Online City Tickets

Complaint: [redacted] I am rejecting this response because: My main complaint was that they misspelled my name. When I asked them to change the spelling, they would not. They would not cancel the order. This was an order for tickets to a concert that was selling out quickly. We ordered for ourselves and friends. Friends paid for their tickets. I was afraid this was a fraud. What company would not be willing to correct errors on a credit card statement? In addition, they stated that I would need ID to prove these tickets were mine. I couldn't do that; my name was misspelled. 2 days later, they quickly sent tickets. I didn't know what name was on them. They corrected things on the credit card charge. Again, I had no idea if I was going to be able to get into the concert. I feared losing friendship and having to pay my friends for useless tickets. This company was totally uncooperative. I found out that they charged us approximately $80.00 over the going price and we had horrible service. I never received an apology. Up until the time we walked into the arena doors, I didn't know if I was going to be able to attend the concert or not. I still have not heard a word from the company. I have been cheated and mistreated. I'd like to have that extra $80.00 back because of the horrible service and the predicament that I was placed in. I will not buy from them again. [redacted] @hotmail.com

Thank you for contacting us regarding this matterOnline City Tickets values our customers and we appreciate the opportunity to address Ms [redacted] concernsAt Online City Tickets, cardholder security is of the utmost importanceAs such, every order placed on our site proceeds through a number of verification provisions to ensure the order was authorized by the cardholder.Though Ms [redacted] has filed this claim, our records indicate that this order was place by Mr [redacted] on 12/18/For the protection of all our customers we cannot disclose specific fraud prevention techniques, but on the order in question, no fraudulent activity was evidentMr [redacted] order was placed on 12/18/at 4:PM CST and his valid tickets for the Disney on Ice: Dare to Dream event on 12/29/were immediately delivered to his email address and downloaded shortly thereafter.As Ms [redacted] stated, we later received a dispute from Mr [redacted] credit card company regarding this transactionWe addressed this, and the dispute was ultimately ruled in our favorShould Mror Ms [redacted] have any questions regarding the process or outcome of this dispute, we encourage them to reach out to the credit card company with which it was filedAt this time we consider this matter closed.Regards,Online City Tickets

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough the information was indeed posted as indicated, when I purchased the ticket for $134, there was no indication by the seller that the ticket would be valued at only $50. When I contacted the vendor and explained my outrage I was greeted with a friendly but defensive note saying, in essence, that it's just too badI contacted the vendor again, and received a similar response. However, when the Revdex.com reached out to the vendor the vendor contacted me and refunded $of the purchase priceI consider that to be a sufficient resolution of my complaint, and I thank the Revdex.com for being there, in support of consumers Sincerely, Cary [redacted]

Thank you for reaching out to us. At Online City Tickets, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely... facilitate transactions between ticket buyers and ticket sellers.As a secondary marketplace, we are not affiliated with any artist or venue; instead, we act as an in-between for customers and sellers. While we does not own or generate tickets, we do process thousands of successful orders each day—and each order is given the full protection of our 100% Buyers Guarantee. This guarantee ensures that any ticket a customer purchases on our site will be valid for entry into their event; if tickets are deemed invalid, the customer will receive a full refund. In our procedures to uphold this standard, we screen each seller to ensure that their listings are authentic and dispersed properly.In the highly rare event that we receive a report of tickets being invalid, we act quickly to conduct a detailed investigation into the matter. If the customer's claim is substantiated, our 100% Buyers Guarantee warrants that the customer will receive a full refund for the order.Online City Tickets has been in contact with our customer and offered a one-time courtesy resolution in the interest of customer service. Our customer has accepted this as an amicable resolution; as such, we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department. Regards, Online City Tickets

Thank you for reaching out to us. At Online City Tickets, we value our customers and would like to take the time to address Ms. [redacted] concerns. It should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate... transactions between ticket buyers and ticket sellers. Directly on our website it states, “We are a resale marketplace, not a box office or venue. Ticket prices may exceed face value. This site is not owned by NRG Stadium.” As a secondary marketplace, Online City Tickets does not own inventory; as such, all tickets listed on our site are set by individual sellers. These prices are based on those sellers’ individual assessments of a range of factors, including customer demand. When Ms. [redacted] viewed tickets for the production of “2017 Houston Rodeo – The Chainsmokers” the top of this page clearly stated, “We are a resale marketplace. Prices may exceed face value. This site is not owned by any venue.” Once Ms. [redacted] selected the tickets she was interested in, she navigated to our checkout page. Though Ms. [redacted] has indicated that the fees associated with her order were not shown; this is inaccurate. After entering an email address and selecting a delivery method, Ms. [redacted] was presented with an itemized order breakdown of her order. This breakdown clearly displayed all fees, the price per ticket, and the total price of $625.67 in bold text. Ms. [redacted] was required to agree to our terms and conditions—visible in a text box—and presented with the message in bold “All sales are final.” At this point, Ms. [redacted] was also presented with the message “I agree to the sales terms and conditions listed above,” and a check box that needed to be selected in order to continue with checkout. Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are final. All prices are listed in US Dollars (USD).” Ms. [redacted] mentioned our 100% Money Back Guarantee to which we would like to provide clarification. This guarantee, detailed throughout the checkout process, ensures that tickets will be authentic and arrive before the customer’s event. This guarantee does not however, offer cancellations upon a customer’s request. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry. As Ms. [redacted] was provided ample opportunity to review the details of her order, and her valid tickets were delivered to her on 1/17/2017 prior to her event on 3/12/2017, we consider this matter closed. If Ms. [redacted] has any additional concerns regarding her order, we encourage her to contact our customer service. Regards, Online City Tickets

Initial Business Response / [redacted] (1000, 6, 2015/09/02) */ Online City Tickets has reached out to Mr [redacted] , and both parties have found an amicable resolutionWe consider this matter resolved--and we hope that Mr [redacted] will consider Online City Tickets for his future event ticket needsIf Mr [redacted] has any further questions or concerns regarding this or any other order, we welcome him to contact a member of our customer service team

This is a real rip off site-claim to sell tickets safer than scalpers while sellng at above face value then reap the rewards of a $25.00/ticket fee and claim no refunds...Why is this legal

Ticket were deposited into mt flashseats account the price want bad for the event either

Ordered tickets to the ***, *** ** ***, and ** *** concert here in Atlanta for November 25, Received confirmation and tickets within 15-minutes of my ordering on-line I was a little skeptical when I printed the ticket, because in the issued to - it stated someone elses name; but below the ticket information a message stated tickets were through a third party It was my first time order tickets on-line

Thank you for your response regarding this matterThough Ms*** continues to press forward with this matter, Online City Tickets maintains that all necessary ticket and order details are shown to customers prior to checkout. As we have previously clarified, Ms*** was adequately notified prior to checkout that all sales are final and that all prices are listed in US Dollars (USD)This information was stated on our website’s checkout page in bold text directly above the box Ms*** selected to signify her agreement to our sales terms and conditionsThough Ms*** has indicated she was not offered compensation, this should be noted as inaccurateMs*** was in contact with several members of our customer service department on 11/9/2016, and all of her concerns were thoroughly addressed at that timeMs*** was given an opportunity to accept compensation; however, she declinedAs it presently stands, we consider this matter closed.Regards,Online City Tickets

I will be able to do a better review once I actually receive my ticketsThe ordering process was easy, and I'm assuming my tickets will show upBut I'm holding my breath until then, since this is the first time I have used your service

Complaint: ***
I find it extremely unprofessional for Online City Tickets to respond to this concern that day AFTER the eventI am rejecting this response because: the information on their website was misleading in comparison to the Artist's websiteTheir website made consumers believe that they were getting the VIP package but instead only received the VIP seats (not the package)Also when I called to speak with customer service, it was very difficult reaching a live agent and once I did reach a live agent, the agent hung up on me stating that we can't resolve the issueAlso in the response from Online City Tickets, they said they offered a resolution to be amicableThere was no such offerThis website and customer service team operate immorally and unethical
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:They have yet to take any blame for the websites continuous error messages and I have received no apology for the numerous very rude customer service agents I spoke to.Their response was what I heard many people state on the phone and does nothing to solve the problem at hand
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/06/29) */
OnlineCityTickets.com has contacted Ms***, and we feel we have reached a resolution that suits both partiesWe now consider this issue closedIf Ms*** has any questions about an order or our website, we welcome her to reach out to us
Thank you,
OnlineCityTickets.com
Initial Consumer Rebuttal /* (2000, 7, 2015/06/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The refund has been approved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I would just like to note that I only received one voice mail message from the companyThere is a time difference between where I am in Calgary AB Canada and where they are calling me in the United StatesThey have refunded me part of my purchase priceThis is good enough for nowIf I am unable to use the tickets on Aug 3rd I will follow up with the women I spoke with
Sincerely,
*** ***

Thank you for providing a responseAlthough our customer continues to press forward, as we previously clarified, no order can be placed on our site without the customer having entered their payment information, agreed to our terms which include the "all sales are final" policy, and having selected the "Confirm & Place Order" on the review pageAs this order was submitted, we must adhere to the sales terms which were agreed upon; as such, we consider this matter closedAny additional questions may be directed to our customer service representatives.Regards,Online City Tickets

Thank you for your responseAs we previously clarified, Online City Tickets thoroughly discloses that the listed prices may be above face value; a common occurrence on the secondary marketplaceHundreds of sellers process thousands of orders each day and are not always cognizant of the price tickets are currently selling for on the primary marketFurthermore, the price listed on our site is not based of the face value of the tickets; rather, the price is selected by the seller based on their assessments of a range of market factorsAs we have fully addressed Mr*** concerns we consider this matter closed.Regards,Online City Tickets

Easy, quickGood experience

Thank you for getting back to us regarding this issueAs we previously stated, we have been in contact with Ms*** and were able to come to an amicable resolutionDue to Ms*** having an active dispute with PayPal our resolution will not be able to be processed until this dispute is closed.Regards,Online City Tickets

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Rick ***