PNC Financial Services Group, Inc.

Review: I have a checking account that I rarely use at PNC Bank'I recently moved and called customer service to give them my new address.I provided all my credentials.Customer service was just terrible from the customer service rep to a supervisor to Josyln in escalations.It was a horrible experience for me and created unnecessary hardship for a simple address change. Their policies need to be looked at and adjusted.All my requests were ignored.Desired Settlement: A meeting held to go over change of address policy by phone and a recap of that meeting send to me with explanation or change in policy for the future.Also want bad customer service experience posted on Revdex.com website for PNC Bank

Business

Response:

Tell us why here...PNC responded directly to [redacted] on September 10, 2015. PNC believes it acted appropriately and considers this matter addressed.

Consumer

Response:

Review: I made a payment arrangement with PNC for our February mortgage payment of my own choice not because they were attempting to collect from me. I called them. I authorized the first part of the payment to be withdrawn from our checking account and set a date for the remainder of the payment to be paid. I was given a confirmation number and according to a Supervisor I was given two - one for each payment. I stated that I had planned to pay it before that time as we were waiting for a check that did not come in the mail as we had hoped. I agreed that I was aware there would be a late charge because of the payment arrangement. Even though they claim that's what the confirmation numbers were for was payment, I understood that but what they didn't tell me was that it meant that if the payment was not made by or before than, they would automatically withdraw it from out account. I wouldn't have agreed to that had I known in fear of the money failing to appear just as it did. They withdrew the money from our account and the money wasn't in there. Our Bank paid it but charge us 2 separate fees totaling $27.00. I called PNC to find out why this happened and after a week, I had to call them again as I had not heard back from them. I was told I had to provide them with a copy of our bank statement so they could reimburse us the fees but that the phone call had to be reviewed 1st. After the 2nd call to PNC they still had not reviewed the call between myself and the customer service rep. We played a little phone tag before I received a call from PNC and the Supervisor said I agreed to the 2nd payment date by them giving me an authorized code. No, I did not agree to them taking the money, I agreed to the amount that was owed, and they never stated that they would automatically take it. I asked for a copy of the phone transcript and was told I had to get an attorney in order to have their proof.

Product_Or_Service: Mortgage

Account_Number: xxxxx[redacted]Desired Settlement: DesiredSettlementID: Refund

I want to be reimbursed the $27.00 that I was charged by my bank from PNC withdrawing the money that in my opinion was unauthorized. The Representative was negligent in explaining the proper procedure.

Business

Response:

RE: Revdex.com Complaint ID: [redacted]PNC Mortgage does not have a signed, written authorization from the mortgagor allowing us to release loan information to you. Therefore, we will research your inquiry and provide our response directly to the mortgagor. If you receive a signed authorization from this mortgagor, you may fax it to our Customer Service department at [redacted].Sincerely, [redacted]Consultant IEnterprise Escalation GroupIn support of MortgagePNC Bank

Review: I got paid over this holiday weekend and did some Christmas shopping unaware of PNC's neglect of posting up to the date transaction information. So on Monday I had over-drew my account by the sum of 20 dollars or so. The bank has decided to charge me 5 overdraft fees while I am expecting a return on some funds back to my account. So an over draft of theoretically of 6 bucks results in a negative balance of 188 bucks. I find this practice shameful border line criminal. All they can tell me there is nothing they can do. I should keep a register while lose not only 188 bucks in fees but a previous complaint of 500 bucks is wasted because I didn't submit a dispute with the merchant in time. But they have the dispute on file and I feel they are doing nothing but just allowing funds to disappear into their own profit margin. I am highly disgusted by their business practices and plan not only to file a report here but with the FDIC if I have to.Desired Settlement: An immeidate reversal of all the overdraft fees plus a reversal of the decision of the 500 bucks from a previous merchant. So total about 688 bucks. Also a lengthy apology would be nice

Business

Response:

PNC Bank, N.A. responded to [redacted] on January 5, 2016, and considers this matter addressed JME 1-5-16

Review: I had money in my account and the the bank paid my electric billed and I still had 14.19 and change in the account I was charged a overdraft fee and I call the bank on the 19th of august and the customer rep remove the charge and ensure my matter was resolved upon looking into my account today aug 21st I notice the bank reverse my payment to the electric company and then still charge another over draft fee. I call again and receive the foolish of how a positive account can get a overdraft fee I now owe the electric a return account fee for something that they should never reverse it was paid as of august 19 and a positive balance still remain int he accountDesired Settlement: refund of the returned fee and the 30 return fee to the electric company with a letter stating to them this was not my fault and my account closed

Business

Response:

The customer was mailed a response on 10-17-2014. No authorization on file for the Revdex.com.

Review: I am trying to see if I can get refunds for overdraft fees from my account and instead of helping in any way not just for a refund but give advice on things or make changes to my acoustic to better it the gentlemen I talked to was suddle and when I gave options on what we could try he proceeded in saying he can't do certain things that were done before for my account and when I had said that it's not that it can't be done it's you don't want to do it he then told me that he won't do it and that I am not giving him a reason to help me then I asked for his operator ID and he refused and when I asked to speak to a supervisor he denied and hung up the phone on me this was on Tuesday October 15th at about 11:50 am then with calls prior to that I was mislead and misinformed from bank reps about changes to my account that would help it but instead made it worst. Their professional courtesy was nowhere near company standards .Desired Settlement: My overdraft fees

Business

Response:

Since there is no signed authorization to release information from this customer. We are responding directly to Mr. [redacted]

Review: I open a savings account March 4, 2015 2 days later I went to make a deposit the money was not there. I spoke to the asst manager [redacted] He told me the account

was closed and the $100 dollars would be returned to me by check in a few days. I was very upset because I did not get an answer as to why and he did not

have an answer either. Saturday March 7 I got a letter stating the account could not be opened and a check would be mailed. I do not feel this is fair.

The account was closed why should I get a check in the mail. I put cash in the bank why make me wait for a check in the mail. This is unethical and wrong

I an very upset that I was treated with no respect or dignity.Desired Settlement: I just want to make sure this does not happen to others, if the account is closed give the person the money back and not an attitude or a check

Business

Response:

PNC Bank has worked directly with the customer to provide a resolution to her concern. I spoke with the customer this afternoon and this issue is resolved.Please feel free to contact me if you have any questions regarding this matter.Sincerely,[redacted]OfficerExecutive Client RelationsEnterprise Escalation Group

Review: I entered the PNC location at[redacted] to close my account on Saturday 6/28 around 10 or 10:30am. I was helped by a male teller who was the only employee there at the time. He didn't wear a nametag but he was Latino, stocky, had short brown hair and wore a sweater vest & tie. He asked me why I wanted to close my account. I told him that I just didn't want the account with this bank & have issues with fraudulent transactions in the past. He had be sign a slip to withdraw the rest of my funds that were in the bank. He wrote $59 on the slip, but told me he made a mistake & gave me $56 back. He altered the bank slip without my permission. I asked him when my account would officially be closed. He told me that it would take" 24 hours to process but will be closed as of Sunday" (it would be the next day of 6/29). He never gave me a receipt or any documentation. He gave me back my ID & asked if he could shred my debit card. I told him yes. On the 29th, I checked online & my account was still open. I called customer service around 8:45am on 6/30 to see what happened. I was told by customer service that no request had been made to close my account. I told them he had assured me it would be closed on Sunday 6/29 & it wasn't. That caused 2 automatic bill payments to overdraw my account on 7/1 (one for $75 & one for $192). I was told that the account was going to be closed on 6/29 by an employee. I was trying to start a debt consolidation program. If the employee would have told me that it would take longer to close, I would have made other arrangements. Now the bank wants to act like it never happened & I've been told "What do you want us to do about it?" I should not have to pay any fees because I did nothing wrong- only listened to what their employee told me. I should not be held responsible for incompetent employees. I told them I do not have the ability to pay it all at this time & they are charging me $7 PER DAY on top of all the fees!!!!Desired Settlement: I don't think I should have to pay because their employee told me incorrect information. How is that my fault? I asked a specific question & was given a specific answer that I expected to be true because it came from an employee. When I call the bank to talk to a manager, the only number that's listed goes right to an automatic menu.

Business

Response:

5 attachments

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They are admitting that the withdrawal slip was altered without my knowledge. I'm pretty sure that's illegal (even though I know you don't handle legal matters). They also said that the teller CONFIRMED a close date of 6/29. The close date should have NO BEARING on recurring charges that would take place AFTER the account was officially closed. It would just bounce back as insufficient funds or let the company know the account is invalid. In addition, Mr. [redacted] got an attitude with me when I spoke to him on the phone last month. He told me very nasty "Why don't you just pay what you owe?" I told him I wanted to speak to his supervisor. Conveniently, the phone "disconnected" at that time. He called back later & said that his boss was on the other line and he would have her call me back. That was approximately 1 month ago & I've gotten no phone call.

Review: I got a email from PNC as below and I did what I was asked but they are not fulfilling their promise.

Your Virtual Wallet® with Performance Spend has a savings solution that rewards and helps you make the most of your hard-earned money — it's your Growth account.

Because we value our relationship with you, we wanted to provide you with this great offer1:

• Bring your Growth account (ending in xxxx) balance to at least $20,000 or more by 4/30/15

• Maintain this balance or more for 90 consecutive days

• Receive $200

Also, your Growth account can pay a competitive relationship rate.2 To take advantage of the relationship rate, simply make 5 qualifying credit or debit card transactions per month.

Hurry, this offer ends 4/30/15. Stop in your local PNC Branch or go online today!Desired Settlement: keep their promise as stated in the email by giving me $200 and have the business to contact me directly.

Business

Response:

July 20, 2015PNC Bank, N.A. responded to [redacted] on July 16, 2015, and considers this matter addressed.Thank you,[redacted]PNC Bank

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I had a Line of credit account with PNC bank. I received statement regarding yearly maintenance fee of that account and decided to close the account. I made the request to close my LOC account on 07/02/2014. 15 days later I received another statement from PNC bank, stating that maintenance fee was overdue. I thought that this statement must have be sent out prior to the request I made to close the account, hence neglected it. But after 6-7 days I noticed that my credit report showed that account was past due by 60 days. That's when I called the PNC on 08/04 bank to verify that account was closed. But to my surprise account was still active. I told them to close the account and make sure that all the credit report impact is being taken care of. They assured me that they will do soI called on 08/11 again to check if the account was closed, but it was still ACTIVE. The rep on the call was not helpful at all and sounded really annoyed even though I tried to maintain my composure till very end until she said that account "Should" be closed by Friday and I should call to double check if the account was closed. So first thing that after 3 requests they cannot guarantee that account will be closed and also cannot send me a mail that account has been closed. It's my responsibility to check not their responsibility to inform even though they made the mistake.Also when I asked for a written confirmation that they made the mistake of not acting on my initial request, they mentioned they cannot send any such correspondence. When I mentioned that at what basis then I can dispute with credit bureau they mentioned that I will get some letter from their credit department in few weeks and that will explain the process. So basically here is my conclusion on PNC1. PNC employees are negligent and irresponsible2. They have very bad customer service reps3. They never give any clear instructions.Desired Settlement: All the inquiries from the credit bureau being revoked

Business

Response:

PNC has responded directly to the client. No release was provided.

Review: I signed up for a new virtual wallet performance account and was told after 60 days of meeting the direct deposit requirements, making one bill pay, and opening the account I would be rewarded with a $200 bonus. After several calls and speaking with sveral people in retail escalations that kept promising me I would get the money, I spoke with [redacted] who told me that even though I met all the requirements that by me getting married and adding my new wife to my account who was already a PNC customer this cancelled me out of getting the bonus. I would have just added myself to my fiances account had I known I didn't qualify for the bonus but after being assured I did qualify because I had NEVER in my life had an account with PNC I decided to open the new account and add her. They would only tell me they were sorry and would do coaching to make sure they signed people up differently.Desired Settlement: All I want is the $200 new account credit that was promised me when I opened the account.

Business

Response:

Please allow me to respond to your complaint filed on February 4, 2015 with the Revdex.com of Western Pennsylvania (“Revdex.com”) regarding a promotional reward for your PNC Bank, National Association (“PNC”) Virtual Wallet with Performance Spend opened on December 2, 2014, jointly titled in the names [redacted] and [redacted] (now [redacted]). I appreciate the opportunity to address your concerns. First, please allow me to congratulate you on your recent nuptials. The offer that was available during the time your account was opened was a $200.00 single payout promotional reward. To receive this reward, the account owner(s) must be new to PNC and opened their PNC Virtual Wallet with Performance Spend between October 15, 2014 and December 31, 2014. Additionally, within the first 60 days of account opening, a qualifying direct deposit of at least $2,000.00 had to be made to the Spend Account, and one (1) bill payment needed to be completed via PNC Bank’s Online Banking. While the joint owner was not a new customer to PNC, all other requirements to meet the promotion were met within the first 60 days. As a courtesy, the $200.00 was credited to your Spend Account. This credit posted to your account on February 26, 2015, as a Credit Memo and is viewable through PNC’s Online Banking. On behalf of PNC Bank, I apologize for any inconvenience you may have experienced. We appreciate your banking relationship and thank you for choosing PNC to serve your needs. If you have any additional questions or concerns regarding this matter, please contact me directly at ###-###-####, extension [redacted] Monday through Friday, 8:00am-4:30pm, EST. Sincerely, [redacted] Officer Executive Client Relations PNC Bank

Review: My wife had paid her credit card bill and did not select the correct bank account. The PNC bank was sent the payment and they paid the credit card bill. I signed up for no overdraft protection so situations like this would not happen. We both explained the mistake, but there was no reasoning with them. They charged overdraft fees, and continuous over draft fees until they just closed the account. They are now trying to collect the fees through a collection agency.Desired Settlement: I want the fees credited to the account and the payment returned to the credit card company. This payment should have never been paid because I signed up for no overdraft protection. Then I want my account back in good standing.

Business

Response:

To Whom It May Concern,

PNC Bank received the complaint for Mr. [redacted] on December 6, 2013. We have evaluated the information and working with client towards resolution. We do not have written authorization from Mr. [redacted] to respond to your office. Should you have any further questions, please feel free to contact me at ###-###-####.

Review: Our mortgage loan was behind in June, tried to do a repayment program with collections in which the mortgage payment was only going to leave us with $100 a month, until unemployment came in. The representative said wait because Loss Mitigations can give you a better repayment program. Called back in a month to set up a payment to become current, the representative told me it would be better not to pay because it wouldn't go to the loan, so advised me not to pay. I called back again just to make sure that this is correct and another representative told me not to pay because it wouldn't help, wait for Loss Mitigations. We have completed the Hardship Assistance packet 4 times. Loss Mitigation had us send another packet in which we completed, waited for the decision they said it had been to long without a payment for them to help. So we were advised by our single point of contact at the begining of January to resend the packet so it could be re evaluated. Which also was denied. In December we have started the process with [redacted], which we are in the process with. We were advised that we could pay to get the loan current or give up the home, we have asked numerous times in the last month and a half for the total that needs to be paid to reinstate the loan, with no success. We have tried to call numerous times to speak with someone but it always ends up to be to late that I can't leave a message or the voice mail box is full. Last week we have received another hardship packet to complete and fax back, which is half returned to you. I don't know what to do or really where we stand since I can't get the items that we request. We are feeling like we are being discriminated against and that is what the local law advisor has said when he reviewed all of the communications log, documents, etc. The run around of this whole procedure is a waste and know we are doing it again? Everytime we have done what your representatives have advised and completed the paperwork or called when needed.Desired Settlement: We would like someone to stand by what their representatives advise to people. Hopefully get some explaination of why we were being discriminated against.

Business

Response:

PNC Mortgage is responding directly to the customer

Consumer

Response:

Good Morning,

This is regarding #[redacted]. I have never heard from the company, and didn't see a response from them. I was under the impression I was going to hear from them and haven't. Could you please attach what ever they responded with, because that was never shown. Thank you for your help with this issue.

Business

Response:

To Whom It May Concern,

PNC Mortgage is responding in writing to the client and we will forward a copy of the response when completed. - 07/29/2014[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, once I have seen what they respond with.

Regards,

Business

Response:

To Whom It May Concern,

PNC Mortgage is responding in writing to the client and we will forward a copy of the response when completed. - 07/29/2014 [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

PNC stated in their letter they do not have records of anyone advising us to withhold payments, but if needed I could go through my two boxes of paperwork with names, dates and times. This company also stated that they couldn't find discrimination, so in turn that just makes me think they are horrible and treat everyone like this! They want your home not to finance it for you. Also brought up is we had to go through a state agency to get help, which we did, and the monies the state agency sent to PNC our account is still missing $1100+ of that payment. I do appreciate the Single Point of contacts number and extension that you are not able to enter in the phone system. So now We have help from the state and you are stealing that money as well. We have tried to call the customer service line and they can't explain anything and don't want to. We are going to persue to get in on a class action suit against PNC, and personally the attorney that has had free advise this whole three years will be filing in our names as well. PNC MORTGAGE IS A CROOK! You have done NOTHING to try to help us, there was no offer, and your letter is bogus, because we have called and faxed everytime we recieved something from your organization, we have names dates and fax receipts to prove it. We will make sure you pay for all the time, effort and suffering you have dished out! So like we have stated in all correspondence PNC has discriminated!

Regards,

Business

Response:

PNC Mortgage is still reviewing the issue

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], Letter dated September 8,2014 and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Discrimination

Like in our other responses we believe this as well as our Real Estate Attorney, because of prior responses and this one included. I have detailed that your representatives have told us to do different things or not taken payments when we called to make them. as we have stated before we have dates, times, and Rep's names that we were given. As well the story changes. At this point it doesn't seem that you want to resolve with Revdex.com, so we are willing to take this to court and advise every banking authority as well.

Loss Mitigation Assistance

We did get a modification Aug 2010, that wasn't even reasonable, since our trial payments were $600 a month. We stated we had a a financial loss of $48,000 yearly and you decrased the amount by $200 a month, in which to make this was not able to pay anything else. Finally we did get more of a reasonable modification that was helpful June 2012. Our issue with that is your representatives told us not to pay because it was going to fees and not the payment and we would still lose our home. In your previous response you said that no one had made notes like that, well your calls say they are corded and monitored and we could give you date and time and Rep's Name, like we have stated before.

Hardest Hit Funds

Thank you very much for your distribution list of the $12,369.52 that was sent from the State Of California, it is quite funny that I would have to file with the Revdex.com to get this instead of it being on a statement. Oh, thats right you haven't sent us statement on our account. Will we get statements, since this is not something we get? I guess if you leave people in the dark they don't ask? So this leaves me with if the Hardest Hit Funds were applied correctly, how come the principle didn't dissolve the way that it should have?

Single Point of Contact

In this response you state it is [redacted]. , which is fine but previously it was a different woman rep, that never returned any calls.

You did address all the concrens that you would like to see. So to summarize the response to you. We would like you to know we will be filing a lawsuit against your organization, and will advise every banking/mortgage authority of your shady practice. We would also like a copy of our deed within 30 days. Thank you for your response and will look forward to the material we have asked for.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Review: They charged me 5 fees of 36 dollars for 2 over drafts I did they triple charged me and they know it. They claim I had no money to cover other charges for the beginning of the week. Which is a lie.their banking system is very poor and I feel that they are dishonest and I am very disappointedDesired Settlement: Refund back 3 of those 5 fees of 36 dollars and an apology

Business

Response:

August 22, 2014

Dear

PNC Bank, National Association ("PNC") received the complaint for [redacted] on August 12, 2014. We have evaluated the information and spoke with the customer to address her concerns and consider the matter closed. We do not have written authorizatoin from Ms. [redacted] to respond to your office with specific details. Should you have any questions, please feel free to contact me directly at ###-###-####.

Thank You,

Review: well im negitive in my account again for stupid fees that I didnt even know I was going over in my accout so im negitive again so of course imma get the overdraft fees when it should have declined my card if it was going to overdraw my account im allready like 118 negitive might be more by monday cause I didnt know I was that low thought I still had the money in my account not a happy camper about thisDesired Settlement: im looking for refund and to get me back on the plus side of my account because I should have been warned that my account was close to going into overdrawn status

Business

Response:

PNC Bank, N.A. responded to [redacted]

on 11/30/15, and considers this matter addressed.

I have been a customer for more than five years and had two virtual wallet accounts. I called in January to close one of them. Without my knowledge or permission my original virtual wallet account was re opened that day. I assume it was so the telephone representative could gain a commission on opening a "new" account. This increased my monthly fee from $0 (I was grandfathered in from a student virtual wallet) to $25 that I got in writing. I was appalled at the letter I got stating I requested a product that better suits my needs. I called customer service and the representative basically concluded that she wouldn't change my account back because I make qualifying transactions/ don't use the branch services so I won't have to worry about being charged. Is this how you do business?

Review: My husband and I were going to purchase a property and we decided to use his bank PNC for the loan. Throughout the entire process we used a lady named Carol H[redacted] who was very unprofessional towards not only myself but to my realtor, our new home insurance representation as well as others within her own banking system. When I was trying to defer my student loans she kept saying I wasn't doing enough to move it along. When I told her I could not defer a few loans until 30 days prior to them becoming due, she said well if you can't then I will deny the loan. This went on for a few days, emails being sent back and forth all the while I was told the loan was going to be denied since I can't get the loans deferred. Then she suggested that I borrow the money, almost $8000-16000 from anyone to help her not deny the loan.

I eventually emailed her back after deciding that I was NOT going to ask anyone for the money. I explained to her that I was not going to ask anyone for the money and if I had the money to use on the student loans to pay them off I would not have the student loans to begin with.

Apparently, she had stopped out loan prior to this meltdown by me and I never knew about it. When I asked for a denial letter from her to give to my realtor to give the the sellers agent I was told "No, that she never sent the loan off and it was never processed as such.

She also asked me if we had put money down on the home to which I replied "yes". all she said was" OH". She knew all along that we would not be getting our money back. Also I might add, that the letter or any information had never been sent to anyone and for 6 weeks the seller was waiting on this denial letter, which I had no idea had never been sent.

Now here I am with less then 24hrs trying desperately to get our money back. I have contacted the bank, the bank manager in 2 different branches, sent an escalated urgent message to corporate, only to be told there is nothing they can do!Desired Settlement: I want our money back that we lost .

Business

Response:

PNC Bank, N.A. responded to Ms. [redacted] on December 4, 2015, and

considers this matter addressed.

Review: We have made several attempts to have PNC bank take care of a property in [redacted] that has frozen pipes which has stopped water service for owners. They claim they do not own the property I have confIRmed with Fannie Mae, local county and sheriff department and they are paying the monthly dues. I have called numerous times to REO department and property preservation department within the bank have gotten no where. The contact at Fannie Mae has been most helpful and confirms they won the unit. I have people without water and our company has spent days working on this issue. We have expenses from last year and now this year they are responsible for in addition to the time our firm has worked on this matter. The expenses now exceed $3,000.00. We are demanding to be paid in full and PNC to secure the property properly.Desired Settlement: DesiredSettlementID: Other (requires explanation)

For PNC to respond professionally, take ownership of the property, properly winterize the home, reimburse the HOA and our office for expenses.

Business

Response:

RE: Customer: [redacted] ECCS ID No. [redacted] Revdex.com Complaint ID No. [redacted] Dear Revdex.com: This letter is confirmation that PNC Mortgage sent a response to the customer regarding the referenced complaint. Thank you for contacting PNC Mortgage. Sincerely, [redacted] Consultant 1 Enterprise Escalation Group In Support of Mortgage PNC Bank

Review: PNC Checking account sent to Charge-off without notification

I have attempted several times to resolve an issue with my account wherein I was charged a service fee which I was told could be reversed by visiting a branch. When I visited the [redacted] branch I was told the account had gone to Charge-off and there was nothing they could do and that I had to contact Consumer Services Recovery Department. After speaking with several customer service representatives I was told that I had to go back to a branch in order to have the charge reversed. I have spoken to about 10 difference PNC representatives none of whom were able to help me. I was never notified regarding my account and depspite numerous attempts to resolve this issue I am back to square one. I have never experienced this issue with other banks.Desired Settlement: I am demanding the charge-off amount of $25 be reversed and that I receive a refund of the initial $25 which was used as a deposit to open the account online.

Business

Response:

To Whom It May Concern, PNC Bank received the complaint for Ms. [redacted] on march 19, 2015. We spoke to client to address her concerns and consider this matter addressed . Should you have any further questions, please feel free to contact me at ###-###-####.Sincerely, [redacted]Executive Client RelationsPNC Bank

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Just like everyone else who has complained...I myself have STOPPED banking with this institution.

I started my account last September, under the impression that it was a free business checking account...It has been everything but that.

The account rep I was assigned to, was quckly terminated from the company right after I was set up...I then proceed to be charged for so many different montly fees!!

One fee was $600 for what they claimed was cancelling my merchant account through First Data....-which I did not even cancel.

A $600 FEE !!!!! They literally went into my account and STOLE $600.

After speaking to a dozen people, waiting on hold for hours, showing up at multiple locations to speak with a manager, being told the manager was in an "all day meeting", and finally threatening to protest outside of the building, they magically put it back into my account!

I stupidly decided to stay with them, and then look at my account to see they have now charged me $67 in fees this month....just to maintain my account. ...nothing special.

When I try to visit the branch, there is only 1 person who even has a clue about what is going on, and what to do....

Frustrating, violated, robbed are all understatements as to what this bank has tried to put me through...

Review: My husband and I have had our house on the market since 8/2010 because we relocated for work. We've had one offer and they recanted because the inspection came back with some major issues that would cost $30,000-$40,000 to repair so that it can pass an inspection. I contacted PNC, and we received paperwork taking that we were approved for a deed in lieu of foreclosure. I filled out the paperwork and talked to them multiple times on the phone. I specifically asked if this was definitely going through because I didn't want to kick my renters out if it wasn't definitely going to happen. On December 2, I was told that the investor changed his mind and we were no longer receiving the deed in lieu of foreclosure. They said that if anything changed, I could reapply but it had been removed from loss mitigation.

PNC received all of our information on October 13, 2015. The reason they gave when they said the investor changed his mind was that we can afford to make both house payments. PNC had all of our financial information in October. If they weren't going to approve it, they should have told us in October and not after they said they would and for us to have the property vacated. The issue for us isn't making the house payments; it's making the repairs for it to pass an inspection. We just want to get out from under this house and have had no luck selling it.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like PNC to take my house in [redacted], IL like they said they were going to do, hence the deed in lieu of foreclosure, or pay the mortgage until we can find new renters.

Business

Response:

PNC Bank, N.A. responded to Ms. [redacted] on December 15, 2015 and considers this matter addressed

Consumer

Response: