PNC Financial Services Group, Inc.

Review: I had accounts with them for many many years. I also had a lock box and a line of credit.Recently we closed our checking account and assumed the line of credit would be close as well. My husband who is on these accounts with me went to close all accounts plus our lock box.When he closed these accounts he presented one key he had for the lock box. They asked him for the second key which he did not have at the time.He left the first key and would go home to look for the second and would bring it back in the next day or so.They closed the accounts and gave a cashier check for the balance and he left the first key on the customer service's desk. Approximately two days later he brought the second key which was in our lock box at home.He was told by another customer service representative that he never gave the first key.The first customer service representative that he gave the key to was on vacation when he returned.The girl who took him to the lock box said he did not leave the first key. She was not present when he left the key on the second representative desk.The girl who opened the lock box called the girl who was on vacation and asked her about the key.She told her that the key was not left there which is not true. They lost the first key and did not take the second one because they said the first one has not been returned. Then they proceeded to charge my line of credit $150, which should have been closed in the first place.I have no idea what they did with the first key neither do they . I ask the Revdex.com to intervene on our behalf. We have tried to work with these people and it is impossible.They have a problem admitting they are wrong.Thank you in advance, I look forward hearing from you.[redacted]Desired Settlement: I do not want to be charged for the lost keys. They lost the key, I still have the one key that was in my lock box at home.The line of credit was created to protect our checking account in the event of an overdraft.There is no checking account with them. We want our line of credit closed and fees charged for the key , because they lost the key that was left on the customer representative desk.

Business

Response:

This issue has been resolved directly with the client.

Thanks

Executive Client Relations Specialist

P9-PSFD-03-4

500 Smithfield St. 3rd Fl.

Pgh PA 15222

Ph# ###-###-####

Fax# ###-###-####

Review: I have tried to resolve my complaint directly with the bank. However, the bank has not responded neither favorably or reasonably. I have expressed that consumers of PNC credit card are being exploited, and continue to be exploited with unnecessary and unjust late fees due to a cutoff time, and not for the payment actually being late. PNC credit card has chosen to turn a deaf ear on its consumers, and instead exploit them with late fees that are not really late. I have been unjustly charged with approximately 4 separate late credit fees although I have paid my bill on the due date. PNC does not take into account computer or system glitches, family emergencies, or situations of beyond the consumers control that would prevent the consumer from making a payment at a specified time of the day on said due date. I am requesting that the four separate fees that were charged to my credit card account be refunded back to me. I am also requesting that the regulatory agency review PNC's policies and procedures to ensure fairness to all consumers now, and in the future. There indeed needs to be a policy change because these actions by PNC are not fair and is a direct action of exploitation of the consumer.Desired Settlement: My desired settlement is refund of my credit card fees totaling approximately 132.00

Business

Response:

To Whom It May Concern,

PNC Bank received the complaint for Ms. [redacted] on April 4, 2014. We have evaluated the information and will mail a response to client. We do not have written authorization from Ms. [redacted] to respond to your office. Should you have any further questions, please feel free to contact me at ###-###-####.

Sincerely,

Executive Client Relations

Review: I went to the branch 6/27/2013 at about 510pm. I have been a customer for a long time. I wanted to withdraw $300 from my account= this amounts to less than 1% of my assets. I dont carry my account numbers with me so I have always given my drivers license for proof of who I am. I've never had an issue & being in a hurry before going to pick up my son I was sre it would be no different. The teller by the name of [redacted] inidicated that she had to get an approval to give me $300 because she had no signature in file. I indicated I could verify my address, social security # & that I had an alternate government issued ID for proof of who I am she said it did not matter and needed approval & that I hve never dealt with this. This took her a few minutes came back and said she needed me to sign 2 papers to have my signature in file and for security purposes. I took the papers already bothered by the fact that I couldnt get a measly $300 from my account even though I have so much more. I looked at the papers and they were BOTH BLANK? I told her I was not going to sign a BLANK paperl. How is this process any "security" for a customer when it's blank? she spoke to the same person that had to give the ok & said I could go sit with her to have them filled out. I told her I did not have time for that that I just needed the money & I had to leave already to pick up my son. They did not care and I took my license and left. I received no apology no other suggestions. Where is the security they tried advocating if they expect cutomers to sign blank papers? How is my identity questionable if I have 2 forms of ID one being from being a government employee and they didnt care to see my 2nd ID, not just that I know my social security number? The manager/perosn to give "Ok's" in charge definitely had no people skills and had an "I don't care" attitude. All that money in my accounts and I left without a penny?!Desired Settlement: DesiredSettlementID: Other (requires explanation) Someone with people skills needs to be in charge at this branch. This lady who had to give the "ok" to give me $300 never even introduced herself. She had an I dont care attitude. I feel knowing my social security # & having a government issued ID was good to give me $300 from my account given it's FAR LESS than 1% of my assets.I would like an apology letter from this branch and someone from higher authority signing it also so I know no one else

Business

Response:

We have resolved the customer's issue. Please close this complaint.

Assistant Vice President

Executive Client Relations

Review: On October 6th, 2 fraudulent charges in the amounts totalling $1,008.20 were made to my card. I contacted PNC Bank as soon as I discovered the charges and have since cancelled the card.PNC Bank has not credited the amount of the fraudulent charges back to my bank account. Further, the alerts I have set up to notify me are NOT working. I have contacted PNC Bank several times about this and have not received any service in getting the alerts corrected.Desired Settlement: I want PNC Bank to credit my account immediately in the amount of $1,008.20 for the fraudulent charges and if the alerts were working I would have noticed the charges immediately.PNC Bank needs to fix the email alert system so that it tells me when my bank debit card is charged via email.

Business

Response:

PNC has responded directly to the customer. No release was provided.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I had been in the process of trying to refinace my house since February 2013 and had been speaking with a [redacted], who had got all my information to get the process started. I received an email stating that they need my last 3 bank statements in which I submitted online as asked within days of receiving. To make a long story short I had been calling and leaving messages to find out the status of my refinance since May 2013 and all I was getting from Mr. [redacted] is I will call you back and still no phone call. Finally I was able to speak him in June and he stated that I would have to pay off my second loan due to it could not be subordinated. I then ask for inforamtion on who I would contact concerning this matter, Mr. [redacted] stated on a recorded line that he did not have any information on who the second mortgage was with or who stated that the second mortgage could not be subordinated. He stated to me I would have to pay $7000 in order for them to move forward with the process since my file was closed. I had not received any information in the mail stating this information but I did receive a letter telling me that I had insufficient funds for closing which was untrue. I then called customer service and she stated that my bank statements were old and could not be used, as I explained to her of course they would be old now that it is June but PNC requested them in February and that I did't appreciate getting the letter in the mail stating loan denial due to insufficient funds for closing. Also since Mr. [redacted] basically lied and had no information on who I would need to contact I researched my deed and found the information and contacted [redacted] and they stated to me that my loan had been approved by May the only thing he needed was the correct pay off. I had called Mr.[redacted], his boss [redacted] at the title company, all of which have not returned my phone call and they have copies of the emails from [redacted]. I feel PNC has been very unprofessional in clearing up this matter.Desired Settlement: I would like for this matter to be resolved by PNC honoring my refinance and submitting whatever correct information that is needed to [redacted] to get this process complete in a hasty manner because as I stated I had been working on this process since February. I would like to get return phone calls from all parties involved with an apology for the run around with this company.

Business

Response:

This is in response to your inquiry dated July 23, 2013 regarding the above referenced borrower. PNC Mortgage has researched the concerns expressed in the Revdex.com correspondence referenced above.

Please accept this letter as confirmation that PNC Mortgage sent a response to the consumer regarding this issue. As we do not have written authorization from the borrower to release information to you, we have sent our response directly to the borrower.

Thank you for contacting PNC Mortgage.

Sincerely,

Mortgage Escalations Group

Review: I had a bill payment set up for Dec 31. The bill was paid then reversed two days later. I called to have the payment resubmitted and I was told that couldn't be done. So on Friday Jan. 3rd I re paid the two payments I asked them to resubmit. Monday the 6th I check my bank account and BOTH payments had been paid out. The ones I was told couldn't, and the ones I had to resubmit. I called and talked to [redacted] who had them reversed. She informed me that bill pay would be taken off my account for having something come back through and I would have to have it added back to my account. I called today Wed Jan 8th to have that done. I explained the entire situation to someone else because [redacted] wasn't available and answered EVERY security question but was rudely spoken too, being told I wasn't who I said I was and she could hear someone feeding my information and she wouldn't be doing anything further and I would have to visit a branch. I would love for someone to call me back about this issue. You need to have questions set up beyond verifying my account balance, and card number. Not once was I ever asked my drivers license number, home address , or any questions used to log onto online and view the account.Desired Settlement: I would like my bill pay restored and to speak to someone about the professionalism of the two people I spoke with that day.

Business

Response:

This is written response to your correspondence regarding[redacted]. We have responded directly to his concerns via telephone conversation on January 14, 2014

Review: I have had EFT payments for my equity loan for 5+ years. When PNC changed their payment system, my payments stopped. I was not informed, called, emailed, written too, nothing. I find out my payments stopped by seeing a 30 day late on my credit. I called right away and fixed the payment problem. When I disputed the 30 day late in writing with PNC, they wrote me back a letter saying the information they provided to credit reporting agencies was "accurate and complete".Desired Settlement: I would like the 30 day late expunged.

Business

Response:

Please allow me to respond to your complaint filed on April 17, 2014 with the Revdex.com of

Western Pennsylvania (“Revdex.com”) regarding your PNC Bank, National Association (“PNC”) Equity Reserve

Line of Credit ending in [redacted] (“Account”). I appreciate the opportunity to address your concerns.

. The bank’s records indicate that a recurring online monthly payment in the amount of $200 was set up

for this account on October 5, 2012. The payments were scheduled to be applied to your account

beginning on October 10, 2012 through October 13, 2013. .After the final recurring payment was made on

October 10, 2013, payments were received via telephone on November 26, 2013 and online on

December 10, 2013. The next payment was received on February 24, 2014. The enclosed letter dated

February 18, 2014 was mailed to advise you of the past due status for the Account.

The Account was reported correctly to the credit bureaus in accordance with the Fair Credit Reporting Act

(FCRA). We will not submit a request to remove the delinquency from your credit bureau as you

requested. I have enclosed a copy of the letter sent to you dated April 10, 2014 for your records.

Thank you for the opportunity to clarify our position in this matter. I attempted to contact you by telephone

to further discuss your concerns, but was unsuccessful in reaching you. If you have any additional

questions, please call me at ###-###-####-[redacted] which is also my direct telephone

number. I am available Monday through Friday from 8:00 AM to 4:45 PM, Eastern Standard Time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Business refuses to acknowledge the upgrades on their auto-pay system is the reason for the lapse in payment. The credit report made needs to be expunged by the business.

Regards,

Consumer

Response:

Review: I visited several bank branches over the past year regarding my internet access to the PNC business banking because I haven't been able to get online for the account. Recently I was finally able to get online as a branch was able to assist me and noticed charges to my business account that I have been apparently being charged for over 1 year ($17 month). [redacted] from the [redacted] branch assisted me in filing a complaint with PNC. My concern is that I was never notified via email, phone call, mail regarding the late fees or even given a statement which would then have flagged me on this. I was receiving emails stating that I could view my online account but as I noted above I didn't have online access and the branches have not been able to assist me (only unlock my account). I have no problem paying 1 late fee or paying late fees if I was aware and just neglected paying which was not the case. I have since been informed that my account was $150 under the minimum resulting in these charges for an entire year which I was not aware of. In my personal account I typically have close to $10,000 which is substantially above the minimum amount so if I was aware of my business account being under the minimum by $150 I could have transferred the $150 or a couple of thousand from my personal account. I also have emails to various branches and dates and times of when I went to those branches. I also have paperwork from PNC stating that if the balance is under the minimum (didn't state $2500) then a $7, not $17 charge would apply.

If they review my personal account they will see that I have plenty of money to cover the minimum for both accounts and then some. If I was aware that the balance was below the requirement I would have deposited money immediately. I haven't had money flowing throw my business account so without receiving statements I wouldn't know that I was receiving charges for the minimum not being met.

I've looked over all the documents that I have for PNC regarding my business account and only see one thing mentioning of the balance is not met a $7 fee would be charged but for over a year I have been charged $17. On that paper it doesn't mention what the minimum amount needs to be.

Another question that PNC may have is why haven't I been checking this account online and for a while I couldn't get online and have recently been diagnosed with Crohn's disease which had let to me being in an out of the hospital. So my main focus has been my personal account which as you will see has been well above the minimum.

I truly hope that we can resolve this matter as I would like to continue my business with PNC.

I can provide you with who I have already spoke to at PNC (no longer employed) and provide any other documents to help us fully resolve this matter. I also would like to reiterate that even though I have been dealing with some health issues I would have 100% met the minimum if I was aware of was noticed via email, phone call, mail or even when I go into the branch. Why would it make sense for me to pay $17 a month on 2,000 or whatever amount was in there when I have plenty of money in my personal account. I appreciate your assistance with this matter. I also have sent various emails to branches without any response so if you need me to scan or print further information that I have please let me know.Desired Settlement: I will gladly pay one late fee now that I have been notified but would appreciate the other charges to be credited as I have plenty of money in my personal account. I also thought that my personal account was linked to my business account which a branch was looking into so if that was the case I wouldn't have received the charges. I have since been informed that this is not an option and I must have been misinformed. I never received a letter, text or email stating late charges etc. or I could have resolved this matter sooner.

Business

Response:

To Whom It May Concern, PNC Bank received the complaint for Mr. [redacted] on February 12, 2015. We have evaluated the information and spoke to client to address his concerns. We do not have written authorization from Mr. [redacted] to respond to your office. Should you have any further questions, please feel free to contact me at ###-###-####.Sincerely, [redacted]Executive Client RelationsPNC Bank

Review: I receive back in April of this year a settlement check from the PNC Bank Overdraft Settlement. I wasn't able to cash it because it had stated on the check for Deposit Only. The letter that came with the check clearly stated that if you were unable to cash the check because of the for "Deposit Only that all you had to do was return the orignal check with a letter requesting a replacement check be mailed without the "For Deposit Only". They claim they received the letter along with the check requesting a replacement check in May of this year and as of today I have yet to receive a replacement check. I have written documentions of all of the calls that I have made since then. I was told last month (July 2014) that my replacement check would be mailed out the first week of August. I called yesterday 08/11/2014 to check on the status of said check and was told it still had not been processed and that they could not give me a date as to when the check would be processed. I asked to speak to a supervisor and was told that the check was scheduled to be sent out on August 20, 2014. I told them that this was unacceptable and it was rediculous that I have been waiting since May to receive a replacement check when I followed the instruction to the "T" so that a replacement check could be sent to me.Desired Settlement: DesiredSettlementID: Refund All I want is the replacement check that I am entitled to.

Business

Response:

Resolved with customer on 8-25-2014 **

Review: PNC bought National City and instead of abiding by the products and services instituted by the former bank as they have and said will continue to do is now going to charge for safety locker boxes that were free as part of the policy of maintaining a specific dollar amount in a checking account.Desired Settlement: Continue to provide as part of the policy a the free safety deposit box with the specific checking account balance

Business

Response:

December 23, 2015 PNC Bank, N.A. responded to [redacted] on December 23, 2015, and considers this matter addressed. Thank you,ACBPNC Bank

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: PNC BANK reported me late 8 times on my home equity line of credit that I had with them. They indicated that I was late on payments from 10/2012 to 06/2013. There is nothing further from the truth. I have tried to resolve this with them numerous times, and have gotten nowhere with them. PNC BANK entered into a payment with me to pay them 100.00 per a month. I entered into this agreement with them verbally on the phone. They ONLY sent me paperwork in August verifying that they entered this into the system. I was told verbally over the phone in December 2012 that they would accept 100.00 per a month payment, which I paid them every month. I WAS NOT 90 DAYS LATE ever to them. I need thisDesired Settlement: I would like to have these late payments recording removed off of my credit report. They are incorrect. I have all my receipts showing the 100.00 payment. I need this corrected off of my credit report. This is incorrect

Business

Response:

PNC Bank, N.A. responded to Ms. [redacted] on July 22, 2015, and considers this matter addressed.

Review: The bank keeps charging me an over draft of #36.00 a month. My loan is due on the 6th of the month and I do not get paid until the 10th of the month. I have a grace period before I am charged a late fee. The bank takes it out every time on the 6th and I need it on the 10th so they are not charging me over drat fees!Desired Settlement: DesiredSettlementID: Refund I want them to take payment out only on the 10th. If the 10th falls on a week end, I would like it out the following Monday. I also want all over draft fees they have charged me credited back to my account. This also includes if any of the over draft fees caused other items to bounce and I was charged $36 again for other things.

Business

Response:

[redacted] has contacted the customer and is researching and resolving directly with customer.

Review: May 25, 2015[redacted]PNC Mortgage BankOne Pnc Plz, [redacted]C: Revdex.com; [redacted],Since December of 2013, PNC Mortgage PNC and I have both paid my property tax. PNC asked for a refund from County of [redacted] in early 2014 and were fully reimbursed. The PNC customer service rep explained there was an error and PNC mistakenly paid my property tax. Per our contractual agreement, there is no escrow account and I pay my property taxes. It thought the issue was resolved.I paid my property tax due December 2014 on time. In March of 2015, I discovered that you, again, paid my property tax bill due in early December 2014. Again, we both paid my tax bill. I contacted you in early March of 2015 to inform you of the error (you didnt know) and your customer service rep informed me that you not only paid the December 2014 tax bill but you already paid what was due in April of 2015. Your customer service rep advised me at that time to NOT pay the April tax bill since you had already sent the payment and it could not be cancelled. I contacted the County of [redacted] at that time. They indicated it could take up to 4 weeks to show as having received payment from you. This created enormous stress for weeks since you asked me to not pay and I had no way of verifying that your payment was made. The week before payment was due in early April, the County of [redacted] was still unable to confirm your payment. I was on the phone with County of [redacted] regularly at this time and was prepared to pay by credit card if your payment did not show. It finally appeared right before the due date. Why did your customer service rep ask me in early March NOT TO PAY MY TAX BILL? So that I would have to spend my time away from work to resolve and collect a refund? Or was it so you could show me as in default and force me into an escrow account and capitalize on money collected each month?In my early March 2015 phone call, I again requested that PNC remove the unauthorized escrow account as this was not part of our contractual agreement. PNC is in breach of our contract. PNC responded with a letter asking me to sign a document to remove the escrow account. I called PNC immediately and explained that I will not sign to something I never agreed to. Again, the agreement states that I will pay my property tax and there is no escrow account.Upon confirmation of the April 2015 tax payment with the County of [redacted], I immediately made arrangements for one of us to be reimbursed. The County of [redacted] indicated that the second-to-pay receives the refund. Since my payment was the second payment received for the December 2014 tax bill, they sent me a refund which I received sometime between April and May of this year.Upon confirmation of your April 2015 payment, I attempted to reimburse you for this payment. I offered to pay by credit card over the phone. I was denied. I offered to pay by check over the phone and I was told I would be charged a wiring fee.FOR YOUR MISTAKE! I explained to your customer service rep that I did not feel comfortable sending a check, blindly, and assuming this matter will be handled correctly. I needed to make payment directly to someone who understood the situation. I was denied making payment by phone without a charge.Finally, I recently received notification from you that you have setup a payment plan for the checks you erroneously issued - ignoring all conversations of YOUR error and without acknowledging YOUR error, asking me to submit payment with an Escrow Shortage Coupon. HOW CAN THERE BE A SHORTAGE IF THERE IS NO ESCROW? What is more, you are charging me over the amount you actually paid! The tax bill is for $2,721.04 and you are charging me $2,784.01. Very suspicious business practices at the very least. Seems more like fraud.I am concerned that I am doing business with a company that appears to be fraudulent coercing customers to use these impound accounts for the interest. Or could it be that I am a minority single homeowner? Ive been looking to refinance as a result of your bad business practices. The County of [redacted] advised me not to pay you the taxes until closing on the refinance. The refinance has not taken place yet, so I am sending you payment in full.I have taken an inordinate amount of time away from my job and family to make arrangements for your mistake. This situation has created undue stress for 4 months. The enclosed check in the amount of $2,721.04 is to fix the error made by PNC when PNC repeatedly paid my property tax for the property tax bill 2014-2015.You are on notice that you are not to pay future property taxes on my property. I will take legal action if you do not fully resolve this issue upon receipt of this letter and full payment.Please update your records to reflect the contractual agreement. No escrow for Property Tax. I will not engage with you in resolving your mistakes or listen to your threats without further action.[redacted]###-###-####Desired Settlement: Stop harrassment, correct mistake and abide by contract.

Business

Response:

PNC Bank, N.A. responded to [redacted] on July 17, 2015, and considers this matter addressed. Thank you

Review: I signed up for a virtual wallet account in May that offered a $200 incentive if certain requirements were met. I met the requirements by June 1. The money was supposed to be deposited in my account in 60 days. It is still not there. I have been given multiple stories by their customer service when I have called but nothing has really been done.Desired Settlement: I would like the $200 deposited into my account as per the incentive I signed up for.

Business

Response:

This letter is written in response to your correspondence regarding Mr. [redacted]. PNC was in contact with Mr. [redacted] and provided resolution to the concerns expressed in Revdex.com Case # [redacted]. The Revdex.com did not provide a signed authorization form with the Revdex.com Complaint.

Review: There has been a hold on my checking account since October 2013. The hold was placed prior to my receiving the Writ of Execution notice from a debt collector. I received notice from the debt collector that the Writ of Execution was cancelled this past week in January 2014; however, each time I have called PNC I have been advised to call the legal department, that the cancellation from the attorney was not received. They have tried to transfer me to the phone number of the debt collector, made excuses, and no one has been available to assist me. I offered to fax a copy of the cancellation of Writ of Execution and I was not given a fax number so that I could have this taken care of. I keep being told to call back.Desired Settlement: I would like the hold lifted from my account since I have received the cancellation of Writ of Execution days ago. I would like someone to be held accountable for being negligent when it comes to releasing my funds to me.

Business

Response:

This letter is written in response to your correspondence regarding Ms. [redacted]. PNC Bank has mailed Ms. [redacted] a response letter addressing the concerns expressed in Revdex.com Case #[redacted], directly to the customer’s address of record with the bank, on February 3, 2014.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Filled a dispute on a transaction for $140 on 19th feb. by going to a branch. Did nothing and after many calls and emails, finally I heard from the branch that since the amount is small they cannot do anything. It is a case of fraud and I have given all the evidence to the bank, it is bank's responsibility for the safety of the money, does not matter how small or big the amount is, it is a fraud and the bank should do something. I am very dissatisfied the way the complaint is handled. I never got even a reference number, I do not even know the complaint was filed or not as I never received any communication from PNC. I am not ever sure PNC employees are telling me the whole truth. The reason why I do not trust? [redacted], assured me in email that there will be some communication within 3 business days on 19th Feb. I have not received any communication till date and when I tried to inquire it on 7th, I am getting a response today that nothing can be done. This is not acceptable from a bank.Desired Settlement: Full refund of $140 should be issued immediately and some action should be done so that such fraud's do not happen again.

Business

Response:

PNC is investigating this concern and will respond directly to Mr. [redacted].

Consumer

Response:

Review: I made a deposit for my community at the neighborhood branch. They lost $1,500 of the deposit on March 30, 2015. This has yet to be resolved. I went into the branch with a copy of all the checks that were deposited, they made a copy and assured me they would get back with me. They did not. Today I called the cusotmer support number. Josh [redacted], The gentleman who answered actually laughed at me when I expected to get some answers to the missing deposit. I asked him what he thought was funny and he said "some situations are laughable". He then put me on hold for literally thirty minutes. to speak to the escalation department. In fact I am still on hold as I write this. I called back to the local branch and was put on hold again. When Brendan, the person who answered initially, picked back up he asked for my phone number so someone could call me back. I said why did you put me on hold just so you could ask for my phone numner and not help me? I asked to speak to the manager he said there was no one on duty today. I asked to speak to the assistant manager he said there was no one on duty today. So the branch is being operated without a manager on duty?? This is by far the worst customer service I;ve ever had from a bank. I tried to file a complaint through PNC, but after searching in vain for an hour online I could find no way to do it, without havinbg a PIN.Desired Settlement: DesiredSettlementID: Refund

I would like my $1,500 deposit found and deposited, and I would like Josh [redacted] to be censured for his rude and callous manner. I would also like to see improvements at the local branch.

Business

Response:

PNC Bank, N.A. responded to [redacted] on July 08, 2015, and considers this matter addressed.

Review: I want to file a compliant against PNC Bank because I went there to open up a checking account, I provided all the documents the bank required me to provide to open up a account. The account was open. The bank officer [redacted] later asked me to provide him with proof that my church was in the location I stated. I provided him with the documents from the City Of [redacted] that states my church location was approved to operate as a church in this location. He later told me that he was checking around on the internet and saw that there use to be a Barber Shop business in my listed church location, and stated that he felt my church location was fraud, and he was going to send my account over to fraud. I asked what for my church has been in my current location for over 6 months and he then stated that he normally take a trip out to the business location confirm that it is a legitimate business. I said ok well you are welcome to come. He then states that he do not feel like riding out to my church location to visit and asked me to send him a document where I had applied for my church sign. I provided him with all these documents as requested and my account was closed. I contacted the corporate office and they stated that they found no fraud issue wrong with my account, and it would be open within 3 business day from the date I filed my compliant with them. The account was never reopened. I then spoke with [redacted] in corporate office and he told me he was going to look into the account and call me back later, and asked me to fax him the documents he needed to that I faxed over to Mr. [redacted], and he'd talk to him and find out why he closed my account. Neither of the officers responded to any of my calls, when [redacted] told me if I had any questions to contact him and he would get back. They started ignoring my calls because I told them I was recording my conversations with them. Customers are abused at this bank, accused of not being able to get a checking account in other areas, lied to, falsely denied.

Product_Or_Service: Business Checking AccountDesired Settlement: DesiredSettlementID: Other (requires explanation)

I would like my account reopened immediately for it being closed for no reason at all. It's totally unethical for a customer to provided mass information for a business checking account and then have it closed. It makes you wonder what did they do with all your personal information you sent over and what did they do with it, and need it for if at some point they didn't realize no account could be established, then why ask for all the information

Business

Response:

On Thu, Jun 25, 2015 at 9:47 AM, <d[redacted]> wrote:Good Day, Regarding Revdex.com complaint# [redacted], PNC Bank, NA has responded directly to Rev. [redacted] on June 25, 2015 and considers this matter addressed. Thank you, [redacted] Executive Client Relations Officer Enterprise Escalation Group

Review: I voluntarily gave my vehicle back to PNC on a loan....they are now attempting to collect an amount that seems inflated. They have not provided any documentation to justify the amount.Desired Settlement: Please provide an itemized breakdown to justify the balance that you are collecting.

Business

Response:

3-28-2014 [redacted]-PNC contacted the client directly and addressed his concerns.

Review: I wanted to close my PNC account. I live in ** which does not have any PNC branches. I was told I could withdraw my 5000 balance to my bank accounts or request a check in the mail. To keep with the daily limit of 2000 max transfer, I scheduled 3 transfers to an external account. Only the first worked. The next day, I was charged a maintenance fee of 25 USD for the account. My account balance dropped only because I was withdrawing money to close my account per their instructions. I simply wanted to close my account and given that there were no means (ATM or branch in **), I could not withdraw my cash conveniently. It took 3 weeks to withdraw my cash and I incurred a fee.Desired Settlement: I would like a refund of the account maintenance fee of 25 USD.

Business

Response:

PNC Bank, N.A. responded to [redacted] on 4/5/2016, and considers this matter addressed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.