OpenSky

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questions. All the best, OpenSky Customer Love This message was sent to [redacted] in reference to Case #[redacted].

Review: I purchased a watch that was supposed to capture video and audio. It was labeled as a "Spy Watch." It doesn't capture video and the audio function is horrifically bad. I've contacted them and the reply stated that someone would get back with me to assist in returning it for a full refund. They've not assisted me or replied in any manner and the allotted time to return it for a full refund has passed. I think they've intentionally ignored me do that the time would pass and that they have no intention of refunding any of my money. I've read some horrible reviews about this company and they are well deserved. This company is nothing more than a bunch of crooks.Desired Settlement: I simply want my money back. If this company was half as good as [redacted], I'd have my refund by now.I've also paid for a couple cameras that mount on a windshield of an auto. I've yet to receive those. Purchased on 2/*/16.

Business

Response:

Thank you for contacting OpenSky!The customer was sent a return label on 2/**/16 for the return of this item.Once the item is received back the customer will receive a full refund.A copy of the return label has been attached to this email.Thank you

Review: I purchased a set of sheets that were advertised as bamboo. In fact, they are mostly polyester, and the"Bamboo" is actually a chemically produced product that is environmentally quite harmful. Had they stated this in the ad I would not have bought it. I have contacted them and they refuse to take it back because "it is a final sale item." I could accept that if the product was as advertised but it is not.Desired Settlement: I want the full cost, including return shipping, refunded to me, and I want them to cease the false advertising. The sheets have not been unpacked and the package is in perfect condition.

Business

Response:

Thank you for contacting OpenSky!We have issued you a return label for this item.Once this item is received back, you will receive a full refund.This item is listed as follows:[redacted]Bamboo FiberMade of high-strength microfiber/bamboo yarnsThank you for shopping OpenSky!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Received wrong item, been trying to get the correct item. Multiple messages sent to them since Dec [redacted], and have not gotten a response at all yet. Here are all the E-Mail exchanges since I got the wrong item a month ago.

===================================

DEC **, 2015 [redacted]

I got the wrong item in the mail. Instead of the Martini wristlet, I got a crossbody in cotton with two pockets. This should have been delivered to a [redacted] My guess is she got my package? What to do from here?Desired Settlement: I would like to get the item I originally ordered!

Business

Response:

Thank you for contacting OpenSky! Customer returned the product a refund was issued on 12/**/15. Unfortunately this product is currently unavailable, and can not be reshipped. We are sorry for the inconvenience. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not yet received a refund. I just checked my credit card, my [redacted] account, and my open sky account for a refund and it is not there. The last transmission I got from them was on [redacted] and is as follows:DEC **, 2015 | 05:00AM EST Jay B[redacted] replied:

Review: I contacted Open Sky several times by email to return a medic alert bracelet. The order was placed on July **, 2014, shipped on August *, 2014, and delivered August **, 2014. As I explained in the email, I liked the look of the bracelet and the information was correct. However, the silver was very thin and bent easily. It is very important that a medic alert bracelet be sturdy and not easily removed. This bracelet is easily caught in clothing and because the metal is so thin it comes off without much effort. This is the reason that I wanted to return it. My first email asking to return the item to the company was approximately 2-days after I received the item. The second email was sent approximately 5 days later, and the last email was sent on August **, 2014. After I sent that email, I found a telephone number for the company. I called several times and did not get an answer and did not have the option to leave a message. I am extremely disappointed because I saw other items on their website that I planned to order in the future.Desired Settlement: Full refund, including return shipping

Business

Response:

In response to this complaint, we have reached out to the customer regarding her order.

She was unhappy with the product, and although it was final sale we were able to issue her a full refund.

We advised her to keep the product instead of sending it back to the merchant.

The issue has been resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I ordered an item, double quantity and I received only one piece. This destroyed Christmas for us, not having two presents for our two kids. For almost a week I'm trying to reach somebody, and no luck. Reading the reviews, now I realize that I will never be able to recover the money for the missing item, and nobody will respond to my inquires. This is pure FRAUD.

Revdex.com should consider seriously their accreditation to this business.

Review: Ordered 5 jars of honey, and the box was delivered, leaking honey within the outer saran wrapping. The mail man rang the door bell to direct our attention to the damaged package. I ask the mail man to return the package due to the damage. He refused because of the honey leaking out of the box would effect other mail and packages. * June 2014: I contacted OpenSky by email, ([redacted]) and reported the damage * June 2014: OpenSky responded and requested pictures of the damage of the shipment. * June 2014: Pictures were sent to OpenSky. ** June 2014: Requested an update and response ** June 2014: OpenSky responded saying they did not get any pictures. ** June 2014: I emailed OpenSky stating that they got my email request a response but they didn't get pictures?

** June 2014: Pictures were attached to a new email and sent to OpenSky ([redacted])

** June 2014: I sent another email, asking if they got the pictures, please respond!

** June 2014: OpenSky responded with a copy of the previous ** June 2014 email: stating no pictures received.

** June 2104: I referenced my email requesting a response and none was provide until their ** June 2014 email.

** June 2014: Sent three additional emails with a copy of one picture of the damaged box, instead of the 6 pics previously sent.

** June 2014: OpenSky responded with an email requesting that I call them on their phone.

** June 2014: was placed on hold 20 minutes then disconnected. ** June 2014: Request an update. ** June 2014: Sent two emails to OpenSky with single picture request assistance. ** June 2014: Sent additional pictures, requesting the vendor send three jars of honey to replace the damaged jars.Desired Settlement: Replace the jars of honey that were broken during shipment. Be responsive to all emails!

Consumer

Response:

At this time, I have not been contacted by Open Sky Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

This customer was responded to and fully refunded back in Oct, though the customer never responded to our attempting to help him and did not acknowledge the refund. I pasted our communication to the customer below and attached a copy of the refund receipt to this email. Let me know if you require anything further. The following was sent on: Oct [redacted] Hi David, I say your recent post on our [redacted] page regarding your previous order. I don’t see any emails from you since June, but after looking further into it, I do see the correspondence that you had with one of our reps regarding the damaged order. I have refunded you in full for the damaged portion of your order. Please allow 5-7 days for the funds to be returned to your account. In the future, please contact us by using the contact form on our website. We will be able to assist you best this way. Sorry for the delay and for any inconvenience! Best, Kelsey -- [redacted] Operations

Review: I ordered an item from the website January ** for $94.45, the wrong item was delivered. As I was waiting to send back the item, I re-ordered the item I wanted. The new item was ordered February ** and came before I received a response from the customer service team and it was the same wrong item. I wrote to customer service again explaining my issue and was guaranteed a full refund for both items. I was sent a shipping label and told to send both items back with the same shipping label. I tracked the packages until they were received. February **, my credit card was refunded only one amount of $94.45. I still have not received my second refund as of March **. I have contacted customer service again, via email (no phone number exists on the website to call) and have not received a response.Desired Settlement: I would have liked to receive the original item I ordered. I was told by customer service that they would look into it over a month ago and have not received any follow-up. As it seems I will not be getting the item I wanted, I would like the second refund to be completed, $94.45.

Business

Response:

Thank you for contacting OpenSky Order [redacted]was refunded on 2/**/16.We issue a return label for Order [redacted], a copy of the return label is attached.Once it is received back we will issue the customer a full refund.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I have already sent the item to be returned. Am I to mail them just the return label in order to receive a refund?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for contacting OpenSky!We have been unable to verify that both items have been received back with the one return label that was used.However we have issued the customer a refund for the other purse.Please allow 3-5 days for for the funds to apply to the credit card used on this order.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I've contacted both Opensky and the seller ([redacted]) and still haven't received a reply. Also, the tracking number states that the package is still pending. This was to be given as a gift on 12/**/15. It should have arrived in plenty of time for that to have occurred. I'm beyond disgusted and quite embarrassed as this was a gift to be given on [redacted].

I placed an order on 12/**/15. I was billed on 12/**/15. I received an email stating that the order would ship by 12/**/15. It was never shipped on that date and I received the following email on 12/**/2015.

Order #: [redacted]

[redacted], 2015 [redacted]Desired Settlement: I would like delivery of the order and some compensation for my aggravation. Perhaps a full refund. Additionally, I'd like to know when I can expect to receive my item.

Business

Response:

Thank you for contacting OpenSky!We have reached out to the merchant and requested this item be reshipped ASAP due to the original tracking provided shows no movement. We have also advised the merchant that you are requesting compensation on this order. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a ring for myself in September as a birthday gift to myself, which wasn't until October, but I didn't wear it until November. After about a week of wearing it one of the stones came out. I contacted this company to let them know what happened and all I got was a bunch of cryptic emails . The first one was saying that they would get in contact with the merchant where the ring came from, then I started getting emails about that too much time had passed for me to return it, then I got an email saying that the merchant would exchange it for me. When I asked what I needed to do to get the ring back to the merchant I then got another email stating that too much time had passed to return it. When I told them I was going to report their company to the Revdex.com, they instantly said that the merchant would send me a return kit so I could return the ring. I haven't received anything from them yet. At this point I don't want anything else from this company, I just want a full refund. I would appreciate the Revdex.com if you would assist me in this process. I have kept all corresponding emails if you need them.Desired Settlement: I would like a full refund.

Business

Response:

Hi! The customer on this order has been issued a return tracking label via [redacted]: [redacted] Once the ring is received back, a replacement will be processed. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Like I stated in my complaint, I am no longer interested in a replacement, due to the poor customer service experience. Who's to say the stone won't come out of the replacement ring and I have to go through this process all over again.. I want to give them their ring and they then give me a full refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please use the shipping label we have provided to return this item to the merchant. Once this item is received back, we can issue a refund. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have placed an order with this company and called and spoke to one of their agents asking for shipping information about my product. They told me they will have to contact the vendor and reply to me in 24-48 hours. I have still not heard from them and that was 4 days ago. Now when you call it says we are too busy to help you goodbye. Now I'm just wondering if they are even going to ship my item. I don't want a refund just want my product sent before Christmas. ###-###-####Desired Settlement: I would like to have my product delivered before Christmas. as this is a Christmas present.

Business

Response:

We are sorry you have been subjected to such a frustrating series of events. We pride ourselves on responding to customers' concerns very quickly, so what you have experienced is inexcusable.We have spoken with the merchant and our Customer Love Team and the pending authorization was released. We are doing all we can to ensure that Merchants fulfill orders in a timely manner. I extend my own apologies for the inconvenience this problem has caused you. It is apparent that we need to train our holiday help more thoroughly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not want the order processed at this time I need a full refund immediately. I have purchased this item from a different location due to all the trouble your company has caused. I will not accecpt apologiy without a full refund I do not want the item just my money back and you need to do much more than train your Holiday staff. You have a horrible rating with the Revdex.com because of similar issues to this one so you need to address all the complaints to get your rating up with the Revdex.com. Please notify me once a refund has been submitted.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello [redacted],When you initially placed your order an pending authorization was placed on your card for the full order amount, no funds were deducted.Funds are only deducted when items are shipped. Due to the item on your order was not shipped no funds were deducted from your bank account.Please verify this information with your bank. Your order was placed on 12-**-14. Sorry for the confusion.Thank you

Consumer

Response:

I have verified that you have not charged my account. I'll accept but for your business sake you really need to make some changes. I can assure you others will feel the same.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have ordered a smart watch from this company 3 weeks ago and have yet to receive this item. When I tried contacting them, it was by email since that's the only way they offered contact info from. Anyway they said they would get back to me 2 different times however I have yet to hear back from them. The tracking info from [redacted] states the product has been in transit since [redacted] from [redacted]. They admitted they do not know what has happened however that leaves me 43.00 debited from my acct. with NO product! Very frustrated and a scam in my opinion. I would appreciate your helpDesired Settlement: At this point, all I am looking for is a refund back on my card for an item that I never received.

Business

Response:

Thank you for contacting OpenSky! Your refund has issued please allow 3-5 days for the funds to apply to your credit card. If this order is delivered to you please refuse the shipment. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On behalf of a client project I was working on, I joined OpenSky.com to gain a better understanding of the community and opportunities within. Almost immediately, I began receiving daily email solicitations from OpenSky. When the project was completed, I unsubscribed from the email list via the link provided in the daily missive. Yet each day since, I have received regular email solicitations. I have tried unsubscribing numerous times through the link as well as by replying directly to OpenSky twice via email. In all instances, there has been no response or resolution. I just keep getting their spam emails day after day.Desired Settlement: I want to be removed from their email list and never hear from OpenSky again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Absolute nightmare with this company I ordered a dvr for truck and received an empty box after numerous attempts and emails stating they would get back to me 3 weeks later they ask for a picture of the empty box? I'm a truck driver and don't care about little amount of money$32 to be precise and in disgust I threw the box away when I received it so open sky keep my money you and social living will never get a order from me or my family again you suck

HORRIBLE! I ordered Christmas gifts for husband on 12/**/15. Never received - contacted company 3 times and received 1 email apologizing for late delivery on 1/*/16. As of 1/*/16 I still have not received the $91+ order or any explanation as to where my order is. I will be contacting my credit card company to dispute

I ordered a product from opensky on December [redacted]. According to their site, the product would ship in 3-4 days. On December ** I received an email stating my product shipped. And then on December ** I received another email saying my product shipped. I promptly called the company to find out where my product was and what the delay in shipped was and all I was told was there was nothing they could do. They reassured me I would receive my product on December **. The mail has been delivered and I have still not received my product!

Mailed item back for refund (after it taking forever to arrive in the first place) and still no response from Open Sky. After reading about this company, it's 21 complaints on Revdex.com and all other reviews from other sites I would say NEVER order from them. They are not a reliable organization. Run far away from any item they offer on their site. I would encourage others to post about their experience with them so that everyone knows not to order from them. I have a huge friend base that all order off the internet. I have informed them to avoid Open Sky like the plague as they are not reputable..Their customer service is non existent. Horrible company.

Review: I ordered three portable cell phone chargers from Vista Shops via OpenSky.com. I paid for all three and when I received the shipment, although the packing list clearly indicated an order of three, I only received one. I contacted Vista Shops per the instructions on the packing list. No response. I contacted Opensky.com, no response. I contacted them both again asking for confirmation from them. No response from either one of them.Desired Settlement: I would like to promptly receive the two chargers that were not in the package.

Business

Response:

The two chargers have been sent via USPS mail.

Here is the tracking # [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The two chargers sent have been received.

Sincerely,

Review: Ordered a product from them over a week and a half ago, it took them three days just to process my order. When they finally said it "shipped" the link they provided never updated and I never received my product. I tried e-mailing the company with no response.

Consumer

Response:

I would just like a refund at this point.

Business

Response:

Thank you for contacting OpenSky1 This item is enroute to the customer and scheduled for delivery on 12/**/15.[redacted] If the customer no longer wants the product we an issue a return label for a full refund, or if the customer wants the item we can refund all shipping and handling charges. We apologize for the inconvenience. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: 1st - product has not been delivered. Website information lists order as 'complete'. Tracking information from [redacted] shows the item has NEVER been shipped. Per [redacted] tracking site:

"The [redacted] was electronically notified by the shipper on April **, 2015 to expect your package for mailing. This does not indicate receipt by the [redacted] or the actual mailing date. Delivery status information will be provided if/when available."

2nd - I cannot get to a person when calling the support #. After initial message, goes to a secondary message which states they are only taking communication via email.Desired Settlement: I would like my order & then I would like to be taken OFF the service. I don't want to be a member at ALL & I do not want to receive any more emails.

Business

Response:

Thank you for contacting OpenSky!The Merchant sends their apologies, there was a mishap with the local [redacted].They will have this order reshipped ASAP.We will forward the tracking information directly to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,