OpenSky

Review: Business confirmed my order, processed my payment & provided a [redacted] tracking number for my shipment however the tracking # was erroneous. When contacted, customer service stated the merchant had trouble with inventory of the item but planned to ship within the next day. Shipment never happened and with every contact I was assured by CS that the problem would be resolved. After two weeks of no progress I requested cancellation of the order. I was told my refund would post to my account within 3-5 business days, yet my account has not been credited yet. I called CS & was told my account would be credited by close of business day. Still, the business has failed to refund my payment. I will never do business with them again.Desired Settlement: Refund of my purchase

Business

Response:

Thank you for contacting OpenSky!The customer on this order was issued a refund on this order.It can take 3-5 days for the funds to apply to the customers credit card.Attached is the receipt for proof of refund. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased two items from them online and my credit card was charged for them. I have asked for a return label and they are ignoring and fighting me that I never bought the item. I have e-mail receipt and an order number. They refuse to tell me where to ship them back to receive a credit to my account in teh amount of $135.00Desired Settlement: I expect to get a full credit for these items as well as a return shipping label as they give you a short window of returns. I also expect as they falsely advertised the product I bought as ladies jacket, picture deceiving as well as sizing information so I am not paying to return them. This site should be SHUT down as they are non responsive and have terrible record keeping of items they ship and charge you for.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

This is a shady company and I don't understand why it is still in business, so many disgruntled customers!!

Customers are not receiving their orders that they paid for, and as in my case, not getting refunded for their cheap, or defective, or wrong products sent, that are returned. One customer ordered ONE pair of shoes and received FOUR pairs that she was billed for and sent them back but is not having success getting a refund! Disgracefull!!

And try talking to anybody by phone, they don't even have the courtesy to return your calls, cowards!!!

I have purchased one item from Open Sky and will NEVER buy another! I purchased:

Fitness Tracker and Self Contained Watch

ITEM NUMBER: 1450017

QTY: 1

PRICE: $37.46

I bought this as a gift. But the recipient told me she couldn't use it because the website given to download the needed app contains a virus and her computer blocked it. I tried to download the app as well and found the same virus warning! I wanted to return the item but then learned it could only be returned 14 from the date of purchase! I ordered it and gave it as a gift, so by the time we learned it was worthless, the 14 days had expired. So I spent over $37 dollars just to be embarrassed by giving a totally worthless piece of junk! I am not happy and will be searching for a place to write this review so others are not taken in by this scam!

Review: I ordered a coffee mug, received the wrong one. I sent it back and I have yet to receive a refund because OpenSky put the wrong address on the return label and some how that is my fault. They have the WORST customer service and I have a inbox full of emails to prove it. If you want the product you ordered and good customer service NEVER shop at Opensky.Desired Settlement: I want my refund and I want them to never contact me again.

Business

Response:

We refunded the customer on order #[redacted] on 06/**, $18.50. Please close this case.

Thank you,

Shop and Share the World's Most Creative Brands.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Although the date they gave is incorrect. I did finally receive on 7/*/14.

Sincerely,

Review: I ordered this item 2/**/15. I received a confirmation for the order that indicated it would ship within 7 business days. I still haven't received the item (now 3/**/15). I have followed up several times with customer service only to be provided a link to the "order status". The link only says that a shipping label was printed...not that they were actually going to ship it, not that there is a delay and not that it is cancelled. It's been nearly four weeks now and this is a scam. My credit card has been charged, but nothing has been received. I've emailed them on 3/**/15, 3/**/15 and 3/**/15.Desired Settlement: Plain and simple, I want a refund.

Business

Response:

Thank you for contacting OpenSky!Your order is scheduled for delivery on 3/**/15.[redacted]We apologize for the delay, the merchant received alot of orders for this product, that caused the delay.Once again sorry for the inconvenience.Thank you

Review: I ordered 2 items. One was delivered and the second one was never delivered. Apparently a third party shipped it to a post office in Texas but they are saying they never received it. I have called and emailed the company I ordered it from, "Open Sky," but no one responds.Desired Settlement: I either want a refund or ship another item in its place. If I could talk to someone at Open Sky to resolve this, that would be helpful.

Business

Response:

HI!We can be reached at ###-###-####, we have requested this item be reshipped ASAP.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order with this company on 5/**/15. The next day I realized that an item I had ordered isn't compatible with my tablet, so I sent an email asking to cancel the order. This request was made in plenty of time since the shipping date was listed as 5/**/15. I received an email with instructions to cancel, but following the instructions only brought me back to the page to submit an email. Each time I emailed, explained that the instructions didn't work, and I received the same automatic email with the same faulty instructions. I even sent an email to ask them to cancel it themselves, only to get that same automatic email. Two calls placed to the company at different times of the day resulted in a recording saying that the call volume was too high to accept calls and then they disconnected. I am just getting the run around. I want to cancel the entire order now; I don't want it mailed to me because they charge a restocking fee.Desired Settlement: I would like the order cancelled so that my credit card is not charged. I would also like to warn other customers about the extremely poor customer service. This is a company that is [redacted] Approved, so I thought it was a safe purchase. Thank you.

Business

Response:

Thank you for contacting OpenSky!This order has been canceled, and the pending authorization has been voided.Thank you for shopping OpenSky!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The product received was not the product described on the website. OpenSky would not pay a full refund for the error. OpenSky would not pay for return shipping of the mistaken product.

Specifically, the product on the website was Ecover Delicate Wash (No Scent). The photo shows the no scent version of the product. The description does not include a scent: [redacted]

The item received was Ecover Delicate Wash Spring Tulip fragrance. Looks like this; [redacted]

Different photos, different products.

Numerous emails back and forth could not resolve the difference. I have never had such a poor online shopping experience.Desired Settlement: Desired outcome is a complete refund. I will not pay any shipping fees to return a product that is the merchant's error.

Business

Response:

Thank you for contacting OpenSky!Once this item is received back, the customer will receive a full refund.We apologize for the inconvenience, and have notified the merchant to update the listing.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The point is that OpenSky expects me, the customer, to pay for return shipping on the item that was sent in error.The website made the error, the customer should pay nothing for this error (including shipping costs)

Thank-you!

Sincerely,

Business

Response:

Thank you for contacting OpenSky!This customer has been issued a full refund.The item was received back on 5/*/15.Please allow at least 3 days for the funds to be applied to the credit card used.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I never received my order. The tracking number provided thru [redacted] claims it was delivered to a NY address, which is not where I live. No one ever responded to my email to customer service and there is not a customer service phone number available anywhere. I want a refund of the entire cost including shipping and handling.

order # [redacted]

[redacted] tracking # [redacted]

total refund $10.14Desired Settlement: complete refund of $10.14.

Business

Response:

Thank you for contacting OpenSky!A refund was initiated on 2/**/16 via the correspondence you had with our representative Ty.Please allow 3-5 days for the funds to apply to your credit card.Thank you for shopping OpenSky!

Review: I purchased a shower head from them and it's defective and they sorry no returns. They are charging me close to $40.00 for a plastic scratched and defective item. I emailed them about 15 times and get no where.Desired Settlement: Need refund and they can have the defective product back

Business

Response:

Thank you for contacting OpenSky!We have issued the customer on this order a return label.Once this item is received back we will issue the customer a full refund.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a frame from a vendor (American Laser Crafts) on Opensky's website on 12/* (#[redacted]). The confirmation email noted that the product would be shipped within 3-5 business days. TEN business days later, I received an email that the product had been shipped, and it included a tracking number. The email also noted, however, that the tracking number might not activate for up to 48 hours. It's now been EIGHT DAYS, and the tracking number hasn't been activated and still shows that the product is in pre-shipment. I have been in contact with Opensky and the vendor, but they both tell me to wait for the number to activate. It hasn't, though, and they do not seem interested in actually shipping me the frame. I have asked to cancel the order and received no response from either company. The company billed me $30.97 for the product, and I want that money returned to me immediately. I no longer want the product. (It was supposed to be a Christmas present.) I just want my money back and then I'll cancel my account with Opensky and never order from there again.Desired Settlement: Immediate and full refund of $30.97.

Business

Response:

Thank you for contacting OpenSky! The customer on this order was issued a full refund on 1-*-16.The product can be kept for all of the inconvenience. Thank you for shopping OpenSky!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Buyer beware!!! OpenSky said they would accept returns on items within 14 days. I did not even open the package and wanted to return the product within 7 days and they would not accept the item. On initial purchase there was a statement saying returns OK. When I go to return they said it was a clearance item and NO RETURNS!!!

Use extreme caution dealing with this merchant.

Review: An item I purchased from Open Sky has been in what the company defines as "Pending" for over two weeks as of today. I reached out to the retailer on three separate occasions via email (the only method of communication listed on their website) with no response. I then posted a comment to their [redacted] page asking for help and clarification on my order status which was removed within a few hours with no response. I attempted to call them via the phone number listed on the Revdex.com website three separate times, with a business signal produced each time. This company has very poor costumer service and I have been charged for a product that hasn't been produced or shipped.Desired Settlement: I would my order delivered before May ** or I would like a full refund for my purchase.

Business

Response:

Thank you for contacting OpenSky!The customer has contacted us directly and requested that this order be canceled.The pending authorization has been voided from the customers credit card.Thank you for shopping OpenSky!

Review: Ordered an item from opensky on 1/*/16 and was charged 30.49 for item, up to today 1/**/16 the item has not been shipped or received. The tracking number they sent is not valid every time I try to track it by [redacted], it comes back as no tracking file found. I tried contacting them by email since that's the only way and no response to canceling order just computer generated emails saying that someone will contact me back but they never do. It shows as order complete but that is false since nothing has been shipped. I'm requesting a refund for the full amount of 30.49, I'm also filing a claim with my cardDesired Settlement: Full refund and close this business for false and unfair

Business

Response:

Thank you for contacting OpenSky! Your order has been canceled and refunded per your request. Please allow 3-5 days for the funds to be applied back to your credit card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However I received a e-mail from them with an updated tracking and it shows that item is on it's way with expected delivery date of 1/**/16. Now I don't want to accept any delivery so since PO leaves at mailbox, what happens then, are they going to recharge my card after it was cancelled? Are they going to pay postage if they want it returnedreturned?

Sincerely,

Review: On or around March **, 2015, I ordered a bag. No where on the product ad did it say the sale was final. The product was shipped but it was of completely different color and size than on the picture on the website. The bag was much darker, and much smaller. I contacted customer support and even sent them a picture but they refused to accept the bag back and refund my money. They said that was because it was a final sale. I believe this is an unfair business practice (if not fraud) to fail to inform customers that sales are final, and then ship completely different products and then not return the money because the sale all over sudden became final. I want my money back.Desired Settlement: I want them to accept that bag back and to refund me: $36.

Business

Response:

Thank you for contacting OpenSky!We have reached out to the merchant and requested they make an exception for a return on this product.The return policy for each product is listed n the product page, on the return tab.As soon as we receive a response we will let the customer know.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory if the business actually accepts the wrong product and issued a refund. They told me they reached out to the buyer before but I heard nothing for weeks and weeks. "Final sale" is not on the product page, I checked. They have include that on the product page. As soon as the buyer send me a shipping label to return the bag and issues a refund, I will consider the matter resolved.

Sincerely,

Customer service is definitely lacking for this business. I ordered a 6 piece sheet set in dark grey, however, I received a 4 piece sheet set in a light stripped gray. When I contacted the company and asked them to make it right by sending me the correct item, I was told they would return the wrong item that they sent me, however, it would be my responsibility to reorder my original item. Will never order from this company again, nor will I recommend them.

Review: I ordered a Silver Sparrow Bird and Olive Branch Bracelet almost two weeks ago and still have not received it. What's worse is I've contacted customer service three times with absolutely no reply back. This company needs to resolve this issue by delivering my order or refund me.Desired Settlement: My order delivered as soon as possible in good quality condition as advertised on their website.

Business

Response:

Thank you for contacting OpenSky! We apologize for the delay, this order has been shipped and is en-route to the customer:[redacted]We apologize for the inconvenience.Please let us know how we can be of additional assistance.Thank you

Review: On Jun *, 2014, I made an online purchase and received most of my purchase in a timely manner. About the end of June I started questioning why the order was not completely delivered. In correspondence with Jessica B[redacted] of Open Sky she informed me that she would need to contact her vendor to see if the package was delivered. 2 times she said it had not been shipped and on the lst inquiry about [redacted] of June more of less, she said that it had been delivered to possibly a neighbor that I should go around and ask.

'

It is NOT my responsibility to see where the package was delivered and/or wait for her to get response from a vendor. I have not received any communique as to whether or not my credit card was reimbursed.Desired Settlement: I would like my credit card that I placed the order with to be reimbursed for the amount of the item and shipping charges incurred immediately whether or not her vendor has reimbursed her.

Business

Response:

Thank you for contacting OpenSky!The customer has been issued a full refund for this order on today in the amount of $20.55. Please allow 3-5 business days for the funds to apply to your credit card.Thank you

Review: I place an order on January **, 2015, The website said it will takes 5-8 days to receive the product, the problem is they told every day a different day of shipping ... if a track my order today the website said they ship that yesterday, and when a check the same order the day before today the estimate ship date was day before yesterday, and they dont have a customer service number.Desired Settlement: they need to have a customer phone number or a better accurate track procedures on their website

Business

Response:

The Merchant is currently out of stock for the items ordered. The pending authorization has been removed from the customers credit card.Thank you for shopping OpenSky!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I do not have my money back in my account, and I did not received any email of cancellation to my email account.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This order was canceled due to the manufacturer was out of stock on the items ordered. No tracking information was provided due to the order never shipped.No funds were deducted from the customers credit card due to the items were not shipped. OpenSky contact information is listed on the Customers Order Confirmation page.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,