OpenSky

Review: Overcharged for my order

I placed Order [redacted] on May **. I checked the status to find out where the rest of my order was and found that many of the items were cancelled without my knowledge. I looked back through my emails and never received any notification that this had occurred. While this is disappointing, the charges also don't match. I had a total of $119.54 ($52.49 on May **; $17.81 on May **; and $49.24 on May **) charged to my credit card, but I only received $84.45 worth of merchandise. Even if the full shipping and handling charges of my original order are added, it comes to $92.40. I was overcharged by $35.09 minus FAIR shipping. Since I had more items cancelled than I actually received, I certainly shouldn't have to pay the full shipping and handling charges.

When I contacted the company through the customer service form on their website, I received a response three days later that said that "hold charges" are put on my credit card that are later removed. This does not even apply to my order to since it was almost a month ago. Any temporary charges would have been removed by now. I re-submitted the form and never received another response.Desired Settlement: I would like them to refund the unauthorized charges.

Consumer

Response:

At this time, I have not been contacted by OpenSky regarding complaint ID [redacted].

Sincerely,

Business

Response:

I've checked our records and we have only charged the customer 67.05 for this order. This is even less than the amount of merchandise the customer indicated they received which was 84.45. The order was partially cancelled because the customers bank declined the charges for subsequent items after the initial items were shipped out. Since the charges were declined the customer actually received some items for free as we could not charge their card.Here is a screenshot of our credit card processing systems: [redacted]

Business

Response:

We are unable to verify if part of your order was successfully delivered. We have issued a refund in the amount of $38.74. We are sorry for the inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order on December 7,2015 for one item from Open Sky. Total price was $31.94. On December 17 my order was cancelled by Open Sky, and a refund of $29.99 is going to be made. I would rather receive my full refund and not allow Open Sky to steal from me.Desired Settlement: Desired outcome is my full purchase price refunded and Open Sky's rating dropped.

Business

Response:

Thank you for contacting OpenSky! The cancelation email you received was an error on our part and a glitch in our system. Your order is being processed by the merchant and will be shipped shortly. To confirm your order has not been canceled you can review your purchase history. Once again we are sorry for the inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Business has stated that cancellation email was sent in error, and that order would be sent. It has been over 4 days, however, since they said that, and item still has not been sent by them. It has also been over two weeks since I ordered the item. The money was taken from my personal checking account, but no product sent.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

There is no additional action we can take on this order.The order is canceled on our end, and the customers funds have been released.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I ordered an item and never cancelled. I never received the item.Therefore, the issue is not resolved, as I am still waiting for the item I ordered. I will not close this complaint until it is resolved to my satisfaction.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered a fitness watch they took my money, but have not delivered. That was 3 weeks ago. I was issued a [redacted] tracking number which [redacted] does not recognize.Desired Settlement: I want my money back as my Christmas presents are already late!

Business

Response:

HI! The customer was issued a full refund on this order on 12/**/15. We are sorry for the inconvenience. Thank you for shopping OpenSky!

Review: I have THREE outstanding orders with this online company. I ordered the first item on Sept. ** and STILL have not received it or gotten any response to my requests for a refund.

Two other items, showed that they were "picked up" by usps on Sept [redacted]. That's it. It is now Oct [redacted], almost two weeks later and I still have not received these items, nor has there been any activity in the tracking. I have gotten replies from "Ryan" telling me first that it would be put in the mail last Monday, Oct. [redacted], (it was not), and now telling me they are having trouble contacting the shop owner. Total runaround. I will have to resort to contacting my credit card company to get my refund I suppose.

Oh, and on three previous items I ordered, they took so long to get to me that I didn't need them anymore, so I'm returning them.Desired Settlement: I would have liked to receive the items I ordered, but at this point I just want a refund for all three.

Business

Response:

Thank you for contacting OpenSky!We are very sorry to hear about this experience.We have issued you a refund or all 3 items as requested.Please allow 3-5 days for the funds to apply to your credit card.Thank you

Review: I placed an order on December [redacted]. Orders were separately shipped and I'm still waiting for the second shipment. They have generic emails that get sent out with no follow up. I've also complained regarding a defective item and have yet to hear back regarding that issue. It has now been almost 3 weeks and I don't see how any company would think it's okay because it's busy season.Desired Settlement: I would like my purchased item and have the company contact me regarding my inquiry about a defective item. I purchased in good faith on their website and the Open Sky should not just take their customer's money and not deliver.

Business

Response:

Thank you for contacting OpenSky!The customer has been issued a return label for the defective item. Once the item is received the customer will receive a full refundCustomer has been issued a full refund on the scarf that was not received. Please let us know if you need additional assistance. Thank you

Consumer

Response:

I called open sky and spoke to Kevin yesterday and requested cancel and refund. The only reason why refund was done I believe. He was unapologetic, disinterested and quick to offer a refund on a defective item without offering an exchange. I received the refund slips only after I called them. Sure, it's resolved but they have lost another client. I will not recommend anyone to shop with open sky.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a shirt. I washed the shirt before I planned to wear it. It was done according label instructions pictured on the label. Took it out of washer and it had shrunk at least 2 sizes! I have never had something like this happen. Open sky stated I could not return the item because it had been washed! I understand companies have policies but this is a defective article of clothing.Desired Settlement: A refund of the amount I paid for the shirt.

Business

Response:

We have issued the customer a prepaid return shipping label to return the product in question. Once the return is received we will issue the customer a full refund.We are sorry for the inconvenience. [redacted] shipping Label [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had a previous complaint regarding this order, The item I had ordered never got delivered, the tracking # was with [redacted]. Opensky claimed that the item was still in transit even though the item has no movement via the tracking #. I was asked by opensky to give it another week, it has been two weeks and the item still has no movement.Desired Settlement: I would like a replacement shipped out to me ASAP.

Business

Response:

Thank you for contacting OpenSky!This order been reshipped today via priority mail tracking number: [redacted]Please allow 24-48 hours for the tracking to be updated.We are sorry for the inconvenience.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

So far the tracking # they gave has had no movement, just like the original order. I will wait and see. People need to know that this company only responds to consumers when a complaint is issued to the Revdex.com.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for contacting OpenSky!Per the [redacted] tracking provided the is order was scheduled for delivery on 1/**/16.This order is most likely delayed due to the in-climate weather.We are sorry for the inconvenience.Thank you

Review: On thanksgiving weekend I ordered 4 fitbit products for christmas presents. $152.34. I waited and waited. Never received my order. I kept checking my [redacted] acct. Which I payed through. The money was removed. I have send at least half dozen to dozen emails. I later find out my items were returned. Never any explaination as to why.I'm really upset. As of tues. They are telling me the issue was resolved, no it has not I have not been re-imbursed. I do not want a credit with this company!!!! I want my money placed back in my [redacted] acct. I refuse to do bussiness with them again. I do hopeyou all can help me get my money back cause now I need to go and buy the presents and now its a week before christmas. I'm so very disappointed.Desired Settlement: To settle and get my $ since I did not receive my products.

Business

Response:

Thank you for contacting OpenSky!We are sorry for the inconvenience.The customer was issued a full refund on 12/**/15 please allow 3-5 days for the funds to apply to your credit card.Thank you

Review: Somehow an order was mistakenly made--there were items in my cart which I DID NOT intend to order--don't know how it happened. I tried to cancel this order but was told that some of the items had already shipped! A couple that I canceled still shipped! I decided to keep the food items since I figured they wouldn't survive a return trip. Also kept the salt lamp. I should receive $65.69. Also, today there is another charge on my account for $51.85. It was charged at 1:01 AM--I wasn't even awake then! These people keep giving me the run-around and telling me to cancel, which I do, but they send items anyway! They owe me $117.54 NOW! I should ask for the full $185!!!Desired Settlement: $117.54.

Business

Response:

Thank you for contacting OpenSky!When you initially place your order a pending authorization is placed on your card.No funds are deducted until your items are shipped out.Due to this order was canceled and the item was not shipped, no funds were deducted.The pending authorization was voided from your card.Please don’t hesitate to contact us back if you have additional questions.Thank you for shopping OpenSky!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have NOT ordered anything else from these people and yet my returns have not been credited and a $51.85 debit is still on my bank account for 7/* at 1:01 AM. I DIDN"T ORDER ANYTHING on 7/*!!!!!

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I went to my bank today to have them help me deal with this whole mess--whoever the rep was that spoke with us had no idea what she was talking about! She kept repeating the [redacted] over and over which had no point. You keep putting charges on my account and taking them off--I am fed up! There is no way I owe $133+. My bank will be filing a dispute.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

HI!The bank contacted us on 7/*/15 we went through the charges the customer incurred.The customer has ordered and kept the following items:Himalayan Salt Lamp (7-10 Lbs) $32.00Eggs-cellent Cake Pops $38.35Sea Salt Chocolate Butter Toffee $24.62Totaling $94.97The following items the customer returned:GingerChi Chi Roller Anti Aging Jade Therapy $24.20 Refunded on 7/*/15Weight Loss Jump-Start Sample Pack $12.59 Refunded on 7/*/15Attached are 2 receipts showing where the total amount initially deducted was 133.75, and a receipt for the refund totaling $36.79.Please let me know if any additional information is needed.

Review: I purchased a product back in Nov/Dec of 2015 received it in Dec and it was not as described and I went through all the hoops to return it. On 12/**/15 it was sent back with their mailing label and I have yet to receive the return of my money or any correspondence, other than the automated ones, from them. I have contacted them a total of 4 times; 1/*/16, 1/**/16, 1/**/16, and 2/*/16. The order # is [redacted].Desired Settlement: up-hold their return policy in a timely manner. and keep I touch with the customer in regards to the issue and not just an automated answer.

Business

Response:

Thank you for contacting OpenSky!The customer was issued a refund to their credit card on 1/*/16.Please follow up with your bank. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because.the amount should be 23.99 plus tax, not to mention they failed to inform me of the action they took explaining the amount issued. They never said anything about a restocking fee or anything else. I do agree to the oversight of the credit to my account but I most likely would not have missed it if they had responded to any one of my inquires.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi!Per the customer request we have issued a refund in the amount of $6.65.Please allow 3-5 days for the funds to be applied to the card used.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: . I have been trying to return 2 items and after I send mail to the Customer Love team, I get an email essentially asking for what I already put in their form/

I respond, get another mail asking me to put in the information again,

I'm up to 8 mails and this is a circle with no ending.

They are a scam artist and if you buy it you are stuck with you. They do not respond--ever!

Here are the details of both transactions-- since I have to keep responding to them I put it in a word document:

Item 1

• [redacted]

Business

Response:

Thank you for contacting OpenSky! The customer on this order has been sent a return shipping label via [redacted]. Thank you y

Review: Order # [redacted]

Ordered an item of clothing for $73.98, price went down to $55.20. Sent 3 emails to ask for refund of price difference. Never received a response. Price went down even further to $44.16. We have contacted OpenSky with no response.Desired Settlement: I'd like the entire order cancelled with a full refund.

Business

Response:

Hi!This order has been shipped out to the customer, once it is received the customer can return it for a full refund.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

There is no actual shipping date for this order. The merchant has sent pre information regarding shipping as of June *, 2015. No additional detail or information has been received at [redacted]!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for contacting OpenSky!It appears that this order was out for delivery on June *,2015 per the [redacted] website:[redacted]We have sent the customer a return shipping label to return this item for a full refund.Thank you

Review: I received credits from this company to make purchases. I was charged for items that I should only have been paying shipping and handling on and there was no phone number for me to be able to contact them. I could only email them. Then they tried to persuade me to purchase another item in place of the one that I ordered in one of three different orders that I placed.Desired Settlement: I want them to inform customers that once they get your payment information for shipping and handling that they will charge your account the full amount of your purchase if you have enough funds to pay for the item(s). And they should make this writing big and in an obvious place so that customers can see it. It should not be in small print where you almost have to get a magnifying glass to see it.

Business

Response:

Thank you for contacting OpenSky!At OpenSky we give our customers credits.Here is the FAQ link on how credits work: [redacted]What are OpenSky credits and how do I use them?OpenSky Credits can be used to reduce the price of participating products as an additional discount. (Individual merchants chose whether sitewide Credits can be applied to their products, on a product-by-product basis, and may also choose to disallow credits during sales events including product specific promotions, storewide sales and storewide coupon codes)Credits can be applied to lower the price of a product, but they cannot be applied to shipping, tax, or any other charges.There is nothing you need to do to activate Credits. When you check out, any Credits you have will automatically be deducted from your purchase total on any eligible items.Participating merchants may limit the maximum deduction available on their products via Credits. This is set as a percentage of the product's price, e.g. they may choose to allow Credits up to 70% of a product's price. This percentage may vary from merchant to merchant. That means if you have a $20 Credit and buy a $100 item, then you get $20 off if the merchant you're buying from honors Credits at a 20% level, $10 off is they honor Credits at a 10% level, etc.OpenSky Credits do have expiration dates, but you can always reference those dates in your handy piggybank near your account settings at the top right hand corner of your top navigation.Combining OpenSky Credits with other discounts and events

Review: Made a purchase from Opensky on December*, 2015. My order number for this purchase is [redacted]. a total of 6 items were purchased only 4 were delivered. I have made 3 attempts by email to find out what happened to the other two products no response whatsoever.I have made numerous attempts by contacting their business phone number and I get tranferred to another line which just keeps ringing no one answers. My credit card was charged for all 6 items.Desired Settlement: I would like a refund of the total of the 2 items which comes out to $30.40 the two items were both a Solar clipped-on charger. one was red and the other green.

Business

Response:

Thank you for contacting OpenSky! Customer has been issued a refund on today as requested. Please allow 3-5 days for the funds to be applied to your credit card. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received two different items which I requested to return and information provided to contact OPEN SKY led me to an infinate number of sales ads and ultimaately to INFORMATION requesting the company I was trying to reach, then advising no number listed for that business. no information available!! very frustrating as in their letter they give an ultimatium that if not returned within 14 days, Im stuck. this company represented both

[redacted] order #[redacted]

and [redacted] order # [redacted]

then on top of it all they tell me there will be a$ 7.95 restocking fee!!! THE GALLDesired Settlement: billing adjustment, change store policy. Please look at the complaints listed on their website, there are several, I mean

SEVERAL unhappy VICTIMS. PLEASe do something about this company. I sent the items dirextly to the companys they came from today, and hopefully I will have positive results.

Sincerely

###-###-####

Business

Response:

Thank you for contacting OpenSky!The $7.95 restocking fee is to pay for the return shipment was is handled via [redacted], and the shipment comes with tracking information provided to ensure that when the product is received back from the merchant, a refund can be issued promptly.If you have returned these items directly back to the merchant can you please provide us with the tracking information, so that when the items are delivered you can be issued a full refund.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

open sky has asked me for a tracking number for the packages I returned to the companies I sent them to, but I have no tracking numbers. I sent one to [redacted], order [redacted] and the other to Rusty Spr Couture order #[redacted]. These were the companies from which they came. open sky should have no problem locating them thru these companies. I was unable to find a "good" phone number for any of these companies.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our telephone number is listed on the email order confirmation customerWe have reached out to both merchants to confirm receipt of the returned items. Once we receive confirmation that these items have been received back we can issue a refund to the customer.Unfortunately we can not issue a refund until the product has been received back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered a fitness watch from [redacted] Shops thru the OpenSky website on 12-**-15 as a Christmas present. I tried contacting OpenSky 2 times in January to return the item. I was told both times that they would send me a [redacted] label to return it which never came. I contacted [redacted] and they couldn't help me. I then contacted [redacted] Shops and was told where to return it but the credit would have to come from OpenSky. I returned the watch to [redacted] Shops on 1-**-16. Still have not received credit for the returned watch.Desired Settlement: I want a refund in the amount of $41.68 per my original purchase.

Business

Response:

HI!This customer was issued a return label via [redacted], which the customer is stating that they did not receive. Tracking : [redacted]Can you please provide us with the tracking information used to return this item, so that we can get you a full refund issued ASAP. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. The item was returned via USPS tracking #[redacted] to Plano TX [redacted] on 1-**-16.

Sincerely,

Business

Response:

Thank you for contacting OpenSky!We have followed up with the merchant in regards to the information provided and full refund was issued on today.Please allow at least 3 days for the funds to be applied to your credit card.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed a order from open sky.com on November [redacted] on November [redacted] a shipping label was made on 11/** I tried contacting them for the first time seeing as I had no movement tracking the package or heard word about it. I asked for a refund if it hadn't shipped. I was told 2 days later on 11/** that a refund would not be possible and the tracking numbers possibly aren't updating they'll figure it out and get back to me 11/** 2 weeks after I placed the order still no movement in tracking no response so I wrote again saying I demand a refund I don't want the product it obviously hasn't shipped since I haven't heard anything I also said I was gonna file a report with the Revdex.com because I feel like I was scammed at this point it's now 12/* I have heard nothing back and the tracking still shows nothing. It's almost been a month all I want is my money back it was 12 dollars not even a big dealDesired Settlement: I just want my money back and the ordeal to be over I'm saddened it had to get this far I've never had to do this in years of ordering online

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: They advertised Bamboo Sheets for sale. I purchased two sets. The web site showed they were non returnable. But I wanted Bamboo sheets, so I ordered them.

I received sheets that were 100% polyester, according to the label sewn into the sheets.

This was False Advertising at its finest. A total Fraud.

I have contacted them and they refuse to refund the money I paid.Desired Settlement: I want my money back for these useless sheets.

Business

Response:

Thank you for contacting OpenSky!We are sorry to heat that your purchase was not as described.We have issued a return label once the item is received back you will receive a full refund.Thank you

Review: They charged me THREE TIMES for ONE NECKLACE!! I IMMEDIATELY let them know their website was just spinning and spinning and kept repeating my order but they told me I would just have to wait until I got the items then request refund!! I shouldn't have to pay return shipping and their :handling" charges when I let them know there was a problem during the purchase. I told them I only wanted ONE and it processed three times and this was their response....

THEIR REPLY!!!

As far as order [redacted], [redacted], & [redacted], what you can do is return to sender on the two orders that you don’t want.

I hope that this information was helpful.

Thank you for contacting OpenSky.Desired Settlement: I want them to NOT SEND ME THREE necklaces and REVERSE THE THREE CHARGES they charged my credit card for the SAME PURCHASE!! I shouldn't have to pay to return the two I didn't really order!!

Business

Response:

Thank you for contacting OpenSky! It appears that the place order button was hit multiple times as indicated in the screenshot attached.We have sent the customer a return label for the 2 accidental orders.Once they are received back we will issue the customer a full refund. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been trying since October 2015 to resolve two very simple refund requests and have yet to receive a solution or full refund from Opensky. I have contacted the company multiple times and found the customer service slow to respond (if at all), confusing in their process, and ultimately unsuccessful at resolving my issue.

I have two separate orders and refund requests outstanding with Opensky and will outline them below:

Order #[redacted] - No refund has been given. I tried to return this item using the company provided shipping label but according to [redacted] this item had been sent back to me due to an incorrect address on the label. I tried explaining this to Opensky and requested a new label, however I received only a partial response asking me for me order number and then no response after I provided this information.

Order #[redacted] - I only received a partial refund for this order even though I returned two items. I received no response when I tried to request a full refund from Opensky.Desired Settlement: I'd like the full amount refunded that is owed to me. I have made a sufficient effort in trying to get these issues resolved and I feel the company owes me this as compensation for its horrendous customer service. I expect this credit to appear on my purchasing credit card and will not accept store credit as I will not be using this site every again and would never recommend it to anyone I know. Any assistance the Revdex.com can give me to resolve my issue would be greatly appreciated.

Total refund desired - $66.31

Business

Response:

Thank you for contacting OpenSky! The customer was issued a return label on 10/**/2015. The return was received back on 11/**/2015 after 14 days all returns that are not received back are automatically canceled.We have issued the customer a refund on today in the amount of $31.37 the full amount of the order.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,