PNC Financial Services Group, Inc.

Review: After the occupant of our house quit paying the mortgage the house came back to us. We tried working with PNC to prevent foreclosure, we faxed multiple times all the documentation they requested and each time they came back with "we need this" or "we need that" or they simply would not return our phone calls. The end result was foreclosure. We borrowed against our 401k and managed to redeem the property. We received a letter from PNC acknowledging we had paid the property off, we have also received a redemption certificate from THEIR lawyer, which was signed, notarized, and recorded at the county courthouse. We also have a copy of the cancelled cashiers check showing PNC deposited the money. I called asking for a copy of the letter they sent us proving the account has been paid in full and was told they show the account two years behind and in active foreclosure. What are they doing with people's money if they aren't applying it to their accounts? How many more wrongful foreclosure lawsuits do they have to go through before red flags come up?Desired Settlement: DesiredSettlementID: Other (requires explanation)

A full audit of their books should be conducted and they should be forced to remove their statements on everyone's credit report they have wrongfully foreclosed on.

Business

Response:

On Tue, Mar 10, 2015 at 6:42 AM, <[redacted]> wrote: The complaint was resolved and the customer was notified of the outcome on 3-9-2015. It was resolved to the customer's satisfaction. Thank you [redacted]Enterprise Escalation Group Quality Analyst

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

When I contacted PNC they stated that the account was 2 years behind and in active foreclosure. When asked if they could provide me with another letter stating the account had been paid in full I was informed that they never sent any such letter as the account was in fact not paid in full. I have since found the letter and attached it. PNC needs to review the attachments and change the status of the account accordingly. They have done more than enough damage. ENOUGH IS ENOUGH!!!Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They claim they sent a letter that resolved the issue, yet, according to their customer service reps, this account shows active foreclosure rather than property redeemed case closed. How much more information do they need before they close the account? I'm sure you have received all the paperwork before but I will submit again.

Regards,

Review: I have a personal checking account at PNC and I have opted out of any overdraft coverage. They continue to charge me overdraft fees on one time debit card transactions. It clearly states on their website you must opt in to this coverage for them to provide this. On 3/17/2015 at 12:43pm I called my local branch at [redacted] and I spoke with [redacted] and I asked to speak with the branch manager, [redacted], [redacted] informed me she was on a phone call and she took my name and number and said Ms. [redacted] would call me back. I never heard from her so at 3:58pm this same date I called back to speak with [redacted], this time I spoke with [redacted] and she indicated [redacted] was in a meeting. Today is 3/26/2015 and I still have never received a phone call from [redacted]. This bank has the worst customer service skills. They give you misguided information. I am done with them taking my money. In addition to this complaint I am also filing a customer complaint with the Office of the [redacted]. I want my money back that they have charged me for the overdraft coverage, when I have been opted out for this coverage.Desired Settlement: I want all the fees back they have charged me for this overdraft coverage that I am opted out of.

Business

Response:

PNC reviewed the issue and refunded the fee as a courtesy. An explanation was provided to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I deposited a check written to me by my employer. I deposited on Friday Nov 27th. I still haven't received any of the money. The funds have been subtracted from my employer's account and the check has cleared. However, PNC refuses to release any of the money. Because of this, I have no phone, no transportation and have not paid my rent that was due last week. When I go into the bank I get ran around and told to keep waiting.Desired Settlement: DesiredSettlementID: Finish the job

I want All Of my earned money posted to my account ASAP. I also want an explanation as to why it is possible for this bank to hold money that does not belong to them.

Business

Response:

PNC responded to [redacted] on December 10, 2015 and she considers the matter addressed. Thank you.Melissa G[redacted]Executive Client Relations

Review: I had charges on my account. I called into customer service to verify these charges. The rep said she wasn't sure of what these charges were. I told her I will call my local branch, they have always been helpful. I called the branch, the rep I spoke to said one moment I will get you to a consultant. I was cold transferred to number that was disconnected. I called back and asked to speak to a manager. I spoke to Jennifer G[redacted], she stated she was the branch manger. I explained I am looking into charges on my account. She stated to come into the branch and we can discuss. I advised her I am out of town and cannot make it in. These charges are concerning and would like to verify if they are legitimate charges. She huffed and said one moment, put me on hold. She came back on the line minutes later and said she is now at a computer. She asked me for my debit card number and did not verify anything else. I found this very concerning as to what if someone picked up my card and called in stating they were me? There should be more verification other than pulling up my account with my debit card number.

She had my account pulled up, saw the charges, she explained what they were. I asked her if they can be credited due to I did not agree of the charges. She then proceeded to say "If you had enough money you wouldn't have to worry about these charges". I was shocked by what she just said to me. I asked her why should she be concerned of how much I have in my account and I hope the phone call is recorded by PNC. She proceeded to say "mam no that is illegal, you should know that" Then she said "don't threaten me". I asked her what? How am I being threatening? She said "do not concern yourself with that". I asked to speak with her manager, she said they were not available and she was filling a formal complaint against me. I asked to speak with someone else. She said "no one is going to credit these back to you and you need to worry about your funds then getting me to credit these". I ended the call. I called customer service right away as I was very concerned how I was being treated and how my account was being verified. The reps I spoke to where very helpful. They explained this is not a practice of PNC to treat customers this way. They were going to get me in touch with the escalation department. I then received a phone call from Jennifer G[redacted], she started to harass me as soon as I said hello. She said "I logged a complaint, and you won't get the credits, there are a slew of comments about you in your account". I explained to please not call me and I am hanging up the phone. she said "don't hang up on me" and started saying something else but I hung up. She called again and I hung up right away when I knew it was her. I called back into PNC customer service to see how I can get her to stop calling me. They stated to log the calls and she was also filing a complaint for to PNC escalation dept.Desired Settlement: I felt I was treated the worst by Jennifer G[redacted] then I have been by anyone. I didn't feel I should have to explain to her why my funds were not to her satisfaction. I also feel that I should know how I was threatening, I never threatened her. She should not make such accusations to a customer. I think the lines in branches should be recorded by PNC for this exact purpose. I feel like her calling me she was harassing me as to there was no business purpose of her call other than she was harassing me. The outcome I would like is to be comfortable going/calling into the PNC branch if I ever need to. I feel as of right now I want to pull my account and go to another company due to the treatment and lack of verification I received and I do not feel comfortable doing business with PNC.

Review: I had requested cancellation of my PNC account in the beginning of the month of December. I received an email (which I have) from a representative, to verify that all debits and credits had cleared and to confirm the address so that they could mail the last statement. I provided them with the information (which I have an email for). They never closed out my account. Later in the month, I had two accounts that were set up to pull out from my pnc, but because I assumed that I provided required information and my account was closed, I paid both companies via another bank account. The companies told me that if my account was closed that the payments would just bounce back and decline. I went in to my account to verify that no payment had come out and I saw that my account was in a negative standing. First of, I have a screen shot showing that PNC had taken out 19.99 for [redacted] when my account had a balance to cover it but they charged me an insufficient fund fee for a payment that was in pending and was not supposed to come out till the 20th. In other words, they were charging my account an insufficient fund fee for a future payment that had not even posted. I wrote to PNC explaining to them that I requested my account to close and that I had provided all required information to close it and they said that even if they had closed it, that if those two payments would have come in from these two companies, it would have simply reopened my account. I told her that that was not explained to me in the closing procedure and had I knowned that, I would have put the money in to cover the charges instead of paying the company direct. Now, both companies are paid twice, my account is at a negative. I tested pnc to see their unethical practice and went to [redacted] with a negative balance and ordered a coffee and PNC allowed the transction to go through with a negative balance then hit me with another fee. They told me that if I want to close my account I have to bring it to positiveDesired Settlement: The monies to cover the charges of the company are in the account. I want all the insufficient fees credited and my account closed as I requested weeks ago before this whole ordeal occurred. There is no reason I should have fees when my account should have been closed before this charges coming in. I no longer want pnc and want my account closed and THEIR fees credit. There is nothing that I owe pnc.

Business

Response:

We spoke to the client and resolved her complaint.Thank you,[redacted]Executive Client Relations

I opened an account with my 16 year old son four weeks ago and still have not received his debit card. I have called daily for the last week and every day I am told it will be here tomorrow. Also, the bank charged him $8 for a replacement card because they stopped his original order and re ordered. The customer service that I have received from Ivy at the [redacted] IN location has been horrible. I will be going tomorrow to close the account. First experience with PNC and it has been horrible!

Review: To Whom It May Concern:The week of February 14th, 2014 my Federal and State Tax Returns were deposited into my account my PNC Bank. At the time I had let my account go into default and it was over drafted by $224.40 and was told by PNC customer service my account was closed. When I contacted the IRS I was told to tell the bank to reject the electronic payments and they would issue a check. When I contacted the PNC customer service again I was told they would deposit my returns and deduct the overdraft charges I had incurred and mail me a check for the remaining amount. During the week of February 24th, 2014 I went to the [redacted] branch because I had yet received my returns, I was told that they would be mailed that week in two separate checks. On March 12th, my mother called the [redacted] branch on [redacted] and spoke to and associate [redacted] and was told she would make some phone calls and find out what was going on. Approximately and hour and half later (five minutes before closing) my mother called [redacted] back and asked if she was able to get any answers and was told other customers had come into the bank and they took precedent over her and she didnt get to it. After requesting the Branch managers name she was told that she would have her assistant [redacted] take care of it first thing in the morning on March 13th. If we knew she was not going to do anything without us in front of her we would have went to the branch. On March 13th, we received a call from [redacted], Branch Manager [redacted] stating she made some phone calls and the checks were mailed last week one on 3/5 in the amount of $228.56 and one on 3/7 in the amount of $56.00. They were being mailed from Pittsburgh. She was in agreement with me that between 3/5 and 3/12 we should have received one if not both of those checks by now. So we are feeling that we are being led on a wild goose chase for money that does not belong to your bank.Desired Settlement: To have my Federal and State Tax Return sent to me.

Business

Response:

There is no signed authorization to release information. PNC has responded directly to the customer as of March 25, 2014.

Review: There was a mistake in payroll and I got a $10 check. They charge that much just to cash a check! Every two weeks they charge everyone at our company $10 to cash paychecks drawn on their bank. The boss told us to have them call him when they try this because he made arrangements to stop this charge. The woman working at this branch refused to wave the fee and refused to call our boss. She also refused to get a manager when I requested one. The customer service at this branch is atrocious. This isn't the first time the tellers at this branch have been rude. The seriously need to have better customer service training.Desired Settlement: I would like them to honor the arrangement my employer made, or do as asked and get the manager or make the call as requested. Better customer service training would be a great start, especially since they keep pressing us to open our own accounts in their bank. With such rude people I won't open an account.

Business

Response:

PNC Bank, N.A. responded to [redacted] on July 2, 2015, and considers this matter addressed

Review: I have been trying to get some funds rolled over from a PNC IRA account into another retirement account for some time now. Still trying to get some answers on that. At one point I contacted the branch at which I had set up the original account, in Louisville, to try and get this done. At which point I was told by the "Investments" person that PNC doesn't like to move money out and he then went on to say--- and I quote: "I have no real skin in the game and am under no obligation to help you!" Apparently that is an organizational attitude because I am still trying to get answers on how to get this done. I have mailed forms to the Pittsburgh office two weeks ago, they have yet to ackowledge recieving them and has yet to return my call as to what needs to get done.Desired Settlement: I want someone in charge to contact me so I can get this time sensitive transaction taken care of immediately!

Business

Response:

PNC Bank contacted Mr. [redacted] and resolved the issue.

Thank you,

[redacted]Executive Client Relations

Review: Hi I made a deposit on 07/01/2014 for total of 290.00 cash and 2 money orders. Today 07/02/2014 I check my account online and it shows my deposit hit first, then it shows [redacted] debit of 40.02, then it shows a [redacted] debit of 259.75. My balance on right clearly shows after [redacted] debit a balance of 9.26. Then it shows a 36.00 overdraft fee of 07/02/2014 of 36.00 after showing a positive balance throughout 07/01/2014 online. After the 36.00 fee balance it then overdraft my account leaving a balance of negative -26.74. Today I deposited 300.00 cash. Which now made it positive balance. When I took a screenshot of my account history no where does it show my account balance until they charged a overdraft fee. When my debits went thru no where does it show a negative charge. It clearly shows my deposit hit the account first. PNC bank made up/created a bogus charge of 36.00 and posted it after my deposit then debits hit. PNC online banking shows exactly that. I called my PNC branch who stated what I see online at on my account isn't really how it came in although it shows it that way. Basically what PNC branch shows online is false although they show it online that way in other words. He explain he couldn't authorize a credit of 36.00 back into my account. I explained this was bogus charge and fraud on PNC bank part. I was taking it a step further with Revdex.com. Banks can not and should not be allowed to make up charges for overdraft fees when it clearly shows on there website that nothing overdraft and deposit posted first. Please help!Desired Settlement: I want 36.00 overdraft fee that PNC Bank charged me refunded back.

Business

Response:

response sent to customer on 7-30-2014 [redacted]

I was banking with PNC bank in the early 2000's to middle 2000's and then walked into the [redacted] branch in ** opened an account and this younger lady sent to me an older lady to get serviced as it appeared she did not want to service me. I tried to get a line of credit of $20000, they didn't even give me a chance with my credit even though my credit cards were paid on time and because of one bad account big wow! Thanks!

Review: PNC bank is charging me incorrect overdraft charges. The bank shows the balance and an available amount. Everything had cleared and was showing me an available balance and I spent only $2 of the available balance and the day before I got an automatic deposit and they are charging me several overdraft fees which they will not credit to me.Desired Settlement: Refund of the overdraft charges

Business

Response:

To Whom It May Concern, PNC Bank received the complaint for Ms. [redacted] on December 16, 2014. We have evaluated the information and spoke to client to address her concerns. We do not have written authorization from Ms. [redacted] to respond to your office. Should you have any further questions, please feel free to contact me at ###-###-####.Sincerely, [redacted]Executive Client RelationsPNC Bank

Review: PNC, my mortgage carrier, send me a notice saying that are trying to avoid foreclosure on my home and that they are attempting to collect a debt when my account is current and up to date.Desired Settlement: An apology letter from them for the mistake

Business

Response:

There is no signed authorization release from the csutomer. PNC Mortgage will respond directly to the customer.

Review: Pnc continually as fees illegally. They hold deposits until an account is overdrawn just so they can charge back overdraft fees when the funds were available the entire time. When calling to request a refund they simply state the account is not eligible for a refund. This amounts to theft and they clearly steal from their customers.Desired Settlement: A refund.

Business

Response:

PNC Bank, N.A. responded to [redacted] on April 11, 2016, and considers this matter addressed. – DMB 4/11/2016

Review: I set up email alerts to notify me when my account is overdrawn but the alerts don't come through until the next day. Because of this, there is no time for me to make a deposit to cover the overdraft. By the time the alert comes through, they've already charged overdraft fees. What's the point of the alert system if it doesn't alert me in time to make a deposit? I just happened to check my account on 10/30/15 and realized that it was overdrawn on that day. I made a cash deposit on 10/30/15 to cover the overdraft plus extra to cover another bill that was going to hit the account but I was still hit with the $36.00 fee which caused another overdraft! Plus they did not record my deposit until 11/2/15. They are saying that I made the deposit after the 10:00 pm Eastern cut off time. My problem is, had I been alerted about the overdraft THE DAY OF THE OVERDRAFT, I would have made the deposit BEFORE the cut off time. I think their alert system is set up to make sure that the consumer does not get the information for which the alert is set up for so that they can generate these bank fees to line their pockets. It's unfair and unlawful!Desired Settlement: I want the $36.00 fee waived. I set up alerts to avoid these types of fees.

Business

Response:

November 9, 2015 “PNC Bank, N.A. responded to [redacted] on November 9, 2015,

and considers this matter addressed”

Review: PNC Bank Charges Excessive NSF Fees And Other Fees. Between November 16, 2013 and December 12, 2013 PNC Bank has charged my checking account for $940.00 in NSF fees and on top of those fees PNC Bank is charging $7.00 a day for the account being overdrawn. The PNC Checking Account agreement says, that the $7 a day fee will be charged up to an amount of $98.00 PNC Bank has exceeded that amount. There is no way a Bank can justify charging a customer $940.00 For Non Sufficient Funds Fees Plus $7.00 A Day On Top Of That. Further, I Have A Loan with PNC Bank, 3 Weeks ago I requested a payment book on the account, I Was assured the payment book was mailed. Now here it is 3 days before my payment is due and PNC bank still has not sent the payment book for the loan payment. I have requested the account information so I can make a payment at the local bank by going through the drive through, PNC Bank has not given me that information either, it seems like PNC Bank is going out of the way to make it very difficult to make the loan payment on time. This bank needs to get their act together and stop charging their customers $940.00 In NSF Fees (In Less That 14 Days No Less) Plus $7 A Day Late Fees. Then Trying To Make Me Late On A Loan Payment By Not Providing The Information Needed In A Timely Manner.Desired Settlement: I would like PNC Bank to review this account, and reverse the $940.00 In NSF Fees And The $7.00 Daily Fees Charged. The Actual Amount I Owe PNC Bank Is $132.00 Further, I Would Like The Payment Book For The Personal Loan That I Requested Over 3 Weeks Ago Be Sent So That The Payments Can Be Made On A Timely Basis So My Credit Will Not Be Effected

Business

Response:

[redacted] is resolving the issue directly with the client

Review: I have been a customer at PNC and for the most part they have been pleasant. This has not been true for their call in center. Here the staff is very rude and ineffective wasting many hours of customers time in forced repeated calls.

About one week ago. I was panic stricken to find that my account was in the negative and I had been charged by PNC 2 $36.00 fees. I had to call the PNC toll free number repeatedly as the reps were rude and non helpful. I was put on lengthy hold and transferred from place to place. They refused to credit back the fees despite my having been with the company for 11 years. Instead PNC tried to sell me products. Finally after multiple calls one fee was credited back. I set up 5 different alert to prevent the problem again. Finally after hours on the phone with the rude PNC reps, I asked for a supervisor. The rude rep instead transferred me to a non working voice mail in the sales department. I called back and the call center was closed. The ill treatment of me by the abusive and ineffective PNC rep negatively affects my health. I am 100% disabled and my only income is SSD. PNC did not take reasonable measure to work with my disability and instead they made the problem worse.

Because of the rude treatment of the PNC call center, I had to rend a car and go to the [redacted] Branch where I was forced to explain everything again. The attendant was cold and calloused despite me being a loyal customers. I asked for a manager and was advised that no manager were in the building. I knew that this was not true and asked again. Finally the manager, Amy [redacted] came out of a meeting with an angry look on her face. She treated me like I was a bother. I was forced to explain the whole situation again. She rudely cut me off and did not even know of the situation. She was very calloused and refused to fix the $36.00 fee despite her knowledge that my only income is SSD and I could not afford groceries because of it. She did not even care that I had been a model customer forDesired Settlement: DesiredSettlementID: Contact by the Business

I would like an apology and accommodations made for the way that I was treated by the PNC call center and the callousness of Branch Manager Amy [redacted] who is definitely does not know how to diffuse a bad situation, she made it worse and cost PNC a 11 year loyal customer and loss of good will. PNC made my health worse by their abusive customer service. I would like to be called rather than emailed. Thank you.

Business

Response:

On Tue, Apr 5, 2016 at 12:40 PM, <[redacted]> wrote:PNC Bank, N.A. responded to [redacted] on 4/5/2016, and considers this matter addressedKimberley C[redacted] Assistant Vice President Executive Client Relations

Review: Bank turned my business card off without warning leaving me stranded and unable to purchase material for my business. tried to call bank but you need a username and password to speak to anyone on the phone. when I did finally get to a local branch the teller was rude, refused to help, would not contact a manager for me and did the very least she could while all the time trying to be rude and belligerent not letting me speak. since I was unable to speak to a manager I filed this report so that someone there knows what she is doing. as a result my business has lost two day work due to not being able to purchase material and my employees are home without work. I may sew for lost wages.Desired Settlement: I would like conformation from someone in charge that they understand what is going on and I would like to be compensated $2700.00 for two days lost wages.

Business

Response:

This letter is written in response to your correspondence regarding Mr. [redacted]. PNC Bank spoke with Mr. [redacted] on March 27, 2014 and addressed the concerns expressed in Revdex.com Case # [redacted]. The Revdex.com did not provide a signed authorization form with the Revdex.com Customer Complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.

PNC Bank did call only to antagonize the situation. They made no attempt what so ever to try and help resolve any of the problems I addressed to them. The manager of the branch has yet to return my phone call. I'm not even sure you can call there reply to this complaint a response. It doesn't touch on any of the problems I have addressed.

Regards,

Review: Mortgage Account Number #[redacted] The Mortgage company in my credit report does not show all payments made, as well it looks like only 40% of my payment goes to principal 10% to interest and 50% to escrow, how is this. This does not make since to me. I also want to see a detail history of my payment showing me the whole 30 year pay out contract so it can make since to me. Right now I feel like escrow is stealing from me, I believe that most of my money should be going to principal.Desired Settlement: I want this fix, and the amount owe on my loan to be correct and current so it can reflect on to my credit report. I need to monitor them throw my credit report.

Business

Response:

There is no signed authorization from the customer to release information. We will be responding to the customer directly in writing.

Review: I went to this location to get a copy of my checking account statement. The lady at the drive thru window told me $5. The bank charged me $30. I have had numerous problems with this location. I just talked to the assistant manager who was ruthless. I am a disabled senior. I now have no money to buy food with. They need to explain things better, Had I known this I wouldn't have had them do it. If they don't refund $25. I will change banks. HELP!Desired Settlement: I want $25. refunded out of the $30. they charged me.

They said $5.

Business

Response:

To Whom It May Concern:PNC Bank, N.A. responded to [redacted] on March 22, 2016, and considers this matter addressed.Sincerely, Andrea C[redacted] Executive Client Relations PNC Bank

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.