PNC Financial Services Group, Inc.

Review: PNC did not honor a check my son wrote to me even though the funds were transferred into his account prior to the check being processed. He spoke with a customer service rep who indicated the check would be honored since the funds wer in fact available as it was an internal transfer at PNC from one account to another. The check was returned by PNC after they advised it would not. I was thn charged a $15 retruned check fee by my credit union. A resolution person acknowledged the error and faxed me a letter of apology and advised they would refund me the $15 fee once I faxed the notice to them. This all occurred in early September and to date has not been resolved.Desired Settlement: I would like the $15 refunded to me

Business

Response:

To Whom It May Concern,

PNC Bank received the complaint for Mr. [redacted] on October 2, 2014. We have evaluated the information and spoke to client to address his concerns. We do not have written authorization from Mr. [redacted] to respond to your office. Should you have any further questions, please feel free to contact me at ###-###-####.

Sincerely,

Executive Client Relations

PNC Bank

Review: I OVER PAID MY BALANCE BY 5400USD SINCE OCTOBER 2015. I HAVE BEEN REQUESTING FOR MY MONEY BACK SEVERAL TIMES. AT THE FIRST FEW TIMES, SOME REPRESENTATIVE JUST TOLD ME THEY ALREADY MADE A REQUEST AND THE CHECK OF $5400 WOULD COME IN 7-10 DAYS. BUT I DID NOT RECEIVE IT, I KEPT CALLING THEM A FEW TIMES AND HAD THE SAME ANSWER THAT THE CHECK WAS COMING. IN 11/11/15, I CALLED THE BANK AGAIN AND AT THAT TIME BEN S[redacted] TOLD ME THAT IN FRAUD DEPT FROZE MY ACCOUNT SO HE COULD NOT RETURN MONEY TO ME AND TOLD ME TO CONTACT THE FRAUD DEPT THE NEXT DAY. LATER I FOUND OUT THAT BECAUSE OF THE LARGE AMOUNT SENT TO MY ACCOUNT WHEN MY BALANCE WAS PAID OFF SO THEY FROZE IT. I KNEW MY MISTAKE TO OVER PAY THEM BEFORE CHECKING MY BALANCE (BECAUSE THE SOURCES OF TRANSFER FUND DID NOT ARRIVE ON THE DUE DATE, I HAD TO PAY FROM MY BANK ACCOUNT AND WAS NOT ABLE TO STOP THE TRANSFER FUNDING). THEY SHOULD CONTACT ME OR PUT A NOTE IN MY ACCOUNT SO THEIR REP WOULD KNOW MY ACCOUNT STATUS WHEN BEING ASKED SO I WOULD KNOW RIGHT AWAY. THE PNC REP WERE REALLY IRRESPONSIBLE ,DID NOT HAVE KNOWLEDGE TO HANDLE THE PROBLEM, AND DID NOT CARE ABOUT THEIR CUSTOMERS. EVERY TIME I CALLED THEM I HAD TO WAIT AND TO SPENT AT LEAST 1HOUR TO TALK TO A CUSTOMER REP BEFORE I WAS TRANSFERRED TO THE RIGHT REP WHO WOULD BE ABLE TO HELP ME. THE BANK KEPT MY $5400 SINCE OCTOBER 2015. PLEASE HELP ME TO GET MY MONEY PLUS A COMPENSATION FOR FEW MONTHS THEY KEPT MY MONEY. EVERYONE CAN MAKE MISTAKES BUT PNC REPRESENTATIVES DO NOT KNOW HOW TO HANDLE THE CUSTOMERS' PROBLEM AND SOME OF THEM WERE NOT PATIENT AND VERY RUDE (CUT OFF MY CALLS).Desired Settlement: I WANT PNC BANK RETURNED MY MONEY PLUS AN INTEREST AND COMPENSATIVE FOR MY TIME TO CONTACT THEM. ALSO, I WOULD LIKE AN APOLOGY FROM THEM

Business

Response:

PNC Bank, N.A. responded to [redacted] on January 21, 2016, and considers this matter addressed. – DMB 1/21/2016

Review: Payment made on an auto loan due 12/9/15, was stamped received on 12/8/15 by PNC on front of check. It also shows a stamp of 20151215 clearing by PNC. My bank, [redacted] Credit Union, has provided proof and documentation of the check clearing. After multiple calls to customer service, I was put in touch with an escalation claims expert, Shannon P[redacted]. I received a late notice, clearly in error, dated 12/21/15. On 12/28/18, I received another letter dated 12/22/15 from a Sandy B[redacted] saying they had not received my first payment.

On 12/28/15, employee Kelsey N[redacted] (sp?) confirmed via telephone to myself and branch manager [redacted] all necessary documentation has been provided. A voicemail from a rep named Jason was received at 4:02pm CST confirming proof of payment documentation.Desired Settlement: Clarify and properly credit my account as payment was received before due date.

Send a letter apologizing for the multiple phone calls and usage of personal time to work towards a resolution of PNC's error.

A letter sent to my attention and for my files confirming the payment was received in a timely manner and my account is in good standing without any late payments.

Business

Response:

Good AfternoonPNC Bank, N.A. responded to Mr. [redacted] on January 19, 2016, and considers this matter addressed. Thank youLauren R[redacted]Executive Client Relations

Review: I have applied for a personal loan through PNC Bank, nearly a month ago, on 9/15/2015. I have yet, despite several contacts with them by phone and by Email, to receive an answer from them on the present status of this loan application. I have sent them all of the paperwork and forms they initially requested, and every time I call them I get a promise of a quick response, then nothing happens. I have a contractor doing home improvements, and I need to pay the balance when due, yet this bank, whom I have done my banking with (local branch, of course) since they bought out my previous banking institution many years ago, has not the decency or customer service skills to give me notice of the status on this loan, or contact me regarding this so I can either apply elsewhere, or get some peace of mind on the subject. They have HORRIBLE customer service!Desired Settlement: to either get approved for this loan, at the lowest interest rate possible, OR at least to get a notice (before I take my last breath) that the loan has not been approved

Business

Response:

PNC Bank, N.A. responded to Mr. [redacted] on October 14, 2015, and considers this matter addressed

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I placed a claim for a disputed transaction. I was could take up to 30 days. 30 days came and went, I called customer service but they could not help me. They kept telling me they were working on it. I asked to speak to a supervisor. The supervisor by the name of [redacted] assured me the issue would resolved. He said he would call me back on Monday. He gave me his number ###-###-#### and said to call if he didn't call back. I have left several messages and still they have not fixed my issue or returned my calls. I just want my money back.Desired Settlement: Give me back my money and make due on promises made to customers.

Business

Response:

No authorization on file. [redacted] is reseaching the issue.

9-29-2014

Review: This first began when I switched banks from [redacted] to PNC, a bank my wife has been with for almost 10 years. Without knowing much about the different accounts, I was advised by the Financial Advisor to open a Money Market Savings Account. I was unaware that after 6 months my interest rate would go from 1.2% to 0.01% and once I contacted the Financial Advisor, I was then informed of this. I spoke with her and met for an appointment to review some potential options to get the best interest for my account. One option would be to combine my savings account into my wifes Virtual Wallet checking/savings account and upgrade to a Performance Select Virtual Wallet checking /savings account where we would get 0.80 % interest rate. After heavily weighing all of our options, we made an appointment with the Financial Advisor one evening after my wife got home from work to combine our accounts. The day prior to our meeting the Financial Advisor informed us that she had something come up and the Assistant Branch Manager would meet with us. She assured us that he knew everything we had discussed and we would be in capable hands. We met with the Assistant Branch Manager to close my Money Market savings account and transfer the money to my wifes account and upgrade her to a Performance Select account to start earning 0.80% interest. He casually noted in the system that my wifes account number started with a different few digits versus what mine was and they talked about how she opened her account in [redacted] where she grew up. We asked if that would affect anything we were doing today and he said no. Only 2 days after our meeting, I received a call from the Assistant Branch Manager saying we could not receive the 0.80% we were promised due to my wife's account being opened in [redacted] and therefore could only receive their local interest rate (0.65%) and not the one in [redacted]. He advised we would have to close all of the accounts and open a completely new one to receive the 0.80%. I voiced my frustration on the time we spent reviewing our options, made a decision based on the options provided and was not disclosed any of this during our final meeting. The Assistant Branch Manager told me that this would be an easy fix and would call the Regional Manager to get an IT team to set the interest rate without having to close our accounts and open them again. For weeks, we waited to hear back and only after making multiple phone calls and constant badgering did we get the final word that this was not possible. After all this back and forth for about 3 weeks, we were simply told there was nothing the Assistant Branch Manager could do, even after we specifically had asked in the initial meeting about the casual comment of opening our account in another state. I then asked for the Regional Managers information and was told she would reach out to me. I have yet to hear back. I have been a loyal member of PNC and my wife has been a member for almost 10 years. I am tired of not being fully disclosed information and being told things that werent true by this bank and its employees. All I wanted was the best interest rate that was promised to me for the amount of money I put into my account. This has been a headache and an inconvenience for not only me but my family.Desired Settlement: All I want is the best interest rate that was promised to me for the amount of money I put into my account. I would appreciate a call from the Regional Manager or higher to further discuss this matter.

Business

Response:

PNC Bank, N.A. responded to Mr. [redacted] on September 21, 2015, and considers this matter addressed.

Review: Reported Fraud To PNC Bank, Someone gained access to my [redacted] account and tried to purchase several items online, [redacted] repeatedly tried to process these transactions against my PNC checking account, resulting in nearly $1000.00 in NSF fees and service fees charged by PNC Bank. I tried numerous times to work this out with PNC bank, all to no avail, PNC Bank ended up closing my account and reporting all account holders to ChexSystems, which is a consumer reporting agency. Once your name is on ChexSystems you will not be allowed to open a bank account for a minimum of 5 years. I reported the fraud to PNC Bank, PNC Bank refused to investigate this fraudulent activity on my account and simply closed my account and reported me to a consumer reporting agency.Further, my father [redacted] (Secondary Account Holder) had a personal loan from PNC Bank, The loan payment was less than 10 days late, PNC Bank started calling the house 2-3 times a day harassing me about a payment that was less than 10 days late. The following month I took $5000.00 cash to the bank and paid the loan off, PNC also is know for collection harassment, but just so happened that I was able to pay the loan off and tell PNC to take a hike.But the issue of PNC falsely reporting [redacted] to ChexSystems is not going to be tolerated any longer. PNC Bank was given the opportunity to investigate this issue and PNC Bank refused to do so.END OF COMPLAINT.Desired Settlement: Remove Both Account Holders Names ([redacted]) From ChexSystems And Any Other Consumer Reporting Agency.

Business

Response:

9-9-2014 ** - response in progress

Consumer

Response:

Review: I began a loan process on November 24, 2014 with PNC which was initiated by their telephone calls. On February 8, 2015, I wrote to PNC to apprise the loan officer that I no longer desired a loan through PNC due to their poor business practices. PNC then sent to me a Statement of Credit Denial, Termination or Change which indicates PNC has declined my credit application and indicates that [redacted] and [redacted] have been apprised of this denial. The letter from PNC is dated on February 18, 2015, ten days after my e-mail. Each of the GFEs received from PNC had blacked out areas covering information the government intended for me to receive. Copies can be provided if needed. Although I was told all was good in December, PNC did not accomplish paperwork on their end to finalize the loan, resulting in repeated delays. Additionally, they provided in writing a promise to lower my interest rate if rates should fall. Rates did decrease; however, they did not lower the rate as promised.I do not recommend anyone pursue a loan with PNC. I request that PNC write the credit companies of [redacted] and [redacted] to clear my credit record.Sincerely, [redacted]

Product_Or_Service: HARP mortgage refinancing

Account_Number:xxxxxxx8870Desired Settlement: DesiredSettlementID: Other (requires explanation)

I request that PNC write the credit companies of [redacted] and [redacted] to clear my credit record.Sincerely, [redacted]

Business

Response:

We did not receive the signed authorization from the borrower. We responded to the borrower today and will provide a copy of the response if the authorization is provided.

Review: I was issued an overdraft fee on my account because the bank is saying that my account did not have the funds to caver a check that cleared my account. I know for a fact that the money was in my account to cover the amount of the check because I deposited the funds so that the check would clear with no fee. I called the bank and they are still saying that the money is not available and that they paid the check for me. But now the overdraft on my account is only fees and nothing else so if the money wasn't available to pay the check the money should still not be there right now.Desired Settlement: Someone needs to call me immediately to fix this situation because it is unfair to me as a customer to be assessed fees for something that I made sure would not happen at all. The money was in my account and available so that the check would clear. I feel like this is being done just to assess fees. I am ready to close my account with PNC and others that have accounts are ready to do the same.

Business

Response:

PNC Bank, N.A. responded to Ms. [redacted] in writing on August 26, 2015, and considers this matter addressed.

Review: I was current on my mortgage through December 2013. I paid 70+ payments on time. I moved from the home in 2012. It was on the market for 18 months. During that time, I still made the payments. I entered into a contract to sell the home in December 2013. Based on the selling price, I was underwater by 15k and requested a short sale. During this process, I was told by several advisers I had a "good case" for a short sale. It was recommended to me by one of the PNC mortgage advisers to stop paying my mortgage as I went through the short sale process to be a "better candidate". I did so. I was also told I was not a classic case of a short sale. They stated this because I had been current on my load.Over the attempted short sale period of two months, I called weekly for updates. Each and every time I was told - "we have everything". At the end of the day, the short sale request was denied based on a form that was given to them in early December. The short sale was denied more than 1.5 months after the form had been given to PNC. At that point, I made the decision to forgo the short sale and bring cash to closing (i.e. 15k out of pocket). I was charged late fees by PNC Bank AND they damaged my credit score horribly by placing derogatory ratings on me.I was lied to and misled by PNC Bank for 2 months. They damaged my credit score, and even though they received every dime the contract stipulated, they still charged me late fees. They wouldn't let me refinance at several points during the loan.I am thoroughly discouraged by the short sale process, the lies, and promises, etc. PNC Bank should be liable for their misleading statements.When I bought the home in 2007, it appraised less than the buying price. I wasn't educated enough to know what this meant. They "re-appraised" and it hit the loan value, so the sale went through. Magically, the dollar amount difference was what I owed at closing. I wanted to go through the short sale to preserve this money.Desired Settlement: 1) Refund of all fees/penalties charged to me because of the two missed payments while going through the short sale process.2) Adjust my credit bureau score to eliminate the late mortgage payments from the attempted short sale.

Business

Response:

5-16-2014 [redacted] see attached letter.

?

PNC Mortgage is in receipt of your inquiry dated May 3, 2014 sent to the Revdex.com (Revdex.com) regarding the referenced loan.

In your correspondence, you describe the difficulties you experienced while attempting to obtain a short sale and that you were advised to skip making a couple of payments. You state that you decided not to continue with the short sale option and that we denied your short sale request as well.

You request a refund of late charges and costs because of the two missed payments and that we no longer report to the credit bureaus that your payments were late.

Our records do not indicate that we advised you to stop remitting payments. PNC Mortgage does not advise borrowers to purposely become delinquent in order to qualify for hardship assistance. As a homeowner, it is your responsibility to remit your payment in a timely manner.

Our records indicate that a letter was mailed to you on January 21, 2014 advising you that we did not receive all documentation as requested.

Please be advised that all delinquent loans are reported to the credit reporting agencies on a regular basis and will be reported delinquent until brought current. PNC Mortgage records reflect that your loan was due for the December 1, 2013 payment prior to when the loan paid in full on January 27, 2014. PNC Mortgage is obligated to report factual information to the credit bureaus. Because the payments were actually late, we must comply with our obligation as a financial institution and report this information.

You may wish to write to the credit bureaus explaining your situation. Although it would not alter your credit file, it would become part of your permanent record, and prospective lenders would be informed of your situation. You may also wish to provide a copy of this letter to any creditors.

We regret the frustration you experienced as a result of this matter, and we hope that our research has helped clarify the events regarding your loan. Should you have any further questions or concerns regarding this matter, please call our Customer Service Help Desk at ###-###-####.

Consumer

Response:

Review: I was told upon opening my account with PNC that I would receive a 150.00 incentive for opening an account with them. I have contacted customer service and was told I would receive it with in 60 days after I made a bill pay and a payroll deposit. I opened the account back in September of 2013. I have since met those requirements. I contacted customer service again and was told it would be 90 days. After 90 days I went by a local branch and was told I did qualify and that a form would be submitted and I would be contacted back. I was never contacted. I then emailed a personal banker and never received a response either. I am in the process of closing the account as I am in the process of changing to a different bank.Desired Settlement: I am just disappointed that I was told I would receive an incentive that I never received. I opened this account expecting to receive this offer. I am also disappointed of the customer service I have received trying to resolve this issue and not getting an answer. I would like the 150.00 that I was promised when I opened the account.

Business

Response:

Please see attached response.

Thank you - [redacted] 1-24-14

Review: My mom filled a dispute back in June for a unauthorized charged on her debit card with a visa logo on it. They issue a temporary credit once she notice that the temporary credit was revered she called and ask why then she was inform that they sent her paperwork in the mail witch she never got so she was told to refill the dispute again and they sent paperwork again witch we never got. So we did more time in October and we finally got the paperwork in on October 22 and it was filled out and token to the local PNC bank branch and faxed it. We were getting different mail people daily and in October we finally got a regular mail person. I am on her Account to. So they went in to my acct and took $213.43 to cover all the bank fees that happen with the dispute and if we actually got the paperwork none of this would have happen. I was not inform that I could go to the PNC Bank branch to get the paperwork. They took the money out to cover her account and closed it. I have been with PNC Bank/National City for over 10 years and mom has been with them even longer than me. The said that they called me. If I actually did get there phone calls I would be in this mass. I shouldn't be punished for the mistakes that I had no control over.Desired Settlement: I would like the $213.43 to be refund back to me. Especially since this not my fault and not my moms fault either.

Business

Response:

PNC Bank, N.A. responded to [redacted] on 12-11-15, and considers this matter addressed

Review: I have had nothing put problems in the last couple of months with fraud on my accounts. I have already once change my account and it is a pain to do when you have direct deposit and payment that come out automatically. Now again I have fraud and it have other payments coming out and also beside that I have camp balance to pay for which now I can not (thanks alot) I called today and said it will take about 3 weeks before this is processed. This is not except-able. I have to wait to file paperwork again for this because of fraud. How can bank keeps letting this happen? I want the money bank in my account to I can close it and move on from here. Someone should not have to wait 3 weeks for this to happen. I would like this taken care of asps.Desired Settlement: I would like this fix so I can close out my account and move on.

Business

Response:

PNC Bank is working directly with Ms. [redacted] to resolve her concerns. If you have additional questions, please contact me at ###-###-####.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I sent a payment to [redacted] on 3/10/2014 for $497.77 though my PNC online bill pay. The payment was an accidental overpayment and I having been trying to get my money returned to my account since 4/3. [redacted] sent a check to PNC's third party bill paying service [redacted] on March 19, 2014. It shows as cashed on 4/24/2014. The [redacted] check number is [redacted]. I have confirmed this information with [redacted] on 6/4/2014.PNC has been unresponsive and uncooperative to my calls. I have called 5 times and spent hours on the phone. PNC pushes it to [redacted]. [redacted] won't speak with me directly since I am not PNC. Everytime I call PNC I get a new rep and a different answer. PNC's case number on this issue is [redacted]-xx-xxxxDesired Settlement: I would like the 497.77 returned to my account.

Business

Response:

We are in the process of working with the client directly in order to obtain the funds.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have had trouble with PNC Mortgage since 2013, when I filed Complaint [redacted]. They say I am not making my house payments-I have bank statements showing that I have made these payments! Now I am being harassed by [redacted] (whoever they are)! They clowns calls me 3 times a day. just call and hang up. Can the Revdex.com please fix this mess? Best regards, [redacted] Account_Number: Loan No [redacted]Desired Settlement: Have PNC Mortgage explain why I am being harassed by [redacted]. Explain why it is nearly impossible to get anyone from PNC to answer the phone. All I get is "voce mail [redacted]". Today I got a recording asking if I wanted to buy a medical alert bracelet! What a Mickey Mouse" company PNC Mortgage is.

Business

Response:

8/27/14 - ** - Please see attached response

Review: I used PNC Online Banking bill pay service to pay my rent. The request pay date was May 2 2013; the check, however, arrived at my landlord company at May 6 2013 according to my landlord company. Because my rent due day was May 5 2013, my landlord company charged me $50 as a late fee. Since PNC was responsible for this, I filed a dispute through PNC for a compensation. Their response was that because I entered the due day information as May 1 and I scheduled the payment on May 2, they insisted this was my fault and refused to pay for the late fee.I never enter any "due day information". In fact, when you use PNC Online Banking bill pay service, all you need to enter are the payee, amount, pay date, memo and note. Also I am having this automatic bill payment on the 2nd of every month since last September.Desired Settlement: $50 compensation.

Business

Response:

July 23, 2013

Good Afternoon,

I have been in contact with the customer and provided him with a resolution. We consider this matter closed.

Thank You,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I cancelled an auto insurance policy in December 2015. The balance of that policy, $344, was due back to me. The insurance company returns the funds to the last form of payment that was used. This was my PNC debit card. Between the time that the last payment was made and the policy was cancelled, my PNC checking account was closed. The insurance company refunded the money to my closed PNC account. I have called PNC numerous times, been but on hold, transferred to many different representatives and been forced to navigate the labyrinth of menu of options and am no closer to getting my money back. Some representatives have told me that PNC has issued me a check, which I have never received. Others have told me that funds were rejected by PNC and sent back to my insurance company. My insurance company has denied receiving these funds back from PNC and reiterates that their policy is to refund the balance back to the last payment method.Desired Settlement: I would like my $344 returned to me.

Business

Response:

February 24, 2015Dear Ms. [redacted],PNC Bank has worked directly with the customer to resolve his concern. Please feel free to contact me if you have any questions regarding this matter.Sincerely,[redacted]Executive Client Relations OfficerEnterprise Escalation Group

Review: After applying for a home equity loan that I was told would take appox. 3 or 4 weeks, now has taken 3 months. I was lied to on several occasions by the staff. I was asked to submit the same information multiple times. I reached out to the branch manager and it has been another go around with him of almost 4 weeks with no answers. After almost 4 weeks of dealing with him I contacted corporate management where I was told that I would have to speak to my loan officer who had been lying to me. This type of business practice is underhanded and wasteful of time and energy of customers. Still no resolution as of 3pm today nearly 3 months from the start of the process.Desired Settlement: I am owed an apology at the very least. This company needs to review business practices so this does not happen to others.

Business

Response:

To

Whom It May Concern:PNC

Bank, N.A. spoke to [redacted] on December 15, 2015, and

considers this matter addressed.Sincerely, Andrea C[redacted] Executive Client Relations PNC Bank

Review: [redacted]PNC REFUSES TO PROVIDE THE NAME OF THE VENDOR THAT WAS HACKED THUS ALLOWING ACCESS TO MY PNC BANK CHECK CARD: [redacted]Desired Settlement: PROVIDE ME THE NAME OF THE VENDOR THAT WAS HACKED THUS ALLOWING ACCESS TO MY PNC BANK CHECK CARD: 5801

Business

Response:

PNC Bank, N.A. responded to Mr. [redacted] on August 17, 2015 and considers this matter addressed.--[redacted] 8/17/15

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I WANT THE NAME OF THE VENDOR THAT BREACHED MY SECURITY.

Regards,

Review: I opened a checking account called Virtual Wallet at PNC Bank. What they have done is hold my deposited pay check. The "hold", customer service told me on the phone, is for deposits on accounts less than 30 days old....something no one said anything about when I opened it....I know what is going on here. In today's technological age, no one takes 5 to 30 business days for a check to "clear" another bank...(As they told me on the phone)...My suspicions are that this bank is making money (interest) off of other people's so called, "held" deposited checks. this bank is putting undue hardship on me and I expect others as well. When I deposit a check I expect that the funds will be made available to me within reason and not held for them to make money off of. I will, once I get access to my money....who only knows when...I am closing this account. Just be aware that this bank is making this type of practice and it is robbing the very people they should be servicing.Desired Settlement: I would like to have my money out of my account ...once this is done, I am closing the account and moving to another bank or no bank at all...

Business

Response:

Dear Revdex.com,

On 8-1-13 a letter was sent to Mr [redacted] that his issue has been address, we consider this case as closed.