PNC Financial Services Group, Inc.

Review: On the 9/26/2013 I opened an online bank account with (PNC BANK). I was approved for the account and opened it with a 100.00 deposit from my debit card. Then 2 days later received a bank card from PNC and tried to activated the card and was denied. Then I called and was told the account is closed and not active. So I said ok fine and asked how do I go about getting my 100.00 deposit back, only to be told there is going to be a 30 days hold on my money. I asked why so long it only took 1 day to take my money from my bankcard and they said it was policy and they could not help me and would say nothing further. I asked to speak to a supervisor and was told the same but in an even ruder tone. I just would like my 100.00 deposit back or just a respectable answer as to why 30 days before they can send me my money back, that only took 1 day to remove from my account. Thanks in AdvanceDesired Settlement: Just a return of my 100.00 deposit before 30 days that seems totally unreasonable.

Business

Response:

October 29, 2013

Dear Ms. [redacted],

PNC Bank responded directly to the customer by U.S. Mail on October 29, 2013.

Sincerely,

Officer

Executive Client Relations

Enterprise Escalation Group

Review: Collection representatives: rude, unprofessional, demeaning, disrespectful, condescending, unwilling to help I spoke with someone in collections on 7/15/13 and again on 7/22/13 and I have never been treated in such a disrespectful, rude and condescending manner in my life. To top it off ~ I could hear the representatives eating during the entire conversation. I am still in shock that someone with such a callous and unprofessional attitude would be working in a position that deals with the public. The reason why I called PNC is as follows: 1. I have paid my mortgage for 10 years faithfully 2. Single mom, 3 kids and a mortgage beyond my ability to pay ~ public school teacher took a HUGE paycut. 3. Sold the house ~ in escrow ~ and cannot make current payment. I HAVE NO MONEY. 4. I called to inform PNC that I would make the July mortgage payment when escrow closes. PNC will get ALL money owed to them when escrow closes. 5. Many people NEVER call and let the loan go into default leaving mortgage companies unable to collect anything. 6. I AM NOT DOING THAT!!! I made a good faith gesture to let PNC know that they will receive all money by the end of August. 7. As I tried to explain this to the collection agent I was rudely told that waiting 30 days to make a payment would reflect badly on the credit report 8. I am very upset and distraught that PNC is not willing to work with me for a grace period of 30 days. I have NEVER missed a payment in 10 years and now all I ask is for 30 days. 9. I am also very shaken up by the phone call I had with the collections agent. The disrespect, the condescending attitude made me feel like I was nothing more than a dollar sign and not worthy of any type of grace period. 10. I sent emails to PNC explaining the problems I was having with the collections representative and their response was an email with a phone number to call and speak to someone. THE REASON FOR MY EMAIL WAS BECAUSE OF A PHONE CALL. WHY WOULD I CALL AGAIN TO BE TREATED SO POORLY? I asked to talk to someone "in charge" in regard to my situation and hopefully come to a positive solution ~ no one has called me or made an effort to contact me other than responding to my emails. This is unacceptable behavior for any business and now I have encountered the situation twice in just a few weeks.Desired Settlement: I would like for PNC to work with me in regard to my situation AND an apology from the collections department regarding the demoralizing treatment.

Business

Response:

Dear Revdex.com:

Today, PNC Bank has responded to [redacted] and we consider this issuer as closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

NO ONE from PNC contacted me or spoke with me in regards to my complaint. The ONLY contact I received from PNC was via email. I requested several times for someone to call me but no one did and if I called PNC I was treated in a degrading and demeaning manner. I do not understand how they can say that they spoke to me and consider the issue {not issuer} resolved. I wanted an apology from the supervisors / personnel that treated me so poorly. But ~ PNC did not even make a good faith effort to apologize ~ instead they consider the issue resolved.

Regards,

Business

Response:

This letter Is confirmation that PNC Mortgage sent a response to the consumer regarding the referenced complaint

Thank you for contacting PNC Mortgage.

Review: PNC Mortgage is the "servicer" of my home loan, earlier in the year there was a reduction in my household income due to an unforeseen medical issue that required my spouse needing surgery. With this said, our income was reduced due to my spouse's LOA from work. I had contacted PNC and explained our situation and making payments on-time would be very difficult if at all. PNC requested that I fill out Hardship paperwork in order to assist our situation. After completing PNC's paperwork and submitting it to them on 5/9/2014 (53 pages), only to be turned down due to not meeting their requirements for a hardship or loan modification. I then requested that PNC look into refinancing my mortgage and I was informed that the private investor will not allow my loan to be refinanced. PNC will not even refinance my mortgage since my loan was sold off to a private investor who is not [redacted] backed. I am not sure how that can happen? I requested of PNC in writing requesting the identity of the private investor to see if they would be willing to work with me. I sent the private investor a letter requesting assistance with no reply even though their website states they will return a response within 48 hours.Desired Settlement: I would like my loan refinanced so that I may stay in my home. As a consumer, I feel like I have done everything I could to resolve my mortgage issue with absolutely no assistance from PNC. I plan on taking legal action and presenting this to the Illinois States Attorneys Office as well as local media. I feel that I am being discriminated against

Business

Response:

10-15-2014 response to customer is attached

Review: On December 7, 2015 a withdrawal of the amount of 230$ was taken from my account. I had accidentally transferred from pnc to [redacted], bringing my pnc to a negative balance. On December 8, I filed a dispute with pnc, in which they responded on December 17 that they completed their investigation, and that my account was already credited on Dec 9, even though I explained to them that it in fact had not. The balance credited back to my pnc account from [redacted] was a transfer I initiated to bring my pnc account out of the negative, and when I called pnc on 1/2/2016, they explained my claim was denied because of this transaction. My experiences on 1/2 were unpleasant as I had gotten on the phone with two associates who seemed not to care about my problem, and instead had an attitude. A third associate even hung up on me when "transferring" me to escalation services. As of now, (1/2/2016) it has been almost over a month with no resolution and my money still missing.Desired Settlement: I wish to be refunded for the 230$ withdrawn from my account

Business

Response:

PNC Bank, N.A. responded to Mr. [redacted] on January 22, 2016, and considers this matter addressed.

Review: In August, I used PNC's "Speedpay" online bill payment to schedule a mortgage payment for 8/11/13. I paid an additional $5 for the convenience of making the payment after the 8/1/13.When I logged on again 8/29 to make my 9/1 payment, PNC claimed I'd never made the August payment and that I now owed $48 in fees. Further, I couldn't schedule the new payment. I emailed them immediately through their online messaging -- calling this company is pointless -- and confirmed with my bank that no payment was taken.The response was that the online payment had a wrong number and couldn't be processed. Yet I received no messages or letters from PNC to notify me. They have my email address, address and phone number. I also received no notification from my bank of a problematic payment. PNC's response came after the first, and charges remained. I was forced to make my September payment late, and it showed my August payment as being over 30 days late. I have had a history of nothing but problems since this bank purchased [redacted]. Letters and calls resolve nothing. If an online search is done, numerous complaints abound for this company's handling of mortgages even over the past few months. I am not alone. PNC's mortgage handling is sloppy at best, fraudulent at worst. There does not seem to be anyone overseeing them or actually helping clients their clients with issues. Employees do not care - it is not their account or credit rating. Different answers from different people. And it is in the bank's interest to say your payment was late so that they may charge late fees.Desired Settlement: I ask the following: That this complaint remain to warn others That I be reimbursed $48. I would NEVER let my mortgage payment go beyond 30 days. We don't need to. That my PNC account reflect no late payment for August, as I made that payment in good faith. That any notification to the credit agencies do not show a fraudulent late payment, either. Thank you.

Business

Response:

10/10/13 [redacted] - Please see attachment.

Review: This is regarding customer support of PNC Bank. I've been in store and over the phone multiple times because of my banking accounts and charges accrued. Every time I am charged I get wavering answers from employee/supervisor or supervisor in person/ supervisor via telephone. Just recently, I've gotten off the phone with [redacted] a supervisor banking consult via the telephone. Prior to him I spoke with a woman I did not get her name. My problems with my account have ranged from credit/debit issues, online issues with emails sending out the wrong information, being overcharged etc. You name it. However, during the phone call the woman mentioned I was charged a $36 fee from overdraft. [redacted] said I do not, will not receive an overdraft fee but when I asked to speak with his supervisor [redacted] he said oh are you referring to the past $36 overdraft fee. Yet he just told me I would not ever get charged a $36 overdraft fee. When I asked him about the difference between credit and debit. His asinine response was to state the obvious debit pin difference. I have customer service experience you are not suppose to interact with a customer with insolence. He offended me by insulting my intelligence and did not want to transfer me to his supervisor. When I persisted he placed me on hold and came back to the phone and said I could leave a message on[redacted] voicemail that it would be recording as soon he hung up so I waited. No away message in regards to being on [redacted] voicemail played. I do believe he placed me on hold and never transferred me. I am outraged and displeased not just with my account issues but the audacity of [redacted]. As a supervisor you are supposed to be able to handle disgruntled consumers more effectively than the average employee. No, you won't please us all but to behave in such a manner where you further alienate a consumer is entirely uncalled for.Desired Settlement: I am closing my account effective immediately. It would be great if the negative $11.01 would disappear. The mannerisms of [redacted] should be corrected in a very prompt time frame.

Business

Response:

PNC Bank has attempted to reach Ms. [redacted] to address her service concerns and any account issues. We have been unsuccessful in doing so. We attempted to reach her on October 9, 2013 at the e-mail address provided in the complaint with no response. We attempted to reach her at the phone number we have on file, but was advised that this was a wrong number. We sent a letter requesting her to contact PNC Bank on October 15, 2013 with no response. We are closing the complaint due to no customer response. If you have additional questions, please contact me at ###-###-####.

Thank you,

Review: PNC Bank charged me a $40 late fee and a $30 NSF fee on a Home Equity line but I was not late. For some reason they stopped sending me statements.My first opening balance was on 12-6-13. My first bill was due on 1-15-14, for $34.54.I transferred $50 to that account on 1-3-14. PNC claims that was a "principle payment." Well it is PNC that determines that, not me. They claim that because I paid "early" it all went to principle. So by paying EARLY THEY CHARGED ME A LATE FEE.It gets worse. Somehow an automatic payment was set up and I have no idea what account it was supposed to come from. Apparently they tried to take the money from a closed account IN THEIR OWN BANK, THEN CHARGED ME A $30 NSF FEE. So I get a notice in the mail, and I transfer another $50... WHICH AGAIN THEY DESIGNATE AS PRINCIPLE! Then I paid another $100, AND THEY DID THE SAME THING... TO THEM I WAS STILL LATE!! THEY EVEN CALLED ME AFTER ANOTHER $200 PAYMENT, FROM THEIR BILL COLLECTOR OFFICE!In 2 months, I paid over $400 towards loan payments when the minimums due were less than $100, and those [redacted] charged me $70 in fees!Again, I CANNOT CONTROL HOW PNC DESIGNATES MY PAYMENTS. This is a SCAM. They designated my payments as principle then charged me fees for being late. I want my fees back. I want any interest associated with those fees reversed. And I want an apology letter from PNC bank SPECIFICALLY STATING THAT THEY SCREWED UP.I have spent many hours emailing and on the phone with them. One of their loan guys said he would reverse the $40 fee, but never did. ANOTHER SCAM. THEY LIED TO ME.When I told them I wasn't getting statements anymore, they said its because I opted for online statements... when I told them it wasn't there... online, no statement for loan account, they realized that home equity statements cannot be posted online.Desired Settlement: I want the $40 late fee and the $30 NSF fee reversed, as well as any interest charges associated with these fees removed. And I want an apology letter stating they screwed up.

Business

Response:

[redacted] 4-29-14 we are in contact with the customer and providing resolution to the complaint.

Consumer

Response:

Review: In Feb 2012 I refinanced my home located at [redacted] with [redacted] with an appraisal by [redacted] for $159,000. Since that time, the housing market in my area has increased based upon the Home Builders Association by 2% in 2012 and 2% in 2013. This would put an approximate value of $165,000 on my house. Fast forward to August 2013. I visit PNC bank to check on a potential loan for a jet ski I purchased in July for a better interest rate. [redacted] stated she could not do the jet ski loan any cheaper. However, she insisted that based on my income and application for a HELOC, I would be able to do this quite easy. I stated the bank would come back with a home value of $92,000 even though it was appraised at $159,000 from the previous year and she again said it would be no problem. Therefore, I took the step to apply for the HELCO. Well guess what, the bank came back with $92,000. Exactly as I expected and told [redacted] from the prior week. She then stated she could accomplish it if an appraisal was done and the value came back at $159,000 or higher. I said ok, lets SPEND $350 of MY own money and do the appraisal so I can pay PNC more money via interest while I have the HELCO open. The appraiser (12 County Appraisal Services) came, saw and asked questions which took me a week to get answer out of [redacted]. When I finally told her I wanted the appraisal as I had paid for it and wanted to get the HELCO started, she told me the amount came back at $146,000. I found this insulting and unacceptable as the house has had a new tile and granite shower with tempered glass doors installed in the 2nd bath and a 3rd bedroom added since the appraisal in Feb 2012. I have found [redacted] very apprehensive to discuss the issue and had to email her constantly to get anyone above her to respond as the bank's entire attitude towards customer service has been extremely unprofessional.Desired Settlement: Settlement II want my $350 refunded and the same appraiser used in Feb 2012 by [redacted] to do an appraisal paid for by PNC. I will then keep my checking savings and HELCO at PNC. Settlement IIOtherwise I want my $350 refunded plus 6% interest for two months I didn't have it.

Business

Response:

Please see attached.

This letter and enclosures have been sent to the customer.

[redacted] 10-16-13

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The contact that called me on Friday October 11, 2013 while I was at work at approximately 3:35pm. I received the message after 5PM as I was in a meeting at work. I did not call back until Monday afternoon at approximately 1:41pm. I received her voicemail, left a message and never heard back from the contact.

Secondly, their detail inflates the details that they hire independent appraisers. The appraisal was done on a Wednesday, received by the bank per [redacted], two days later on a Friday and setup in review by loan processing. [redacted] would not give me a price on the appraisal. I did not receive it until Wednesday of the next week after [redacted] asked for UPDATED paychecks as the processing department wanted them to complete the line.

Third, there is no mention of an appraisal done just over a year ago for $159000 prior to major improvements made on the house. Almost the entire country has had an increase in housing values since 2/2012 when this appraisal was completed for a HOME REFINANCE mortgage loan by [redacted] bank. How does the value drop in an area that is marked by increases across the board and in an area that has the same type and style of house sell in 2011 for $155,000 less than a block away?

Fourth, [redacted] consistently stated it would be 'fine' since the house appraised a year ago for the given amount of $159,000. Why would it drop $15000? Because the loan processing department decided that they didn't want my business even after the second round of paycheck stubs were sent the Tuesday after the appraisal. They forged the appraisal to deny me the loan because they didn't want my business.

Keep in mind that I have previously had a line of credit with the same institution in the past on the same house for $25,000.

Their response and my complaint stand, just like congress. I want a refund of the $350.

Review: When I had initially begun work with PNC for my loan I had no complaints at all. My banker, DuBois J[redacted], was great at keeping me informed, staying on task, and he was an exquisite professional.

Then, in the blink of an eye, he did a complete turn around.He cut off complete communication with me for an entire week. Only through contacting his supervisor was I able to get him to respond. I was told if I had any more issues, contact his supervisor Geovanni C[redacted], whom now has revealed himself to be just as unprofessional. Jackie F[redacted], the servicer, same problem. No one will answer my calls, emails, or text messages about any questions or concerns that I have. We are now past the closing date, the conditions of the sale have changed, resulting in the price increasing, and we are so far behind because one man refused to do his job, like he should, and then was backed up by a team of equally unprofessional individuals. PNC has no concern for timely matters. They are on their time, and no matter what the customer needs, even if it is just a question or confirmation that they received something they asked you for....they do not care to communicate with the client what more/less new/old needs to be done. They, as a team of professionals, have failed me as a loan servicer, as a professional establishment, and as people so inadequate that they are unable to provide quality care for customers.Desired Settlement: I want to speak to someone at the head of the mortgage department who can bring one final resolution to the issue. I need someone whom I can communicate with on the status of this loan, as I have been unable to have any amount of proper communication from any of the above mentioned parties. Even my attorney is in disbelief at the lack of quality customer care that PNC has shown me. There are things that I am responsible for paying to PNC for their services, when in the end I have not been properly serviced!!!!!!! There are MANY things that need to be addressed. I have lost my patience, and will not tolerate speaking to any further inadequate representatives of this company.

Business

Response:

PNC Bank, N.A. responded to [redacted] on September 1, 2015 and considers this matter addressed.

Review: I went to my local branch this past Friday, 12/27 at about 1:30pm to deposit a large amount ($4400) of cash. I didn't know my account number, so I provided my debit card and my driver's license to the rep. He looked up my account, deposited the cash and gave me a receipt. When I went to pay bills this morning, I realized that the cash hadn't posted. I had specifically used cash because I had a large payment due and I needed it to post immediately. Upon further research, I discovered that the deposit was made to an account ending in [redacted]. My account ends in [redacted]. I went to the branch as soon as it opened this morning and explained my problem. They were very nice and told me they had to make a call, but that they would have the issue resolved within 20 minutes. I left my cell phone number for them to call me when it was completed. 90 minutes later, I called the branch. As t turns out, there was apparently a computer issue on Friday and quite a few transactions were done incorrectly. The rep ([redacted]) assured me that they would have the issue resolved within the next hour and that the cash would post today so that I could use it. I called again about two hours later and was told that the manager was working on it and it would be resolved within the hour and the cash would post today.An hour before closing (2pm), I received a call asking for the timestamp on my receipt so that they could process the correction. They promised me a call back in the next 5 minutes to verify that the money had posted. 45 minutes later, when I hadn't received a call, I called the branch again. This time [redacted] told me the manager was handing it and would call me back before closing. At 2pm, when I still hadn't received a call, I called back. [redacted] told me the manager couldn't speak to me and he had no idea what the status was.Finally, at 2:20pm, I received a call from the manager. ([redacted]?) He said that there was no way the money would post today and that the team that needed to do the correction didn't even work Sat.Desired Settlement: I want my $4400 deposited immediately into my account and some training put in place to ensure that this issue doesn't happen to someone else.

Business

Response:

1-18-2014 [redacted]. The customer's issue was resolved. She indicated that she did not need further assistance and to close her complaint.

Review: This Bank Calls Me 5 Days After A Loan Payment Is Due Harassing Me About Payments Being Made. They Call Daily And At Odd Times Of The Day And Night. Customer Service People Are Very Rude. Payments Are Always Made On This Account, I Can Do Without Collection Harassment Calls.Desired Settlement: Stop Collection Harassment Calls. PNC Is Not Authorized To Call And Harass Customers Over A Late Payment That Is Less Than 30 Days Behind. I Am Also Turning This Over To [redacted] Attorney's In Orlando Florida For Collection Harassment.

Business

Response:

There is no signed authorization to release information. PNC has responded directly to customer in writing as of 050214 [redacted]

Review: My bank is trying to charge me 4 Non-Sufficient Fund fees of $36 for one overdraft of less than $1Desired Settlement: Refund at least 3 of the NSF fees

Business

Response:

8-25-15 - JLH - PNC resolved issue directly with client

Review: This checking account is too complicated to understand. The fees are too high and they so far have not closed this account even tho I asked them to. I can not afford all of the fees and will not pay them. I should not need to take a college course to understand the various gotcha fees. I sent a secured message to have this account closed and my message is ignored. I do not have to capacity to understand the myriad of fees- and I refuse to pay them. You will close this account with no fees to me- we are finished. You will not damage my credit in any way.Desired Settlement: Close the checking account and assess no fees. Right now you billed me $46 on fees.

Business

Response:

PNC Bank, N.A. responded to [redacted] on August 21, 2015, and consider this matter addressed.

Review: I have tried on 4 occasions to close my account. Each time occurring multiple charges and once I bring the balance to zero the teller and individuals on the phone state that I have to come in physically the next day to close the account. I live over an hour away from PNC Bank and I keep getting the run around. I cannot take off 2 days from work to close the account the way that they want. The customer service is very poor and I would like contacted and reimbursement for all the troubles.Desired Settlement: I would like to be refunded for the daily charges on the account and overdraft fees and for the account to be closed. The customer service is very poor and I am tired of being on the phone with people who cannot do anything. I will pay whatever balance is left other than the overdraft and daily charges. I am not traveling over an hour again to bring the account back to zero just to have to go in the next day to finally close the account.

Business

Response:

To Whom It May Concern:

PNC Bank, National Association does not have written authorization from Ms. [redacted] to respond to your office. We have resolved this issue directly with our client.

Officer

Executive Client Relations

PNC Bank

Review: My wife and I signed up for PNC bank primarily for the advertised $150 deposit the bank would give you if you meet certain criteria. We signed up with a nice lady named [redacted] who told us the specifics, and within about 60 days we would get our money if we met their requirements. We did, deposits and bill pays they wanted us to utilize were met, but the money never was deposited. We then were referred to the branch manager after we called their local office and the toll free customer service number. After this, the bank manager advised me we me the criteria, but had to confirm the date we signed up this was available. I of course asked why would it be advertised if it wasn't? She proceeded to tell me she ([redacted]) would call her district manager and get back to me. I heard back from her once to let me know it looked good, we would get the money, just one more detail to work out. I never heard back, so I called again. [redacted] spoke with me and asked if I had brought in a coupon when I signed up, I did not, you signed me up, and never told us we needed anything. [redacted] said [redacted] would call me back.... she did not. I waited about another week, while my wife and I debated leaving their bank, which will probably will still do if this does not get resolved. [redacted] finally told me I had to bring in a voucher to get this money. It was not clear on the internet where we first noticed this and I was never told the day we signed up I needed anything.Desired Settlement: I want the money the bank advertised giving without properly telling me how to go about receiving it. If I had known I needed to print something I would have. For time and trouble etc. and lack of service, a double payment would be nice if they want to keep us as customers.

Business

Response:

Dear Revdex.com:

I have spoke with Mr [redacted] and resolved his issue, we consider this issue as closed.

[redacted] PNC Executive Client Relations.

Review: I have filled out Revdex.com's and numerous internal complaints- this has been going on for about 4-5 years at this point. I call ever 2-3 months, and either am told there is no record of this complaint and I need to start again, or that it is still being processed. Today I was told that I need to contact the branch manager (which I had done a few years ago- twice). Ultimately, there was issues with my one account, and PNC pulled funds from another account to settle it plus numerous fees, causing unforeseen other issues with my bill payment and not knowing correct account balances for purchases, causing more fees. This was stemming from account [redacted]. The amount I am still owed is 943.410 but the rep I spoke to today said it was actually 976.70. I would like this to be returned to me by check, and to keep my PNC accounts closed, as I am no longer interested in renewing a relationship with this bank.Desired Settlement: This was stemming from account [redacted]. The amount I am still owed is 943.410 but the rep I spoke to today said it was actually 976.70. I would like this to be returned to me by check, and to keep my PNC accounts closed, as I am no longer interested in renewing a relationship with this bank.

Business

Response:

September 13, 2013

I was not able to contact the client at the email provided, nor reach him at the phone number we had on file. A response was sent to the customer, along with copies of his statements for review. I provided my contact information should the customer want to contact me to discuss.

Thank You,

Review: This is the second time PNC Bank has not paid my mortgage when the funding has been in my account. I pay on my mortgages website and they take it out of my account. PNC listed my account as a stop payment for my mortgage. I was told by two different representatives this stop payment had expired last year. Yet this year both of my payments had got returned and I now have to fees for returned payments on my mortgage side.Desired Settlement: I want PNC to somehow get in touch with my mortgage company or send me a letter stating this is not due to insufficient funds. This is due to PNC bank error both times! I also want the fees refunded to me because again I was told by two representatives there is no stop payment on my account. So why is PNC Bank not paying my mortgage. The fund are there! Now I am late on my credit report.

Business

Response:

To Whom It May Concern, PNC Bank received the complaint for Mrs. [redacted] on March 5, 2015. We have evaluated the information and spoke to client to address her concerns. We do not have written authorization from Mrs. [redacted] to respond to your office. Should you have any further questions, please feel free to contact me at ###-###-####.Sincerely, [redacted]Executive Client RelationsPNC Bank

Review: I made a deposit in my bank account on Monday, Feb 16, which showed a balance of over $400.00. The bank did not credit my deposit until midnight, Feb 18. I had 2 pending withdrawals which came to the bank on Tues, Feb 17. The bank says I deserve 2 overdrafts of $36.00 each because my deposit didn't clear until midnight Feb 18 due to the holiday. If the deposit couldn't clear, why could the withdrawals?This bank keeps changing its rules to suit their desires. First the manager told me I made my deposit after midnight on the 18th, when I told him I had my deposit slip showing I'd made the deposit at 4:16 pm, he said I shouldn't have received the overdrafts. When I took him the deposit slip, it took another week of my calling him daily to get an answer which he finally called me back 10 minutes before the bank closed and told me that the deposit wasn't credited until wed the 18. Even tho I told him I'd made a deposit on Monday and then called at 7am on Tues and the automated service stated my account was overdrawn, so I took another $110 in cash and deposited it at 8:30am before the bank opened, now the manager says I didn't make that deposit intoWednesday as well.There is no customer service at this bank nor caring for their customers.I've been a member of this bank for 10+ years and feel like I'm being treated like an irresponsible child.I want my $72.00 back in my account or I will take !y business else where.Desired Settlement: A return of my $72.00 in my account.

Business

Response:

PNC Bank, National Association (“PNC”) received the complaint for Ms. [redacted] on March 04, 2015. We have evaluated the information and have spoken with the customer to address her concerns. We do not have written authorization from Ms. [redacted] to respond to your office. Should you have any questions, please feel free to contact me directly at ###-###-####. Thank You,[redacted], MSWExecutive Client Relations OfficerEnterprise Escalation GroupPNC Bank

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This matter will not be acceptable to me until they replace the entire $72.00 taken from my account back into my account. I, in good faith deposited money into my bank account twice, 2/16 of $260.00 and 2/17 of $120.00 totaling, $370.00 and they said my funds couldn't be released until Wed 2/18, which caused the two overdrafts. The money should have been released no later than 2/17. Even the teller at the bank told me there should NOT have been an overdraft!

This issue needs to be resolved without my credit rating being affected and with my $72.00 being replaced.

Regards,

Review: When my flood insurance was renewed in August, I provided copies, and my insurance agent provided copies to PNC mortgage. Additionally, I uploaded the file to [redacted] as was requested by PNC mortgage. I then received a notice stating PNC mortgage did not have a copy of my flood insurance. Whenever I received a notice, I called and resent copies of proof of insurance. Within two weeks, I received a notice thanking me for providing proof of insurance. Unfortunately, two weeks after the notice of receipt of insurance, I received another threatening notice that PNC mortgage still did not receive any copies of insurance and would be purchasing insurance on my behalf.This cycle has repeatedly happened since the month of August and it is now mid December.Desired Settlement: Stop sending me notices that I do not have a current flood insurance policy when I do, and it has been confirmed monthly since August, and stop trying to take out a policy for me in addition to the policy I already have.I will have flood insurance on my house from now till the day I sell my house, and the policy will always be thru [redacted] at ###-###-####, please feel free to contact him any time for information on my flood policy.

Business

Response:

1-14-2014 [redacted] - PNC Mortgage is responding directly to the customer to resolve the issue.

Review: When looking at why people use banks and other companies to hold there money because the feel safe really means nothing because it is clear that any mistake that happens with that company it is always on the person that is involved with the account at the company, and not the company it self. When transactions are done without the account holders notification the bank always blame the account holder. This is one of the things I am now going through with PNC and I won't anymore. A transaction to my account of 700.00 was transfered from my PNC account to my outside account without my knowledge on 02/24/2015 I spoke to many people with PNC when I notic the transaction was made, and all they would tell me was when nad how the transaction was made, not listing to the fk that I did not make it nor give permission for it to be made. What they did do was give me a number to a third party pay company that told me that the error was made within PNC, and to call them back so I did. One of the REPS. told me she would try to put a stop on it, and reverse the overdraft fees and to make sure that I pay attention to how I do my banking on line that was a slap in the face. Why would I transfer money out of on account to another and know I did not have the funds to cover it, that just does not make any since to me I have been with this company for many years now, and I know how to use a computer along with the banks websites.Desired Settlement: Refund the money that was in my account and take away all the overdraft fees.

Business

Response:

February 27, 2015Good afternoon, , we do not have written authorization from Ms. [redacted] to respond to your office with specific details however, I have spoken to and resolved the concern, and ask that you close your case. Should you have any questions, please feel free to contact me directly at ###-###-####. Thanks,[redacted]