PNC Financial Services Group, Inc.

Review: I was assessed two return item fees in September 2016. I wrote in online to inform the bank that a deposit from [redacted]) was on it's way. I even copied and pasted my email confirmation from [redacted], and sent it to the bank in the online message center. Two items were still returned, so I asked the bank for a refund on the fees. The bank declined claiming I had already been issued refunds. I have never had a refund from a returned item. I advised PNC that I would involve the Better Business Beauru. PNC had their escalations department reach out to me, but I was sleeping when the Representative called. The representative emailed me, so I responded to her email. I attempted to reach her via email 2-3 times after that. She never called back or responded to a single email from me. I notified PNC, and asked them to have another representative from their escalations reach out to me anytime after 1:00 PM. Someone called me a day or two later at 9:00 AM. From then on, we've played phone tag. Since I'm hard to reach via mobile phone, I gave the second rep my email, and advised that if she couldn't catch me via phone call, to email me. After more phone tag, I left her a long message with my name, phone no., address, and email.'I gave her a summery of my problem, and asked her to call me or email me with a response in regards to waiving the fees. She had all my information in her voicemail, so she could have pulled my account and gotten back with an answer. She did call back, but left no idetaiks or response. I phoned back, and I received her voicemail. I advised for her to call me with a response. It has been two business days, and she hasn't phoned back. I attempted to reach the representative earlier today, and I left her a voicemail asking for a call before the end of business. She hadn't phoned back. Currently, there are no fee credits on my account. It's obvious that my issue hasn't been resolved, and I have been generous in my deadline offer to PNC to have this resolved. They have failed to meet the deadline of last Friday.Desired Settlement: I am demanding a refund of the two return item fees from September 2016. I will except responsibility for any other nessasary or reasonable bank charges and fees past, present, and future.

Consumer

Response:

On Wed, Oct 26, 2016 at 2:11 PM, [redacted]> wrote:This complaint has been resolved. Thank you so much for your time. Sincerely,

Review: There is a sign on bonus at PNC bank for new customers of $300. This is if you have direct deposits totaling $5,000 within 60 days and make 10 or more purchases on the account. There was nothing stating that PayPal and checks didn't count and there was also nothing stating if it was 60 business or calendar days from account opening. In addition, the account was not able to be used for me until the end of June, even though the account was technically opened on June 15. In addition, I received varying information as to how much was directly deposited in my account. When I emailed PNC, I was told I only had less than $3,000 added to direct deposit and then I went on live chat and the amount changed to over $4,200. Apparently there is confusion even within the company of how to calculate this. I believe this is intentionally unclear so people will sign up for this bonus, just not to receive it later, but stay as a customer.Desired Settlement: I would like the $300 bonus

Business

Response:

September 16, 2016- PNC Bank, N.A. responded to [redacted] on September 16, 2016 and considers this matter addressed. Thank you, MJ

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I was sent a letter about refinancing and talked to Adam B[redacted], He informed me about the interest rate and we agreed on it. Wanted a copy of my house insurance which I sent right away. After spending $700.00 on a appraisal for a 4 plex and getting them all the information, more than 2 months later they tell me that my insurance is not good enough, I've had the same insurance with this mortgage company for more than 10 years. I talked to James L[redacted] adam's manager and told him about my issues and he said he would get them to refund my money as he checked and I did send the info within 3 days he said and it should of been caught. He told me he would put in a request to refund my money. I have sent several emails and messages with no reply.Desired Settlement: Would like someone to call me back and let me know the status of this. [redacted]

Business

Response:

PNC Bank, N.A contacted the borrower on August 12, 2016 and was successful. Please have the customer contact Lynn H[redacted] at ###-###-#### any further assistance.

My daughter is on SSI and this bank is constantly stealing her money, lying to us and making up abusive charges. Money that should've already been deducted from the so called "available balance" is deducted later from the available balance. It's like taking money twice. I put one of her checks in the bank and they rejected it with no visible excuse for why and the bank sent me a photo copy of the check that I cannot use at any currency exchange. No explanation given. There always abusive overdraft fees to pay and customer service agents have literally lied to me in saying that amounts were pending to the account when no amounts were pending. The atm balance doesn't match the app balance and those balances don't match the telephone customer service agents balances. I wrote to pnc in an online statement and someone from the company deleted my online pnc email without my knowledge. No response ever given.

Review: Unused account due to poor service, several inaccuracies and mistakes made by bank. Mistaken bill, no notification of overdraft fees provided, no due diligence informing me of overdraft of procedure on recurring charges until after the fact. Received a phone call weeks after initial billing to inform me of over $100 in overdraft fees. Customer service unwilling to work with me toward finding a mutually acceptable solution.Desired Settlement: Refund of $100 in overdraft fees and closure of account.

Business

Response:

On Mon, Jul 18, 2016 at 4:13 PM, <[redacted]> wrote:Hi [redacted]Please update this complaint case with the following information:PNC Bank, N.A. responded to Mr. Harms in writing on July 18, 2016, and considers this matter addressed.Thank you,[redacted]Ann [redacted] Assistant Vice President Client Relations Manager Executive Client Relations

unethical company with hidden charges. they have rude customer service over the phone and I was told by upper management that they purposefully reorder transactions highest to lowest and change dates at which they come out. This is so that they can profit by having more overdraft fees because you overdraft sooner, so you may receive 5 fees instead of one.

I set up my account to have overdraft protection and I have money in my savings to cover the one and only time I overdraft my account, but they failed to give me that protection and I was charged 4 fees in 24 hours even though I put money in to cover the charges the same day.

I have an excellent credit score (780) and have been a long-time customer. They refused to credit me for even one of the overdraft charges. I will also be submitting a complaint and only joining a bank that is Revdex.com accredited. This one is not. They are horrid. I am also having my parents take their money out of the bank, which totals over 500,000$. So, thats what you get PNC. I gave them a chance to resolve the issues and they did not even try. They gave me NOTHING.

Review: I have made several request for the bank to locate all the refund checks sent to my that were not cashed and apply to my account. Due to hospitialization, I either missed and have actually returned several checks that have not been applied to my account. The bank sent me a summary of what I think is the value of my property; however, I did not ask for that. I only asked that they research PNS and the previous bank records that they took over to determine that all the refund checks (or moneys sent back to me) had been applied to my account and to date, to the best of my knowledge that has not happened. account number [redacted]8164Desired Settlement: list of all refunds and when they were cashed. If any are outstanding, apply to the account. I know that there are some because I returned them because they were over 90 days and my bank would not cash them.

Consumer

Response:

To whom it may concern:• Thank you in advance for your assistance.• I think that the bank does not understand my request.• I only want them to check their records to determine the following:o The refund checks issued to me by the bank (formally RBC and now PNC) that expired during my absence and were either not received and/or returned to the bank because they had missed the 90 day expiration date to deposit.o Several of these check were returned and a request to have them applied to my account.• I did receive a summary of the value of my property, which I did not request; therefore, I feel that they don't understand what I am seeking because I have made the request over and over again and to date, I do not have an answer.• This is important to me, because the house is almost paid off.the figures keep increasing and if the refund checks that were NEVER CASHED are applied I believe that the house will be paid off and I might even have a refund.• Some of the checks that were returned were issued by RBC and some by PNC. It is the RBC ones that are of most concern to me since they sold the business.

Business

Response:

PNC Bank, N.A. responded to Ms. [redacted] on July 8, 2016, and considers this matter addressed. Thank you

Review: I was billed an overdraft fee of 38$ for this bank for a 15$ gas charge that was deducted off of my account when usually the amount debits right away. Not only was I charged a 38 dollar fee, they are currently charging me daily fees and my account is now negative 110$. I have called and emailed and chatted to these people who cares nothing about any ones financial situation, and for 15 for gas is now gotten my account at 110$ negative. How can they expect a single mother of 3 kids to ever be able to pay that down if everyday its increasing, it may not be much to many people but 110 dollars is a lot to me when I have to decide if I have enough money for gas or to buy food for my family. I am beyond disgusted at how I have been treated and disregarded by this company. They don't care and they keep billing me and I cannot pay this ridiculous amount and no one I trying to help fix the situation. This company is by far the worse bank I have ever banked with and I never report any one but with this situation of them not caring and still billing me ridiculous fees needs to be talked about.Desired Settlement: They need to get rid of all these fees on my account as well as close it account I no longer want to bank with PNC. The worse bank ever.

Business

Response:

“PNC Bank, N.A. responded to [redacted] on July 1, 2016, and considers this matter addressed” JT

Review: it is concerning a Atm bank deposit which was done 0n the evening of 7/6 /16 after 6 pm and it was my income tax check, and so I watch to see if it had posted, it read Unpresentable item [redacted] and withdrawal, so the next Morning I physically went there to talk with the Mananger ,of the branch, and I ask for my check to be giving back so I could try another way of cashing it. however the he refused saying to me that the teller over night had taken the check and mailed to to my address on file. I felt this was not good way to handled it. they could not explain to me when I would receive my check. it has cause me so embarrassment. (and I could not pay my Rent.)Desired Settlement: I would like to Receive back my givin check(.ASAP)

Business

Response:

7-14-16 JME PNC Bank, N.A. responded to [redacted] on July 14, 2016, and considers this matter addressed

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Issue: Notice of changes to "account agreement for personal checking..." specifically "arbitration provision"

December 18, 2015: Date on letter

December 30, 2015: Date on envelope when letter was actually mailed.

(December 6, 2105: Date on letter when changes take effect. (year 2105 is what letter states))

February 2, 2016: Letter containing notice made available to me. (Notice of changes to "account agreement for personal checking..." specifically "arbitration provision"

February 3, 2016:

I called ###-###-#### at 9:41am to op out of arbitration provision. I was told I was opted out of the arbitration provision. I asked for a letter in mail confirming. I was told that that confirmation letters are not given. I asked again and stated that this was the second time that PNC was changing the terms and conditions that including inserting an arbitration provision. I said I opted out of these changes last time and was offered a mail confirmation, and now, I am asking for another confirmation (for these December 18, 2015) changes opting out of the arbitration provision. I was told to wait, and was placed on hold, and then transferred to PNC's "retail escalation line."

After waiting a few minutes with no one answering. I hung up. I called ###-###-#### at 9:47am to ask again for a confirmation of opting out of arbitration, and stated that I do not have time to wait on the phone for someone to answer in the "retail escalation department." I also stated that it was ridiculous that, in order to get a letter confirmation of opting out of the arbitration provision, that I had to be transferred to the "retail escalation" and wait for someone to answer. Following my comments, the service representative offered to submit a retail escalation request on my behalf. I agree and gave her the requested information and stated that all I want is a letter mailed to me confirming my opting out of the arbitration provision, and that I did not need to be contacted via phone by a retail escalation representative.

February 21, 2015: I have not received a letter confirmation in the mail stating that I opted out of the arbitration provision.

Desired resolution: I want the confirmation that I opted out of the arbitration provision stated in the letter dated December 18, 2015 (which was mailed December 30, 2015).Desired Settlement: Desired resolution: I want the confirmation that I opted out of the arbitration provision stated in the letter dated December 18, 2015 (which was mailed December 30, 2015).

Business

Response:

PNC Bank, N.A. responded to Mr. [redacted] on February 23, 2016, and considers this matter addressed.

Business

Response:

May 13, 2016PNC Bank, National Association ("PNC") responded to Mr. [redacted] regarding his demand for confirmation that he has opted out of the Arbitration Provision for his PNC account. PNC informed Mr. [redacted] that his request has been received, and fulfilled, and his account has been opted out of the Arbitration Provision as of February 8, 2016. A copy of PNC's correspondence to Mr. [redacted] dated April 21, 2016, has been mailed to Mr. [redacted] for his records. Thank You,Rebecca K[redacted]

Consumer

Response:

From: [redacted]Date: Tue, Jun 7, 2016 at 4:04 AMSubject: Close complaint [redacted]To: [redacted]Hi, complaint [redacted] can be closed. Thanks you! [redacted]

I received a notice of late payment on my credit card. My account number is my actual credit card number. Why is my credit card on any document? You speak to be and my business about fraud, yet you slap my credit card on a paper and mail it. YOU ARE HELPING FRAUD. If someone stole my mail YOU would be responsible for a breach.

Review: Within the course of a few days the balance of my auto loan increased by almost $800 and I began receiving calls from the PNC collections dept. on May 24, 2016. Since opening the loan in 2012, I have consistently made extra payments and was on course to pay off the loan approx 4 months early. My monthly payment is approx $387 and I paid $430 in April and $420 for May. There was no reason for my loan to be delinquent. I immediately called PNC and no one could understand the issue or help at all, so I was referred to Vivian Y[redacted] in the Escalations Department on 5-24-16. Ms. Y[redacted] said she would need a day or 2 to investigate and would call me back. When I had not heard from her by 5-27 and my account had not been corrected, I called her. She told me that I had made a partial payment in Sept 2014 of $247 and the $800 were late charges. I said prior to that date I had overpaid my loan so much that $247 was what was displayed on my account screen as the required payment that month and that month I just paid that amount. I questioned why I had never been informed that was considered a partial payment, why no late fees posted to my account for the past two years, why no late fees to this day are posted on my account. I was never notified in a letter, email, or phone call of any payment issues or late fees in 2014 or in the months since then. Seemingly overnight, $800 worth of late fees appeared on the balance of my loan. If there was an error on my part in 2014 - which there was not - I was never notified or given the opportunity to make it right. If PNC would add up all the payments I've made the life of my loan, it would be clear I have paid more than what the amount of my monthly required payments would add up to. I am only able to view my payment details going back to 2015, but in all of the payments for the past year there is a breakdown of how much was applied to principal and interest and there are $0 late fees to this day. This is not right. These are underhanded and criminal actions by PNC. I want these erroneous late fees removed from my account and I will pursue any legal action necessary to that end.Desired Settlement: I would like the erroneous and unwarranted late fees totaling approx $800 removed from my account and any other resulting charges and/or accrued interest credited to my account, as well. I would also appreciate a genuine apology for this whole ordeal.

Business

Response:

PNC Bank, N.A. responded to [redacted] on July 7, 2016, and considers this matter addressed.

Review: I HAVE CALLED AN ASK THEM TO CORRECT THEIR PAST DUE ACCOUNT AS A LATE FEE FROM APRIL AN MAY 2016 . IT HAS NOT BEEN DONE MY CREDIT IS DROPPING DUE TO THEIR ERROR. THEY CALL BEFORE THE DEAD LINE OF THE PAYMENT IS DUE WHICH IS THE 15TH THAT IS A GRACE PERIOD. THEY ARE NOT PROFESSIONAL AT ALL . THEY HARASS ME OVER PAYMENTS THAT ARE NOT BEHIDE. I AM FILING THIS WITH YOU BEFORE I TAKE OTHER MEASURES. I AM DONE WITH PNC BANK. SO PLEASE TELL THEM I AM WAITING A RESPONCE A.S.A.P 24 HOURS .

THANK YOU THEY KNOW THE ACCOUNT BY ADDRESSDesired Settlement: DesiredSettlementID: Repair

REPAIR MY CREDIT AND LOAN

Business

Response:

PNC Bank, N.A. responded to [redacted] on 6-16-2016, and considers this matter addressed

Consumer

Response:

From: [redacted]Date: Fri, Jul 1, 2016 at 10:58 AMSubject: PNC and not satisfied yetTo: "[redacted]I received a letter from PNC which stated that they acknowledged the payment for April but not May for the payments I made and I am going to the agency that handles Consumers complaints with Banks. They have not removed the LATE PAYMENT for MAY which has lowered my credit score.. So if you can not make them understand I am going higher up with the Federal Agency. They feel they can do what they want and the consumer has no say so . Well they are wrong and I am very upset due to the time spent with no resolution. Time is of importance when it come to my credit score.. they are hindering ME an I will fight back. I have a right for a receipt of funds I give them , an what the funds are for. This is My Right as a consumer.Thank you [redacted]

Business

Response:

PNC Bank, N.A. responded to [redacted] on July 8, 2016, and consider this matter addressed. Thank you

Consumer

Response:

Review: On Jan 27th, my card was stolen and had a few fraudulent transactions on it. At the same time, I received a voice mail from the fraud department to verify my transactions. I was in [redacted] at that time, but I called them back. The first guy told me to dispute it without cancelling the card. And also told me the money would be back to my account in a few days. Since he represents pnc bank, so I trusted him. I waited and waited, nothing happened. So I called them again, and they told me the previous guy didn't do anything. So he would be cancelling my card, issue a new one, get my money back and send it to my new address. Once again, I trusted him. So I waited again, but no card came and no balance in my account at all. I don't even know what they did to my money. So now I don't have access to my money, or do I receive a new bank card. I called them over and over again, they just kept saying the same thing. I need them to give my money bank for fraudulent transactions, send me a new card as they promised in the first place. I have waited about 2 weeks. I can't even see any balance in my account now. I need it to be fixed right away.Desired Settlement: I need them to give my money bank for fraudulent transactions, send me a new card as they promised in the first place. I have waited about 2 weeks. I can't even see any balance in my account now. I need it to be fixed right away.

Business

Response:

PNC Bank, N.A. responded to Mr. [redacted] on March 10, 2016, and considers this matter addressed.

Consumer

Response:

A little while go, I filed a complaint with the Revdex.com about my account at pnc bank. They responded to help me resolve unauthorized charges and said a credit would be issued to my card. Two months have passed by, and I still haven't seen the credit posted on my account. Further more, I never received my bank card since filing my first compalaint. They claimed that they sent the bank card to me months ago, but I never received it. I am working in [redacted] now, I need them to issue a credit to my account for the unauthorized charges as promised, and ship the bank card to me in [redacted]. It's been months, and I have not received the credit on my account or the bank card. My name is [redacted], my e-mail address for the account is [redacted]I need them to issue a credit to my account for the unauthorized charges as promised, and ship the bank card to me in [redacted].

Review: If you or anyone you know are considering using the PNC Mortgage office in [redacted], READ THIS.

Several weeks ago my wife and I went to the PNC Mortgage office in [redacted] and spoke with Michael R[redacted] about applying for a FHA loan for a new house. We went through the application process and were approved. We told him we were currently in a contract for deed from my parents in our townhouse that we were selling, and that our down payment was going to come from the proceeds of the sale. Our realtor was purchasing the townhouse from us, so everything would be done at the same time. We had the contract for deed paperwork with us and he told us that he didn't need it because we shouldn't do the loan that way, that the money should be treated as a gift, and that would make things easier and cleaner. We assumed he must know better than us because he does this for a living. He asked us when we wanted to close, and we told him April 29 because we our second child was due May 29, and we needed time to get moved, settled, and a nursery set up.

As the process progressed, and we grew closer and closer to our scheduled close date, we began to grow concerned that things were not moving as smoothly as they should be. Because we were now proceeding with the funds treated as a gift, FHA required bank statements and other personal information from my parents, which, understandably, they did not want or need to provide. None of us understood why this information was required. He found another way around these requirements, so we submitted everything required and were all ready to go. Then, on April 25, four days before our scheduled close date, after not hearing anything regarding our status for several days, I sent a text to Mike asking about our status. Conveniently, he called me shortly after saying that he was "just about to call me." He said there was a problem with everything to FHA and that they hadn't reviewed everything. This was upsetting because everything had been submitted in plenty of time and there was no communication to us about the status.

At this point, since our closing date was only seemingly important to us, I decided it would be best to get a manager involved. After telling the manager, Joyce M[redacted] what was going on and going through all the difficulties with the paperwork and loan structure, she even said that it should have been structured to have the money down come from proceeds, not as a gift. A gift would infer that we did not have the money, when in reality, the equity we had built in the townhouse was our money. So, after a comment or two from Mike about "having to restructure everything," we restructured and resubmitted to FHA. The manager was involved now and was going to work to expedite everything, and we assured everything was going to work out.

Well here we are on May 13. We already moved into the new house because the manager suggested we ask our realtor for early occupancy because everything was going to be fine. We needed furniture and appliances, so we went shopping and purchased what we needed. We've already closed on the sale of our townhouse, so we don't own that anymore. We have a two year old girl and in two weeks will have a baby to bring home. The problem is, Joyce, the manager, called me this afternoon, after another ignored text to Mike, and informed me that FHA was no longer interested in proceeding with the loan. They felt that because of the discrepancies and changes in structure and paperwork that something fishy was going on. I asked her what PNC was going to do to fix this, because after all, it was the ineptitude of the [redacted] office that did this to us. Her response was that there was nothing they could do and that they weren't going to charge us for the appraisal. Great! Thanks for the few hundred dollars! If Mike had just structured everything how we had wanted and thought it should have been done, everything would be taken care of. Now we're living in a house that we don't own, we sold the house we came out of, so what are we supposed to do? They won't even admit that they did anything wrong. My wife and I are beyond upset with everything right now, and we can't even get a "sorry."Desired Settlement: I don't know what can be done.

Business

Response:

PNC Bank, N.A. contacted the customer on May 19, 2016 and established communication to address the concerns. We are continuing to work with the customer. Please have the customer contact Andrew directly at ###-###-#### for further assistance.

Review: I through the website did a stop payment on a check. The bank charged me $33 and refuse to refund the fee since they did not provide the service. They stated once I contacted them that it takes $72 hours. No where on the website does it state this, nor does it state the fee. How can a bank charge for a service they did not provide. Then they charged for $36 for overdrafting. I understand the overdrafting fee because I overdrafted. There website allowed me to try and stop any pending charges which none of them one of been allowed but I would of been charged for all of them. I tried stopping the payment through the payee but it was too late. That is why I tried to stop the payment through the bank. To me this is fraud, they took my money without providing the service.Desired Settlement: I don't understand how someone can charge for a service they did not provide. They said they put the stop payment in. But I am the one who put it in the system on website, they did absolutely nothing. They can have their website prompt on these things so people don't get charged for services that cannot be completed. This is a rip off.

Business

Response:

October 5, 2016PNC Bank, N.A. responded to [redacted] on October 5, 2016, and considers this matter addressed.Thank you,ACBPNC Bank

Review: PNC completely scams money out of people. This is the second time I've had issues with overdraft fees and I will be contacting the police. I spoke with a representitive and a mo eat manager over the phone with my complaint. Basically I can't keep track of my money by writing it down, I can't use the app and I also can not use the website. I have screenshots of the website and app proving that they show different postings than PNC actually shows "on their end". It's my money and I can't even keep track of it because they do whatever they want. So basically they robbed me of over 200$. The woman I spoke with who was a money manager was rude, she obviously didn't care what I had to say. Basically they just told me I have to just trust what they have to say on their end. No. I should be able to track my own money. They take money out whenever they feel like it. I used to write it down and they suggested I use the app and the website, so I did. And now they are telling me

That they are right and I am wrong even thought they obviously control the app and website. I will be taking my business elsewhere after having PNC for eleven years. They are scam artists and they owe me at the least 72$.Desired Settlement: I want a refund of all of my overdraft charges. Because they aren't correct.

Consumer

Response:

From: [redacted]>Date: Thu, Sep 1, 2016 at 2:53 PMSubject: Re: [redacted] complaint number #[redacted].To: [redacted]

The issue has been resolved and they have already refunded my money. Thank you so much!

Review: It's very disappointing that I have come to realize this PNC leads customers under false pretenses. The MOBILE APP shows a completely different balance than what's shown on ONLINE BANKING! The app leads you to believe the account is in the positive when it's actually not! THIS IS TRULY DECEPTIVE! I had a positive balance of $2.16 when I checked my account at 11:30 PM on 8/8, at 7:30 AM on 8/9 my account was -$113?! and a $36 overdraft has posted! When I spoke to customer service the 2nd time I was told a $50 check hit my account at 6:38AM...so you don't even give customer's a chance to make a deposit?! After being hung up on, the 3rd person I spoke with (in branch all of a sudden, not the call center as I called) was rude and gave me the around about how it happened, and what they show! IF YOU 'SHOW' ME A POSTIVE BALANCE ON THE MOBILE IT SHOULD DEFINITELY BE WHAT YOU 'SHOW' ON YOUR END. This is ridiculous, and then to only speak with a branch manager who couldn't assist. I have been with PNC for over 12 years and have never experienced anything like this. I had more issues these last few months than I've had in my years spent with this bank. I hope this issue gets resolved for a loyal long time customer.Desired Settlement: I request that my history with your bank be reviewed, over past years, and the overdraft fee be reversed.

Business

Response:

PNC Bank, N.A. responded to [redacted] on August 12, 2016, and considers this matter addressed.

Review: On April 21, 2016, I was charged a double charge from a merchant, [redacted] I was charged $48.90 twice. I immediately tried resolving the issue with the merchant. For over a week, I tried resolving it with the merchant. The merchant then said that her bank advised her that it was not a mistake on her end and that it was a mistake on PNC's end. I then called PNC bank and opened a claim to attempt to get my monies back for the double charge. PNC advised me that it would take 10 business days and at the end of that time, I would get a letter in the mail advising of the outcome of my claim. On May 6, 2016, I received the $48.90 back into my account. Then, on May 28, 2016, I received a letter from PNC Bank stating that the claim was never resolved and that on June 2 2016, they would be taking the $48.90 back out of my account that they put in there on May 6, 2016, and that the case was closed and if I had any questions or wanted to re-open the claim, to call them. I called them on May 31, 2016, and they said they would re-open the claim and that it would take another 10 days or more to investigate the claim. I asked why and what was actually done during the other 10 days they had and were supposed to be investigating the claim. The representative said that she was not sure what was done, but that they would be taking the monies back out of my account on June 2, 2016, and they would now have to investigate the claim by re-opening the claim once again. I kept asking well what will happen now as I sent in via fax the receipts I had showing where I was charged by the merchant twice and the representative kept avoiding answering my questions and all she would keep saying was you will receive our decision via a letter in the mail at the end of the 10 business days. I kept asking question after question in attempts to understand what would happen now and how could I actually get my monies back this time and all she would keep saying is you will receive our decision via a letter in the mail at the end of the 10 business days.Desired Settlement: All I want is the $48.90 refunded to me that I was charged double for.

Business

Response:

PNC Bank, N.A. responded to [redacted] on June 17, 2016, and considers this matter addressed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I am getting constant letters in the mail from PNC bank for an individual that does not live at my address,I went to the local branch and handed in some letters and they said they would take care if it, but the letters keep coming and coming-the individual to whom the letters are for does not, and has not lived at my address I want them stopped.

the letters are for a

[redacted] also am NOT a PNC customer.Desired Settlement: to stop mail being sent to my house for an individual that does NOT live here.

Business

Response:

8-9-16 PNC Bank, N.A. responded to [redacted] on 8-9-16 and considers this matter addressed

Consumer

Response: