Online City Tickets

It was easy to order tickets through Online City TicketsGot them within hrs

Would have rated a if they had a best available optionInstead I had to select the most expensiveBut I'm sure they will be great seats, Fox is a great theatreTransaction was smooth and the email with the tickets came over in mins

The worst They charge you one thing then there are $in hidden fees No invoices have dollar amounts of you purchase Then fight you over in Total scam Do not useSeriously Bought $in tix n they charged my credit card $ Total scam

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellers.Our customer has stated that they were not notified the tickets were classified as limited view; however, this is inaccurateWhen our customer navigated to our site, she selected the event she was interested in, [redacted] on 2/25/She then continued to the ticket listing pageThe listing our customer then selected stated, “Section: Orchestra Right Row: F Notes: Limited viewSide view.” After selecting this listing, our customer continued to the checkout pageAfter a delivery method is selected, since methods vary in price, a new order total is calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationThis also reiterated the seating location, including the notation of a limited and side viewCustomers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these termsCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order" at which time their order was processed.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThe seller on this purchase listed the tickets properlyThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy?"a standard throughout the industry.Our customer placed their order on 1/4/and immediately received their valid tickets prior to their event which took place on 2/25/These valid tickets note "LV" for Limited View, just as the seller on the purchase stated in the listingOur customer later contacted us on 3/1/regarding this matterAt this time, we clarified that all information regarding the location of the tickets was adequately disclosed prior to purchase and listed according to the venueOn 3/15/we received a dispute from our customer’s financial institutionWe addressed this, and the dispute was ultimately ruled in our favorIf our customer has any further questions regarding this dispute, we encourage them to reach out to the financial institution with which it was filedWe maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed.Regards,Online City Tickets

Initial Business Response / [redacted] (1000, 5, 2015/06/05) */ OnlineCityTickets.com has contacted Ms[redacted] , and we feel we have reached a resolution that suits both partiesWe now consider this issue closedIf Ms[redacted] would like to attend another live event in the future, or if she has any questions about an order or our website, we welcome her to reach out to us Thank you, OnlineCityTickets.com

sans-serif, "Helvetica Neu Thank you for reaching out to us regarding this matterOnline City Tickets has been in contact with Ms [redacted] and both parties have found an amicable resolutionIf Ms [redacted] has any further questions or concerns regarding this or any other order, we encourage her to contact a member of our customer service team Regards, Online City Tickets

Thank you for reaching out to usOnline City Tickets appreciates the opportunity to address a Mr [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.”On 01/20/16, Mr [redacted] purchased tickets to see AC/DC on 04/01/This event was later postponed by the artist for a later dateIt should be noted that Mr [redacted] typically would not be able to receive a refund for a postponed event per the agrepolicies at checkoutAdditionally, the tickets Mr [redacted] has been provided will be valid for the future date selected by the artistThis policy is in place to ensure the customer can attend the event they originally selectedIn some cases, people may want a refund for these postponed eventsWe consider all factors, including delays, so we may be responsive to customersAt this time, Mr [redacted] has filed a dispute with his financial institution and we encourage him to reach out to his bank for the outcomeIf Mr [redacted] has any additional questions or concerns regarding this or any other order, we welcome him to contact a member of our customer service team? ? Regards,Online City Tickets

Thank you for reaching out to us and bringing this matter to our attentionOnline City Tickets has been in contact with Mr [redacted] and we have reached a resolution, however, we would like to take the time to address Mr [redacted] concerns.When Mr [redacted] selected tickets and was taken to our checkout page, they were directed to review their itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bolded textMr [redacted] was then directed to review our terms and conditions?"visible in a text box below this order total?"and presented with the bolded message “All sales are finalAll prices are listed in US Dollars (USD)” At this point, Mr [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkoutAfter checking the box and clicking “Review Order” they are taken to the checkout page which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total charge.As previously stated, our “all sales are final” policy, are disclosed throughout the purchase process?"from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refunds.We have been in contact with Mr [redacted] regarding this issue, and both parties have been able to reach an amicable resolutionWhile our management team is available to handle any additional concerns that Mr [redacted] may have, we consider this matter resolved.Regards,OnlineCityTickets

Thank you for reaching out to us regarding this matter. At Online City Tickets, we value our customers and would like to take the time to address this matter. In reference to Ms. [redacted] concern about the face value of her tickets, it should be noted that Online City Tickets is an online resale marketplace. This means that we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. This fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplace, not a box office or venue. Ticket prices may exceed face value. This site is not owned by any venue or box office." Because customers are purchasing tickets owned by individual sellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer cancellations and must adhere to an "all sales are final" policy—a standard throughout the industry. This policy is disclosed throughout the purchase process—from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are final. All prices are listed in US Dollars (USD).” With regard to Ms. [redacted] claim that our website provided incorrect information about the availability of tickets, it must be noted that this is inaccurate. The availability of tickets on our website is completely dependent upon a fluctuating market, and quantities for this event are low. When Ms. [redacted] selected tickets and received the message that few tickets were left in the section, that message was referring to ticket availability on our website. Online City Tickets is not aware of availability on other markets. Ms. [redacted] valid tickets were delivered to her, and she has since confirmed that she has received them. As such, Online City Tickets has fully adhered to the terms and conditions to which Ms. [redacted] agreed prior to purchase. Additionally, we have reached out to Ms. [redacted] in an attempt to provide a resolution to this matter, but we have not been successful in reaching her by phone or email. If Ms. [redacted] would like to discuss a resolution, or if she has any other questions or concerns, we encourage her to reach out to our customer service team. At this time, we consider this matter closed. Regards, Online City Tickets

sans-serif, "Helvetica Neu Thank you for reaching out to usPrior to receiving this complaint Online City Tickets has been in contact with Mr [redacted] and both parties have found an amicable resolutionAs such, we consider this matter resolvedIf Mr [redacted] has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team Regards, Online City Tickets

Thank you for reaching out to us and bringing this matter to our attentionAt Online City Tickets, we value our customers and would like to take the time to address Ms [redacted] concernsMs [redacted] has stated that we are a private seller, to this we would like to provide clarificationOnline City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by any venue or box office."? Once Ms [redacted] selected the tickets she was interested in she was navigated to our checkout page and was directed to review the itemized order breakdown, which clearly displayed the price per ticket, all fees, and the total price of $in bold textMs [redacted] was required to agree to our terms and conditions?"visible in a text box?"and presented with the bold message “All sales are final.” At this point, Ms [redacted] was also presented with the message “I agree to the sales terms and conditions listed above,” and a check box that needed to be selected in order to continue with checkoutSince customers are purchasing tickets owned, priced, and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy?"a standard throughout the industry.? Because Online City Tickets does not own or generate tickets, the prices are set by the individual sellers based on a range of marketing factors such as customer demandThis means the price is not based on the tickets' original price, or face value, and may be higher or lower than that amount displayed on the ticketsThis information is also stated throughout our websiteIt also means that the largest portion of any order placed in our marketplace goes directly to the sellerThe service fee is in place to cover operational expenses such as facilitating transactions, screening sellers, maintaining the website, and providing customer service.? We have discussed this matter in detail with Ms [redacted] prior to receiving this complaintOur management team is available to handle any additional concerns that Ms [redacted] may have; as it presently stands, we consider this matter closed.? Regards,? Online City Tickets

Immediate response with tickets sent

Complaint: [redacted] I am rejecting this response because: This is a totally unacceptable response.? I spoke with [redacted] at Online City? Tickets and he recited the same as the responseThey would not come to a resolution and this is not good business practice and charging a service charge of $190.20, for what reason?? The tickets that printed were in fact Ticketmaster tickets.? I have since read several reviews online and this company is very deceptive in its advertising and [redacted] made me feel like I was ignorant.? I was in the Travel Industry for years and hired companies in Mexico, Caribbean, Central America and Hawaii which included holding these companies to customer service expectations so that ? customers would book their vacations with our company vsthe competition.? Before that I was in the banking industry, customer service supervisor? This is not customer service and [redacted] was very rude.? I want this resubmitted and expect my refund of $or the choice of tickets for another event with better seats which ever is more [redacted]

I was initially charged $on my bank account before I submitted an order and I also didn't like that there was the price advertised and than additional cost for downloads especially when I am printing the tickets with my own ink and using my own paperAnd the price for download for tickets is 2x the price for itI don't have to do that when I order tickets elsewhere for the [redacted] center

"Helvetica Neu Thank you for reaching out to us and bringing this matter to our attentionAt Online City Tickets, we value our customers and would like to take the time to address Ms [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers When Ms [redacted] selected tickets for [redacted] on the Block with [redacted] and Boyz II Men she navigated to our checkout page, she was directed to review her itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bold textMs [redacted] was required to agree to our terms and conditions—visible in a text box—and presented with the message in bold “All sales are final.” At this point, Ms [redacted] was also presented with the message “I agree to the sales terms and conditions listed above,” and a check box that needed to be selected in order to continue with checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry This information was provided to Ms [redacted] prior to placing her order and clarified thoroughly when she later contacted usAs Ms [redacted] agreed to the “all sales are final” policy and placed her order, we consider this matter closed Regards, Online City Tickets

Initial Business Response / [redacted] (1000, 5, 2015/04/30) */ OnlineCityTickets.com has contacted Mr [redacted] , and we feel we have reached a resolution that suits both partiesWe now consider this issue closedIf Mr [redacted] would like to attend another live event in the future, or if he has any questions about an order or our website, we welcome him to reach out to us Thank you, OnlineCityTickets.com

Thank you for reaching out to us in reference to the concerns of Dr [redacted] We appreciate the opportunity to address this matterIt should be noted that Online City Tickets operates on the secondary market, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellersTo this end, we are committed to providing the best possible customer service and maintaining a simple, transparent process.Though Dr [redacted] is claiming a system error affected her order, she may be referring to the upgraded tickets to which she received for her event [redacted] with [redacted] , in which case we would like to provide clarificationOur website is completely user-driven, meaning no order can be placed without the customer having been made aware of all order details and agreeing to such at the point of purchaseWhen Dr [redacted] navigated our website and chose tickets for Section: Row: R for [redacted] with [redacted] , she continued to our Checkout pageHere, we displayed an itemized breakdown of all order details including ticket prices, delivery and service fees, and the total charge of $in bold textDirectly below this information, our guarantee stated, “Your tickets will: Arrive in time for the event; Be real, legitimate tickets valid for entry; Be the ones you ordered or better seats.” This guarantee clearly notified Dr [redacted] that our sellers are able to replace tickets with better ones in accordance with these termsAfter Dr [redacted] input all necessary billing and shipping information, she was required to review a complete list of our sales terms and conditions, where we stated in bold, “All sales are finalAll prices are listed in US Dollars (USD).” Dr [redacted] then selected a check box that signified her agreement to the sales terms and conditions and placed her order.Dr [redacted] placed her order on 1/12/and received her valid, significantly upgraded tickets of Section: Row: F on 1/19/before her event that is scheduled to take place on 3/4/These seats are closer to the stage, as the section in which they are located is in front of the tickets she originally selected as well as thirteen rows closerPrior to receiving this complaint, we were in contact with Dr [redacted] to fully address all of her concernsIt should be noted that in addition to this current claim, Dr [redacted] has also filed a dispute with her credit card company regarding this transactionDue to the nature of the dispute process, we are unable to provide a resolution to this matter while this dispute remains open, and encourage Dr [redacted] to contact her financial institution with any questions regarding its process or outcome.Regards,Online City Tickets

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Christina [redacted]

Complaint: [redacted] I am rejecting this response because: I am rejecting this response because:the deceptive practice you are continuing to use is to not disclose the associated fees nor the line items associated with the total chargeInstead you asked the consumer to agree to, and make, an uninformed decisionThat's not a good look on your company nor your practicesTherefore, because you do not believe in (nor practice) full discolure, as almost every legitimate business does, Mrs [redacted] had to falsely assume the had a proportional valueUpon further research we discovered just how over inflated the pricing was (which was not disclosed in detail by said company)Had she been informed of the amount of fees associated with the final charge and all the other charges, she would have been able to understand and compare your offer against other outlets and make an informed decisionThis is why it is so important for the Revdex.com to get involved--to either help motivate you to correct your common practice of non-discolure or to make everyone else aware to help protect themHow is a consumer supposed to be able to evaluate your offer versus other offers when you did not disclose all line items totaling the $We did not use the tickets because we did not feel it would be honest to use them and ask for a full refundWe disclosed this to you prior to the event and you made no cencessions to refund us any funds at that timeWe are seeking a refund or full credit pleaseThank youSincerely, [redacted]

The tickets I received had someone else's name on them and a lower price than what I had paid I had no idea this service was a third party service, and that is nowhere listed on your website! I am appalled at this lack of transparency, and I will no longer be using your service If I purchase tickets to another event at Budwiser events center, I will use another vendor! I am most displeased!