PNC Financial Services Group, Inc.

Review: I was charged a $36.00 overdraft fee that I should not have been charged. I deposited a check on Sunday morning thru mobile deposit. It was deposited before 10pm as PNC States that any checks deposited before 10pm will be credited the next business day which would have been yesterday. I have also been told previously that anytime you show a negative balance on your account if you deposit funds covering the negative amount within the same day you will not be charged an overdraft fee. Yesterday I was under the impression the deposited check had posted. My rent check was also posted the same day. Today I find I am being charged the overdraft fee but on my account both the deposited check and my rent check show they posted the same day and I do not see why I am being charged an overdraft fee. When I called PNC to request the money be refunded I was told that it was not the bank's mistake and I would not be refunded the money. I then asked to speak with a manager who told me the same thing. They said that on their end they show the deposited check posted today and the rent check posted yesterday which is why I am incurring this fee. I explained to them that on my account it shows both checks posted the same day. I was then told to call and speak with someone in the money management department. I did this and I am still being told very rudely that I will not be given the refund because it was my fault that I had an overdrawn account even though they state any checks deposited before 10pm will be credited the next business day and my account shows that both checks (The deposited check and the rent check) were posted on the exact same day.Desired Settlement: I would just like the $36.00 overdraft fee to be credited back to my account.

Business

Response:

September 9, 2016Dear Ms. [redacted]PNC Bank, N.A. responded to Ms. T[redacted] on September 9, 2016, and considers this matter addressed. Sincerely,Lisa M[redacted]Executive Client Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I also want to thank Lisa again for taking the time to contact me and explain certain things that had not been explained previously to me and for refunding the overdraft fee.

Regards, [redacted]

Review: I have 2 debts with PNC Points Credit Card (total debt as of May 2016 = $16000). Debt 1 - Credit card promotional opening offer with an APR of 0% that expires in December2016. This offer started in October 2015. Amount owing approximately $8000. Debt 2 - A recent convenience check promotion with an APR of 0% that expires in May 2017. Amount owing $8000.

In May I paid $1299.50 to meet the minimum revolving payment due ($ 400) and the extra $899.50 to hopefully decrease debt 1 (older debt). In June I purposely made 2 separate payments - (6/1)of $600 to meet the minimum revolving payment due. I made another payment (6/11)of $1270 to decrease older debt that with APR expiring sooner (that was my hope).

However on both occasions the entire amounts went to decreasing the newer debt - thus keeping the balance on the older debt (in fact the older debt balance increased to $9,299.50). Please note that I have not used the credit card for purchases or transactions since (4/29) so logically the older debt amount should be less than $8000.

I called PNC support service many times to get them to rectify or adjust these payments so that my older debt would be serviced and to decrease that amount before servicing the new debt. Their policy states:

*Allocation of your payments will be at our discretion, and generally that means that we will apply your payments to balances with lower APRs before balances with higher APRs. However, any payment you make in excess of the minimum payment due will be allocated to balances with higher APRs before balances with lower APRs.

Neither the customer services manager nor the Executive Client Relations Officer were able to assist with my request nor could they give a common sense , logical explanation for not being able to reduce the older debt first. They mentioned the lower APR - but both had the same APR. I understand their policy that the major part of the minimum revolving payment should go to the newer debt (lower APR- because it expires later). However I strongly believe the all additional payments should pay off the older debt as it would expire sooner- so technically it will have an higher APR. Both PNC reps. did not know how to handle this and tried to pass it off as a system (tech)issue. I believe that PNC is short changing customers with their "discretion" policy.Desired Settlement: Common accounting sense would dictate that older debts should be paid off first ( before a newer debt) after meeting the minimum revolving payment requirements.

I would like their accounting to reflect this. Meaning that all extra amounts I pay go towards decreasing the older debt first after meeting their minimum revolving payment requirement. This must be reflected in the statement accordingly.

Business

Response:

PNC Bank, N.A. responded to Mr. [redacted] on June 30, 2016, and considers this matter addressed.

Consumer

Response:

Review: My husband went to the location on [redacted] NC on Friday 07/29/2016 to withdraw $750 from our checking account for rent. Once he got to [redacted] to pay for our money order he took the money out of the envelope and realized we had been shorted $100. I then called the bank to let them know to start counting down their drawers bc my husband was shorted $100 in the drive thru. So they did so and told my husband (once he got there) that Brittney balanced out and that they would submit a request to the escalations team to have film pulled. Two hours later I called to see if the request had been submitted and it wasn't. This was very suspicious to us considering the manager, Lisa, told my husband that she had already done so. It took me calling them 6 times in order for her to finally submit the request. The branch wasn't very busy that day as my husband said it was empty when he went back in there to tell them about the shortage. Lisa was very rude and unprofessional as she began yelling at another employee to "go ahead and freaking hit submit on the escalation request" as I was bothering her. I'm the one without $100 that somehow disappeared. Later on in the afternoon I spoke with the escalations team and was informed the same thing that they had counted the money and she wasn't over and that it can take a while for them to have the camera's pulled. What kind of establishment does that? I expect my refund immediately and also the court costs that I will have to pay for paying my rent late due to the banks negligence.

Business

Response:

PNC Bank, N.A. responded to [redacted] on August 29, 2016 and considers this matter addressed.Thank you,Melissa G[redacted]Executive Client Relations

Consumer

Response:

Review: PNC Bank stole $108 from my account with ridiculous fees over the 4th of July weekend. During Independence Day and celebrating US history and what America stands for, this bank over charged my account $108. These fees are excessive and without merit. No way in [redacted] will I put up with this from my financial institution that I have been with for years. I have tried to work this out with customer service, but I get bounced around for hours on hold and nothing gets accomplished. If they just took a second to look they would see I was wrongfully overcharged these amount totaling $108. One fee - ok fine. However, this could be theft. No way did I sign paperwork when I signed up for this account allowing these type of fees.Desired Settlement: The overage fees of $108 put back in my account that they stole. If not, I will be looking into new banking. Going to the news media with my story and submitting a small claims court case to recoup my funds.

Business

Response:

August 4, 2016 "PNC Bank, N.A. responded to [redacted] on August 4, 2016, and considers this matter addressed” Thank you, CJ

Review: Deposited my husbands check into the ATM. The next day PNC wouldn't make funds available and said the reason is an unpresentable item. I contacted the branch manager and he presented that the ATM no longer takes double endorsed checks and that we would receive a legal copy in 5 business days. Well 5 business days passed by I called the customer service and they said that I would have visit the branch. After a visit to the branch the manager tried to get to the bottom of it and after nearly an hour and 4 transfers from one department to the next all he could come up with is that it is in mail. It has since been nearly 3 weeks and after numerous calls to rude, ignorant, and obnoxious customer service representatives they still have no answer and the problem is unresolved.Desired Settlement: To make funds available or return a legal copy of my check.

Business

Response:

PNC Bank, N.A. responded to [redacted] on July 20, 2016, and considers this matter addressed.

I am in the military and currently stationed in [redacted]. I am being relocated to [redacted] in October and contacted PNC bank on 23 August 2016 requesting a lien holder authorization letter to authorize shipment of my PNC financed vehicle from [redacted] to [redacted]. In order for PNC to process my request, I needed to fax them a letter stating why I needed the lien holder authorization letter along with proof of insurance and a copy of my military orders. I typed the letter and specifically stated I was requesting a lien holder authorization letter on signed company letterhead authorizing the military vehicle processing center to ship my vehicle from [redacted] to [redacted]. I included my PNC account number and year/make/model of my vehicle. I also provided the proof of insurance that my vehicle would have coverage throughout shipment and a copy of my orders. All of these documents were faxed to PNC on 24 August 2016. I waited a few days thinking that someone would contact me to let me know they had received my fax and the letter was on its way but instead, I had to contact them only to find out they had not received my fax. So I faxed it again and this time, I asked for a manager's personal fax and phone number so that I could have a point of contact. I had the pleasure of speaking with Jan S[redacted]. Jan talked a great game on the phone. I faxed her my documents and never heard from her again. She never called me back as promised and never answered my phone calls. Every time I contacted PNC, I would tell the consultant what I was seeking and was transferred to a department (have no idea what department) but I spoke to several rude consultants - Nick, April, Mike - they would all put me on a brief 3-5 minute (more like 10 minutes) hold and either hang up on me or transfer me to someone's voicemail and of course, I never got a call back. However, I was eventually told that my insurance document did not specifically state that my vehicle would be covered in shipment. I contacted my insurance company and was told that my insurance card was proof of coverage and the declarations page (which is what was provided to PNC showed specific coverage) but that apparently was not enough. PNC also wanted me to advise them on how long I would be out of the country. Last I checked, [redacted] was a state and I am relocating back to [redacted] in October (my letter stated I was relocating back in October). But anyway, here it is 10 September 2016, and I still do not have my lien holder authorization letter but it's okay because I've since refinanced my vehicle with [redacted] and they are sending me my letter next week. I will be able to ship my vehicle back to the mainland.
The ironic thing about this situation is, I could not get PNC to contact me at all throughout this entire process, but as soon as [redacted] mailed them a check and paid my vehicle off, I received a call from their service members operations center regarding potential benefits and or protections under the service members civil relief act. You have got to be kidding me! PNC bank is the worst business I've ever dealt with. If the military operated so care-free and nonchalantly as PNC does, we would lose lives on a daily basis. I cannot believe this corporation is allowed to treat people this way. I would not recommend this business to any of my family or friends and I will warn all military to stay away! They are not military friendly!

As of: 16 May 2016, PNC STILL STINKS! They continue to justify stealing from their customers, just today I've gotten an email suggesting that the "Due Date" is too late to pay, therefore it gets posted to the next day, then the customer gets charged a late fee. Their policy is to justfiy robbing their customers, blind! PNC will NOT recognize a wrong on their part and reimburse you, past two wrongful charges. They don't even have a grace period, after the due date. They will find any split hair, to justify cheating. I should have had a $25 credit, but getting no where, with it. I am so tied-up in anger over this, I can't even stand dealing with this bank, for one last Visa payment.

Review: When I refinanced my mortgage at PNC bank, I was told by the Representative Floyd S[redacted] (who no longer works there) that if I paid off or paid a large chunk towards my mortgage, I would no incur any fees. Today I called PNC and they told me they would charge me $250 to make a large payment towards my mortgage.Desired Settlement: I want them to waive the $250 processing fee.

Business

Response:

PNC Bank, N.A. responded to Mr. [redacted] on June 15, 2016, and considers this matter addressed. Thank you

Review: On Saturday, September 3, 2016, before 9:00 a.m., I deposited a check in the amount of $219. On September 6, 2016, PNC improperly assessed an overdraft fee in the amount of $36.00. This fee was in error for several reasons: 1. Funds were there and available. 2. The bank has previously verbally agreed not to assess an overdraft fee UNLESS a check had been deposited. As such, we stopped writing checks from this account over two years ago. 3. The bank also assured us that they will NOT pay for items if no funds are available.

I reached out to the bank on numerous occasions. I have specifically requested that the bank communicate with me in writing as they have breached all their verbal agreements above. I need this money returned.

As far as I am concerned, these finds were stolen, improperly removed and need to be returned immediately.

There is no reason for a bank to assess a fee when the funds are available and when they verbally promised they would not.Desired Settlement: My desired outcome is that PNC returns the funds illegally removed.

Review: I deposited a check into my checking account via an ATM Monday evening Sept. 12th. Yesterday, Sept. 13th, I went to use my debit card and my transaction was declined. I went online and saw that the check was in the process of being returned as an "unpresentable item". Apparently, the check was not clearly legible so it was being withdrawn from my account. Now let me tell you what this check was and what is going to happen with my checking account at this point. This check was a refund check from my son's university for over-payment on his tuition from last semester. [redacted] - 400 miles away). He signed that check over to me and I deposited it into my checking account because I paid his tuition AND RENT for this semester. I contacted PNC and was told I need to contact the branch where I used that ATM. Spoke with someone at this branch (Im sorry I didn't get her name). She was VERY helpful and contacted the adjustment department to try to help me. Needless to say, that did nothing. The ATM department decided to MAIL the check back to me (not call, email, text, etc. to let me know there was an issue with the check even though I have my profile set up with every possible way of contacting me). Now that payment I made to [redacted] is not going to go through because this check was not accepted and my account will not have enough money in it to cover the tuition AND rent payment. I have no idea when this check that was MAILED will get back to me and I am hoping that my son is not told he cannot attend classes or get into his apartment. I feel this situation was handled very poorly by what is supposed to be a professional institution.Desired Settlement: I have no idea what possible outcome will suffice. I think this business should have contacted me to let me know there was an issue with the check being clearly identifiable and instead of MAILING the check back to me, I could've come in to the branch where I deposited the check with the remittance so it could have been clarified.

Business

Response:

On Tue, Oct 18, 2016 at 10:46 AM[redacted] wrote:Good morning, [redacted] PNC Bank, N.A. responded to [redacted] on October 18, 2016, and considers this matter addressed. Brett B[redacted]Executive Client Relations, OfficerEnterprise Escalation Group

Review: I have been a PNC customer for over 6-7 years now. My main banking accounts are with PNC, and in all these years, yesterday my account was overdrawn. I called PNC and immediately deposited and transferred money to cover that overdraft amount. Next morning I saw 2 overdraft bank charges despite of my deposits. I was out of town so I couldn't personally come to the branch and called the customer service line. They made no effort but told me they can't do anything. I had other accounts which I closed immediately and also my credit card account. I have a lot of direct deposit and other account linked so I couldn't close the checking account right away. But I will be in a week or so. I was someone from PNC leadership to know how poor customer service they have specially for a long time customer like me. It goes to say they do not care of their customers. I am writing to see if anything can be done with the charges, if not I am taking my business to someone else.Desired Settlement: Requesting refund.

Review: I am a recent college graduate that was since hired as a high school math teacher. I just received my first check from my teaching salary, so naturally I deposit the money that was almost $5,000 (it was for 3 pay periods). Again, this is my first check as a college graduate so I have loans that need repayment and I'm also just transitioning into my adult career so naturally I have bills that need to be paid. The next morning my check is cleared and I can see my money in the Virtual Wallet app. So I use that morning to pay off credit cards and to buy breakfast before heading to work. by the time I get out of work my account says $0.00. I immediately make my way to PNC before heading home to find out the issue. Although the system was down at the time I am told that someone by the name of Shannon (someone I have never met or has consulted with in terms of my money) has deactivated my account because "the amount seemed suspicious". Mind you, I had no missed calls throughout the day, no emails, or any other attempt to get in contact with me. On top of that I am working a job that requires me there at 7am and sometimes I don’t get off till 8. I typically (I just happened to have my mother drop me off that morning) take public transportation and since my card was showing a $0.00 showing a correct balance I could I have been left trying figure out a way to get home because I had no cash on me. My account was just immediately deactivated in the middle of the day after using it 3 times that morning. Mind you, I also put money to the side in my Reserve account because I am planning on moving in the next few months and want to start budgeting. So after going to 3 branches and calling 2 times I was finally helped and my Spend account was adjusted to show the amount of money that was left over after moving some to my reserve ($2,000 to be exact), paying my two credit card bills off, and paying for breakfast. As I checked my app at the branch I left the assistant branch manager know that my Reserve still reflected a $0.00 balance and I was then told it should show up in about an hour or by the next day. I took that with reassurance and I was instructed to call if I didn't see that change. Again, I'm a new teacher so my days are packed with getting ready for my students to arrive on Monday but I made the effort to call anyway (still received no help), and then I went back to the branch that helped me yesterday (8/16) which is also the branch I deposited the check on (8/15). I was told that my funds would be made available on the 22nd and that next time I should withdraw my money then add it to the Reserve account. Not satisfied with that answer -- because then what is the point of the Virtual Wallet app and account if it doesn't work efficiently -- but I am pressed for time so I returned home and I called the 1800 PNC number to get some further information. I was told to wait while they contacted the department that could help me. This was at 6:20pm and conveniently when the representative gets back on the phone the department she was trying to reach is gone after 6PM. I am extremely frustrated and at a loss for words with the lack of communication not only to me but to customer service reps throughout this company. Where is my $2,000? Why is my account on hold? And when my account was deactivated why did I have to go to an ATM to find out? Why was I not alerted about my own money that I've earned - check in my name, hours work for BY ME? I don't understand the suspicion and I don't understand why how something that belongs to me is on hold and to further that was put on hold by someone I have never even spoken to. I can't and I will not have this happen again, and if that means leaving PNC then so be it. But I will not become victim to "suspicion" from a check that has my own government name on it. Whatever this system is I think it's unprofessional and inconsiderate of your client's lives. Like I mentioned before I am trying to pay off student loans, move into an apartment, and even further my education and I'm not able to do these things on deadlines that I have already set because the check from my place of employment which is a high school didn't seem legitimate? I'm tired of waiting and I'm tired of being redirected to departments until they're closed and I'm told to call back tomorrow. Throughout these 3 days I’ve been told several different answers from various people in your company as to where my own money is and honestly after working 7 days a week and 10+ hours a day I don’t have the energy, nor time to keep traveling from branch to branch to find out where something that belongs to me is.Desired Settlement: I want my $2,000 deposited into my account immediately.

Business

Response:

PNC Bank N.A. responded to [redacted] on September 8, 2016 and considers this matter addressed.

Review: My bank, PNC, charged me four overdraft fees ($36/per fees) for an erroneous merchant charge that was reversed the same day. The bank held the charge for four business days from 8/12/16 to 8/18/16, while accruing overdraft fees for a transaction that was reversed by the merchant on 8/12/16. After contacting various customer service representatives at PNC and filing a formal complaint, I was told that after the erroneous transaction cleared my bank account, I would receive a refund for the overdraft fees. Finally, I contacted customer service on 8/18/16 and they explained I would not receive a refund and the erroneous transaction does not exist.Desired Settlement: PNC bank should refund my bank account $144 for the four $36 overdraft fees charged to my bank account in error.

Business

Response:

PNC Bank, N.A. responded to [redacted] on August 24, 2016, and considers this matter addressed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On 6/25/16 I used the PNC ATM at the quick check on [redacted] to make a withdrawal. I attempted to withdraw $100 and the ATM read the transaction could not be processed. I got no receipt or any type of paper printed from the machine I also did not receive my cash. Immediately after I checked my checking account and the $100 was deducted from my account. I contacted PNC Bank and they told me that they cannot help me. I also contacted my bank and was advised that the transaction should be resolved by PNC Bank but they could dispute the transaction for me but it would take up to 90 days to get my refund, which Isn't convenient for me. I just want my $100 refunded. I can provide a screenshot from my bank statement showing the money was taken out and also my current information if that is needed on more secure communication.Desired Settlement: Refund of the $100 that was not given by the ATM.

Business

Response:

PNC Bank, N.A. responded to [redacted] on July 18, 2016, and considers this matter closed.

Review: I have an issue, and was hoping you could help me out. Back in March 2015 I took out a mortgage with PNC, and I few months later, a representative at the downtown branch suggested I open a "Free" checking account, which I agreed.

Just recently, I noticed I have been charged a $15 per month service fee for the last 7 months. Beginning November 2015. ($105 total)

I called into customer service with the issue, and the rep over the phone verified the account was in fact fee free, but the rep had not properly linked the account to my mortgage (The linked account to mortgage made checking account free) . He then corrects the issue, links the accounts and credits my account one month $15 and suggested I go to the branch where I signed up for the additional adjustments, as he was not able to do so over the phone.

So, I go to the downtown Greensboro branch and the rep there investigates it for me but only credits my account two additional months. He says he is unable to make the full account correction of due to a 3 month "statue of limitations" on customer service issues.

What I asking of you is to fully correct my account. So far I have not met anyone at PNC willing to take ownership of the situation. This is in fact a "bank error" and I would like to have it corrected, and am looking for $60 in total adjustments back to my checking account.Desired Settlement: Refund of $60 in account fees to my checking account. #[redacted]9405

Business

Response:

July 22, 2016Dear Ms. [redacted]PNC Bank, N.A. responded to Mr. [redacted] on July 22, 2016, and considers this matter addressed. Sincerely,Lisa M[redacted]Executive Client Relations

Review: Closed all of my accounts including credit cards over 7 weeks ago. I am owed a refund from my credit card. I have called multiple times and was told my check was on the way . Now its a month later and they still have not issued my refund check. If the situation was reversed I would be paying multiple fees and daily penalties. They have no right to hold my funds until they feel like they should refund my money. This would be set as a collection if I owed them. This is not only immoral but illegal. They should be held accountable as the consumer is to ensure refunds are set in a timely matter.Desired Settlement: I want my check that is owed I also want the late fee I would be charged as well as the daily calculated interest rate. It is what I would have to do if I owed them the money. I have spoken with a lawyer and have filed a complaint with the attorney general.

Business

Response:

7-8-16 JME PNC Bank, N.A. responded to [redacted] on July 8, 2016, and considers this matter addressed

Review: Yesterday, May 19th, I attempted to open a checking acount with PNC. The "Wallet" basic account. I went through the application and was approved so I attempted to fund the account with my [redacted] Card.

[redacted] initially denied the charge because they thought it was unusual that I was in another state or something ridiculous like that, so I spoke to them and they assured me there would be no more problems.

I filled out the application a second time, only to have PNC's website experience "technical failures" at the moment of truth, so I waited 20 minutes and tried again, except THIS time, PNC said that I had made too many attempts to open an account and I would have to go to a branch. (which is several hours away.)

I called the number and the man I spoke with told me that the best solution he could offer me was to start a new application over the phone and then wait 4-6 weeks. I couldnt believe what I was hearing.Desired Settlement: I chose PNC for a reason and I would still like to bank w3ith them if they can resolve this matter in a timely fashion. If they can't, well then I feel it's my duty to warn other consumers. Seeing as neither reason for the application being delayed was my choice or my doing, I don't understand why I should be the one punished.

Now, because PNC does check with consumer agencies, it looks as though I've been denied for a checking account, which ofcourse makes other banks weary.

I would like someone to please contact [redacted] if necessary to confirm the reason for their denial, but I want to open an account.

Business

Response:

PNC Bank, N.A. responded to [redacted] on June 22, 2016, and considers this matter addressed.

Review: Lost my credit card. PNC issued a new card and in the process changed my 4 year online relationship with them to go with online statements. As a result I didn't pay my bill on time. PNC assess a 25 Late Fee and Interest charges. This was their goal in my eyes to make more money by deceiving clients to change their working relationship with PNC. PNC has since refunded the money for the late fee and interest, however, I'm mostly upset with the surreptitious splash screens end users are confronted with when logging in to services. These screens seek to benefit PNC more by saving money and attempting to assess fees than with serving the customer.

PNC and all banks need to change these deceiving processes.Desired Settlement: I'm not sure I picked the correct desired resolution, however, splash screens seeking to change customer relationships with undesired defaults pre-selected for the benefit of the bank at the expense of the customer should not be displayed just because a credit card number was reissued as a result of a lost card. PNC was seeking to exploit its customers during stressful situations (a lost credit card) resulting in cost savings for themselves and gains via fees.

Review: On 7/27/16, a check for $298.70 was deposited to my account however, I had an unexpected IRS withdrawal that was causing me to be short $23.63. I then went in around 330p to deposit the funds to avoid the rejection but it was too late. The check was rejected and the fee of $36 was deducted. With my deposit, the available funds were now $309.07. As I expected the check to redeposit, to my surprise it was rejected again on 7/28. However, this time I couldn't understand why. I called PNC Customer Service on Thursday 8/4 and the rep looked into it for me, her name was Jennifer and was super pleasant. She herself was confused for a minute because she didn't see why it was rejected again.

Then Finally she found it, there was a $6.00 charge in my primary account so instead of rejecting that. I was now $1.66 short for the $298.70 check and no way to correct it as I check my account daily. No one called me either but why isn't there a minimum allowed for the $36 charge? For $1.66 this check caused my car insurance to lapse and I had no Insurance from the 29th until the 5th when I called the insurance company to discuss my missed payment.Desired Settlement: I understand the first fee, due to the IRS I will accept that. But the $1.66 is just ridiculous to charge a $36 NSF Fee. At this time, I would like that $36 back as I had to report it with the Revdex.com since no one at the bank has authority to give you refunds.

Business

Response:

PNC Bank, N.A. responded to [redacted] on August 11, 2016, and considers this matter addressed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I recently opened up a car loan with them in january. I have requested statements multiple times to be mailed to me as I would like paper statements and not have to go on line to see if my payments have been received and posted correctly. I have had my internet accounts hacked recently and dont like to have to use that. I have been informed by them that they send a coupon book, which it isn't even that. it is just some copied thing that you have to tear off. I have no way to verify that my payments are being credited. please help in getting them to send paper statements like every other place in the world does when requested.Desired Settlement: to have paper statements sent to me monthly that show my payments posting and what my current balance is owed.

Business

Response:

On Wed, Aug 17, 2016 at 3:13 PM, <[redacted]> wrote:Dear Ms. [redacted] PNC Bank, N.A. responded to Mr. [redacted] on August 17, 2016, and considers this matter addressed. Sincerely, Lisa M[redacted] Client Relations Manager Executive Client Relations