OpenSky

Thank you for contacting OpenSky!This customer has been issued a full refund.Please allow 3-5 days for the funds to be issued back to your credit card.Thank you for shopping OpenSky!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that if the business does in fact offer...

a full refund (including all shipping and handling charges) then this resolution is satisfactory to me and the matter has been resolved. If for some reason, they fail to do that, I will let you know. Thank you for your assistance. 
Sincerely,
[redacted]

Thank you for contacting OpenSky!A refund was initiated on 2/**/16 via the correspondence you had with our representative Ty.Please allow 3-5 days for the funds to apply to your credit card.Thank you for shopping OpenSky!

Thank you for contacting OpenSky!Here is a receipt of the refund that was issued on 7/**/16.Thank you

The merchant who lodged this complaint ([redacted]) was issued a payment of $1,350 on 5/**/2016. This payment was compensation for multiple marketing campaign payments they had made in previous months that they believed to be incorrect. Essentially, [redacted] felt they had been overcharged, and OpenSky issued a payment $1,350 to resolve the issue.When asked if the payment would allow the merchant to resolve this inquiry, she replied on 5/**: "Yes, will be glad to close the BB case but first would also like to get our shop back on track." OpenSky replied to this email with detailed steps to relaunch the [redacted] marketing campaign, along with a review of the marketing program to confirm that the merchant's expectations of the program matched our own.As of 5/** 11:50 AM PT, the merchant has not replied to this last email. Since OpenSky has made restitution to the merchant, there is no further basis for this complaint.

Thank you for contacting OpenSky!This order has been canceled, and the pending authorization has been voided.Thank you for shopping OpenSky!

Thank you for contacting OpenSky!We are sorry you have not received your order.We have issued a full refund per your request.Please allow 3-5 days for the funds to be applied to your credit card.Thank you

Thank you for contacting OpenSky!The $7.95 restocking fee is to pay for the return shipment was is handled via [redacted], and the shipment comes with tracking information provided to ensure that when the product is received back from the merchant, a refund can be issued promptly.If you have returned these...

items directly back to the merchant can you please provide us with the tracking information, so that when the items are delivered you can be issued a  full refund.Thank you

Thank you for contacting OpenSky!We are sorry for the delay with the shipment of your order.We have issued you a full refund.Once again we are sorry for the inconvenience.Thank you for shopping OpenSky!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and find that this resolution is satisfactory to me and the matter has been resolved. Of course the resolution is dependent on the refund being received by me or my bank. At that time I will consider the matter completely resolved. 
Sincerely, [redacted]

Thank you for contacting OpenSky!We are sorry to hear that you received an incorrect product.We have issued you a return label. Once the item is received back we will issue you a full refund.Thank you for shopping OpenSky!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved IF I RECEIVE A FULL REFUND FOR THE FAKE MERCHANDISE!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Hello,  I want to submit an update regarding the complaint #[redacted]. The company (open sky) did deposit the funds in my bank this week and all has been resolved. I just wanted that on the record to make sure the case is closed/withdrawn. Can you confirm it is closed ?  There was also an associated scam bulletin report that can be deleted. Thank you so very much for all of your help with this. The Revdex.com saved the day :0)Thank you much [redacted]
Sincerely,
[redacted]

Thank you for contacting OpenSky!We are sorry to hear about this experience.We have issued you a return label for this order.Once the item is received back you will receive a full refund.We are sorry for the inconvenience.Thank you for shopping OpenSky!

Please use the shipping label we have provided to return this item to the merchant. Once this item is received back, we can issue a refund. Thank you

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is all I have to accept.  I have been emailed today by open sky to let me know that the product cannot be ordered and a refund will be processed.   So, now my kids have no Christmas gift coming in the mail at least for their dad.  I have to go out and purchase something and wait for it to arrive thanks to Open Sky.  Since the vendor that actually ships the product is not disclosed when purchasing the item, I almost wonder if this is false advertisement and will be watching my credit card closely now.  I have never experienced such poor customer service from an organization.  Thank you for your assistance with this matter.  It is important you are aware at what is happening to consumer especially around the holidays. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They only did half of what I requested.  This company needs to be reviewed by Management at Open Sky and I can guarantee that this company will not ship out this order because of how long they have sat on it already. The tracking results from [redacted] have not been updated since November **, 2016.  A refund is not fully acceptable.  I want the product. And since Open Sky cannot guarantee shipment, then the complaint is not resolved.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for contacting OpenSky!We are sorry to hear of this experience.We have issued you a full refund.Please allow 3-5 days for your refund to be applied to your credit card.Thank you for shopping OpenSky!

Thank you for contacting OpenSky!We are sorry to hear that you received an incorrect item.We have attached a return label to this correspondence, and emailed a label as well.Once the return is received you will receive a full refund.We are very sorry for the inconvenience.Thank you for shopping...

OpenSky!

Thank you for contacting OpenSky!We have attached a return label to this complaint, and have also emailed one directly to you.Once the items are received back in re-sellable condition, we will issue a full refund.Thank you for shopping OpenSky!