PNC Financial Services Group, Inc.

Review: PNC Bank failed to get the required insurance information needed to finance my Loan. I'm in Afghanistan and insured with [redacted]. (Best auto insurance available). The State of Georgia and Dealership has to verify I have insurance. The binder is sent to them and the Insurance Company. This is required by law, and required for me to drive the car off the dealership.Now they are trying to extort 5,000 dollars from me for a Collateral Protection Insurance. Which is Illegal. Because they say they don't have my insurance information. This is their problem, not mine.Desired Settlement: I'm refinancing with [redacted] and hiring a lawyer to look in to the legalities of extortion and libel against me. A written apology from PNC Bank should suffice. I need to know all parties involved as I will look into individual civil action on a case by case basis.They can send it to:[redacted]

Business

Response:

Please be advised PNC Bank, National Association ("PNC") provided a written response to the customer dated 11/14/13. PNC considers this matter to be resolved. Should you have questions regarding this matter, please contact [redacted] through PNC's Executive Client Relations at ###-###-####, extension ###-###-####.

Review: I have been a PNC member (including the two prior banks that were changed to PNC) over 20 years and I recently asked for a courtesy refund of an overdraft charge. The Manager at the branch tried to reverse the charge but said that he could not because I had had a courtesy refund in Nov of 2015 and it has to be over one year. I know I did not have one within the last year (I have only asked two/three times in the whole 20 years) so I called customer service. Customer service did verify I had one in Nov of 2014 and that is a year and a half not the 4 months the manager thought.

The customer service rep tried to reverse the overdraft as well and she said the system was not letting her so she directed my information to the complaint dept and I received and email from Marian O[redacted] to call or email her. I did call and spoke with Richard C[redacted]. Richard proceeded to tell me that it ACTUALLY has to be two years before they can give me another courtesy and that the branch manager gave me incorrect information. So I told him I have been a loyal customer for over 20 years and I even have my mortgage with PNC and he proceeded to tell me that they have to be fair to all customers and that my years of being a member is no different than someone who would walk off the street today and open an account. ARE YOU KIDDING ME!!! Check the phone logs at PNC and you will hear him say that. If I am no more important than the person who just walks off the street I am at the wrong bank. I have accounts at other banks and have NEVER been treated so rude. I asked to speak with someone else who could help me and he said there was no one. This was a very BAD experience and I am contemplating closing both accounts.Desired Settlement: Refund the recent overdraft fee $36 per the one year courtesy period via the branch manager.

Business

Response:

PNC Bank, N.A. responded to [redacted] on March 25, 2016 and considers this matter addressed. – DMB 3/25/2016

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I signed up for a free business checking account.I still have the original paperwork outlining that there were zero fees.This was opened about 1 year ago.I rarely log into the account because it was for consulting work.A few months ago, they started charging monthly "Cash Flow Insight Fees" and monthly service fees.They refunded one and I messaged them to stop the Cash Flow Insight or cancel the account.They told me to call during regular business hours, and I've tried when I had a moment, but I often don't.I finally got ahold of them today to cancel the account, so I canceled it.Desired Settlement: I would like a refund for $54 for the $24 fee plus the three $10 fees that were issued.This was without my consent and not what I signed up for.I have screen shots of the correspondances.

Business

Response:

Please allow me to respond to your complaint filed on October 27, 2014 with the Revdex.com of Western Pennsylvania (“Revdex.com”), regarding your PNC Bank, National Association (“PNC") Business Checking Account ending in [redacted] titled [redacted] ("Account"). I appreciate the opportunity to address your concerns. PNC discontinued the sale of the Free Business Checking account on March 23, 2014. Existing customers were notified via statement message that their Free Business Checking account would become a Business Checking Account in August 2014. [redacted] was notified of the upcoming changes in advance of the effective date, including pricing details, via a series of statement messages beginning in January, 2014. In your Account statement for the period dated January 1 through January 31, 2014, there was an announcement about the upcoming changes scheduled for August, 2014 which included pricing information. [redacted] received a reminder of the upcoming changes in its statement for the period of March 1, 2014 through March 31, 2014. Finally, PNC sent another reminder about the changes which, like the first message in January, included pricing information. This reminder was included on [redacted] statement for the period of May 1, 2014 through May 30, 2104. Copies of these statements are enclosed for your records. The January and May 2014 statement announcements advised that if the Account maintained a $1,500 average monthly collected balance, the $12.00 monthly Account Maintenance Fee would not be assessed. In addition, the May 2014 statement also provided ways to avoid the Account Maintenance Fee by using a linked PNC business credit card to make minimum $1000.00 in eligible purchases in the billing cycle ending immediately prior to the date the monthly Account Maintenance Fee would be assessed to the Account, or by maintaining a linked Merchant Services account {excludes Pogo from PNC Bank). A courtesy refund totaling $24.00 was issued on September 15, 2014 for the $12.00 monthly Account Maintenance Fee, $10.00 Cash Flow insight Fee, and $2.00 Paper Statement Fee assessed on September 2, 2014. Your request for additional refunds is respectfully declined. Our records confirm that you enrolled in Cash Flow Insight on December 27, 2013. Your Account v/as closed by you on October 28, 2014 with a zero balance. On behalf of PNC, I apologize for any inconvenience you may have experienced with this matter. If you have any additional questions or concerns, please contact me toll free at ###-###-####, My extension is ###-###-#### and I am available Monday through Friday from 8:00 AM to 4:45 PM, Eastern Standard Time. Sincerely, [redacted]Executive Client Relations Enterprise Escalation Group Enclosures

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I would like a refund for the fees I never agreed to. I also never received the notification they refer to in their letter.I signed up for a free business checking account; and they apparently changed the terms less than 6 months later. With no requirement to opt-in or out of the services I was automatically placed into, I also question the legality of such action. At the very least, it is a poor business practice.

Regards,

Business

Response:

We addressed the concerns in the complaint and our position remains the same. No new information was provided. Customer was notified of changes. [redacted] for JH 12-15-2014

Review: I have been banking with PNC Bank since July 2015 and at first I was not having any problems with the bank at all I actually raised about their customer service and how they handled my account I recently have been having some issues with pnc bank charging me $36 on purchases made from PayPal each time that I've made a [redacted] purchase I have made sure that my account have sufficient funds to cover the transaction pnc and Sis on charging me $36 every time when I know my account is in the positive I have dealt with this issue for 2 months and I have monitored my account to ensure that the funds were available thinking that maybe I was doing something wrong everything came to a head on March 7th 2016 when I deducted $20 from my ATM account I knew that I made the to PayPal purchases and I made sure that I deducted accordingly so that I would not be in the negative but yet again pnc bank charge me $36 each onto $10 transactions this is extremely unfair and I am ready to close my account however I said I would try and file a complaint with the Revdex.com in hopes that maybe you are can speak with them everytime I talk to a customer service representative they are a very nasty and unprofessional I have been hung up on my character has been assaulted and the rave reviews that I once had about pnc bank are now not as such I would like to have my PayPal transactions that were charged $36 each for $10 purchases refunded to me all of themDesired Settlement: I would like pnc bank to refund every $36 transaction that they charged me from [redacted] that was $10 for the past 3 months this is how long this has been going on

Business

Response:

March 9, 2016PNC Bank, N.A. responded to [redacted] on March 9, 2016, and considers this matter addressed.Thank you,ACBPNC Bank

Review: Hello, Mr. [redacted], there is a major problem that needs to be resolved with my account. On 6/5/15 around or about 6:10 AM in the morning, I went to a PNC banking center located on [redacted] in the [redacted] shopping center. I tried to withdrawal $900 from my account. This machine denied me. It is my understanding that I can withdraw up to a $1,000 on this account.When the transaction failed a second time, I proceeded to a nearby [redacted] on [redacted] Street in [redacted]. I tried to withdraw $800; the machine kept clicking like money was going to be dispensed, but money was NOT dispensed !!. The screen turned yellowish orange with a sign that said, Temporally out of Order. I proceeded to another machine that said the money was taken. I did NOT receive my money!! I called the PNC banking center and spoke to [redacted], supervisor, at 7:00 AM on 6/5/15. This is a very serious matter and the banking center as well as the supervisor is not taking this seriously. I want my money to be refunded. I have rent due today and other financial obligations as well. Ms. [redacted] said there is a pending charge on my account. How could this be when I did NOT get money from an out of order atm.Desired Settlement: DesiredSettlementID: Refund

If the PNC ATM had processed my transaction, I would not have had to go an out of network ATM. The PNC ATM did not give any instructions about withdrawing my money. It kept declining my transactions without telling how much I could get from the ATM.

Business

Response:

PNC Bank, N.A. responded to [redacted] on June 9, 2015 and considers this matter addressed

Review: I business bank with PNC and have been for the past year or so, if not more. My account was compromised and my check card was being used in North Carolina. I have never even been to the state. This account is in Orlando, FL. I called in and let them know and they told me to go online and click dispute transaction inside the website. I did this for all, and they provided temp. credit. I thought it was done. I never received any paperwork in mail to fill out for fraud affidavit. Fast forward - the temp. credits start getting reversed. The website says I am covered 100% - so how am I losing these cases? They said because I did not fill out the paperwork. I never received it. They don't send it priority mail or delivery confirmation. It is a joke! I tell them to fax it to me. I told [redacted] this - he faxed one and I faxed it right back. I called him left message for him and [redacted]. Never get one phone call. All fraudulent charges are not reversed back to me, and my account is negative 5 grand. 4 grand of it is for charges I did not make, and reported immediately. Even had to get new cards sent to branch when I reported it. They list $25 expedite fee to get the new card when I realized my account was compromised. The person who put them in, including [redacted] said it is because I authorized this person to use it or something. The card was stolen - I had to file a police report, and I never authorized it once. I can understand the PIN transactions because this employee that broke in and stole it - probably tried the same code as my security on my office building. They are the same, so he got lucky and I will pay for those, but all others I am covered according to PNC. Well, I'm not apparently because now my account is on hold, and they hold my other business checking account because of this one. Does this make sense? My other business is on hold as well with PNC because this account was compromised and they entered the information wrong, but I'm paying for it?Desired Settlement: I want my other business checking account OFF hold. I want all transactions that I reported that were not with a PIN to be resubmitted correctly as they were supposed to the first time. I want all provisional credits back, and I will bring account to zero immediately. I want the affidavits faxed to me, so I can fill out immediately and track it being sent to me and back to you. I will not be paying 4k on fraud charges that I did not do. This is ruining my small business and it is not my fault.

Business

Response:

Can you please post the following response to the Revdex.com case [redacted]?

Dear Ms. [redacted],

PNC Bank has closed this complaint due to lack of contact from customer. Attempts were made to contact customer on September 26, October 4, October 7, October 8, October 16, October 17, October 21, and October 22, 2013 with no response.

A letter requesting the customer contact PNC Bank, to further discuss his concern, was sent on November 1, 2013.

Sincerely,

Client Relations Manager

Executive Client Relations

Review: On 2013, around May 2013 I had a charge for 200$ from [redacted] made to my account ending on [redacted] with PnC, and I had Insurance and [redacted] that paid for this and I disputed the transaction with PNc, they gave me the credit temporarily for the 200$ and then reversed it to my account saying that dispute was not valid, well I sent all the documentation and information. They charged me more than 400$ in fees since my account went negative and I had so many issues with this bank. At the end months later, they closed my account for no reason stating that suspicios fraud on the account ?This was discrimination, a check I paid to my mom was returned (having funds on my account) they paid me for the fees I incurred for their mistake and they closed my account because a check I deposited for 100$ or less was returned, they did not give me a chance to make a deposit before closing the account. At the end they placed a negative mark on my check system and stayed that fraud was made on this account, really ??? This people did not help me and at the end they did a mess with my account.Desired Settlement: I told them my health issue they reversed this and did not dispute this transaction for me and did a mess with my account. I paid the collection agency. I want them to reimburse me all the money I paid in fees for this account (more than 500$) and remove this negative mark from my check system. This discriminatory act must be investigated and this bank should be fined. If this issue is not resolved, I will seek legal action for discrimination and stating false statements of fraud.

Review: I was told that I could not receive another pnc credit card because I had reported it lost two times.It states on my credit card terms to report all lost or stolen credit cards immediately.It doesn't state anywhere that after a certain amount of reports I couldn't receive another one. Called and spoke with an supervisor that was absolutely no help.They always repeat that they understand my problem but never resolve my issues. Pnc is the only bank that I have ever banked with and would like to keep it that way but I can't if I keep having unresolved issues with them.Desired Settlement: To receive another credit card. I feel I shouldn't have to go out and open an new credit card with another company just because I can not receive another one from the bank that I bank with.

Business

Response:

Revdex.com closed complaint id [redacted]. Ms. [redacted] did not give authorization to release information to the Revdex.com. Attached is a response to the Revdex.com as I sent the client a letter addressing her complaint. Please let me know if there are any changes to the letter needed or any additional steps I need to take.

[attachment "[redacted]- Revdex.com Case Closed Response.doc" deleted by [redacted]/Consumer/PGH/PNC]

Thanks,

Executive Client Relations

Pittsburgh Call Center

Review: After several calls to PNC regarding potential fraud to my bank account, I was told that everything would be fine with the account after a short hold. A couple days later, I was alerted that my account had no money in it. I called again to see what happened and was directed to their loss prevention dept. Upon speaking to the first representative, she said all she does was "process" she couldnt help me. After holding, she told me that they were closing all of my accounts and there was nothing they could/would do. Since I still didn't understand what happened, I asked if I could speak to the superior to which she responded I needed to go into a branch because "she does not want to take your call". She was obscenely rude. This was something that affects my livelihood and made it clear they couldn't be bothered to help me with. I then had physically go to my branch and speak to the manager who called on my behalf, finding out that there was a mistake on their part and my account should not have been closed. Since neither person wanted to take responsibility for whose fault it was, it was now up to someone else to approve the account. I have been waiting for a response for over 24 hours. No one has told me exactly what happened and how I will get my money that was in the account. I also have direct deposit going in there tomorrow and still no one can tell me what is going on. My money is in limbo and I have rent and other bills to pay on the first of the month. THE VERY LEAST they can do is tell me how we can rectify this.Desired Settlement: I want my money from the account immediately. I do not want a live check, as there is no reason why that account should have been closed and I do not have time to wait for the money to get to me through the mail, due to an error on their part.

Business

Response:

As there is no signed Authorization to Release Information signed by the customer, we will be responding to Ms. [redacted] directly.

Review: [redacted], the branch manager, was completely rude and allows the employees to do whatever they feel like they want to with people's accounts. [redacted] reversed a check out of my account and now my account is negative and he is refusing to help at all to fix it. He told me that it is my problem and I should learn my lesson about banking the correct way. He was the worst person to deal with. He told me I had no clue what I was talking about and that I needed to figure it out on my own and that he wouldn't fix my account at all even though it was a bank error. He also refused to give me the regional managers number so I could contact his boss.Desired Settlement: I want [redacted] to lose his job first of all becuase there is no reason what so ever someone should act like that towards the customers. I also want my account refunded for the full amount that the bank has it negative and the money I had in my account replaced. I want the fees taken off the account.

Business

Response:

no authorization on file. [redacted] is contacting the customer to discuss the issue

Review: A utility company fraudulently charged me twice and would not return my money to me. I called PNC to report fraud by [redacted] for charging me twice. They said it would take a minimum of 10 days to get my money back. They are supposed to protect their customers. Every other financial institution that I have experienced dealing with the aftermath of fraud with had returned my money within 6 hours. So, not only did their fraud detection not catch something as obvious as this, but they are not protecting their customer as their top priority.Desired Settlement: I am seeking the immediate refund of the fraudulent transaction I am seeking the immediate refund of the fraudulent transaction as well as compensation for the emotional result of their negligence such as worry, anxiety, and stress. Also, we are not able to make a payment we are scheduled to make, so this will cost us additional money, time, stress, anxiety, and possible loss. I suggest a full investigation into their banking practices is initiated. Every other bank has protected me.

Business

Response:

February 2, 2015Dear Ms. [redacted],PNC Bank has worked directly with the customer to resolve her concern. Please contact me if you have any questions regarding this matter.Sincerely,[redacted]OfficerExecutive Client RelationsEnterprise Escalation Group

Consumer

Response:

I believe that PNC has satisfactorily resolved this situation from their end. However, it is my recommendation that the Revdex.com investigate [redacted] and [redacted] and their conduct. It is my belief that those two companies work together to steal money from their customers. I am highly intelligent and recognize these attempts, and I will fight for what is right, but there are many who don't know how to proceed and never report this theft. A large utility corporation stich add comed can't be allowed to think they can steal from their customers and MUST be shown that this will not be tolerated or allowed. I have reviewed the response made by PNC in reference to complaint ID [redacted], and find that this resolution is satisfactory to me for PNC, but not for [redacted] or [redacted].

Review: PNC claims that $471.00 in fees for an auto withdrawal problem that was solved with a [redacted] card for $ totaling $156 is legal.

PNC has denied any stop payment attempts, denied any help, denied any solution and has said

"YOU WILL CONTINUE TO RECEIVE FEES THAT ARE PERFECTLY VALID FOR A MONTH"

PNC ALSO SUGGESTED THAT I ASK [redacted] TO PAY MY FEES!?

ADDING FEES EVERY SINGLE DAY IS ENSURING THAT I WILL NEVER BE ABLE TO PAY PNC BACK - PNC EVEN TOLD ME THAT IT'S "NO PROBLEM TO CHARGE THIS OFF"

SO THAT OTHER TAX PAYERS CAN PAY FOR THIS??

THIS IS ILLEGAL ROBBERYDesired Settlement: NO PERSON SHOULD BE MADE TO PAY 3X THE AMOUNT OF AN ERROR IN FEES. THIS BANK IS TAKING COMPLETE ADVANTAGE OF THIS SITUATION.

I WILL PAY A FEE FOR AN ERROR IN ACCOUNTS PLUS WHAT IS OWED BUT ADDING FEES EVERY SINGLE DAY IS ABUSE AND PNC NEEDS TO BE STOPPED.

Business

Response:

To Whom It May Concern: PNC Bank, N.A. responded to [redacted] on February 17, 2016, and considers this matter addressed. Sincerely, Andrea C[redacted] Executive Client Relations PNC Bank

Review: I applied for a Credit line over draft Protection with PNC bank to cover any balance deficiencies in my checking account. Last week I did not receive my paycheck on time from my employer through direct deposit. So my account became negativer. PNC bank charged me a n overdraft fee of $36 dollars for 19 times between 9/23/2014 and 9/29/2014. I called the bank , who said that my credit line was frozen and they allowed me to use my debt card not knowing the paycheck did not go through and they kept charging $36 for each cup of coffee or a sandwich I bought through the day.The bank should have exercised more diligence by calling me . which they call if there is a large withdrawal , but the bank let this issue keep going on because there were charging a very unreasonable amount of fee. I am asking that PNC bank restore all the overdraft fees because they were unjustly chargedDesired Settlement: refund of 20x$36 - $684 in overdraft fees

Consumer

Response:

I had three account s

with PNC bank a money market account , a

credit line ,and an interest checking

account where my employer directly send

my p[paycheck to this account ending with [redacted]

In occasions where I

was short of funds to pay me expenses

from the interest checking I had the

system setup to transfer the funds

from my money market account to my interest checking account. The bank charges

me $10 per transaction. Few months ago I

close the money market account and I asked the bank to provide me with overdraft

protection through my credit line.

Couple of months ago the I discovered that the bank charged

few fees each one was for $36 which added to couple of hindered dollar. I

called the bank and I asked them to explain what happened, they said that I did

not choose overdraft from my credit line, they said that I signed up for what

is called opt-in overdraft protection draft. At that time I thought was not

clear of what I informed the bank. so I did not argue with them and I asked

them to please change the overdraft protection to my Credit line. The bank promised to do, so and

they did.

Last week , the same thing happened discovered that the bank

charged my Over Draft protection fees nineteen times each time was in the mount

of $36 , all happened between 9/23 and 9/30 . Apparently my check came in late again

and the bank did not use my credit line again to cover the cost. I called the

bank couple of days ago and they said that

the credit line was suspendered , this

is they chose to cover my charges using the Opt-in of overdraft protection, the

same option I asked the bank to remove for the second time when

they were told to use my credit line not the banks’ overdraft protection

service

So the bank charged

me $36 two to three times some time for buying a cup of coffee or a sandwich.

Here are my issues:

1.

The bank should have connected my overdraft to

my credit line first time I asked them

2.

The bank should have removed the option of overdraft

protection( opt-in )option as I requested

after I had my self covered using my

credit line

3.

The bank claims that they notified me of the

suspension of my credit line, which I never received any written of verbal

notification.

4.

Even if my credit line was suspended the

overdraft protection service from the bank should have been removed over a

month ago.

5.

The bank stands to make $10 per transaction every time they charge my

credit line, and they charge $36 per transaction every time their overdraft

protection service is used.

6.

I am asking that all the charges to be resorted

Business

Response:

On Mon, Jan 12, 2015 at 2:34 PM, <[redacted]> wrote:PNC has responded directly, by mail, to [redacted] case# [redacted]. No release was provided.[redacted] Bank Officer Executive Client Relations Enterprise Escalation Group

Review: bank service should provide their customer protection from unauthorized withdraw and response to customer's request in a timely manor.

Due to job change I cannot afford to keep my bank accounts with PNC bank open as they require an active balance of $2000+. I sent a request to close my accounts on 11/21/2015 through their online banking message center and notified all my billing accounts to stop using my PNC bank account. But two weeks later I found the bank accounts are still open with negative balance.

I don't understand why the bank refuse to close my accounts and even have no protection for overdraft when the accounts balance is 0. All I see is they keep on charge my account with fees.

The online banking should provide timely response to customers' requests and provide protection for the accounts from overdraft, or at least to notify their customer on the accounts status such as alerts for account overdraft in a timely manor.Desired Settlement: The bank should close the account immediately upon customers' request, or at least froze the account from overdraft, instead of changing fees for the bank's benefit without notify their customer. Their customers need their protection from unauthorized withdraws.

PNC bank should refund any of their fees charged to my account.

Business

Response:

December 22, 2015 PNC Bank, N.A. Responded to [redacted] on December 22, 2015 and considers this matter addressed. Thank you, Meghan J[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I deposited a check in the ATM on Saturday, 8/22/15. The online calendar for PNC bank told me that the funds would be available today, 8/24/15, which was in time for me to pay my rent. The funds are not there. I spoke with someone in customer service, who said I needed to go to the bank in person in order to get the funds released. I went to the bank and spoke with Chris C[redacted] He said "I don't know where they got their information from, but they're wrong. You'll have to call them back." I called them immediately from the bank parking lot. I was told to go to the bank, yet again. I went inside and spoke to Angela, who said, again, that the CSR was wrong. I called Escalations and spoke to T.J. S[redacted], who told me I had to wait for the money and that there was nothing they could do, even though the check I deposited was a bank check, he wouldn't call the bank to verify the check. I asked to speak to a supervisor, and he initially refused saying he was the highest person to speak to. After arguing with him, he said that he spoke to supervisor Michelle M[redacted] who said she did not want to speak to me and he should send me to her voicemail. He also said other supervisors wouldn't speak to me, but would not provide their names when asked.Desired Settlement: Since my rent will be late and I will likely face eviction court due to the funds not being available as promised, I would like PNC to pay any late fees I may accrue as a result of their lack of service.

Business

Response:

Tell us why here...PNC responded directly to [redacted] on September 25, 2015. PNC believes it acted appropriately and considers this matter addressed.

Review: I made a mistake and paid some bills online forgetting that my car payment, which is on automatic pay, had not posted yet so I transferred money out of my retirement fund to cover the transactions. I have transferred money between my PNC account and my retirement account many, many times and it takes one business day to deposit to my account. PNC would not accept the deposit causing a virtual trainwreck in my account. I had to reissue the transfer on Tuesday night so it didn't get initiated until Wednesday and the funds were in my account today. I had to pull money from different accounts and deposited enough money to cover the transactions but the next day they had charged me two overdraft fees of $36 each. I called them and they waived those two fees. I had two more transactions pending yesterday so I went and deposited additional funds. To my dismay I had two more charges of $36 each. When I called to speak to them this morning the person I was talking to could not resolve my issue but the money management team was not into work yet so she said they would call me back within 24-48 hours. They did call me back today but they refuse to give me back my $72. I feel like I am in one of those [redacted] Bank commercials where the "evil" banker is sitting back and totally taking advantage of someone because if they would have just accepted my transfer from my retirement account the first time I initiated it then this would never have been an issue. I think that there business practices are shady at best. In the past I have made mistakes along the way with my account and have paid my overdraft fees without complaint. This time I feel like they are taking advantage of the situation just to make a few dollars. I am a customer of 6 years but if they do not return my money, which is nothing to them, then I will leave their bank and go to a bank that has a 24 hour grace period.

Thank you and have a nice day.Desired Settlement: I am a customer of 6 years but if they do not return my money, which is nothing to them, then I will leave their bank and go to a bank that has a 24 hour grace period. The total is $72. Not have they taken my money but I have spent a considerable amount of time trying to resolve this situation. On Tuesday I was on hold for 30 minutes before I got to speak to a consultant. I wish I could charge them for my time but I will accept the $72 refund.

Business

Response:

Tell us why here...PNC spoke with [redacted] on September 15, 2015 and considers this matter addressed.

Review: PNC bank has been charging me a monthly fee for not meeting a balance minimum. However, I was never informed there was a minimum balance. I was never provided with statements indicating that I was being charged a monthly fee that I could have avoided. The bank did not have my proper email address to send me eStatements, and never indicated to me that they did not have my correct email address. I called the bank and asked to speak with my private banking associate, [redacted]. She was not available, and the person I spoke with on the phone said he would email [redacted] with the issues I've explained above. That was several weeks ago, and I still have not heard anything back about my complaint.Desired Settlement: Refund of all prior fees associated with this issue. Now that I know about the minimum balance requirement, I will keep the appropriate amount in my account.

Business

Response:

To Whom It May Concern,

PNC Bank received the complaint for Mr. [redacted] on January 13, 2014. We have evaluated the information and mailed the response to the client. We do not have written authorization from Mr. [redacted] to respond to your office. Should you have any further questions, please feel free to contact me at ###-###-####.

Sincerely,

Executive Client Relations

PNC Bank

Review: I have been trying to get a replacement gift card in the amount of $35from PNC Cardholder Services since 1/21/15. I have not received the card.

I purchased a PNC Gift card from [redacted] branch on November 19,2014 in the amount of $35 to be used for recurring charges for my [redacted] account but found out on January 21st that the card could not be used for those types of charges so a new card was suppose to be sent out on 1/22/15 but by 2/5/15 I had not received that replacement. I called Cardholder services again and was told by a representative a card was reordered on 2/5 but I still had not received the card by 2/11 so I called PNC Cardholder services again and was told by a representative that the card was not sent out on 2/5 that person could not tell me why but that I would receive a call back regarding the matter. I received a voicemail message stating a card was sent out on 2/13 and I would receive the replacement card within 2-3 business days via [redacted]. I had not received the card so I called again on 2/19 and was told because Monday 2/16 was a holiday the delivery would take 3-5 business days. I still have not received the card that I called to request again on 2/23 which I was told by representative [redacted] that the replacement card would take 5-7 business days.Desired Settlement: I would very much like to receive a replacement card from PNC Cardholder Services or if possible a replacement from PNC bank. I have been waiting at least 1 month for this replacement card that as per the PNC Gift card Terms and Agreement I am entitled to.

Business

Response:

Dear Ms. [redacted]I have confirmed with the customer that her issue was resolved to her satisfaction on March 19, 2015. Please contact me directly if you have any questions regarding this matter.Sincerely,[redacted]OfficerExecutive Client RelationsPNC Bank

Review: Why has PNC not exercised a foreclosure notice of a loan past 120 days past due? I am a cosigner of a loan to where the borrower has the means to pay $1.4M in assets, but chooses not to pay. The loan has been reported over 150 days overdue for the past 25 months. I feel that PNC Bank is not fulfilling their part of the loan agreement to enforce the terms that I agreed to when I signed the note. Please initiate foreclosure proceedings on [redacted].Desired Settlement: Start forceclosure on property at [redacted]

Business

Response:

10-9-14 [redacted] PNC Bank has spoken to the customer addressing the concerns for this case.

Consumer

Response:

Review: I have had my account with PNC Bank for 5 years now. I Had $26 in my account I have both of my check cards on file for my [redacted] account as I am switching to another bank due to this very issue. I purchased something on [redacted] that was $50. I forgot to select the card for my other account so the payment came from my PNC account. Now I only had about $26 in my account Pnc did not deny the transaction due to insufficient funds as one would expect. They let the charge go through over drafting my account. Now since I do not use this account anymore and was planning on closing the I did not know about this overdraft until I stopped at the ATM to deposit a $20 check and received my transaction receipt in which my account was $162 in the negative! They charged me $36 for over drafting on the $50 transaction, which should have been denied as it is not a bill being paid, I never authorized [redacted] to take money from my account if there were insufficient funds. Then on top of that PNC let another $37.95 and $9.12 transaction from [redacted] go through and again charged me a $36 overdraft fee for both transactions and are charging me $7 a day for being over drafted, The total as of today is $129, which I believe to be fraudulent charges. I called the bank to explain what happened and ask if they could remove the fees and all I received was condolences for my frustration and told they could do nothing for me. To me this is theft not an overdraft fee when the transaction could have easily been denied due to lack of funds. PNC already lost a settlement over overdraft fees and their shady practices seemed not to have changed at all.Desired Settlement: I would like all overdraft fees and continuous overdraft fees refunded and then I want the account closed for good. I have no problem putting the money in that would pay for the items that were charged to the account.

Business

Response:

Please closed these cases as answered. Thank you The complaint for [redacted] was closed as the customer also filed an Attorney General complaint.