 from my Visa ending in [redacted]Mid-August: decided to close the account, called CS. S/w a man was told there is a $25 early account closure fee. He said if my account were to remain inactive/they never received my signature cards back, 60 days from the opening date/time of inactivity, PNC would automatically close the account and refund the opening deposit via the same means it was obtained (Visa ending in [redacted]). I asked when those 60 days would be up, and he told me any time after 9/1/13.9/5/13: s/w a CS rep who transferred me to their supervisor, [redacted]. Supervisor said she would close my account and have a check mailed to me within 10 days.10/5/13: received an account statement for September 2013 in the mail showing a $25 balance. Called PNC, s/w [redacted]. Said someone in Channel Services had stopped the account closure, stating Id changed my mind. As I had not spoken to anyone at PNC between 9/5/13 and then, 10/5/13, this was impossible. 10/8/13: called PNC, s/w female, put me in contact with Retail Escalations. S/w [redacted] (ph number ###-###-####). [redacted] assured me he would close the account and Id be refunded via check in 5-7 days.10/17/13: received mail from [redacted] in Channel Services. Still had yet to receive the check from [redacted]., or any documents showing my account as closed. Called [redacted] and left a VM. Called the number on the letter from [redacted] (###-###-####, option 1). S/w [redacted], who put me in contact with her supposed supervisor, [redacted]. [redacted] told me although the letter dated 10/9/13 was created after [redacted] closed my account on 10/8 and printed the check (number [redacted], printed at 4:07.57pm on 10/8/13), this letter was mailed in error.10/18/13: [redacted]. called, apologized, said he s/w Channel Services manager, agreed they would cancel the original check and overnight me my refund check for $25. [redacted] told me I would receive the check the next day in the mail.10/20/13: have not received anything from PNC.Desired Settlement: I am requesting a formal, written statement from PNC Bank showing my account is closed, and a check for $25. I want to receive this check by Friday, October 25, 2013 at the cost of PNC Bank.I want this mailed to me at the address PNC Bank has for me on file.I would also like in writing, either via email, Revdex.com correspondence or mail, an explanation as to why it has taken me nearly four months and over three hours on the phone with PNC employees to close my account and get a refund.

Business

Response:

I spoke with Ms. [redacted] by telephone on November 4, 2013 and she considers this issue resolved. PNC Bank considers this issue closed.

Executive Client Relations

Review: I CANCELLED A SECURED [redacted] FROM PNC THAT I HAVE HAD FOR OVER A YEAR NOW. ALWAYS PAID IN FULL EVERY MONTH. NEVER LATE. CANCELLED THIS CARD ON 5-1-2015 AND IN MY AGREEMENT THAT I SIGNED AND STILL HAVE, I AM TO GET MY $1500.00 ASAP AS LONG AS THE CARD IS PAID IN FULL AND I CANCEL IT. I HAVE FULFILLED MY OBLIGATION. THEY WILL NOT GIVE ME "MY" $1500.00!!!!!!!!!!!ONE PERSON SAID ON THE PHONE THAT I WOULD HAVE TO WAIT ONE BILLING CYCLE TO GET MY MONEY WHICH IS BULL AND IS NOT ON THE CONTRACT I SIGNED. ALSO, I RECEIVED A STATEMENT IN THE MAIL THAT MY ACCOUNT WAS NOT CLOSED AS THEY EVEN HAD PROOF AND RECORDS THAT I CALLED IN THE CANCELLATION. JUST 5-11-2015 I CALLED AGAIN AND CANCELLED AGAIN AND NOW PNC SAYS IT WILL BE ANOTHER MONTH BEFORE I GET MY $1500.00!!!!!THAT IS BULL!!!!! I WANT MY MONEY IN 24 HOURS!Desired Settlement: I WANT MY $1500.00 WITHIN 24 HOURS!!!!!!!!!!!!TODAY IS 05/12/2015

Business

Response:

PNC Bank, N.A. responded to [redacted] on May 27, 2015, and considers this matter addressed.

-[redacted] 5/27/15

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I HAVE CONTACTED PNC THREE TIMES SINCE MY COMPLAINT AND I WAS SHORTED $3 ON MY CHECK AND I HAD TO REMIND PNC TO PAY THE $3 SERVICE CHARGE WHICH THEY ASSURED ME I WOULD NOT BE CHARGED FOR ON MAY1, 2015 THE DAY I CANCELLED MY [redacted] CARD.THEY STILL OWE ME $3 AND I WILL CHECK MY CREDIT TO MAKE SURE THE $3 CHARGE IS NOT ON THERE VERY UNPROFESSIONAL OF PNC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I STILL ONLY RECEIVED $1497.00 OUT OF "MY $1500.00" CASE NOT CLOSED!! MATTER NOT ADDRESSED!!

Review: The nature of complaint is PNC Bank erroneously/intentionally posted checks present after a deposit as proven by their branch mgr yet deducted check amounts before posting deposit checks were posted @23.59.59 10/13/2014, deposit was made in branch 10/13/2013 @14:42. An actual conversation was conducted in person at time of deposit confirmed by teller that the deposit was well in advance before any debit transaction could be presented. I have all the printed paper work with time stamps.Desired Settlement: PNC banks has conspired to deliberately fraud consumers of money by corresponding transaction codes of debits to post before credits. I am requesting a refund in the amount of 72.00 (36.00 per OD fee)

Business

Response:

October 19, 2015

PNC Bank, N.A. responded to [redacted] on October 19, 2015, and considers this matter addressed.

Thank you,

ACB

PNC Bank

Review: I have had an account with PNC since I was 15. I joined the military and [redacted] became my primary bank. I have been getting charged $7 a month for over almost a year now to have my account of $70 open as just an extra just-in-case account. I was never informed of this and got an email explaining that my account was overdrawn. The lady on the phone was nice and was able to reimburse me $14 to get my account in the green, but this doesn't prevent me from feeling stolen from.Desired Settlement: A check for the full amount that was taken out of my account. This is the least I am owed.

Business

Response:

PNC responded to Mr. [redacted] on May, 18, 2015 and he considers the matter resolved. Thank you, [redacted]Executive Client Relations

Review: PNC Mortgage was notified back in June 2013 in regards to my request for hardship assistance. Their Loss Mitigation Department kept sending letters to say they are willing to assist but was always denied assistance. The reason given was that I withdrew my request, which is a lie. Finally we get a letter saying that our designated person of contact,[redacted] at ###-###-#### would assist. Everytime I have called I get a voice message and hardly every get a response. When she does call back, I get no concrete information.PNC mortgage took 4 months to review my file and still has not come up with a decision. Every week that I call, I get the "reviews generally take 30 to 45 days". I know for a fact that [redacted], the reviewer, started reviewing my completed file on September 9, 2013. It is now October 15, 2013 and I have not gotten a response to my request for a short sale approval. Then I get a letter saying they need more documentation, because 30 days has passed and so the time gets reset for review. Their ill practices have caused me to be behind in my payments and now am possibly forced towards foreclosure instead of the short sale that we were hoping to get. It is also my believe that PNC Mortgage company is forcing me to go into foreclosure or to take my house deed instead of actually trying to help us through this economic crisis. Please look into their ill practice and I request that my file be resolved ASAP since I have been waiting patiently for 4 months. Every document that was requested of me was send immediately.Desired Settlement: Make a decision on my file and approve the short sale due to the economic hardship that I am currently in before I fall into foreclosure. That is what the law requires!An explanation as to the slow reaction of their review process and why have a designated person of contact who doesn't know anything and can never be found.

Business

Response:

PNC Mortgage is in receipt of your correspondence dated October 15, 2013 concerning the consumer referenced above.

We have already begun to gather information and research our records in order to accurately respond to the inquiry. We currently do not have written authorization to respond to the Revdex.com; therefore we will be responding directly to the borrower.

Should you have any further questions or concerns regarding this matter, please call our Customer Care Department at ###-###-####.

Sincerely,

Mortgage Escalations Group

Review: I discovered unauthorized automated checks debited to my PNC checking account totaling 244.93. On Friday 14 August 2015 I asked a CSR identified as "Patsy" at the Lake Mary FL PNC Bank to help me recover my 244.93. The fraudulent charges are immediately below:08/10/2015 CHECK xxxxxxx819 View Image $34.99 07/13/2015 CHECK xxxxxxx236 View Image $34.99 06/11/2015 CHECK xxxxxxx823 View Image $34.9905/12/2015 CHECK xxxxxxx384 View Image $34.9904/13/2015 CHECK xxxxxxx363 View Image $34.99 03/13/2015 CHECK xxxxxxx211 View Image $34.9902/10/2015 CHECK xxxxxxx531 View Image $34.99 Two weeks elapse without any resolution. The branch manager, David L[redacted] spoke to me on 27 August explaining that he would personally take over my case. He promised that he would have an update for me on the following day. On 28 August I called David L[redacted] three separate times and left messages for him to call me back. He did not. On 31 August I went to the Lake Mary FL PNC Bank branch to speak with L[redacted]. He made me wait 15 minutes before he decided to speak to me. He made no meaningful and valid statements to me. I closed my PNC checking account which had been hacked and opened up a new one.

Product_Or_Service: PNC Checking AccountDesired Settlement: DesiredSettlementID: Refund

I want an immediate and complete refund amounting to 244.93. I did NOT authorize any of the 34.99 charges between February 2015 and August 2015.

Business

Response:

PNC Bank, N.A. responded to Mr. [redacted] on October 13, 2015, and considers this matter addressed.

Consumer

Response:

Review: PNC Bank debits consumers accounts without authorization. In early June I filed a transaction dispute with PNC over the phone because my debit card was charged for two utilities bills instead of the one payment. After sending in the mailed documents and receiving the provisional credit I felt the issue was taken care of. After a month PNC debits my account for the credit. I call the utilities company and they inform me I am current and both payments were made and no debit was issued. I call PNC who then tells me they were unable to process the dispute because they never received more paperwork, even though I sent them two separate forms front and back. Now I am out $236 for the month of July but my bills are paid early, so I tell the customer service rep at PNC to just leave the issue alone because they would have to file a NEW dispute to return my money and by this time the second bill would be due. Although the company didn't help at this point I felt the issue was solved. Now it is OCTOBER and my utilities company calls me to tell me I still owe for JULY because PNC just issued a debit for the payment. I DID NOT AUTHORIZE any dispute. After waiting on hold for 20 minutes each time I have called in the last two days I was finally hung up on by the associate who told me I was issued a credit back in mid August (the same day I got direct deposits from work) and that there's not much they can do about my power bills that are late and have fees from this drawn out mess they made. After hearing this I asked how they were authorized to make this second debit if they said they never had enough paperwork for the first debit? I was promptly hung up on. I would love to spend all day calling them back and waiting on hold this is my last resort. They are truly a terrible corporation who needs to be investigated for how they practice business and treat their clients.Desired Settlement: At the very least I would like them treat their customers with respect and provide communication when debiting and crediting accounts. If they were a good company they would provide compensation to pay the $236 owed to the[redacted] and all the additional fees that have accumulated to the account.

Business

Response:

As there is no signed Authorization for this customer, we will be responding to the customer directly.

Thank you.

Review: I used an ATM from a bank in the [redacted] on 11/13/2015. I attempted to withdraw 226.32 cents from the machine . The machine was staying in the screen to please withdraw the funds and the ATM was counting the money, but the cash dispenser never opened and my funds were never dispensed. I went inside the bank and informed them that I never received the funds, in which I was informed that I had to contact my bank and my bank would contact them to verify the ATM error and refund my money. I filed a claim with PNCand they are denying my claim stating that there was no error commited that day from the ATM.Desired Settlement: I would like my money refunded back because the ATM never opened to dispense my funds.

Business

Response:

PNC Bank, N.A. responded to [redacted] on December 29, 2015, and considers this matter addressed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I had an issue with my bank acct a check I had wrote was to be held. The company owners secretary never held the check she was unaware of the arrangement. This caused my acct to be over drawn, along with the other check I had written became over drawn. The only way I knew how to resolve the issue is to Keep having my pay check deposited and in 2 pays. I'll bring the acct back to good standing. I also have an emergency joint acct I keep with my father. I was told that these accts were totally separate. My battery in my vehicle died and my father placed extra money into the emergency acct. The next morning the money is gone. When my father called to see where his money went he was told we signed up to keep that acct as a transfer acct incase my main checking acct was to over draft. Now I've never disputed when I over drawn my acct. I'm acknowledging there was an error on my part. My problem is how do they have the right to move money without permission from the holder of the acct? Now the emergency acct is to be kept with $20 in it at all times and if it isn't I will be charged $15 a day until the acct. is brought back to $20. They completely drained this acct. to $0.00. I do not remember being told if I had over draft protection and certainly know I wasn't told these accts are linked together. The purpose of our joint acct was for this reason if there is a problem with my checking acct or an emergency my father would have a way to get me the funds needed. The bank told me that they can take any money from any acct as long as my name is on it. This is wrong and deceitful. They admitted they don't tell customers what they are doing because they will remove the funds. If I would have been made aware they can do what they want with my money or my fathers money I would never opened an acct with PNC. Also the joint acct had some money in it before today, why didn't they take that money last week?? If they can do as they please with my funds.Desired Settlement: I want the money my father deposited placed back into the joint acct. I do not want any overdraft issues with the joint acct since PNC is responsible for that acct being brought to $0.00. I will make sure my main checking acct is brought back into the positive when my pay check is direct deposited. My check has been direct deposit every 2 weeks for the last 4 years.

Business

Response:

February 5, 2016- PNC Bank, N.A. responded to [redacted] on February 5, 2016 and considers this matter addressed. Thank you, Meghan J[redacted]

Review: I am writing because PNC unjustly terminated my account. I notified them well in advance of why I would be late, however, they made no attempt to work with me. I am student, who was out of the country for a semester, and unable to work. My account was terminated 5 days before the date that I was able to pay.Desired Settlement: I am requesting that this matter be resolved by having my account reinstated. If my credit was damaged by the closure of this account, I request PNC to fix it.

Business

Response:

PNC Bank has responded to Mr. [redacted] in writing and considers this issue resolved. Please see the attached letter sent to the customer. If you have additional questions, please contact me directly at ###-###-####. Thank you.

Sincerely,

Review: I went to the PNC Branch on December 3rd, 2015, to close my Checking Account. The lady (name?) told me that I would be charged a $25 fee because the account hadn't been open for 6 months. I asked her how much longer I needed to wait to avoid the fee, she said until December 12th, 2015. I said I would wait until December 12th and then return to close the account. She then said that she'd accidentally already closed the account and the fee had already been charged. I asked her to re-open the account. or to reverse the fee, because this was her error and I hadn't instructed her to close the account. She said she couldn't re-open it or reverse the fee. We then went to the branch manager (Isaac [redacted] to explain the problem; he also said that he wasn't able to do anything but he asked the lady to contact a more senior person to try and return my $25. Isaac took my details and said they would let me know. I haven't heard from anyone at the bank.

The actual address of the branch is slightly different to that presented in the Revdex.com selections, the actual address is: [redacted] West Chester, OH 45069Desired Settlement: Refund the $25 fee.

Business

Response:

PNC responded to Mr. [redacted] on December 15, 2015 and he considers the matter addressed. Thank you. Melissa G[redacted]Executive Client Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I was given poor customer for a mistake that they made and they knew they dropped the ball. When they admitted to making the mistake they didn't try to do anything to satisfy or assure that I continue my business. They don't value there customers at all and the crazy part is when I first started banking with them they never acted like this. At this moment I'm looking into other banks because they don't truly care enough to keep me as a customer. It took 2 months to resolve my issue and the funny part is the issue is still not resolved. I will never recommend anyone to do business with this bankDesired Settlement: I would like two overdraft fees refunded

Business

Response:

This letter is written in response to your correspondence regarding Ms. [redacted].PNC Bank has spoken with Ms. [redacted] addressing the concerns expressed in Revdex.com Case #[redacted]. The Revdex.com did not provide a signed authorization form from Ms. [redacted] with the Revdex.com Customer Complaint.

Sincerely,

Officer / Customer Relations Manager

<st1:place w:st="on"><st1:PlaceName w:st="on">Executive <st1:PlaceName w:st="on">Resolution <st1:PlaceType w:st="on">Center

Review: I have had a spare checking account with PNC for about 2 years now. I don't keep much money in it because it is only used for small charges. I have only had 1 problem in the past where I had a fraudulent charge on my account which put the account in overdraft about a year ago. I called and they removed the fraud charge and refunded me the overdraft charges. I had them turn off overdraft protection so this would never happen again.Recently my wife mistakenly used my [redacted] account instead of hers to buy 2 items on [redacted]. When she paid with the debit card on file it used my PNC account which did not have enough money in it. A week later I deposited a check for $140 that I was going to use to buy some items online only to realize that the 2 [redacted] items caused 2 overdraft charges and a daily overdraft charge totaling about $120. I was so upset and called PNC on 4-1-2015 and was told "we will take care of those charges for you." After not seeing the money returned I called later that day and was told "I don't see any notes on the account that said we would do that and since we refunded these charges when your account had fraud we will not extend that courtesy to you." They escalated the case and a woman called me the next day and said they cant do anything. I will not be doing business with the company any longer, and I will be sure to tell everyone that I know not to do business with this bank.Desired Settlement: I would like the fees that were over $100 returned.

Business

Response:

PNC Bank has contacted Mr. [redacted] and we were able to resolve this issue with him by refunding the overdraft fees he was concerned about.[redacted] 04/09/2015

Review: Dear Sir/MadamI am an account holder of PNC Bank ([redacted]) and I wanted to report the debit card dispute that I filled with the bank and the way bank handled the case. I am not satisfied the method followed and I haven't received resolution so far.I had a purchase on 05/28 at Iselin, NJ and I tried to use PNC Debit card () as PIN based transaction and it didn't go through and I tried 3 times and it failed all 3 times. Merchant printed a slip at POS and that also showed the same. I didn't sign the Merchant slip. Then I used my Chase Credit Card to complete the purchase for $10205/28 102.00 POS Purchase [redacted] when I looked at my PNC account statement, the $102 charged on my account and I called PNC to report this dispute and they said they will investigate and provided provisional credit immediately. But on Aug 1st, 2013, the same has been reversed stating the transaction was valid ATM transaction (though it was POS transaction).I called again PNC to discuss this and asked for the proof for the txn received from the Merchant and asked to talk to retail escalation group. I have been tried to reach retail escalation grop in PNC and it is very hard to get someone to discuss and at the same time they are not showing any interest in resolving the issue. Spoke to [redacted] in that dept, they said PNC will send me the proof received from Merchant but it has been month since they told but I haven't received anything. This is so frustrating experience and I have been PNC customer since 2006. I am maintaining very good relationship so far with Checking, Saving and Credit card accts.Desired Settlement: I want the bank to return the money back or provide proof (send it overnight courier) to get the money from Merchant. Also fix their broken dispute system which against customer benefit/interest.

Business

Response:

To Whom It May Concern:

I spoke with Mr. [redacted] on September 27, 2013 and addressed the complaint regarding the $102.00 dispute. Mr. [redacted] has my contact information for any further concerns. Please let me know if you have any questions.

Sincerely,

Executive Client Relations

PNC Bank