PNC Financial Services Group, Inc.

Review: I just started a new side business and opened an account with PNC bank at the beginning of the year. I deposited $200 and I have not used the account since, as it is an Online sales business and the web site is not live yet. I am almost done with all the setup required to launch of the site and suddenly I receive a letter from PNC stating they have closed my account and they will send me the deposited funds back. I did receive a cashier's check for the amount deposited, but when I called the customer service number provided to find out why they closed the account they said pretty much it was their right not to do business with me. I feel they are discriminating my company because it is a new business. I never received a call before closing my account to ask any questions. Furthermore I also asked if this could negatively affect my Check Systems report and they told me yes. And that is definitely not acceptable. I now have to find another financial institution and also I have a check systems record just for having opening this account with them and not doing anything wrong to deserve it.Desired Settlement: I would like for my account to be re-opened at my local branch and proof that my check systems record has not been negatively affected. If it was affected, then they need to clean that as I did nothing wrong other than opening my account with them.

Business

Response:

Please allow me to respond to your complaint filed on November 22, 2013 with Revdex.com (Revdex.com) regarding the close of your PNC Bank, National Association (“PNC”) Business Checking Account ('Account”) ending in [redacted]. I appreciate the opportunity to respond.

PNC made the decision to close the Account, effective October 28, 2013. I can confirm that your Account is not being reported to ChexSystems.

On behalf of PNC, I apologize for any inconvenience you may have experienced. Should you have additional questions or concerns, please contact me at your earliest convenience. I may be reached at ###-###-####, extension [redacted], Monday through Friday between the hours of 8:00 a.m. and 4:45 p.m. (ET).

Sincerely,

Review: There are 2 PNC accounts that are listed on my credit report incorrectly.One is a mortgage for $300,000 which I never had.The other was a home improvement loan on my property at [redacted],that was foreclosed on 5/2012. I have disputed this with the 3 credit reporting agencies and I still am unable to get PNC to report it as zero balance. I have a letter from PNC stating that the account will be reported as foreclosure completed/zero balance. This letter is dated 9/30/2015. I received this letter because I disputed this account directly with PNC as well. When I received the letter I called PNC bank at which time I was told they no longer had this account as it was sent to collections. This doesn't seem to make any sense.Every time I call PNC I get bounced around to several agents and departments. The foreclosure has been over 3 years and this is stopping me from purchasing a homeDesired Settlement: I want the $300,000 mortgage removed from my credit report and I want Account to be reported as foreclosure completed 5/2012/zero balance.

Business

Response:

PNC Bank, N.A. responded to [redacted] on November 17, 2015, and considers this matter addressed.

Review: I have been with this bank for over a year and feel like I am dealing with fraudulent people behind the counter of this bank. A PNC banker has cost me multiple numbers in fees and has made accessing my account sometimes super difficult. Now even for my brother who is an authorized user on the account, can't even get a debit card? I feel like I need a lawyer to sue these people for all of the WRONGLY CHARGES,AND ALL OF THE FALSIFICATION THEY HAVE BEEN FEEDING ME SO MANY LIES AND IT HAS COST ME GREAT STRAIN AND I AM THINKING OF PURSING A LAWYER IF I CONTINUE TO HAVE MORE PROBLEMS WITH THIS BANK.Desired Settlement: Billing Adjustment 14.61 I should not be charged for when the teller lied to me and said clearly that their are no monthly reoccurring fees and there were.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me.

Review: I had overdrafted my checking account, unfortunately some charges came through I was not aware about. I looked at my account on line, 4 overdrafts! Was shccked(hadnt known about some of them) Counted the overdrafts on line, 4, paid them, my mistake no prob lem, PNC charged me for 6, refused to refund the extra 72 dollars. Mat told me online was incorrect, sorry that is all I have to go by. Talked to them last Friday,k 1/3, said someone would get back to me within 24 hours, Tuesday I found a message, called back, no return call as of yet. AND THEY WILL NOT GIVE ME BACK THE 72 OVERCHARGE, KEPT TRYING TO TELL ME THEY SHOULD CHARGE ME MORE, LOOK AT IT ON LINE , I CAN COUNT, 4 IS 4, NOT SIX.Desired Settlement: rETURN THE 72 DOLLARS

Business

Response:

PNC Bank has reached out to the customer directly to discuss her concern. The issue has been resolved.

Sincerely,

Officer

Executive Client Relations

Enterprise Escalation Group

Consumer

Response:

I filed a complaint against PNC Bank, they resolved the issue. The system will not let me close it, can you please do that.

Review: I was a victim of stolen check book, I had contacted PNC asbout this 3 months ago, They said I was protected, they put me in check systems, they called 2 weeks ago and said they were resolving the issue and I would be removed from chex systems and refunded the stolen money, I call every day to get a voice mail for the past two weeks and I have mortgage payments and every other bill to pay. every time I call I get a voice mail and no answer back. I am trying to feed my family and make all my bills and I am supposed to be protected from fraudDesired Settlement: I want out of chex systems and my money refunded

Business

Response:

PNC Bank has contacted the client and resolved the issue. We consider this issue closed.

Review: My primary mortgage company has been requested approval through the subordination process for several months. [redacted] has been working with PNC Bank for several months in order to complete my refinance that I have been approved for through the government program - Making Home Affordable. PNC has denied the subordination process on numerous occasion claiming that insufficient information has been provided which I know to be not true. There has never been any level of communication to myself other than letters stating they are missing information (never indicating what information) and redirecting me back to [redacted]. There seems to be no hurry in getting this problem resolved on PNC's end. My refinance has been delayed over 8 months - unacceptable!!!Desired Settlement: Approve the Subordination ASAP! This process has already taken over 8 months to complete. I want PNC to contact [redacted] if need be to have this issue resolved immediately. In addition, for the excessive delay I want the subordination fee to be waived! Why on earth would PNC want to delay this process. The refinance does not at all affect their loan with me - in fact, the refinance will make it more affordable for us to make both payments!!!

Business

Response:

This letter is written in response to your correspondence regarding Ms. [redacted]. PNC Bank spoke directly with Ms. [redacted] on November 12, 2013 to address the concerns expressed in Revdex.com Case # [redacted]. The Revdex.com did not provide a signed authorization form with the Revdex.com Customer Complaint.

Sincerely,

Officer / Customer Relations Manager

<st1:place w:st="on"><st1:PlaceName w:st="on">Executive <st1:PlaceName w:st="on">Resolution <st1:PlaceType w:st="on">Center

Review: I had two checking accounts with PNC and on April 13, 2015 I called the bank's online customer service center to close one of the accounts ending in [redacted]. The account had a balance of .18 cents. I was told by the customer service rep that the account would be closed. On April 22, 2015 a charge went through that account for a water utility bill and overdrawn the account. I called the PNC customer service center and spoke with a guy that told me that he had seen that the account was closed and that he would put a stop payment on the charge to reverse it. A couple of days later my closed account now was in the negative. They did not close the account or put in a stop payment and charged me a 36 dollar insufficient fee. I called them again and now they can't help me. Then 5 days later they start charging me a continuous overdraft fee. They then closed the account and did a charge off without my knowledge. Between talking with the online service and a branch manager, they told me there was nothing they could do.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want all the fees removed and I will pay the water charge minus the balance that was in the account.

Business

Response:

PNC responded directly to [redacted] on June 15, 2015. PNC considers this matter addressed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They did call me and tell me that they would remove the fees, but they have told me this before. I am waiting for a letter stating that the fees have been removed and what I actually owe on the account. As soon as I get this, I will sign off on the complaint.

Regards,

Review: I received a letter from PNC bank they were going to close my checking account. That is fair enough. The problem is that they are going to hold my own money for another month. They are going to refund a check after April 7th. This is really unacceptable. There is a lot of money in the checking account. I need the money to pay my bills.Desired Settlement: I just want PNC to release my account so I could withdraw the money to pay my bills. I do not want to wait another month. If after April 7th, I will miss several payments which will make more problems for me.

Business

Response:

March 17, 2016- PNC Bank, N.A. responded to [redacted] on March 17, 2016 and considers this matter addressed. Thank you, Meghan J[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: The numerous lawsuits, federal mandates, and horror stories from customers unable to feed and clothe their children has not stopped PNC from unethical accounting practices that maximize their fee collections. I was giving PNC one last chance in the first quarter of 2015 to prove to me like their representative said that they have changed their practices. However, I ran into an issue with my paypal account which resulted in a number of fees. But this wasn't even the start - they have gone so far as to execute unauthorized transfers from one account to another without my knowledge that caused over $200 in fees just in this month of May. Each fee is $36, with an additional $7 a day each day that the account is in the red. From the 1st of January this year, I have deposited over $40,000 to them, which under many circumstances would make me a relatively valued client. All they seem to see is an easier chance to move money around from account to account without the client noticing. From the start of 2015 until the middle of may, I have paid $2,445 in fees alone. There are alot of people out there whose children wouldn't be able to eat. This has gotten to the point where I am struggling financially now because of their deceptive practices. I would like for the vast majority of fees to be returned, and then for myself and a PNC advisor to sit down and figure out what we can put in place to eliminate all future fees. If this cannot be done, I will unfortunately have to cut my 6 year tie with PNC and move on. But it is blatantly obvious what they are doing is wrong, but the fee revenue far outweighs the puny court mandated fees. The system is flawed and attention must be brought on this subject. PNC is a catalyst to Poverty. How can you just take almost $2,500 of some ones hard earned money??Desired Settlement: As stated, I would like to see the fees that were directly caused and/or unfairly charged by PNC (ie. Fees caused when a transaction is made in account that had money in it, but has since been moved by PNC without my knowledge to cause an overdraft fee/Fees that continued to stand even when the negative balance was covered the same day). I have lost my job and $2,500 this year, I would need to see close to all of that returned, and have a process in place to prevent further overdrafts. Thanks.

Business

Response:

Tell us why here... PNC responded directly to [redacted] on June 9, 2015. PNC considers this matter addressed.

Review: It is totally ridiculous that I have been charged 36.00 for a charge of 8.15 that should have been declined. The fee is almost 5 times the amount of the charge that is a huge mark up the fee should match the amount. And there is no type of grace period at all and that is not fair to the customer at all.Desired Settlement: I would like them to refund me the 36.00 because that is an exorbitant amount of money.

Business

Response:

PNC Bank has worked directly with the customer to resolve her concern.Sincerely,[redacted]OfficerExecutive Client RelationsEnterprise Escalation Group

Review: I [redacted] try to contact pnc bank for a year on a account that was open fraduanly in my name I send 2 certified letters they receive but no respond a called several calls over a year still no responds I finially contacted the federal trade commission on 10/07/2015 I just want pnc to remove that account of my credit report Equifax, Experian,transunion. I send them all my contact information pnc bank account number that the account was open inDesired Settlement: please remove information from my credit report in 30 days its been stressfull trying to contact pnc bank for a year trying to dispute that account

Business

Response:

To Whom It May Concern:

PNC Bank, N.A. responded to Mr. [redacted] on October 27, 2015, and considers this matter addressed.

Thank you,

Andrea L[redacted]

Review: PNC Bank charged me $396 in fees over the course of 2 days. They purposly rearranged my transactions to get the most fees out of me... they charged me 11 overdraft/nsf fees at $36 each, when I only should have been charged for one. They should have processed the transactions in the order that they acutally happened, but they did not, they rearranged them to get the most fees out of me. I attempted to resolve this with multiple PNC representatives, but they refused to fix their mistakes. Also, I sent them a message on 10/8, prior to all these issues, via their website, stating "Going forward, if I don't have the money in the account to cover the transaction, please reject it, and not charge me a fee. I could understand charging me a fee if you covered the transaction(s) that overdrafted my account, but you guys don't cover the transaction(s) and you charge me the fees... How is that beneficial to the customer in any way?".Desired Settlement: Close both accounts, checking and saving, at no cost to me. Change their process to better serve the customers, instead of themselves.

Business

Response:

As there is no signed authorization to release information, we have responded directly to Mr. [redacted] in writing as of November 7, 2013.

Review: PNC works against their customers in every way possible. There is no rhyme or reason as to how they put transactions through personal checking accounts. If several transactions come through at the same time they will run the transactions through in a way that is most beneficial to PNC and will gain the most overdraft fees. They will send through the large checks first and bounce your account for various small transactions, or deny payment all together on the small transactions. They will also overdraft your account and charge you an overdraft fee for the account overdrafting from this fee from PNC. They do not honor any banking preferences an account holder may choose. Even though they offer these options, they will always refer back to their policies when they do not follow those preferences. Basically tell their customers they can do whatever they want and too bad for the consumer. They do not have any actual awards for their points system as they claim they do when using your debit card. Customer Service does not exist at PNC and you can never reach a manager directly. If you want to speak to a manager, you have to wait 3 days for them to call back. Cash deposits remain in pending status for a week at a time. However, all debit and check transactions post immediately, especially if they see a chance of gaining an overdraft fee. However, If the money is in the account to cover transactions, it could take up to 3 or 4 days for the money to be deducted from the account. PNC claims it's the merchants fault that this happens, but I have paid the same merchant at different times and the same results happen through PNC. It all depends on when there is money in the account and when there isn't as to how the transactions are put through the account. They do not allow the public to share their experiences with PNC on Social media or they will block the person. Thousands of customers at PNC are having issues on a daily basis with this bank and the way they operate. Lastly, if you ask for any reimbursements on fees they place on your account, the customer is responsible for determining who that request should be sent to. Although they offer a tab for reimbursement on transactions, once under this option, the customer will see there is no valid email address to send such a request.Desired Settlement: I would like a refund on the portion of overdraft fees that were not legit overdrafts and were only overdrafts because of the way PNC decided to send transactions through. I would like the fees back that were charged to my account when PNC did not follow my banking preferences and caused more overdrafts.

Business

Response:

March 2, 2016 “PNC Bank, N.A. responded to [redacted] on March 2, 2016, and considers this matter addressed” CJ

Review: I contacted PNC bank on a recorded line regarding stopping a auto withdraw payment. Was told by [redacted] in the retail escalation department that the withdraw would be stopped and that the funds would be reversed and the fees would be waived,we were very clear that we did not want that payment to be paid,and she stated that it would not, and to call her back on 10/03/2013 to make sure everything was OK. Called [redacted] at 9:15am left message, 2nd call attempt 4:45pm voice mail was full contact another representative named [redacted]. [redacted] contacted [redacted] and stated that [redacted] was working on this and everything should be corrected by 10/04/2013. About 5 minutes later [redacted] called back to notify us that they could not reverse the transaction due to the way the transactions came out and that it was an atm withdraw that caused the account to get over drawn. [redacted] was extremely rude and disrespectful, I told her to pull the call recording to hear what [redacted] stated to us in the initial call and she continued to be rude, at that time we ended the call and I notified my branch manager [redacted] with the [redacted] branch in [redacted] who we will work with on this matter.Desired Settlement: I think the bank should refund the amount they paid to the merchant , and the fees be waived. I was very clear in my conversation with the bank on 10/02/2013 that I did not want that merchant to be paid, and the bank assured me that it would not be paid. When in fact they did pay it.

Business

Response:

10/23/13, issue resolved, communicated to customer, thanks.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On 3/28/2015 I requested a cash withdrawal from the Bank teller for $1000.00. I was with my 3 year old and was busy as she was trying to run to the candy counter to get candy while I was dealing with counting the cash. However, when I went back to my home and checked the cash I withdrew, I noticed I was short changed $50.00. I called PNC customer service about this on 3/30/2015 around 3:30 PM and was notified that they will check the balances on the register. The bank branch manager called me on 3/30 around 5:00 PM and left a message to call them back. I called back and did not get an answer. I called on 3/31 and talked to one [redacted] who mentioned that they did a balance check and did not find any discrepancies. So basically, what they are saying is that their teller is honest even if he([redacted]) did a slight of hand. I would like to know what checks they have beside the balance check (which I was told that it is not done daily at the branch) to ensure unscrupulous teller's do not take advantage of customers. Especially, customers like me who are with kids, older citizens, and the sick. The bank manager's explanation does not satisfy my concern and I am wondering what happened to my hard earned $50.00. I suppose [redacted] probably had a good dinner.Desired Settlement: I would like a replacement for my $50, an explanation that a slight of hand could not have happened under the circumstance, or would like to see the tape transaction on the day the withdrawal was made for my satisfaction.

Business

Response:

PNC has responded to the customer with the results of our investigation. We consider the matter addressed.

Review: I have to do this everytime PNC takes it upon themselves to give out more money than is in the account. Accept for today. Well they charged me another 36 dollars to cash a check and the money was in the bank already. I dont know, and Im sick of this. 11/26 they charged me for a check that was for 502. On 11/10 someone cashed a check that I was not aware of and ended up getting charged another 36 dollars, and than a day later the same thing happened again and I got another 36 dollar charge. What doesnt this bank get. You are not helping me by charging me money. If there is no money in the account than dont give it out!Desired Settlement: I want my 72 dollars back for this. Its just BS and I want PNC to cashing checks when there is no money in the account and I want pnc to stop letting the debit card work if there is no money in the account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

No this is not right. They call me in the middle of the day to discuss things over the phone when Im working. I started this complaint months ago and am now hearing back about it. I have no idea what is going on. All I know is that PNC took 40 bucks out of my account and brought me in the negatives, and than they started charging me 7 dollars a day until I put the money in. Now, I had no idea they did this, now Im paying 7 dollars a day extra on top of the 40 dollars they took out for whatever the original reason was.

Regards,

Business

Response:

Tell us why here...In Mr. [redacted]’s first correspondence he requests a refund for a charge of $36.00 and in his second correspondence he states that he is paying an extra $7.00. PNC’s Non Sufficient Fund (“NSF”) fee is $36.00 and the Continuous Overdraft fee is $7.00. We have contacted Mr. [redacted] to discuss ways to minimize future occurrences and consider this issue resolved. Thank you,[redacted]Executive Client Relations

Consumer

Response:

No one contacted me. And this bank is annoying.

Review: On May 13th I contacted PNC Bank regarding my loan pay-off. At that time I requested that the lien release be faxed to the Wisconsin DMV (fax #: ###-###-####), as well as requested that a copy of the lien release be mailed to the new vehicle owner ([redacted] I was told that such requests needed to be faxed to PNC Bank. I completed this task on May 13th, 2014. At that time I was also told by a customer service rep that my lien would be released on May 30th, 2014.I contacted PNC Bank on May 30th to ensure that my request was completed. At that time I was told by a customer service rep that my lien release would be done on June 2nd, 2014. When I enquired as to the reason behind the date change I was told that the bank cleared the check on May 15th but did not post it until May 16th. I followed-up on my request for the lien release to be 1.) Faxed to the Wisconsin DMV, and 2.) mailed to the new vehicle owner. At that point I was told PNC Bank had the information and would be completing my request on June 2nd.I contacted PNC Bank on June 2nd (8:05am CST) to confirm the lien release, as well as the fax/mail requests. I was told by a customer service rep that the bank had just opened and my requests would be completed at some point during the business day. I was told to call back later in the day in order to check on the status of the lien release. At that point I (again) confirmed with the customer service rep that they had my requests regarding the fax in of the lien release to the Wisconsin DMV, as well as the mail a copy of the release to the new vehicle owner.I called PNC Bank mid-day on June 2nd, 2014 to check on the status of my lien release. At that point I was told that the lien release was mailed to my home on May 30th, 2104. When I inquired about the copy being A.) faxed to the Wisconsin DMV, and B.) mailed to the new vehicle owner I was told that the request was denied because "it was filed before the pay-off clearDesired Settlement: I wish to have this matter resolved immediately through the following processes:1.) the lien release is faxed to the Wisconsin DMV @ ###-###-####2.) Mail the lien release to the new vehicle owner[redacted] A letter of apology sent to the new vehicle owner:[redacted]

Business

Response:

PNC is responding directly to the client. No release was provided.

Review: Dear Sir/Madam,I received an email offer from PNC bank on 06/11/2013, which says if I open a new virtual wallet account by July 27, and set up direct deposit and make one online bill payment, I will receive $150 bonus within 60 days of account opening. I opened the virtual wallet account immediately, and set up direct deposit and made a bill payment which was done on June 17 2013. Actually I made two payments, one was returned, and the other one was made immediately following up the first one. I have 4 proofs to show my online bill payment of $56.91, which all can be provided by request. However, I did not receive the $150 award after 60 days of account opening, so I contacted PNC customer service, but I was told that I met the direct deposit requirement but not the bill payment requirement. So they denied the $150 bonus to me. I feel very bad about PNC because they advertised their products to attract people to open accounts in their bank and then they do not treat their customers fairly in a professional way. I have every documents to prove what I said above are all true. They all can be provided if I can upload them. Thank you very [redacted]Desired Settlement: Credit me the $150 bonus awards as they promised in their email offer, and apologize to me because this wasted me too much time.

Business

Response:

Please allow me to respond to your complaint filed on October 4, 2013 with the Revdex.com of Western Pennsylvania, regarding the promotional reward on your PNC Bank, National Association (“PNC”) Virtual Wallet Performance Spend Account ending [redacted]. I appreciate the opportunity to address your concerns.

The offer that was available during the time your account was opened was a $150.00 single payout promotional reward. To receive this reward, a new PNC Virtual Wallet with Performance Spend must have been opened between April 1, 2013 and July 27, 2013. Within the first 60 days of account opening, requirements also included a qualifying direct deposit of at least $2,000.00, and one (1) online banking bill payment completed via PNC Bank’s Online Banking. An online bill payment posted to your Virtual Wallet Reserve Account on July 17, 2013 in the amount of $56.91, but this payment was returned on July 18, 2013 for insufficient funds. Due to this payment being returned, it does not qualify as the required completed payment via PNC Bank’s Online Banking. The only requirement met that qualified the account to receive the reward was the qualifying direct deposit. Your account was ineligible to receive the cash reward because you did not meet all the requirements.

Enclosed for your records are your monthly Virtual Wallet Spend Account Statements and Virtual Wallet Reserve Account Statements dated June 11, 2013 through September 9, 2013. These statements reflect the activity that posted to your account.

On behalf of PNC, I apologize for any frustration you may have experienced with this matter. If you have any further questions regarding this issue, please feel free to contact me at ###-###-####, my extension is ###-###-#### and I am available Monday through Friday, 8:15am to 5:00pm, Eastern Standard Time.

Consumer

Response:

Review: When making a withdraw from my branch at PNC at the drive through the teller shorted me a sizeable amount of money. I counted the money while still parked at the drive through window and noticed the mistake right away. I promptly notified the teller who immediately denied the mistake on her part. She asked me to come into the building to wait while they count her drawer. It's important to know I never left the drive through when I counted the money in the envelope. The manager came out to my car to search it while they counted the tellers drawer. The manager checked my car and it was clear. The tellers drawer was balanced too. The manager then told me that they need to do a internal investigation. She also informed me in a rather rude way that now her staff would not get lunch today because of the investigation. I told her I'm sorry but it's my money I'm more concerned about. She told me it could take a couple hours. A couple turned into several days. I called the manager several times over the next few days. She stated that they are still investigating and if the teller made a mistake she could loose her job. She also made me feel like a criminal (Unbelievable!) when we returned to do other banking over the next few days. After several days the money was deposited back in my account which made me happy. BUT they never told me what happened and the teller is still employed there. I don't want anyone to loose a job but something should have been done. So I just got a letter stating they are closing my account for no reason!! I've banked here for 20+ years! I called corporate on the 800 number they provide on the letter to get an answer, but they hung up on me when I asked to speak to someone higher up after the phone operator wouldn't give me an answer. I can't get an answer to why and how this whole thing got messed up because the teller made a mistake. I want an explanation!! I have since changed to a local credit union.Desired Settlement: An apology and a letter of explanation would be nice. BUT I will never do business again with PNC.

Business

Response:

We did not receive a signed release. A letter was sent to the client on October 29, 2013 in response to the complaint. Please allow 3 to 5 business days for receipt.

Review: I use PNC bill pay online. This month is the 4th time in the last 2 years where I have scheduled payment(s) and gotten confirmation (it shows in pending payments on my screen) but the payments do not go through and when contacting the customer service and internet banking departments, they refuse to do anything for me. They state that, even though they can see where I logged in to the bill pay system, they do not see the payments being scheduled so they will not guarantee them and reimburse me for late fees and update my credit report. I had my call escalated to two different supervisors who also refused to do anything and told me that they are a business and since they don't see anything wrong, then it must be my problem. At the same time I was on the phone with them, I also informed them that I had re-input my payments and they confirmed they saw them....but my screen not only shows the pending payments but it lists them twice. When I was told that the original issue was not their fault since I couldn't prove it with confirmation numbers I asked: then why is it that their system is now showing my payments being double scheduled? they said they do not see that either so it is not their system. I took a picture of the screen this time to provide if needed that this is not an issue on my part.Desired Settlement: I am requesting that the bank reimburse me for the late fees on the 5 payments that are now late due to the issue and that they update all 3 credit bureaus as this was not my fault and I do not want to effect my credit.I would also like an apology letter from someone higher up for the way their customer service team handled this issue. (by telling me they are a business and will not do anything without proof which he himself said he does not even keep as there is no need when show in pending)

Business

Response:

On Mon, Jan 12, 2015 at 10:59 AM, <> wrote:Patty, Good Morning! In response to the Revdex.com Case filed by [redacted] Case# [redacted], PNC has mailed Ms. [redacted] a letter which addresses her concerns. Could you please update her case to reflect she has received a response. Thanks so much for your assistance !!! [redacted] Assistant Vice President Executive Client Relations