Online City Tickets

Initial Business Response / [redacted] (1000, 5, 2015/04/20) */ OnlineCityTickets.com has contacted Ms[redacted] and we feel we have reached a resolution that suits both partiesWe now consider this issue closedIf Ms [redacted] would like to attend another live event in the future, or if she has any questions about an order or our website, we welcome her to reach out to us Thank you, OnlineCityTickets.com

Disappointed that I am paying over $for tickets with one being obstructed view and one limited view This info should be told to you when selecting seats I went on live chat with Andrea however she sent info that said that because I agreed to terms seats could not be changed or cancelled Hopefully we will be able to enjoy play with these poor choice seats

I purchased tickets to [redacted] for my best friend and I, in December! The price was right, and the seats looked great- so I bought them! The tickets arrived weeks before the show,I printed them out and we were good to go! My experience was AWESOME with online city tickets, we had amazing seats and no hiccups! I'd use them again!

Complaint: [redacted] I am rejecting this response because: The fact that the merchant processes "numerous successful transactions each day" has no bearing on the status of this particular transaction Further the fact that they are a "resale marketplace" does not change their legal obligation to me the consumer to disclose all necessary ticket information in a clear and object manor, nor does it legally or ethically protect them from providing refunds for acceptable reasons as they would like to imply.If they have a company policy which states, "all sales are final" they are outwardly misleading / deceiving customers with their headline banner all over their webpage which indicates there is a 100% money back guarantee Even if this guarantee is for different circumstances it is in no way clear to consumers Further, although the steps of the ticket purchase may be as they listed I do not believe nor to I consent to the fact that the tickets were disclosed as being "obstructed view and alcohol free." Were that information clearly disclosed I would not have gone through with the purchase As a result, when I opened the ticket page after completing the transaction I saw that language on the face of the ticket and contacted the merchant within a couple hours of the purchase to inform them that there must be a mistake to which I was told, as their response to this complaint would indicate, that there are no refunds and they are a resale marketplace Prior to this response I have logged a third challenge with my credit card company and do not intend to ever allow the merchant to obtain the money for the tickets I will also continue to log complaints against the company if they continue to refuse a valid refund which I am due It would be in the merchants best interest to provide a full refund as they will lose more customers and money due to my complaints than they will gain in attempting to gain control of the money which they deceitfully are attempting to take for the tickets, for which I have no use Sincerely, [redacted]

Fast and accurate service

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by any venue or box office.”Once our customer selected the event they were interested in, Sound of Music, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout processAfter customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms and the statement, “I agree to the sales terms and conditions listed aboveI understand that I am not purchasing directly from the venue box office and that tickets may be above face value.” For every order place on our site the customer’s order total is reiterated below this in large, bold textCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Our customer has expressed concerns regarding their order, to which we would like to addressOur customer confirmed their purchase on 9/14/for four tickets to Sound of Music that took place on 3/3/They were notified via email that their tickets were expected to be emailed to them on 2/24/We were later notified that the tickets our customer purchased for in Section: Tier Row: A-J were no longer available by the sellerWe immediately contacted our customer on 3/1/2018, at which time they accepted upgraded replacement tickets in Section: Orchestra Right Row: XX with a courtesy resolution to the matter as well.Prior to receiving this claim, Online City Tickets has been in contact with our customer and offered a resolution to the matter in the interest of customer serviceOur customer has accepted this as an amicable resolution; as such, we consider this matter resolvedIf our customer has any additional concerns relating to their order, we welcome them to contact our customer service department.Regards,Online City Tickets

Thank you for your response regarding this matterAs we previously stated, since a financial dispute has been filed regarding this transaction we are unable to provide Ms [redacted] with a resolutionAs such, we consider this matter closedAny questions regarding this dispute should be directed to the financial institution with which it was filedRegards, Online City Tickets

Initial Business Response / [redacted] (1000, 5, 2015/09/21) */ Thank you for bringing this matter to our attentionWe take the customer experience seriously and would like to take the time to address Ms***'s concernsWe should explain that OnlineCityTickets.com is an online resale marketplace, which means we do not own or generate ticketsinstead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: "We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue." Ms [redacted] believed she was purchasing tickets directly from the DAR Constitution Hall, the above disclaimer and our branding clearly show that we are not affiliated with any venue or other ticket marketplaceOur checkout process gave Ms [redacted] multiple opportunities to examine the full details of her orderWhen Ms [redacted] selected tickets and was taken to our checkout page, she was directed to review her itemized order breakdown, which clearly displayed the service and delivery fees, the price per ticket, and the total price in bolded textMs [redacted] was then directed to review our terms and conditionsvisible in a text box below this order totaland presented with the bolded message "All sales are final." At this point, she/ was also presented with the message "I agree to the sales terms and conditionsI have reviewed the Order Summary above," and a check box that she needed to click to continue with checkoutBelow this check-box, another message was displayed that, in Ms***'s case, read: "By clicking 'Place Order', your credit card will be charged $828.75, which includes ticket, service, and delivery fees." This notice was followed by a button labeled "Place Order." When Ms [redacted] clicked this button, she signified her acknowledgement of the total price and these terms, and completed her order In addition, Ms [redacted] claims that she did not receive the correct tickets for seats in the section that she requestedHowever, this is inaccurate; when Ms [redacted] selected tickets to her event, she chose tickets marked Section: G Our sales policies, including our "all sales are final" policy, are disclosed throughout the purchase processfrom a notice on every ticket page to a sales terms statement displayed at checkout with the message "All sales are finalAll prices are listed in US Dollars (USD)." Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refunds Thank you, OnlineCityTickets Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) My daughter went onto the site for the venue itself moments after the tickets went on saleThere would be no reason to go to a second source while plenty of tickets were available at $eachShe clicked on section CShe must have been redirected to another siteCan I get at least some credit back? Maybe $300.00? I would greatly appreciate itWe have been going back and forth with this since early JulyThank you Final Business Response / [redacted] (4000, 9, 2015/10/08) */ Ms [redacted] claims that her daughter was deceptively redirected to our siteThis is not the caseWe should note that our website makes it clear that we are not a venue, and not affiliated with any venueThis fact is clearly noted on every checkout page and at the top of our homepage, which features the following statement: "We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue." Ms [redacted] clearly did not purchase her order through the DAR Constitution Hall Furthermore, we assure Ms***'s daughter that she was shown the same checkout page that is clearly displayed to all our customersThis page presents a detailed order breakdown that shows the price of tickets and the service and shipping fees, and ends with the total charge listed in bolded textThe total is later restated directly above the "Place Order" buttonAs indicated in our previous response, customers must explicitly agree to our terms and complete each part of the process; failure to do so prevents the order from being completed We recognize that Ms [redacted] has requested a substantial refundHowever, due to the nature of our business, we are not able to offer refunds once a sale has been completed and must enforce an "all sales are final" policy; because the seller received notice that their tickets were sold the moment the order was placed, we are unable to honor that requestWe have offered a resolution to Ms [redacted] and she has declined that optionWe believe that we have addressed her concerns, and consider this matter resolvedIf Ms [redacted] has additional questions, we encourage her to contact our customer service team Thank you, OnlineCityTickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by Cross Insurance Center.”Once our customer selected the event they were interested in, [redacted] ***, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout processAfter customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” This bold message is disclosed directly above a check box which customers are required to select signifying their agreement to these termsCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which further displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order" at which time their order was processed.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersOur 100% Money Guarantee, as stated throughout the checkout process, ensures customers they will receive their valid tickets prior to their eventIn the occurrence that the event is cancelled, customers will receive a refundThis guarantee does not, however, allow for cancellation upon requestSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Our customer placed their order on 5/19/and immediately received their valid tickets via email prior to their event on 11/18/Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concernsWe maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closedIf our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.Regards,Online City Tickets

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Thank you for reaching out to us and bringing this matter to our attentionAt Online City Tickets, we value our customers and would like to take the time to address Ms [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellers.? The price? Ms [redacted] mentioned? refers to the face value of her ticketsAs a secondary marketplace, Online City Tickets does not own tickets, therefore does not set the price at which tickets are listedInstead, the listing price is set by the individual seller based on their personal assessments of a range of factors, including customer demandThis fact is noted on the listing, checkout, and homepage with the statement: “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by Consol Energy Center.”? When Ms [redacted] selected tickets for the [redacted] Orchestra event occurring on 12/27/2016, she was directed to her checkout pageHere Ms [redacted] was prompted to review her itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price of $in bold textMs [redacted] was required to agree to our terms and conditions?"visible in a text box?"and presented with the message in bold “All sales are final.” At this point, Ms [redacted] was also presented with the message “I agree to the sales terms and conditions listed above,” and a check box that needed to be selected in order to continue with checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).”? Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy?"a standard throughout the industry.? As Ms [redacted] was sufficiently notified of this information prior to placing her order, we consider this matter closedIf Ms [redacted] has any additional concerns she would like to discuss, we encourage her to contact customer service.? Regards,? Online City Tickets

Thank you for reaching out to us regarding the concerns of our valued customerThough Mr [redacted] filed this claim, our records indicate that this order was placed by Ms [redacted] It should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersOn 3/28/2017, Ms [redacted] purchased tickets to see [redacted] This event was later rescheduled by the artist for a later dateAs Online City Tickets is not affiliated with the artist or venue, such matters are outside of our purviewMr [redacted] reached out to us about this date change and indicated that he would no longer be able to attendIt should be noted that Mr [redacted] and Ms [redacted] typically would not be able to receive a refund for a postponed event, per the policy agreed to at checkoutThis policy, which is clearly specified on our policies page and stated at checkout, states, “If an event is cancelled, you will be given a full refundIf an event is postponed or rescheduled, your order will not qualify for a refund and your tickets will be valid for the rescheduled date.” Our policies further mention, “Event date, times, venue and subject matter may change." These policies are in place with the goal of ensuring that our customers can attend the event they originally selectedWe consider the interruptions rescheduled events may cause in order to be responsive to the needs of our customersIn the interest of customer service, we reached out to Ms [redacted] , as she is the customer who placed this order, and offered a one-time courtesy cancellationMs [redacted] has since declined this as a resolution and we recently received a dispute from her financial institution regarding this transactionDue to the nature of the dispute process, we are unable to provide a resolution while the dispute remains openIf Ms [redacted] or Mr [redacted] have any questions pertaining to the dispute process or outcome, we encourage them to contact the institution with which it was filedAt this time, we consider this matter closed.Regards,Online City Tickets

Thank you for reaching out to usOnline City Tickets has been able to reach an amicable resolution with Ms [redacted] , but would like to take this opportunity to address her concernsOn 07/16/15, Ms [redacted] purchased tickets to see [redacted] on 07/22/This event was later postponed by the artist for an alternative datePer the agrepolicies at checkout, unless the artist or venue does an outright cancellation, we are unable to offer a refund, as tickets for events which are postponed are still valid for the new dateWe should note that this policy is in place to help ensure customers attend the event they originally selectedIn some cases, people may want a refund for these postponed events, and we always consider a variety of different factors about the rescheduled event in order to be responsive to our customersWe are pleased to have resolved this matter with Ms [redacted] and hope she will consider Online City Tickets for any future event needsShould Ms [redacted] has any further questions or concerns regarding this or any other order, we welcome her to contact a member of our customer service teamRegards,Online City Tickets

Complaint: [redacted] I am rejecting this response because:They pushed the sale through AFTER authorization had been canceledThey are a fraud and they know itI hope they all sleep well at night knowing that they trick people out of their hard earned moneyIf you work for this company and are reading this look at your life.....it [redacted] right? It's because you work for a company that STEALS from hardworking peopleI already said that I read and signed your [redacted] disclaimer because you already TRICKED me into believing there was no other way to get ticketsIf your wife hates you, your children won't listen, your boss is a [redacted] you're in debt, you have to work every day....etc....you deserve it because your karma [redacted] and always will working for this companyI know you people know how wrong this is as you desperately called me the day after trying to return SOME of the money PS-Thanks for nothing Revdex.com if you're reading thisKnew you wouldn't help Sincerely, [redacted]

Great transaction and fast delivery

I am rejecting the claim because while I did go through the verification process the tickets received are NOT in accordance to stipulated seat assignment The vendor asserts they "upgraded" seats BUT failed to acknowledge system initial processing leading up to exchange I am simply requesting purchase protection under their guaranteed satisfaction clause, asking for full refund for un-used tickets. Respectfully,

I paid $per ticket on their siteThe ticket they sent me was and $in feesThat's a 100%+ markup! Shame on you!

I have received my order, thanks to remind me

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address Ms [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellers.? As Ms [redacted] stated, she placed this order over the phone on 11/29/at 3:PM CSTAfter Ms [redacted] agreed to three tickets in Section: Lower Level Row: 21, she was asked if she agreed to Online City Tickets Sales Terms and Conditions and that she was aware that she may be paying above face value and that all sales are final to which she agreed.? The seller later informed us that Ms [redacted] tickets would be delivered via [redacted] SeatsInstructions on how to utilize this method of delivery were immediately sent, and her tickets were transferred to her on 11/29/at 5:PM CST.? As a secondary marketplace, we cannot guarantee the type of ticket a customer will receiveIn most cases, tickets will be delivered by the method designated in the ticket listingHowever, the type of ticket is typically dependent upon the primary issuer of the tickets, with which Online City Tickets has no affiliation, and therefore is outside of our purview.? [redacted] Seats is a form of paperless ticketing that allows the tickets to be transferred into the customer's [redacted] Seats account and is becoming increasingly more common in the industry.? It should also be noted that in addition to this current claim, Ms [redacted] has filed a dispute with her financial institution regarding this transactionDue to the nature of the dispute process, we are unable to provide a resolution to this matter while this dispute remains open, and encourage Ms [redacted] to contact her financial institution with any questions regarding its process or outcomeAt this time, we consider this matter closed.? Regards,? Online City Tickets

East to navigate siteNo issues using tickets at venue