PNC Financial Services Group, Inc.

Review: Pnc didnt help me as promised they allowed [redacted] to take 378.00 out of my checking acct. I gave them proof of that they charged me for equipment and because they didint follow up as promised I was made to pay for the bill. I brought proof with in the designated time and proof it wrongfully take and proof it was charged for equipment that I turned in dang...they did not handle there businessDesired Settlement: I want my money back...normally banks dont do that!!!

Business

Response:

PNC Bank, National Association is in receipt of your complaint received on July 23, 2013, with the Revdex.com of Western Pennsylvania (“Revdex.com”) regarding your [redacted] Check Card dispute. 1 appreciate the opportunity to address your concerns.

1 have attempted to reach you by phone and written correspondence to discuss your concerns further, but I have been unsuccessful in doing so.

Ms. [redacted], if you would like to further discuss your dispute with Direct TV, please call me directly at ###-###-####. I am available Monday through Friday from 8:00 AM to 4:45 PM, Eastern Standard Time.

Sincerely,

[redacted] Executive Client Relations PNC Bank

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: The Homeowners Protection Act of 1998 gives you the right to request cancellation of the mortgage insurance (MI) premium that is added to your loan pa

8/1/2105 My mortgage reached 78% LTV in which PMI should have been dropped from my loan. I contacted the mortgage company repeatedly. My loan has been current for 4 years. I have met all the requirements to have PMI dropped.Desired Settlement: They need to drop my PMI ASAP!!!

Business

Response:

PNC Bank, N.A. responded to Mr. [redacted] on September 23, 2015, and considers this matter addressed. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On March 24th my boyfriend deposited $300 cash into our joint checking account. Our balance before the deposit was $248.52. The slip he received at the ATM stated the new available balance was $447.25. (Immediately an error, since $300 CASH was deposited but only $228.73 was made immediately available.) Later that evening, I checked our bank account balance before I paid our utility bill. Our online banking said that available balance was $548.52 so I paid my bill.On March 27th, I logged into my account and saw my account was -$232.38! I had been charged 4 overdraft fees on March 25th and ANOTHER 4 overdraft fees on March 26th. The overdraft fees began deducting out of my account when my available balance was $441.25! I immediately called the customer service number. The first gentleman I spoke to would only reverse 1 charge. I asked to speak with his supervisor and she told me all she could do was put a claim ticket in and I would hear back from someone within 48 hours. I told her that was unacceptable and asked to speak to another supervisor. A second woman told me I was a liar (when I told her that I checked my balance prior to paying my utility bill and the available balance was in the $500's.) She said she would only reverse 2 charges "as a courtesy." I told her that her solution was NOT adequate.I went to a local branch and spoke with the manager. He investigated the activity with my account and discovered the $300 CASH that was deposited, only $100 was actually made available (contradictory to what the ATM slip said and my online banking account) and the other $200 was made available the next day. He stated that I was not at fault, there was an obvious ATM glitch, and that I shouldn't have to pay for any fees. He sent my complaint to the escalation department.The escalation woman left me a voice mail on 3/27/14. I have called several times and left multiple messages & emails. This needs to be resolved immediately! My rent is due Tuesday and I can't afford $232 due to their error!Desired Settlement: I want all overdraft fees reversed immediately!

Business

Response:

This letter is written in response to your correspondence regarding Ms. [redacted]. PNC is in contact with the customer and providing resolution to the concerns expressed in Revdex.com Case # [redacted]. The Revdex.com did not provide a signed authorization form with the Revdex.com Customer Complaint.

Sincerely,

Officer / Customer Relations Manager

Executive Resolution Center

Review: This Home Equity Line Of Credit refinance [redacted] started in Jan 2015 when my wife and I decided to refinance our existing (with PNC Bank) Home Equity Line of Credit with the same PNC Bank (loan# [redacted]).

Original loan was done few years back. Credit Line was $456K. Property was appraised at $700K back then.

Now, we are almost in August 2015. I call every day, get the run around, being asked same documents OVER and OVER again. Every time I email documents, they ask for same ones after week passed. We originally started with one PNC Loan officer – he left the Bank. Worked with another PNC Loan officer – he left the Bank. Both officers stated “PNC BNAK DOESN”T CLOSE LOANS, PERIOD” before they quit.

Now, there is no one, so I call directly to Home Equity Loan area as a client, they ask me for my cell phone number promising for a supervisor to call me back – NOONE CALLED BACK WITHIN 3 MONTH OF ME CALLING EVERY DAY.

Did and appraisal, took a month for papers to come, but only took 3 min for the guy to run through the property.

1) Appraisal came to $520K (from $700K few years back). REALLY, with real estate raising about 20% each year? So, we called asking for appraisal dispute – NOTHING. File is dead again and no one calls.

2) New Credit Line came to $462K (from $455) with a higher rate that we are paying now. Also, they refuse to honor the original rate that was there when we applied, and refuse to give us all the discounts that were there in January when we applied for the loan. So, we keep calling asking for all that was promised – NOTHING.

So, I continue calling every day, talking to different people, asking to speak with regional manager and get the same run around, NOONE CALLED ME BACK.

At this point in the game seriously considering walking away. Do yourself a BIG FAVOR - DON'T deal with PNC Bank. You will be put through the worst bureaucracy you ever imagined.

P.S. Will be filing a formal complaint with the Consumer Services and eventually a lawsuit.Desired Settlement: We would like to

1. dispute the apraisal

2. extend the credit line to $500K

3. get a promissed rate of Prime minus 3/4

Business

Response:

PNC Bank, N.A. responded to [redacted] on August 27, 2015, and considers this matter addressed

Consumer

Response:

Review: PNC Bank participates in shifty bank practices. They ensure transactions are posted in a manner that guarantees an overdraft fee result. Transactions are held regardless of the date of the transaction and posted as the bank sees fit. Once these transactions are posted as they see fit, the bank sends you an "alert" email that usually renders pointless because it comes between 2:00 am and 5:00 am, a time period where you are unable to remedy the situation or keep your account from receiving a fee.Desired Settlement: I filed a complaint on July 26th and August 13th about this practice. I would like a refund of $72.00 for the most recent fees I have acquired as a result of this practice.

Business

Response:

PNC Bank sent a written response to Ms. [redacted] regarding Revdex.com Case#[redacted]. PNC Bank considers this issue resolved.

Executive Client Relations

Review: In March 2013, after a thorough search of banks offering free checking, I opened an account with PNC. I have a not-for-profit (still working on the 501c(3) application), established with the goal of providing meals and/or financial support to students in need. I had few transactions, it was pointless paying bank fees on such limited income. Unknown to me, the checking account remained free only for a moment. In April 2015, I initiated one of my few transactions with PNC debit card - payment of annual report to [redacted]. After many failed attempts with the card, I called customer service but was advised to visit a branch location. It was a year since I have used the bank card, I thought it was a security feature. I got to the location, only to be asked "Did you know that your account was closed?" To which I was dumb founded. The branch manager told me that the account was closed, $61.74 was absorbed in maintenance fees over a period of time. The account was "closed out". I filed a claim with them requesting a refund of $61.74 on April 27, 2015. After a follow up phone call, , a representative called me on May 11, 2015. This shows little regard for bringing resolution to my dispute. Although, some statements were returned undeliverable to PNC before the changes to my account to effect, PNC claimed that correspondence was sent out advising me of the impending change in fee agreement. As a result they could NOT refund the fees. I am extremely disappointed that a bank can make changes to their fees, enact them and exhaust my account with fees when there were no other activities. If I knew about the charges I would have made alternate arrangementsDesired Settlement: DesiredSettlementID: Refund

I am hopeful to receive a refund of $61.74 from PNC, in order to have funds for next year's annual reporting to [redacted]. Thank you

Business

Response:

Tell us why here...PNC Bank, N.A. responded to [redacted], on June 17, 2015, and considers this matter addressed.

Consumer

Response:

In response to the company's question of "Why here..."This was my last resort and clearly my most effective way of getting desired results. Having voiced my opinion of unfair practice to a local branch manager, as well as a representative of PNC Bank Retail Escalation Team, I was dismissed without due consideration. I felt my enquiry for a refund was justified. I am thankful for an advocate (Revdex.com) who will cause business(PNC) to consider their customers as well as their bottom line. PNC thank you for my refund, which was ALL I needed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I and my wife opened a business account at PNC Bank last year. The Branch location is: [redacted]. The branch manager [redacted] was super nice, he wanted own our merchant business too. He introduced the merchant specialist whose name is [redacted] (###-###-####) to us. They promised that they will offer us the best rate, and if we didn’t like the service they would cancel it for free. They told me there is a contract with the service, but if [redacted] cancels it for us there won’t be any fee. We rent a terminal and [redacted] helped us to set it up. After we tried out the service for about a month, the rate wasn’t that great. So we called [redacted] to cancel the service at beginning of Oct 2013. [redacted] canceled the service for us and picked the terminal up. Then we realize the PNC Bank charged our account $400 cancelation fee and $20.19 terminal rental fee. We called [redacted], he didn’t pick up the phone. We called PNC Bank, they tell us “Call [redacted] to stop the terminal rental fee.” I don’t understand why we need to call [redacted], we never talked to a single employee from [redacted] during the entire process. But we didn’t have any other choices beside to call [redacted]. We called [redacted], they told us they did NOT receive the terminal. We told them [redacted], the merchant specialist from PNC Bank already picked it up. [redacted] said we suppose to mail the terminal back to [redacted]. This really blow my mind away, [redacted] promised us that he would take care everything for us, now everything gone wrong. Then, we called [redacted] again, again and again. He never picked up his phone and never returned our phone call. Now they charged the terminal rental fee from us for more than half years for we didn’t us their service and returned the terminal half years ago. I’m here to ask your help. Please refund us the $400 cancelation fee and $20.19 monthly terminal rental fee from Oct. 2013. Sincerely yours, [redacted]Desired Settlement: Please refund us the $400 cancelation fee and $20.19 monthly terminal rental fee from Oct. 2013.

Business

Response:

PNC has responded directly to the client.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Since the beginning of this year I have been experiencing issues with my account being in the negative to overdraft fees, return draft fees and other fees. This matter has been discussed with the escalation department and also the Manager of that department; still this matter still has not been resolved. As of today for whatever reason my account reflects a balance -$91.94 and it should be $87.54. I was informed by a representative that I will not receive overdraft fees on debt purchases because was opted-out and yet fees have been applied for those transactions. I was also suppose to receive $300 for opening up Virtual account and I have not received those funds and the account has been open for over a year.Desired Settlement: Refund from the fees that were charged to me for this year and the $300 for opening up a new account.

Business

Response:

July 30, 2015Dear Ms[redacted]PNC Bank, N.A. responded to Ms. [redacted] on July 30, 2015, and considers this matter addressed.Sincerely,Lisa M[redacted]Executive Client Relations Officer

Review: I use online bill pay and have for years without any problems. I place all of my bills on a pay date of Wednesdays as that is the day I get paid. I entered [redacted] to get paid on April 1st. I received a NSF charge of $36 dollars because PNC sent a check early to [redacted] and it was cashed on 3/31 making my account delinquent. I have asked PNC several times not to pay early. In essence, they are writing bad checks out of my account. They sent that check knowing I did not have the funds in the account. When I contacted the person who cashed the check, they commented that I should not be post dating checks ( I didn't send it, the bank did). I have asked PNC to reverse the charges and they stated that they couldn't because I've already had a reversal on my account and they cannot do any more. The reversal is because this is not the first time they've paid something out early and caused me a NSF charge. I tried to talk to the branch level manager and he referred me to online bill pay so after trying for 3 days to get through, I finally talked to a live person and he told me that's just the way it works and there was nothing he could do.Desired Settlement: I would like them to refund the $36 dollar charge and to stop sending payments early; I would also like other people to know about this issue.

Business

Response:

April 10, 2015Dear Ms. [redacted],I have spoken to the customer on April 9, 2015 and the issue was resolved to the customer's satisfaction.If you have any questions regarding this matter, please feel free to contact me directly.Sincerely,[redacted]OfficerExecutive Client Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I was looking for a new bank, I chose to use Pnc after I visited the branch and Spoke with Rep Carina P[redacted] She told me being I had a direct deposit over $3,000 a month I would get a $300 bonus for signing up within 3 months. Sounded great. Signed up and started using the account. Over 3 months later I got no bonus. Called the branch and they said, Carina doesn't work here anymore and told me I was given wrong information. That I needed to complete one online bill pay to qualify and since I didn't I was eligible. I told the manager her associate gave me the wrong information and had I known I would have done the online bill pay. I asked if they would allow me to make the payment and they it doesn't matter you not gonna get the bonus.I filed a complaint with there escalation resolution dept, Spoke with a nice girl Amber. She said she would reach out to the area director to see if they could fix this issue. A week passed and I heard nothing. I called back and amber said she has reached out multiple times but no one is responding. I could tell she was frustrated. At this point I have zero faith they will fix this. I read reviews and this seems to be something they do often to customers. If I don't get what I was promised I will take my business else where.Desired Settlement: I would like the $300 bonus I was told I would get. I will gladly make the one payment the required that I wasn't told about. If not I will take my money so where else. The people that represent you should give the proper information and if they don't the business should have to right that wrong.Own up to your mistakes pnc or you will be losing Quality customers.

Business

Response:

PNC Bank, N.A. responded to Mr. [redacted] on 12.02.15, and considers this matter

addressed

Review: I made a cash deposit on Friday 3/18/16 before the 10 pm cut off to cover bills and avoid any sort of overdraft fees. Upon checking my account on 3/19 I saw a $36 fee was imposed and my cash deposit was dated for 3/21/16. When talking to a PNC rep via online chat, I was told my deposit was time-stamped for 10:05. I was further subject to a seemingly facetious line of questioning on my knowledge of overdraft protection and other services that I was well aware of as I check this account daily. I was then told nothing could be done. I have been a PNC Bank customer for a long time and am tired of being taken advantage of.Desired Settlement: A review/inspection of the ATM in question and a refund of the $36 fee.

Business

Response:

To Whom It May Concern:PNC Bank, N.A. responded to [redacted] on April 21, 2016, and considers this matter addressed.Sincerely, Andrea C[redacted] Executive Client Relations PNC Bank

Review: PNC charges overdraft fees when your account is not overdrawn. Please explain how you can $187.41 in your account and have a item come thru for $19 and it overdraws your account. I was charged 2 $36 when the account had more then enough money to cover it. When I went into the bank with my online statement it appears that what the PNC representative is able to see on there system is totally different then what the customer sees on online banking. That leads to believe that there is something fishy with the way fees are assessed on ones account. A class action lawsuit was filed against [redacted] for the same exact practices.Desired Settlement: I would like to have the $36.00 returned to my account. And I would like for someone to look into PNC fee practice. I believe they are robbing their customers!!

Business

Response:

4-7-2014

Dear Ms. [redacted],

PNC Bank reached out to our customer directly to resolve the issue regarding the $36.00 fee. If you have additional questions, please reach out to me at ###-###-####.

Thank you,

Review: Branch manager [redacted] assured me erroneous charges would be adjudicated to no avail. Instead I was accessed erroneous fees on top of unauthorized charges. I was denied refund of over draft fees that were the circumstance of the erroneous charges. When I informed said manager that charges were being allowed to persist even though I obtained a new bank card, I was told it was due to an action called "Roll Over". I was asked which charges did I not want processed. I replied none. Instead of informing me of my ability to have the "Roll Over" feature turned off (for which I discovered after the fact by the telephone customer service agent). On 01/02/2014 my account was charged $99.00 by [redacted]. I went into the branch and told [redacted] this was an unauthorized charge. He assured me the funds would be available the next day for which they were not. I returned to the branch to ask why, he stated he was very busy and the accounts were in a disarray and he would make sure it would taken care of to no avail. Further more he admitted my account was established as a premium account when it should have been a basic. He said he would refund the $17 charges as well as make sure it would not charge my account again. Not only was a subsequent charge of $17 assessed a $33 stop payment charge was assessed as well for a stop payment fee when I only requested a dispute for which there is no fee. I never requested a stop payment and was never told there would be one.Desired Settlement: complete refund of all bank charges and amounts allowed to be processed.

Business

Response:

[redacted] Spoke with customer on 1-13-2014 and explained our position regarding the fees charged, previous refunds were made and no bank error was found.

Consumer

Response:

Review: PNC claim was satisfied over one year ago when my property was sold in a foreclosure. PNC has now added the same charge off a second time to my credit report. They are double reporting something that has been resolved with the sale of the property.Desired Settlement: I am asking that PNC Bank follow the Fair Credit Act and delete this from my report ASAP.

Business

Response:

PNC is working directly with the client.

[redacted]Bank Officer

PNC Executive Client Relations

Review: I came into PNC bank in Purceleville VA. I was asked to come into MS, [redacted] office to sign upfor the PNC mobile banking. This is what I was interested in since I would be able to deposit from my phone.Ms. [redacted] asked if I took credit cards, I replied yes. She said please take some time to speak with [redacted] about using their merchant services. Mr ** came into the office and introduced himself.He stated that if I would sign up for the Merchant Services with PNC, that I would get a $200 rebate.Mr ** wrote this down on a scratch paper in front of me. He emphasized the $200 by circling it and stating. "This is a great deal, you will get $200 back and we will give you a better rate that your current merchant."Well this was in Late Oct 2013, I did not get $200. I get the runaround from Mr **. I have not beeen about to reach Ms [redacted]. I have spoken to Mr ** several times and texted him also. I spoke to another bank manager at PNC and she said she would look into it. It has been over 90 days and no rebate. Also he promised that my deposits from Credit Cards would come in same day, they do not and he gives run around for that also. I was perfectly happy with my previuos mercant services. His heavy sales lies convinced me to sign up. I thought Christmas was coming and $200 would come in handy, unfortunately it never happened.Mr ** has been dishonest making me a promise of $200 to get me to sign up.I want you to be aware of the dishonest services going on from Mr ** at PNC bank.Desired Settlement: I would like the $200 rebate promised by Mr **. It was been 90 days. I am in business and you do not tell customers lies to get business. I would like for Mr ** and PNC to give me the rebate, or cancel my merchant services account with no termination fee since he was deceptive in his tactics to get me to sign up for merchant services. Remember... I did not come there for merchant services, I only came in for PNC mobile banking. His heavy sales tactics persuaded me. Ms [redacted] was witness to this.

Review: I recently refinanced a loan with PNC bank in [redacted]. My refinance consisted of a fixed mortgage and a home equity line of credit. My closing documents were incorrect and I later contacted my loan officer after closing who assured me that everything would be taken care of. I later learned that he had left PNC. I have contacted my loan processor who has not returned my calls or emails. I recently received a statement for my home equity line of credit and the payment due is 200 dollars higher than what was quoted to me. I never received a good faith estimate for my home equity line of credit.I called and emailed my loan processor, however he no longer answers my calls or emails. His manager also has not returned my call. I was fortunate enough to reach someone in the home mortgage customer service department, however, I would like to have a face to face visit with a mortgage manager to explain my documents in detail. There was no-one at my closing who could answer any of my questions and I do not have a loan officer that I can follow up with. This is poor service.Desired Settlement: I would like a face to face visit with a mortgage manager in my area who can explain the descrepancies in my payments. I would also like to file a complaint against my loan officer and my loan processor for the service that I received.

Business

Response:

Did not receive a release, Spoke to client ,[redacted] on 06/03/02013 and her issue has been resolved to her satisfaction.

Review: On my 11/18/15 closing statement, I was charged 1.88 interest, but the bill was paid in full.

I called and tried to get it straightened out. They said they would fix it by the next statement.

On the 12/6/15 statement, I was charged another 1.88 in interest, PLUS a 1.50 fee. I again called and they stated they would again fix the issue.

On 12/30/15, I received a check for 3.76 for the "mix up".

On my 1/6/16 statement I was charged the 3.76 PLUS another 1.50 fee. I called and asked what was going on, and they stated they would send me a check for the mistake.

On the 2/4/16 statement I was credited 3.00, and I again called and asked when the last of the refund for the errors on their end would be coming and they stated that they do not owe me anything.Desired Settlement: I want them to clean up their mistakes and correct the issue. I pay my bills on time AND in FULL, to avoid interest and fees. I should not be charged fees and interest for paying my bill in full and on time.

Business

Response:

April 28, 2016- PNC Bank, N.A. responded to [redacted] on April 28, 2016 and considers this matter addressed. Thank you, Meghan J[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: [redacted]PNC Bank refuses to help me gain access to funds that shouldn't have been taken from my account. [redacted] wireless recently took a payment of $484 from my account when the funds were not available causing my account to go negative and generating an overdraft fee. The overdraft was promptly refunded by PNC and a provisional credit of the $484 in question was promised to me within 3-5 business days. I called in a second time to check on the credit's status and I was then told I had been given incorrect information and no provisional credit would be generated. This caused further overdraft of my account generating yet another overdraft fee. Had this never happened in the first place I wouldn't have a negative balance or $36 in overdraft fees.Desired Settlement: I want PNC to take responsibility for their misinformation and give to me the services that were promised in the initial call. I have also filed a complaint with Verizon Wireless and if they rectify the situation first no further action will be needed against PNC.

Business

Response:

To Whom It May Concern, PNC Bank received the complaint for Mr. [redacted] on January 5, 2015. We have evaluated the information and spoke to client to address his concerns. We do not have written authorization from Mr. [redacted] to respond to your office. Should you have any further questions, please feel free to contact me at ###-###-####.Sincerely, [redacted]Executive Client RelationsPNC Bank

Review: I recently had three overdraft fees post to my bank account. However, when looking at my bank account online it appears that these fees Posted to my account when I had a positive balance. Just to note, I have in fact been given my yearly allotted "courtesy" overdraft fee reversals, but I do not consider this a "courtesy". So I called customer service to get an explanation. They told me that pending transactions overdrew my bank account but I would just have to take their word for it. Checking my bank account once again, it appears to me that I was shorted $108 for nothing and PNC Bank cannot give me physical proof of why they took my money. Even my bank statement tells a different story.Desired Settlement: I would like the three $36 overdraft fees totaling $108 refunded to my bank account.

Business

Response:

This letter is written for response to your correspondence regarding [redacted]. PNC Bank has addressed his additional concerns. We have responded directly to his concerns via <st1:country-region w:st="on"><st1:place w:st="on">U.S.</st1:country-region> mail on November 25, 2013. Please allow five to ten business days for her to receive the response. In addition, please review the attached document.

Sincerely,

Consumer Relations Specialist

Executive Client Relations

PNC Bank

Review: I used [redacted] to purchase an item which I never received and when [redacted] wouldn't help me in pursuing the company for a refund they referred me to contact my financial institute to further pursue getting a refund. I called PNC Bank, my financial institute and filed a complaint. I waited ten business days and after hearing nothing and seeing no results I called back. When I was transferred to a PNC customer support supervisor and they explained they offer no protection for the type of transaction processed via [redacted] linked to my account I was very upset and decided to finally reach out to Revdex.com to correct the misconception I would be protected by one of the institutes used. I used two transactions to cooperate with the company I was purchasing the Custom Lift kit from of 50% down and 50% done. the two payments were 3,294.00 and 3,574.00 totaling 6,868.00. Once again I never received the product and was not protected by PNC Bank.Desired Settlement: I would like a refund for the 6,868.00 US dollars I spent and never received the product! I wish to get a full refund to settle this dispute.

Business

Response:

PNC did not receive a signed authorization from Mr. Nave to release information to a third party. We have responded to Mr. [redacted] directly in writing as of February 27, 2015. ASC 022715

Consumer

Response: