Online City Tickets

It was great service and I got my e-tickets right away!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***This was not satisfactory, but I have accepted itThis is a closed matterthank you

I found good tickets, but the fee for email wasn't what I expected

navigating the site was easy and painlessI haven't received the tickets yet but am looking forward to getting them!

Although I am pleased to have the opportunity to purchase tickets through your service, I think the upcharge is too high

Complaint: ***
I am rejecting this response because:
I asked to speak to a supervisor and was put on an extended hold, when I called to complain The associate did not acknowledge my complaint This is a scam company If I knew that I was on one of those type of web sites, I would not have bought the tickets
Sincerely,
*** ***

Thank you for your responseAs we previously clarified, our site is completely user-drivenOur customers are provided an opportunity to adjust the quantity selected on the ticket listing and checkout page prior to entering any payment informationAdditionally, all pricing details are sufficiently disclosedAs we have fully addressed our customer's concerns, attempted to resolve, and fulfilled the order correctly, we consider this matter closedIf our customer has additional questions regarding their order, we welcome them to contact our customer service department so that they may be addressed.Regards,Online City Tickets

Thank you for bringing this matter to our attentionAfter reviewing this claim, it appears with the information provided Mr*** has not placed his order with Online City TicketsWe ask him to review all correspondence as well as his financial accountAt this time we consider this matter closed
and encourage Mr*** to contact the entity with which his order was placed.Regards,Online City Tickets

Complaint: ***
I am rejecting this response because: based on the response, the company did not read my complaint. It specifically says on the email (the email was on 6/- not 8/as stated in the response) "If there is an issue at the venue, call us immediately at ***" So, why is that printed on the email? We had an issue at the venue and called immediately but there was no one there to answer the phone. Was that on purpose? No one available the night of a concert? I need an answer to this question. This is fraud. I stated that the tickets were not printed before my daughter left for the hour drive. She was excited about getting to the concert. So there is no alternative? You are just out of luck if you forget? There was no other way to get them printed? Were we suppose to lie to the venue? Is that a reasonable expectation? If the company puts that statement out there to call immediately if you have problems at the venue, then the expectation is that you will call that number to get help. We did not get any help. If we would have received help, then this entire situation could have been avoided. The company failed to meet expectations and should have offered another way to get the tickets printed when you are hours from home. My $is to be refunded immediately as that is the only acceptable resolution.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for reaching out to us regarding this issueWhile we maintain we are not at fault for this situation, in the interest of customer service Online City Tickets has been in contact with Mrs*** and both parties have found an amicable resolutionWe did want to take time to address
Mrs*** concerns. As a secondary marketplace, Online City Tickets is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersSince customers are purchasing tickets owned and listed by individual resellers, the tickets typically exceed face value for events listed on our websiteThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement "We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue."As previously stated Online City Tickets has been in contact with Mrs*** and reached an amicable resolutionAs such, we consider this matter resolved and if Mrs*** has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team. Regards,Online City Tickets

I've received my tickets (which were electronic) but have not tried to use them yetTheir practice is to add a large service fee after you select your tickets, but they flag the price change at that point so it was okBetter would be if they display the service fee up front either with or in addition to the ticket priceAnyway, it was an acceptable value to me since the shows were sold out and I couldn't find anyone else selling ticketsHopefully, the tickets I received will workSo far so good!

Thank you for reaching out to usOnline City Tickets has been in contact with Ms*** via email, and we believe we have reached an amicable resolutionAs such, we consider this matter closedIf Ms*** has any further questions or concerns regarding this order, we welcome her to contact a
member of our customer service team. Regards, Online City Tickets

Easy ordering process....very happy

This website is great

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
This was not satisfactory, but I have accepted it
This is a closed matter
thank you

Thank you for reaching out to us regarding the concerns of our valued customer, Mr***On 8/29/2017, Mr*** purchased tickets to see Janet JacksonThis event was later postponed by the artist for a later dateThough Mr*** has indicated otherwise, this is the first we are hearing of his
concerns as we have no record of him reaching out via telephone, email, or Live Chat application requesting to discuss this matterIn regards to Mr*** claim that he was not aware he was purchasing from a resale marketplace, we would like to note that customers are notified on every page of the checkout process, including on the final checkout page with the statement, "Inventory: We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venue."It should be noted that Mr*** typically would not be able to receive a refund for a postponed event, per the policy agreed to at checkout This policy is in place with the goal of ensuring that our customers can attend the event they originally selectedWe understand that in some cases, customers may want a refund for these postponed eventsWe consider the delays and the likelihood of the event to be rescheduled, in order to be responsive to the needs of our customersIn the interest of customer service, we resolved this matter with Mr*** via emailIf Mr*** has any further questions or concerns regarding this order, we welcome him to contact a member of our customer service team by phone, email, or Live Chat.Regards,Online City Tickets

It's good!

Initial Business Response /* (1000, 5, 2015/09/21) */
Thank you for bringing this matter to our attentionWe take the customer experience seriously and would like to take the time to address Ms***'s concernsWe should explain that OnlineCityTickets.com is an online resale marketplace, which
means we do not own or generate ticketsinstead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: "We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue."
Ms*** believed she was purchasing tickets directly from the DAR Constitution Hall, the above disclaimer and our branding clearly show that we are not affiliated with any venue or other ticket marketplaceOur checkout process gave Ms*** multiple opportunities to examine the full details of her orderWhen Ms*** selected tickets and was taken to our checkout page, she was directed to review her itemized order breakdown, which clearly displayed the service and delivery fees, the price per ticket, and the total price in bolded textMs*** was then directed to review our terms and conditionsvisible in a text box below this order totaland presented with the bolded message "All sales are final." At this point, she/ was also presented with the message "I agree to the sales terms and conditionsI have reviewed the Order Summary above," and a check box that she needed to click to continue with checkoutBelow this check-box, another message was displayed that, in Ms***'s case, read: "By clicking 'Place Order', your credit card will be charged $828.75, which includes ticket, service, and delivery fees." This notice was followed by a button labeled "Place Order." When Ms*** clicked this button, she signified her acknowledgement of the total price and these terms, and completed her order
In addition, Ms*** claims that she did not receive the correct tickets for seats in the section that she requestedHowever, this is inaccurate; when Ms*** selected tickets to her event, she chose tickets marked Section: G
Our sales policies, including our "all sales are final" policy, are disclosed throughout the purchase processfrom a notice on every ticket page to a sales terms statement displayed at checkout with the message "All sales are finalAll prices are listed in US Dollars (USD)." Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refunds
Thank you,
OnlineCityTickets
Initial Consumer Rebuttal /* (3000, 7, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My daughter went onto the site for the venue itself moments after the tickets went on saleThere would be no reason to go to a second source while plenty of tickets were available at $eachShe clicked on section CShe must have been redirected to another siteCan I get at least some credit back? Maybe $300.00? I would greatly appreciate itWe have been going back and forth with this since early JulyThank you
Final Business Response /* (4000, 9, 2015/10/08) */
Ms*** claims that her daughter was deceptively redirected to our siteThis is not the caseWe should note that our website makes it clear that we are not a venue, and not affiliated with any venueThis fact is clearly noted on every checkout page and at the top of our homepage, which features the following statement: "We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue." Ms*** clearly did not purchase her order through the DAR Constitution Hall
Furthermore, we assure Ms***'s daughter that she was shown the same checkout page that is clearly displayed to all our customersThis page presents a detailed order breakdown that shows the price of tickets and the service and shipping fees, and ends with the total charge listed in bolded textThe total is later restated directly above the "Place Order" buttonAs indicated in our previous response, customers must explicitly agree to our terms and complete each part of the process; failure to do so prevents the order from being completed
We recognize that Ms*** has requested a substantial refundHowever, due to the nature of our business, we are not able to offer refunds once a sale has been completed and must enforce an "all sales are final" policy; because the seller received notice that their tickets were sold the moment the order was placed, we are unable to honor that request We have offered a resolution to Ms*** and she has declined that optionWe believe that we have addressed her concerns, and consider this matter resolvedIf Ms*** has additional questions, we encourage her to contact our customer service team
Thank you,
OnlineCityTickets