Online City Tickets

Initial Business Response / [redacted] (1000, 5, 2015/10/12) */ Thank you for bringing this matter to our attentionWe take the customer experience seriously and would like to take the time to address Ms***'s concernsFirst, we should explain that OnlineCityTickets.com is an online resale marketplace, which means we do not own or generate ticketsinstead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: "We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue." We understand that Ms [redacted] ordered tickets to see The [redacted] on 9/14/This concert was later postponed, and as of this response has been rescheduled for 05/27/Because of this, Ms [redacted] has asked that Online City Tickets refund her purchaseHowever, because sellers on our site list their own tickets and are notified as soon as an order for their tickets is placed, we are unable to cancel or refund orders, or provide exchangesWe can provide refunds only in certain situations, such as when an event is cancelled and not rescheduledAs the Refund Policy transparently described in our sales terms states: "All sales are finalA full refund of the purchase price, excluding shipping charges, will be given for cancelled events." Because the event has been rescheduled and not cancelled as Ms [redacted] claims, we are unable to provide Ms***'s requested refundWe guarantee that Ms***'s tickets will still be valid for entry on this new dateHowever, if Ms [redacted] is unable to attend this new date, she is welcome to resell her ticketsWe have successfully disputed the claim Ms [redacted] made with her bank and consider this matter closedbut if Ms [redacted] has any other questions or concerns, we welcome her to contact us Thank you, Online City Tickets

Ordered tickets for concert in [redacted] GA and paid for themOnce my tickets were emailed to me they were not for the correct concertIn fact the concert they have me tickets for wasn't even in the U.S where I liveI immediately called after reviewing my tickets and the costumer service literally laughed at my issue and told me they cannot help meSo I'm out of almost $and no ticketsAll I want it the correct ticketsBut they're refusing to make this right

Thank you for getting back to us regarding this issue. We made multiple attempts to reach out to Ms. [redacted] , prior to cancelling her order, regarding the pricing error on her orders but we were unable to reach her. As we have stated in our sales terms and conditions, which she agreed to prior to completing her purchase, pricing errors do occur on rare occasions and as a result we have provided Ms. [redacted] with a refund of both orders. As it currently stands, these orders have been cancelled and we have exhausted all possible resolutions. If Ms. [redacted] wishes to discuss this with our management team she may reach out to us at any time.Regards,Online City Tickets

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey gave me my refund the next day once someone called me Sincerely, [redacted]

Beware! Huge scam company!!! Overpriced tickets!!! Do not buy from sellerI purchased concert tickets for my wife and I, floor seats, with OnlineCity Tickets, totaling $I even paid for insurance for the tickets, an additional $That was $gone down the drainMy cowroker and his wife will attend the same concert and sit in the same row as us on the Floor but only paid $each for their tickets with Ticketmaster.comI'm new to the internetI typed in our favorite artist's name > concert tickets in GoogleThe first link in view, was an "Ad" was from OnlineCity Tickets, however, somehow, the URL link appeared to read as if it was the actual venue selling the ticketsLong story short: I got scammedPlease do not scammed tooLesson learned

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Plus it was the best solution they would give me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Sincerely, Gail [redacted] I still feel tricked into thinking that this was where one goes to buy tickets to Disney on Ice for the Redsch Center in Green Bay Wi When I googled "Disney on Ice Green Bay Wi" this is where I was brought to on the internet Because the tickets were being sold here I thought this was where I was suppose to go and that this was a company that contracted with the Redsch Center to sell their tickets for them I really didn't understand what I was getting myself into I thought the price of $per ticket was expensive but the price of everything has gone up and it has been many years since I went to one of these performances I did not see a breakdown of the actual fees and taxes until after I clicked on "Confirm" and once I realized that theses tickets were now costing me over $for two tickets I did all I could to try to cancel this transaction I contacted Luke, Chris Band Jasmine Rat customer support for this company and they all refused to give me a refund even though I requested one promptly Since I did not understand what this company actually was or how much they were charging until the transaction was completed, I feel I am entitled to a full refund prior to the event They had two weeks to refund me They did not even mail me the tickets Instead they emailed me two informational pages that are suppose to be presented in lieu of the tickets I don't even know if they will be accepted at the event in place of the tickets This has gone all wrong! I am very reluctant to buy anything off the internet again I feel I was deceived and they know it Gail

Thank you for reaching out to us and bringing this matter to our attentionWe take the customer experience seriously here at Online City Tickets and would like to take the time to address Mrs***’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket Buyer’s and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” The link Mrs [redacted] used to purchase tickets took her to a page that showed the event she intended to purchase tickets forIt states on the page "Buying and Selling tickets around BloomingtonPowered by OnlineCityTickets.com"When Mrs [redacted] selected tickets and was taken to our checkout page, it displayed that she was purchasing from Online City Tickets and disclosed that we were a resale market placeMrs [redacted] was directed to review her itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bolded textMrs [redacted] was then directed to review our terms and conditions—visible in a text box below this order total—and presented with the bolded message “All sales are final.” At this point, Mrs [redacted] was also presented with the message “I agree to the sales terms and conditionsI have reviewed the Order Summary above,” and a check box that needed to be selected in order to continue with checkoutBelow this check-box, another message was displayed that read: “By clicking ‘Place Order’, your credit card will be charged the total purchase amount, which includes ticket, service, and delivery fees.” This notice was followed by a button labeled “Place Order.” When Mrs [redacted] clicked this button, they signified their acknowledgement of the total price and these terms, and completed their order Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process—from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refunds We have been in constant contact with Mrs [redacted] regarding this issue, but have been unable to reach an amicable resolutionWhile our management team is available to handle any additional concerns that Mrs [redacted] may have, we consider this matter closed Regards, OnlineCityTickets

Absolute rip off22% upcharge on the face value of the tickets, then another 31% upcharge with feesCharged for "shipping" when I was printing the ticketsWebsite, nor receipt breaks down the fees charged$face tickets became $700!

SOOOO Easy!!!!!!

Thank you for reaching out to us regarding the concerns of our valued customer, Mr***On 8/29/2017, Mr [redacted] purchased tickets to see Janet JacksonThis event was later postponed by the artist for a later dateThough Mr [redacted] has indicated otherwise, this is the first we are hearing of his concerns as we have no record of him reaching out via telephone, email, or Live Chat application requesting to discuss this matterIn regards to Mr [redacted] claim that he was not aware he was purchasing from a resale marketplace, we would like to note that customers are notified on every page of the checkout process, including on the final checkout page with the statement, "Inventory: We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venue."It should be noted that Mr [redacted] typically would not be able to receive a refund for a postponed event, per the policy agreed to at checkout This policy is in place with the goal of ensuring that our customers can attend the event they originally selectedWe understand that in some cases, customers may want a refund for these postponed eventsWe consider the delays and the likelihood of the event to be rescheduled, in order to be responsive to the needs of our customersIn the interest of customer service, we resolved this matter with Mr [redacted] via emailIf Mr [redacted] has any further questions or concerns regarding this order, we welcome him to contact a member of our customer service team by phone, email, or Live Chat.Regards,Online City Tickets

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Kathleen [redacted]

Complaint: [redacted] I am rejecting this response because:I did accept the first resolutionIt was never emailedAlso, the site does not sell tickets from individual sellersThis response reads like a transcript from my calls and is callousThey treat their customers like dirt once they have their money Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/10/21) */ Thank you for bringing this matter to our attentionWe take the customer experience seriously and would like to take the time to address Mr***'s concernsWe should explain that OnlineCityTickets.com is an online resale marketplace, which means we do not own or generate tickets--instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: "We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue." In the scope of customer satisfaction we have reached out to Mr [redacted] and have come to an amicable resolution, through no fault of our own which we will explain below Mr [redacted] claims he was purchasing tickets directly from the Smith CenterHowever, the above disclaimer and our branding clearly show that we are not affiliated with any venue or other ticket marketplaceAnd, while Mr [redacted] takes issue with the fact that the prices of his tickets exceeded those advertised by the venue, our sales terms clearly state that prices may be above face valueFurthermore, our checkout process gave him multiple opportunities to examine the full details of his order When Mr [redacted] selected tickets and was taken to our checkout page, he was directed to review his itemized order breakdown, which clearly displayed the service and delivery fees, the price per ticket, and the total price in bolded textMr [redacted] was then directed to review our terms and conditions--visible in a text box below this order total--and presented with the bolded message "All sales are final." At this point, he was also presented with the message "I agree to the sales terms and conditionsI have reviewed the Order Summary above," and a check box that he needed to click to continue with checkoutBelow this check-box, another message was displayed which read: "By clicking 'Place Order', your credit card will be charged $485.35, which includes ticket, service, and delivery fees." This notice was followed by a button labeled "Place Order." When Mr [redacted] clicked this button, he signified his acknowledgement of the total price and these terms, and completed his order Our sales policies, including our "all sales are final" policy, are disclosed throughout the purchase process--from a notice on every ticket page to a sales terms statement displayed at checkout with the message "All sales are finalAll prices are listed in US Dollars (USD)." Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refundsAs stated above, because customer satisfaction is important to us, we have reached out to Mr [redacted] and have come to an amicable resolutionIf Mr [redacted] would like to attend another live event in the future, or if he has any questions about an order or our website, we welcome him to reach out to us Thank you, OnlineCityTickets Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Full refund accepted, Thank you

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address Ms [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis sit is not owned by Palace Theatre Albany.” When Ms [redacted] viewed ticket for the A Christmas Carol event on 11/30, she was notified that she could expect to receive her tickets on 11/Once Ms [redacted] selected tickets and navigated to our checkout page, she was directed to review her itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bold text prior to entering any payment informationThis page also reiterated the expected In-Hand Date of 11/Ms [redacted] was required to agree to our terms and conditions—visible in a text box—and presented with the message in bold “All sales are final.” At this point, Ms [redacted] was also presented with the message “I agree to the sales terms and conditions listed above,” and a check box that needed to be selected in order to continue with checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Though Ms [redacted] is requesting a refund, our customers are purchasing tickets owned and listed by individual resellers and we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industryPrior to receiving this complaint, Ms [redacted] filed a dispute with her financial institution regarding this transaction.Due to the nature of the dispute process, we are unable to provide a resolution to this matter while this dispute remains open, and encourage Ms [redacted] to contact her financial institution with any questions regarding its process or outcomeMs [redacted] valid tickets were delivered to her on 11/28, the expected In-Hand Date, for her event on 11/30, as such; we consider this matter closedRegards, Online City Tickets

This is a little unusual for me to have to wait for my tickets I'm not sure why I have to wait to receive them This is all I have receivedOrder Confirmed Your tickets are estimated to ship on or before 07/15/We are monitoring your order and will alert you when the seller ships your ticketsThere is no further action required from you at this timePayment [redacted]

Website ordering was easy Received an email that the tickets had shipped one day after ordering via [redacted] with the tracking number Finally received after days - tracking showed they went all over the country! The package was marked [redacted] 2nd Day Air!! Which I paid for!

So far my experience has been goodJust waiting on tickets and event

Bought tickets without the hassle of [redacted] happy with process and would use again

Thank you for reaching out to us regarding this issue, as we here at Online City Tickets always appreciate the opportunity to address a customer’s concernsOnline City Tickets has been in contact with Mr [redacted] and both parties have found an amicable resolutionIn regards to Mr [redacted] statement about the face value of the ticket, it should be noted that Online City Tickets is an online resale marketplace, which means that we do not own or generate tickets—rather, we facilitate transactions between ticket buyers and ticket sellersMr [redacted] has stated that he thought he was purchasing through the venue websiteIt must be noted that our website address and appearance are dissimilar to those of the venueAdditionally, at the top of every ticket listing page on our website it states, "We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue." When Mr [redacted] selected tickets and was taken to our checkout page, he was directed to review his itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bolded textMr [redacted] was required to agree to our terms and conditions—visible in a text box below this order total—and presented with the bolded message “All sales are final.” At this point, Mr [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkoutDuring this process, Mr [redacted] saw an even more in-depth order summary that displayed the number and prices of their tickets, delivery and service fees, and the total charge We have reached out to Mr [redacted] and reached an amicable resolution; as such, we consider this matter resolvedIf Mr [redacted] has any further questions or concerns regarding this or any other order, we encourage him to contact a member of our customer service team Regards, Online City Tickets