Online City Tickets

Thank you for reaching out to usTaking this new information into consideration, Online City Tickets has attempted to contact Ms*** to reach an amicable resolution but have been unable to reach herAs such, we left her a detailed voicemail and email regarding this resolutionAt this time, we consider this matter resolved, and hope that Ms*** will contact us with any further questions or concerns regarding her order.Regards,Online City Tickets

Getting tickets was easy and straight forward

Thank you for the opportunity for clarificationOnline City Tickets explanation is in odds with their sale processThe processes to ensure there is not a over price is not as described by themIt is a predatory practice to overcharge and deceit customers into buying a product for a price that was not the intended priceA complaint was placed with the Kentucky Consumer Protection agency to make other buyers in the state aware of their predatory practicesBased on their response, is easy to deduct that there are in business to con people out of their moneyA company that follow ethical practices would accommodate without loosing revenue in order to validate their good business practices.Not the case here.I made an experiment, and the online process described are not happening consistent at all timesOut of purchases of various tickets, there were three different servlets operation in the interactionWhich points to either a targeted area of usage in the country by programming specific servlets, or a random usage for certain operationsIn the case of Online City Tickets, this was not the caseI am only asking for the refund of the overpriced feesI am willing to pay for the tickets and a reasonable fee for the purchase, not the price they charged without disclosing the final charge.Any ethical business would honore the request, still keep revenue, and make their customers happy for return businessThis seems not to be the case.Without a resolution Online City Ticket will face a cancellation of the charges on Paypal, Complaints with the Federal Customer Protection Agency, the Kentucky Consumer Protection Agency, and legal action which will include all legal fees, as well as research time and other expensesNot only a bad business solution, but a demonstration of lacking ethics in business practicesMost importantly, they need to stop taking advantage of peopleI am very concern for the hundreds of people they have con into buying tickets at exorbitant and illegal fees that may not have the ability to stop this type of deceitful maneuvering. Thank you for your work, and for protecting our interestMost kindlyDr*** *** From the Revdex.com website Pattern of Complaint A recent review of Revdex.com complaints has delineated a pattern of consumer allegations against Online City TicketsIn their complaints, consumers allege that:Online City Tickets did not disclose exorbitant fees during ticket ordering processAlso, consumers claim the company used third party websites to forward them to purchase from Online City TicketsConsumers also claim they received incorrect tickets, including tickets with wrong dates, names, seats and wrong amount of tickets.On January 19, 2015, Online City Tickets informed the Revdex.com of the following procedures they have in place to assist consumers with these concerns: Online City Tickets states that on every page of their site, including the checkout, they state that tickets may be above face valueTo purchase tickets customers have to go through two screens in OnlineCityTickets.com's checkout. For a customer to complete any order on OnlineCityTickets.com they need to manually accept both checkout pages that each detail the full order cost They would like to repeat there are no additional charges that are not totaled and detailed on each checkout page Also, Online City Tickets claims they own multiple domains and that all are very clear as to their association with Online City Tickets Stating that this is a common practice for E-Commerce sites.Online City Tickets responds to the last issue stating that with multiple transactions, there will surely be some unfortunate circumstances where customers do not receive the correct ticketsThey claim OnlineCityTickets.com provides all of their customers with a 100% money back guarantee to rectify a supplier errorAlso stating their policies are very clear that the name on the tickets will be different than the customers and that this is standard in the resale industry.Per a May 20, review of newly closed complaints, the Revdex.com found that although Online City Tickets provided procedures detailing how they intended to address consumer concerns, the pattern of consumer allegations has continuedAt this time the Revdex.com has found that Online City Tickets failed to alleviate the pattern of complaints and will continue to monitor complaints against the business

I received the ticket in a timely fashion and felt that it was average priced

Great site and easy to use

I received the tickets

Thank you for your responseThough our customer continues to press forward with this matter, Online City Tickets maintains that all pertinent order details were displayed prior to checkout.Since Online City Tickets holds no affiliation with any venue or box office and does not own any inventory, we must adhere to an “all sales are final” policy to ensure completed sales are fair to both customers and sellersWe are unable to offer our customer a refund, as they agreed to our sales terms and conditions that were listed on the checkout pageThese terms reiterate that tickets may be above face value and that we operate on the secondary marketplaceAs we previously clarified, it was stated in bold, “All sales are finalAll prices are listed in US Dollars (USD).” We also pointed out that our customer selected a check box that signified their agreement to our aforementioned termsOnce orders that are placed on our website are confirmed by the sellers, we are unable to make modifications. As previously stated, we were in contact with our customer and adequately addressed all of their concernsShould they have any further questions, we encourage them to contact a member of our customer service team so that they may be answeredAs it presently stands, we consider this matter closed.Regards,Online City Tickets

A very quick response and easy

Amazing very simple very fast I love it

Thank you for reaching out to us regarding this matterOnline City Tickets has been in contact with our customer Ms*** and both parties have found an amicable resolutionAs such, we consider this matter resolved, and hope that Ms*** will consider Online City Tickets for their future
event ticket needsIf Ms*** has any further concerns regarding this order, we encourage her to contact a member of our customer service team.Regards,Online City Tickets

Complaint: ***
I am rejecting this response because: The entire time the order was being placed I was under the impression that it was through the venue I do not accept this resolution and I feel that the fees they charge are exhorberant At the very least I feel that it would be fair that they waive their ridiculous fees If I had known it were not through the ticket office of sheas or a legitimate seller I would not have ordered through them It took forever to get a hold of an agent and the only way I could speak to a live representative was to lie and chose the option to buy tickets There was no option to speak to someone who has an existing order I feel that this is because they know that most current orders have this complaint and they don't want to even deal with it U still want my full refund or at the very least their fees that they charged waived.
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/01/12) */
OnlineCityTickets.com has contacted Mr*** and we feel we have reached a resolution that suits both partiesWe now consider this issue closedIf Mr*** would like to attend another live event in the future, or if he has any
questions about an order or our website, we welcome him to reach out to us
Thank you,
OnlineCityTickets.com

Thank you for your response regarding this matterThough Mr*** continues to press forward, Online City Tickets maintains that all pertinent information was presented to him before placing his order. As we previously stated, Mr*** was notified that Online City Tickets had no affiliation with any venue and that he may be paying above face value for his tickets multiple times throughout the checkout processAs Online City Tickets operates on the secondary marketplace, all tickets listed on our site are owned and generated by individual sellersAs with any marketplace, prices tend to fluctuateThe prices on our site are set by the individual seller of the ticket, not Online City Tickets, based on their assessments of a range of factors including customer demandThis also means that the majority of any ticket sold on our site goes directly towards the seller. As such, Mr*** was fully notified that we have no affiliation with Wells Fargo and that he may be paying above face valueAdditionally, in our previous response we clarified that Mr*** was presented with his order total prior to placing his order and agreed to our sales terms. Since Mr*** immediately received his valid tickets after placing his order, Online City tickets has fully adhered to our sales termsAs we have fully addressed Mr*** concerns, and the financial dispute he filed with his credit card company remains open, we currently consider this matter closed. Regards,Online City Tickets

Thank you for providing a responseAlthough our customer continues to press forward, as we previously clarified, no order can be placed on our site without the customer having entered their payment information, agreed to our terms which include the "all sales are final" policy, and having selected the "Confirm & Place Order" on the review pageAs this order was submitted, we must adhere to the sales terms which were agreed upon; as such, we consider this matter closedAny additional questions may be directed to our customer service representatives.Regards,Online City Tickets

Complaint: ***
I find it extremely unprofessional for Online City Tickets to respond to this concern that day AFTER the eventI am rejecting this response because: the information on their website was misleading in comparison to the Artist's websiteTheir website made consumers believe that they were getting the VIP package but instead only received the VIP seats (not the package)Also when I called to speak with customer service, it was very difficult reaching a live agent and once I did reach a live agent, the agent hung up on me stating that we can't resolve the issueAlso in the response from Online City Tickets, they said they offered a resolution to be amicableThere was no such offerThis website and customer service team operate immorally and unethical
Sincerely,
*** ***

I believe the service charge is outrageous...I have reviewed with co-workers and they are shockedI have ordered with other areas...will do this time...probably not again

Excellent transaction

Everything is positive so far! Quick shipment and easy to order The event is not until the 5th of Jan

too easy

Since I am unfamiliar with this theater, I do not know the advantages of one seating area vsanother The prices seemed confusing for the area indicated I assume I got good seats, but did not see anyway to talk to anyone about it