Online City Tickets

Good experience and I received my tickets the next day

Complaint: [redacted] I am rejecting this response because:? I was at the original venues site and when I went to cash out I must have hit an ad on the venue site that was designed to look like a integration of where to checkout for the Elton John concertI wouldn't have knowingly bought from a 3rd party siteI bought my tickets months in advance there is no reason for me to not buy from an exchange here where they purposely take advantage of consumersI simply believed that this site was an exchange for the venues "ticket sales", a site contracted to handle commerce for the purchases from venue (Much like PayPal acts for many services); there was no notice provided to me that I was being navigated away form the venue's siteIn terms of being available for communicationI spent over an hour waiting for a live chat professional on your site, and when I call your phone number [redacted] (Which isn't on their website I had to pull from the Revdex.com page) the automated system never gets anyone on the line no matter how many times I call and no matter what prompts I enterIf I hit it promptly hangs up on meNo wonder you don't have records of me contacting you, you've built a system that is nearly impossible to communicate with you.This whole transaction was falsely presented to me and this company's practices are deplorable, and I had to file a Revdex.com complaint to get a responseYou ought to be ashamed of yourselves, and find a way to make a living without trying to take advantage of people, and defraud them as they attempt to get tickets to a showTypically with this venue you can wait for email or go to the ticket center and pick them up, and I wasn't aware that option wouldn't be available to meThis site used marketing techniques that led me to believe I was shopping through the actual venue and they misrepresented themselves Sincerely, [redacted]

Thank you for bringing this matter to our attentionWe'd like to address the concerns regarding Ms [redacted] claim that her concert tickets were invalid upon entryWe should explain that OnlineCityTickets.com is an online exchange, which means we do not own or generate tickets--instead, we facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: "We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue." Ms [redacted] has made a serious claim and we have conducted a thorough investigation that included speaking to Ms [redacted] and the seller and providing each of them the opportunity to provide evidenceIn this case, Ms [redacted] has not provided evidence and the seller was able to obtain proof that these tickets were never scanned at the venueThis means that there is no way that Ms [redacted] presented the venue to scan the tickets at the time of the event and was denied entryIf the tickets were presented for entry, they would have been designated as "attempted" to be scanned and declined While it is rare that customers claim tickets are invalid without actually presenting them to the venue, it does occur and when we learn that is the case, we deny the refund but continue to reach out to the customerIn this case, despite the evidence definitively establishing that Ms [redacted] never attempted to use her tickets, we contacted her to resolve the matter but we were unsuccessfulIf Ms [redacted] would like to speak about this further, we encourage her to reach out to us and ask to speak to a member of our management team

Thank you for reaching out to usAt Online City Tickets, we value our customer and would like to take the time to address Ms [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by any venue or box office.? Online City Tickets has been in contact with Ms [redacted] regarding her concerns and in the interest of customer service both parties have found an amicable resolutionAs such, we consider this matter resolvedIf Ms [redacted] has any further questions or concerns regarding this or any other order, we encourage her to contact a member of our customer service team.Regards,Online City Tickets

Thank you for reaching out to us and bringing this matter to our attentionWe take the customer experience seriously here at Online City Tickets and would like to take the time to address Ms ***' concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.”When Ms [redacted] selected tickets and was taken to our checkout page, they were directed to review their itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bolded textMs [redacted] was then directed to review our terms and conditions—visible in a text box below this order total—and presented with the bolded message “All sales are final.” At this point, Ms [redacted] was also presented with the message “I agree to the sales terms and conditionsI have reviewed the Order Summary above,” and a check box that needed to be selected in order to continue with checkoutBelow this check-box, another message was displayed that read: “By clicking ‘Place Order’, your credit card will be charged the total purchase amount, which includes ticket, service, and delivery fees.” This notice was followed by a button labeled “Place Order.” When Ms [redacted] clicked this button, they signified their acknowledgement of the total price and these terms, and completed their order.Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process—from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refunds.Online City Tickets operates our own highly-regarded customer service department which is available to resolve any and all issues that our customers may encounter, with contact information on both our webpage and every correspondenceWe encourage Ms [redacted] to utilize this resource for any additional concerns, but as it currently stands, we consider this matter closed.Regards,Online City Tickets

Thank you for reaching out to us and bringing this matter to our attentionWe take the customer experience seriously at Online City Tickets and would like to take the time to address Mr [redacted] concernsIt is important to note that the tickets were provided to Mr [redacted] immediately after his purchase and we worked with him to resend the tickets again after he contacted usOn 2/26/at 2:PM Mr [redacted] placed his order for [redacted] which takes place on 4/28/at 7:PMTickets were immediately sent to the email Mr [redacted] provided at checkoutWe were contacted on 3/8/and 3/9/by Mr [redacted] indicating that he had still not received his tickets, at which point, on both occasions, agents resent the email containing the link for Mr [redacted] to access his ticketsAs an additional resolution, we requested an alternate email address that we could provide the tickets toMr [redacted] did not provide an alternate email, and as the order was placed online by Mr [redacted] himself, we only had the ability to send the tickets to the email he provided at checkoutWhen Mr [redacted] selected tickets and was taken to our checkout page, he was directed to review his itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bolded textMr [redacted] was then directed to review our terms and conditions—visible in a text box below this order total—and presented with the bolded message “All sales are final.” At this point, Mr [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkoutAfter checking the box and clicking “Review Order” they are taken to the checkout page which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total chargeOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process—from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refunds Online City Tickets operates our own customer service department, which is available to resolve any and all issues that our customers may encounter and contact information on both our webpage and every correspondenceWe encourage Mr [redacted] to utilize this resource for any additional concerns, but as it currently stands, we have provided all resolutions we can offer at this timeRegards, Online City Tickets

Difficult to give full review as the actual event has not happenedThere is always nerves that these tickets will be resold and entry will be difficultRatings are based on use of website

Thank you for reaching out to us regarding this issueOnline City Tickets has been in contact with? Mr***, and both parties have found an amicable resolutionAs such, we consider this matter resolved, and if? Mr [redacted] any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team.Regards,Online City Tickets

Thanks For Your Speedy service...I never Expected them until much later

Initial Business Response / [redacted] (1000, 5, 2015/02/09) */ OnlineCityTickets.com has contacted Ms[redacted] and we feel we have reached a resolution that suits both partiesWe now consider this issue closed--but if Ms [redacted] would like to attend another live event in the future, or if she has any questions about an order or our website, we welcome her to reach out to us Thank you, OnlineCityTickets.com

Thank you for contacting us regarding the concerns of our customer Ms***We appreciate the chance to address her concernsIn the highly rare event that we receive a report of tickets being invalid, Online City Tickets acts quickly to conduct a detailed investigation into the matterIf the customer's claim is substantiated, our 100% Buyer Guarantee ensures that the customer will receive a full refund for their orderAfter investigating this matter, we have determined that Ms***'s order was one such caseOnline City Tickets has been in contact with our customer, and both parties have found an amicable resolutionAs such, we consider this matter resolvedIf Ms [redacted] has any further questions regarding this order, we encourage her to contact a member of our customer service team.Regards,Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by [redacted] Amphitheatre.” Although our customer indicated that they were redirected from the primary’s website, this is inaccurate as we have no affiliation with the venue.Once our customer selected the event they were interested in, [redacted] , they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout processAfter customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Additionally, in the Purchase Information portion, our customer was notified, “All sales are finalThere are no refunds, exchanges or cancellationsIf the event is postponed, tickets will be honored for the rescheduled date.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these termsCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demandAlthough our customer has indicated otherwise, as inventory is owned by individual sellers, the majority of any ticket sold on our site goes directly to the sellerSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy?"a standard throughout the industry.Our customer placed their order on 7/11/and received their valid tickets immediatelyThis event was later rescheduled by the primary market and our customer was notified on 7/21/The headliner for this event was [redacted] , not Counting Crows, and the tickets delivered immediately after purchase remained valid for the rescheduled dateOur customer initially contacted us on 7/23/at which time a customer service manager thoroughly addressed our customer’s concernsAt this time, in the interest of customer service and stepping outside of the agreed upon terms, the manager offered our customer a one-time courtesy resolution which was accepted by our customer.? As we have fully adhered to our sales terms and conditions, all information was provided to our customer prior to purchase, and our customer’s tickets remained valid to the rescheduled date which has since passed, we consider this matter closedIf our customer has any additional concerns regarding their order, we welcome them to contact our customer service department.Regards,Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by EagleBank Arena.”Though our customer has indicated that they did not receive the correct tickets for seats in the section that they requested at the time of checkout, we would like to provide clarificationOur website is completely user-driven, meaning all order information is either selected or input directly by customersOnce our customer selected the event they were interested in, A Perfect Circle, they navigated to the ticket listing pageThe top of this page clearly notified our customer, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message was also displayed on the top of every page throughout the checkout processOur customer then selected two tickets in Section: Row: A-ZThis specific ticket listing was listed as Zone Seating, which was notated as, “If tickets are not available you will get upgraded to the next lower or closer section to the stageZone SeatingThe seller is committing to procure these tickets for you upon receipt of your orderAfter you place your order and your order is confirmed, we guarantee that your tickets will be within the listed zone or section listed or one comparable and that you will receive these tickets in time for the event or your money back.”This information was clearly presented to our customer when they selected this ticket listing and was again reiterated on the checkout pageHere, our customer was also provided with an order summary that displayed the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method was selected, since methods vary in price, a new order total was calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customer was asked to enter any payment informationBelow this order summary, our customer was notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Our customer was then presented with our terms and conditions, including a bold message which clarified, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box that signified their agreement to these terms and the statement, “I agree to the sales terms and conditions listed aboveI understand that I am not purchasing directly from the venue box office and that tickets may be above face value.” For every order placed on our site the customer’s order total is reiterated below this in large, bold textOur customer was then prompted to select the "Review Order" button below these termsOnce selected, our customer was then taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy?"a standard throughout the industry.It should be noted that our customer received their valid tickets on 6/30/via [redacted] Overnight Delivery prior to their event that took place on 11/1/Our customer received their two tickets for seats in Section: Row ZWe can confirm that per our sales terms and conditions, these seats are comparable to the ones our customer originally placed their order for.Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concernsWe maintain that all order details were sufficiently displayed prior to placing their orderIn addition to this current claim, our customer filed a dispute with their PayPal account regarding this orderWe have addressed this, and the dispute was ultimately ruled in our favorIf our customer has any further questions regarding this dispute, we encourage them to reach out to the financial institution with which it was filedAt this time, we consider this matter closed.Regards,Online City Tickets

Easy steps in getting tickets

? Complaint: [redacted] I am rejecting this response because: II do not agree with their response and stance? Their customer service was unable to assist me? If I had known they were not affiliated with the venue I would not have ever bought tickets from them? They are deceptive and their fees are outrageous? I want their fees refunded at the very least? I will never do business with them again, they are borderline scammers.? Sincerely, [redacted] ***

Complaint: 10954775 I am rejecting this response because: Nothing they say in response to my complaint addresses the point that they used a deceitful practice (misleading URL) to lead me into their site. There are over 135 similar complaints at the Consumer Affairs website. The web page gives no clear indication that you are on a Resellers page -- The big header reads OAKLAND TICKETS, the next biggest header says BROWSE EVENTS AT FOX THEATER OAKLAND and only when you read the small print does it say anything about their being a reseller. Online City Tickets used an intentionally misleading URL to trick me into thinking I was purchasing my ticket from the box office of the venue I was buying tickets for. In my case, I wanted to buy tickets for Van Morrison at the Fox Theater in Oakland. Online City Tickets uses the URL fox.theatreoakland.com. This is intentionally deceitful. Online City Tickets may be a legitimate business (I hope so for my sake) but they operate in a sleazy fashion. Sincerely, Duane [redacted]

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellersAlthough our customer has indicated that they believed they were purchasing from the venue, directly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by any venue or box office.”? Once our customer selected the event they were interested in, Sound Of Music, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout processAt this time our customer selected a listing which indicated the price per ticket at $each, not total, and was directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method was selected, since methods vary in price, a new order total was calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms and the statement, “I agree to the sales terms and conditions listed aboveI understand that I am not purchasing directly from the venue box office and that tickets may be above face value.” For every order place on our site the customer’s order total is reiterated below this in large, bold textCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.? Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demandThis information, as well as the nature of their purchase on a resale market, was disclosed on the event listing, ticket listing, and checkout pageSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy?"a standard throughout the industry.Our customer placed their order on 1/24/and received their valid tickets immediatelyTheir tickets were resent as a courtesy on 1/25/prior to their event the following eveningAs our customer was presented with the price per ticket, their order total, and were sufficiently notified of the nature of their purchase on the secondary market, we consider this matter closedIf our customer has any further questions relating to their order, we encourage them to contact us for additional assistance.Regards,Online City Tickets

? Complaint: [redacted] I am rejecting this response because:their webite was not working correctly and did not show me any fees or the total that I was charged? I have attempted to contact them several times and they put me on hold and disconnect me Sincerely, [redacted]

Thank you for reaching out to usAt Online City Tickets, we value our customer and would like to take the time to address Ms [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states: "We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by any venue or box office." When Ms [redacted] selected tickets and was taken to our checkout page, she was directed to review her itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bolded textMs*** was required to agree to our terms and conditions—visible in a text box below this order total—and presented with the bolded message “All sales are final.” At this point, Ms*** was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkoutDuring this process, Ms*** saw an even more in-depth order summary that displayed the number and prices of her tickets, delivery and service fees, and the total chargeOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Online City Tickets has been in contact with Ms***, and both parties have found an amicable resolutionAs such, we consider this matter resolved, and hope that Ms*** will consider Online City Tickets for her future event ticket needsIf Ms*** has any further questions or concerns regarding this or any other order, we welcome her to contact a member of our customer service teamRegards,Online City Tickets

Complaint: [redacted] I am rejecting this response because: These where presale tickets meaning tickets were not available to the public therefore I should have been able to get the best possible seating of which I sent an email to online city tickets to advice of the seating I desiredI was told after I made purchase that they were not aware of where the seats are do to presale and a few days later I got seated in YY for almost 400$ That is not the best seats or good presale this is a scam.? Sincerely, Trevonna [redacted]