Online City Tickets

Thank you for reaching out to us. At Online City Tickets, we value our customer and would like to take the time to address Ms. [redacted] concerns. It should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely... facilitate transactions between ticket buyers and ticket sellers. Directly at the top of every ticket listing page on our website it states, "We are a resale marketplace. Prices may exceed face value. This site is not owned by any venue."When Ms. [redacted] selected tickets and was taken to our checkout page, she was directed to review her itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bolded text. Ms. [redacted] was required to agree to our terms and conditions—visible in a text box below this order total—and presented with the bolded message “All sales are final.” At this point, Ms. [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkout. During this process, Ms. [redacted] saw an even more in-depth order summary that displayed the number and prices of her tickets, delivery and service fees, and the total charge. Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are final. All prices are listed in US Dollars (USD).”With regard to Ms. [redacted] 's statement that she thought she was purchasing through the venue's website, it must be noted that the address and appearance of our website are distinctly dissimilar from those of the venue's website. Online City Tickets facilitates thousands of successful transactions each day with satisfied customers who are fully aware that we are not affiliated with any venue, so we are confident in the transparency of our checkout process.Online City Tickets has been in contact with Ms. [redacted] , and both parties have found an amicable resolution. As such, we consider this matter resolved, and hope that she will consider Online City Tickets for her future event ticket needs. If Ms. [redacted] has any further questions or concerns regarding this or any other order, we encourage her to contact a member of our customer service team.Regards,Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address Ms [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersThough Ms [redacted] has filed this claim, our records verify that Mr [redacted] placed this order over the telephoneMs [redacted] has stated that they were not made aware of when they could expect their tickets until after the order was placed; this should be noted as inaccurateDuring the conversation with Mr***, our agent explained that he could expect his tickets in July of to which Mr [redacted] expressed understandingOur agent specified that Mr [redacted] would receive an email roughly one week before the eventAs a secondary marketplace, Online City Tickets does not own tickets therefore does not set or control the delivery date of ticketsInstead, this date is set by the individual seller of the tickets and is dependent upon the primary issuer of the tickets, with which Online City Tickets has no affiliation It is common, however, for tickets to be delivered before this specified dateMs [redacted] stated that she was told tickets were nearly sold out for this event though this is inaccurateDuring the phone call with Mr***, our agent described what tickets were available on Online City Tickets and made no reference to the availability of tickets on the primary marketWith regard to Ms [redacted] concerns about tickets being available before the primary market released tickets to the general public, we would like to provide clarificationTickets on the secondary market may become available to purchase prior to the primary market due to a number of possibilities; for instance, sellers may be season ticket holders or subscribersAdditionally, arrangements parties may have with box offices, venues, promoters, artists, or teams allow sellers to know in advance the location of which they will acquire ticketsAll orders placed through Online City Tickets are fully protected by our 100% Money Back GuaranteeAs stated throughout our website, this guarantee ensures that customer’s tickets will be valid delivered prior to their event.As Mr [redacted] was notified of the expected delivery date prior to placing his order, we consider this matter closedShould Mror Ms [redacted] have additional concerns regarding this order, we encourage them to contact us directlyRegards, Online City Tickets

Thank you for reaching out in relation to our customer's concernsPrior to receiving this claim, we discussed this matter with our customer and were happy to reach an amicable resolutionAs such, we consider this matter resolvedIf our customer has additional questions pertaining to their order, we encourage them to contact us directly for assistanceRegards,Online City Tickets

Arial, sans-serif, "Helvetica Neu Thank you for contacting us regarding this matterAt Online City Tickets, we value our customers and appreciate this opportunity to address Ms [redacted] concernsAs a secondary marketplace, Online City Tickets has no affiliation with any box office or venue and does not own or generate any ticketsRather, our role is simply to facilitate transactions between ticket buyers and ticket sellersFor this reason, we must ensure that our policies are fair to both parties, and therefore must adhere to an "all sales are final" policy, to which all customers must agree prior to purchaseOur company takes unauthorized claims very seriously and, when Ms [redacted] first contacted us, our team reviewed her transaction to address her concernsUpon further review of the order there was no indication that the order had been placed illicitly, thus we were unable to provide a refund for this order due to our "all sales are final policy" which is in place to ensure both customers and sellers are treated fairlyThis policy was agreed to by the purchaser prior to checkout, as no order can be processed on our site without this having been agreed toIt should also be noted that multiple previous orders have been placed on our website using all of the same billing and contact information used for this purchase, with no issues reported on the previous transactionsOnline City Tickets has fully adhered to the terms and conditions to which the purchaser agreed prior to checkoutAlthough she is not due to receive a refund per the agreterms, we have reached out to Ms [redacted] in an effort to provide a resolution to this matter that would be amicable to both partiesHowever, we have been unsuccessful in reach herIf Ms [redacted] would like to discuss a resolution to this matter, or if she has any further questions or concerns, we encourage her to reach out to our customer service teamAt this time, we consider this matter resolvedRegards, Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by Greek Theater Berkeley.”Once our customer selected the event they were interested in, [redacted] , they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout processAfter customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these termsCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processedOur checkout process allows each customer several opportunities to view all details of an order, including the Estimated Ship Date, prior to purchaseIn our customer’s case, the Estimated Ship Date of 8/7/was statedDue to the nature of our business as a secondary marketplace, Vivid Seats does not own or generate any tickets and therefore does not set or control delivery dateRather, the Estimated Ship Date is set by the individual seller of the tickets and is dependent upon the primary issuer of the tickets, with which Vivid Seats has no affiliationThis information was clearly presented to our customer before they submitted their order, and was additionally discussed with the customer by phone afterwards.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.It should be noted that we were not contacted by our customer to discuss their order prior to receiving this claimWe maintain that all order details were sufficiently displayed prior to our customer placing their order; as such, we consider this matter closedIf our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressedRegards,Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellers.? Our customer has indicated that they did not receive tickets for their event that is scheduled to take place on 11/24/2017, to which we would like to provide clarificationOur customer placed their order on 10/15/at 6:PM CSTIt should be noted that their valid, electronic tickets were then sent to the email address they provided immediately at 6:27PM CSTAs a courtesy, these tickets were resent to the customer on 11/8/at 7:36AM CST for them to print and bring to their event.Prior to receiving this claim, our customer was not in contact with us to discuss their concernsAs we have provided valid tickets in time for our customer's event, we consider this matter closedIf our customer wishes to discuss the nature of their order further, we encourage them to contact our customer service department.Regards,Online City Tickets

Complaint: [redacted] I am rejecting this response because: why would you guys advertise money back guarantee if that's actually a lie, you are a bunch of thieves and crooks, biggest piece of [redacted] buisiness in north America, they have never specified U.Sor canadian dollars that is a lie, I am not inaccurate and I take that offensively because this complaint has been entirely truthful with every word Sincerely, [redacted]

Got the ticketsGreat seats!

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address Ms [redacted] concerns.? As a secondary marketplace, Online City Tickets is not affiliated with any artist or venue; we merely act as an intermediary between ticket buyers and ticket sellersWhile Online City Tickets does not own or generate tickets, we do process thousands of successful orders each day and each order is protected by out 100% Money Back GuaranteeThis guarantee promises that any tickets customers purchase on our marketplace will be valid for entry to their eventIn our measures to maintain a high standard, we carefully screen each seller to ensure that their listings are legitimate and distributed properly.? However, because the hundreds of sellers on our network process thousands of orders each day, mistakes do occur in some extremely rare casesAfter investigating this matter, we have determined that Ms [redacted] order was one such caseOnline City Tickets has contacted Ms [redacted] and both parties have found an amicable resolutionAs such, we consider this matter resolvedIf Ms [redacted] has any further questions or concerns regarding this order, we welcome her to contact a member of our customer service team.? Regards,? Online City Tickets

Thank you for reaching out to usOnline City Tickets always appreciates the opportunity to address a customer’s concernsOn 07/20/2015, Mr [redacted] purchased tickets to see [redacted] on 07/22/This event was later postponed by the artist for a later dateIt should be noted that Mr [redacted] typically would not be able to receive a refund for a postponed event per the agrepolicies at checkout. This policy is in place to ensure that the customer can attend the event they originally selectedIn some cases, people may want a refund for these postponed eventsWe factor the delays and the likelihood of the rescheduled event in order to be responsive to our customersAs such, we have resolved this matter with Mr [redacted] If Mr [redacted] has any further questions or concerns regarding this or any other order, we welcome him to contact our customer service team. Online City Tickets

sans-serif, "Helvetica Neu Thank you for reaching out to us and bringing this matter to our attentionAt Online City Tickets, we value our customers and would like to take the time to address Ms [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on our homepage, every ticket, and checkout page with the statement: “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by any venue or box office.” On 9/Ms [redacted] selected tickets for [redacted] on 2/3/clearly listed as “$each.” Here she was notified of the Excepted Ship Date with this listing specifically stated, “Expected Ship Date: 1/24/2017.” As a secondary marketplace, the prices of tickets on our site are set by the individual ticket sellers, not Online City Tickets, in accordance with their assessments of a range of market factors such as customer demandBecause Online City Tickets does not own or generate any tickets we therefore do not set or control delivery dateRather, the Estimated Ship Date is set by the individual seller of the tickets and is dependent upon the primary issuer of the tickets, with which Online City Tickets has no affiliation With regard to Ms [redacted] claim that the order total for her tickets, including fees, was not available prior to entering [redacted] information, it should be noted that this is inaccurateOnce these tickets were selected, Ms [redacted] navigated to our Checkout PageHere Ms [redacted] was directed to review the itemized order breakdown, which clearly displayed the price per ticket, all fees, and the total price in bold text prior to entering any payment informationThis breakdown specified that Ms [redacted] order total, including fees, totaled $814.25.Ms [redacted] was required to agree to our terms and conditions—visible in a text box—and presented with the message in bold “All sales are final.” At this point, Ms [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkout On 9/Ms [redacted] contacted us regarding this orderOur customer service agent thoroughly described the checkout process to Ms [redacted] expressing that all fees and price per ticket are entering any payment informationWe offered, as a courtesy, to reach out to the seller to see if an amicable resolution could be made for all parties regarding this orderHowever, the seller later informed us that he would not be able to meet Ms [redacted] 's requested resolution.Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry Prior to receiving this complaint Online City Tickets offered Ms [redacted] a resolution, stepping outside of our Sales Terms and Conditions agreed to by Ms [redacted] upon checkoutHowever, Ms [redacted] did not see this as a positive resolution and explained that she would contact to her bankFollowing this conversation, Ms [redacted] filed a dispute with her financial institution regarding this orderWe have addressed this, and the dispute was ultimately ruled in our favorIf Ms [redacted] has any further questions regarding this dispute, we encourage her to reach out to the financial institution with which it was filedIf Ms [redacted] has any addition questions or concerns regarding this order, we welcome her to contact a member of our customer service team Regards, Online City Tickets

Thank you for reaching out to us and bringing this matter to our attentionWe take the customer experience seriously here at Online City Tickets and would like to take the time to address Ms [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.”When Ms [redacted] notified us that she lost her tickets, we attempted in good faith to work with our reseller to get her tickets reissuedUnfortunately the reseller of this ticket was unable to get the ticket reissuedOnline City Tickets cannot be held liable for lost or stolen packages, and this is disclosed in our service terms and conditionsOur 100% Money Back Guarantee ensures that customers will receive authentic tickets which they requested or comparable in time for the event which was fulfilled in accordance with company policy, which Ms [redacted] was providedWe have been in contact with Ms [redacted] regarding this issue, reiterated our policies and offered a courtesy but have been unable to reach an amicable resolutionIt should be noted that we attempted to go outside of our policy to provide a one time courtesy resolution, which Ms [redacted] has rejectedWhile our management team is available to handle any additional concerns that Ms [redacted] may have, we consider this matter closed.Regards,OnlineCityTickets

Easy site to order tickets from I do wish you didn't actually have to physically print the tickets, but that may be an issue with the event site not the ticket vendor

I ordered the tickets and paid overnight service, tickets arrived as promisedVendor followed up to make sure I received them

Thank you for reaching out to us and bringing this matter to our attentionAt Online City Tickets, we value our customers and would like to take the time to address Ms [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellers.? Ms [redacted] expressed concerns regarding her [redacted] on Ice: Dare to Dream tickets she ordered on 1/16/Ms [redacted] placed two separate orders for this event, on one order and on the second, for a total of ticketsIt should be noted that these are two separate transactions from two separate listingsFor both of Ms [redacted] orders, the listing was classified as Zone SeatingThis type of listing clearly describes, “We guarantee that your tickets will be within the listed zone or section listed or one comparable.” This information was presented to Ms [redacted] on the ticket listing page and reiterated on the checkout page.? Since we operate on the secondary market, a number of sellers list on our siteAs such, Ms [redacted] separate orders were never assured to be listed by the same seller or in the same row within the given ZoneAdditionally, sellers on our site, per our sales terms agreed upon by Ms [redacted] upon placing both orders, have the right to fill orders with “comparable or upgraded tickets.” As a result, Ms [redacted] received upgraded tickets for both of her orders.? In regards to Ms [redacted] tickets being invalid, we would like to provide clarificationAs Ms [redacted] stated, she filed a dispute with her credit card company, claiming that the transaction was Fraudulent in natureWe would like to point out that this dispute comes at odds with the agreed-upon sales terms which Ms [redacted] agreed to prior to placing her orderNo order can be placed on our site without the customer having checked a box signifying their agreement to these termsAs a result of Ms [redacted] filing this dispute claiming that the original purchase was fraudulent in nature, the tickets that were delivered to her on 1/19/were invalidated for her eventBecause of the active dispute of Ms [redacted] attempting to be reimbursed outside the means of our agrepolicies, we can confirm that her tickets would not have been valid for entry to her event on 1/28/In regards to disputed charges, our terms also state, "You are responsible for any and all legal fees incurred by you or Online City Tickets, associated with your disputed charges and chargebacks for purchases made, or tickets listed, on this site."? As a result of the dispute we received on 1/27/2017, we are unable to provide a resolution while the remains open due to the nature of the dispute processOnce the dispute is closed, we will be able to contact Ms [redacted] to resolve this matterAs it currently stands, we can assure Ms [redacted] that her [redacted] Church tickets will be valid and authentic for entryAt this time, we consider this matter closed and encourage Ms [redacted] to contact her financial institution with any questions regarding its process or outcome.? Regards,? Online City Tickets

Thank you for getting back to us regarding this issueWhile Mr [redacted] continues to press forward with this issue, all details were provided to him prior to completing his purchaseWe are not, due to the nature of our business, able to offer refunds once a sale has been completed and must enforce an “all sales are final” policy that was agreed to during checkoutDue to the seller receiving notice that their tickets sold the moment the order was placed, we are unable to honor a full refundAs we previously stated, all disclosures, including obstructed view and alcohol free, were shown to Mr [redacted] multiple times at checkoutWe have provided Mr [redacted] with a resolution that he has declinedIf Mr [redacted] has any additional concerns they would like to discuss, they are welcome to reach out to our customer service departmentRegards, Online City Tickets

Thank you for reaching out to us and bringing this matter to our attentionOnline City Tickets values our customers and would like to take the time to address Ms [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.”? On 9/22/16, Ms [redacted] purchased tickets to see [redacted] on 11/10/This event was later rescheduled for 2/18/Ms [redacted] has since indicated that she would no longer be able to attend, to which it should be noted that Ms [redacted] cannot receive a refund for rescheduled events per the agrepolicies at checkoutDirectly on the checkout page, Ms [redacted] was presented with the message, “All sales are finalThere are no refunds, exchanges or cancellationsIf the event is postponed, ticket will be honored for the rescheduled date.” Additionally, our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process?"from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).”? Ms [redacted] stated that she was advised to contact the venue for a refund; this should be noted as inaccurateWe recommended Ms [redacted] reach out to the venue in regards to any questions she may have regarding the rescheduled dateAt this time she was also notified that the venue would not be able to refund her order either, per her claim.? Our policies clearly state that event date, times, venue and subject matter may change though “we shall not be held responsible for any such change and will not be obligated to provide a refund or any other compensation in the event such a change occurs.” In addition to this current claim, Ms [redacted] has also filed a dispute with her financial institution regarding this orderDue to the nature of the dispute process, we are unable to provide a resolution to this matter while this dispute remains open, and encourage Ms [redacted] to contact her financial institution with any questions regarding its process or outcome.? As Ms [redacted] event was rescheduled, not canceled, we consider the matter closed.? Regards,? Online City Tickets

Thank you for contacting us in regards to the concerns of our valued customerAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by Shoreline Amphitheatre.”Our customer has indicated having issues with the tickets they were provided for their event Sublime with Rome and The Offspring that took place on 9/27/2017, to which we would like to provide clarificationWhile Online City Tickets does not own or generate tickets, we do processes several successful orders each day?"and each order is given the full protection of our 100% Buyer GuaranteeThis guarantee promises that any tickets customers purchase on our marketplace will be valid for entry to their event?"and that if tickets are deemed, invalid, the customer will receive a full refundIn our measure to maintain this high standard, we carefully screen each seller to ensure that their listings are legitimate and distributed properly.It should be noted that prior to receiving this claim, our customer notified us via email that the tickets they were provided were not valid for entry to their eventUpon inquiry, we acted quickly to conduct a thorough investigation into the matterWe attempted to contact our customer via phone on 10/5/so that we may discuss their claim; however, we were unable to reach them at that timeOn 10/8/2017, we made another attempt to call our customer but were not successfulIf our customer would like to further discuss this claim, we encourage them to contact our customer service department via phone so that we may investigate the matter.Regards,Online City Tickets

? Complaint: [redacted] I am rejecting this response because: The one time courtesy they offered me was if I purchased more tickets from themThe prices are ridiculously inflated once converted to USDBy the ? time I purchase them I can't trust them to add charges to the ticketsI don't want to buy more tickets from them I have tried to deal with them directly and all they offer is a discount on the next tickets I buy from themThey can call or email me with a better solution but it should be a solution that doesn't involve me purchasing anything from themI do not trust this companyI dispute the fact that they said I was aware of the charges being converted to USD at the time of purchaseI made sure the charges I was accepting had all the taxes and fees I was agreeing toThe small print indicating the charges were in USD was on the receipt after I used my credit card to pay for the ticketsAt that point I had no options I could not sell or get a refund for the ticketsThey need to offer a better solution.? ? the tickets which meant I could not get a refund or sell the tickets.? ? Sincerely, [redacted] ?

Thank you for your response regarding this matterAs we previously clarified, every order goes through numerous verification provisions; not simply authenticating email addresses.Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy?"a standard throughout the industryThis also means that the majority of any tickets sold on our site go directly to the seller, not Online City Tickets.As we have fully addressed Ms***’ concerns and provided authentic tickets prior to the event which has since passed, we consider this matter closedAs we mentioned in our previous response, should Ms [redacted] have any questions or concerns regarding the dispute process outcome, we encourage her to contact the financial institution with which it was filed.Regards,Online City Tickets