Online City Tickets

Thank you for reaching out to us regarding this matterOnline City Tickets has been in contact with Ms [redacted] and both parties have found an amicable resolutionIf Ms [redacted] has any further questions or concerns regarding this or any other order, we encourage her to contact a member of our customer service teamRegards,Online City Tickets

The transaction went through easilyI have printed my ticketsI will see how this works on December 27th when we arrive at the [redacted] Concert HallI have no reason to think things will go bad - but I will let you know

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by [redacted] Home Arena.”Once our customer selected the event they were interested in, [redacted] ***, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout processAfter customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $1,was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these termsCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demandThis fact is stated throughout the checkout processSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.In regards to our 100% Money Back Guarantee, we would like to provide clarificationDetailed on the homepage as well as the checkout portion of our site, clarifies that this guarantee ensures customer’s their tickets will be delivered prior to their event and valid for entryOur customer has stated that they have not received their tickets which is incorrectOur customer received an email on 5/30/with a UPS tracking number, [redacted] for them to monitor deliveryVerified by this tracking information, our customer’s tickets were attempted to be delivered on 5/31/though the package was refused by the receiverWe later received a dispute from our customer’s financial institutionWe addressed this, and the dispute was ultimately ruled in our favorWe then attempted to re-deliver our customer’s valid tickets on 6/8/Verified by tracking number [redacted] , the package was again refused by the receiver.In terms of tickets being available before the tickets on the primary market were released to the general public, we would like to clarifyTickets on the secondary market often become available to purchase prior to the primary market due to a number of possibilities; for instance, sellers may be season ticket holders or subscribersArrangements parties may have with box offices, venues, promoters, artists, or teams allow them to know in advance where they will acquire tickets.Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns via telephone and emailWe maintain that all order details were sufficiently displayed prior to placing their orderProvided all this information, we consider this matter closedIf our customer has any additional concerns regarding their order, we welcome them to contact our customer service department to assist.Regards,Online City Tickets

Initial Business Response / [redacted] (1000, 5, 2014/11/28) */ OnlineCityTickets.com has contacted Ms [redacted] , and we feel we have reached a resolution that suits both partiesWe now consider this issue closedIf Ms [redacted] would like to attend another live event in the future, or if she has any questions about an order or our website, we welcome her to reach out to us Thank you, OnlineCityTickets.com

This site was very user friendly and I will be using it again in the near future

Thank you for the opportunity for clarificationOnline City Tickets explanation is in odds with their sale processThe processes to ensure there is not a over price is not as described by themIt is a predatory practice to overcharge and deceit customers into buying a product for a price that was not the intended priceA complaint was placed with the Kentucky Consumer Protection agency to make other buyers in the state aware of their predatory practicesBased on their response, is easy to deduct that there are in business to con people out of their moneyA company that follow ethical practices would accommodate without loosing revenue in order to validate their good business practices.Not the case hereI made an experiment, and the online process described are not happening consistent at all timesOut of purchases of various tickets, there were three different servlets operation in the interactionWhich points to either a targeted area of usage in the country by programming specific servlets, or a random usage for certain operations In the case of Online City Tickets, this was not the caseI am only asking for the refund of the overpriced feesI am willing to pay for the tickets and a reasonable fee for the purchase, not the price they charged without disclosing the final charge.Any ethical business would honore the request, still keep revenue, and make their customers happy for return businessThis seems not to be the caseWithout a resolution Online City Ticket will face a cancellation of the charges on Paypal, Complaints with the Federal Customer Protection Agency, the Kentucky Consumer Protection Agency, and legal action which will include all legal fees, as well as research time and other expensesNot only a bad business solution, but a demonstration of lacking ethics in business practices Most importantly, they need to stop taking advantage of peopleI am very concern for the hundreds of people they have con into buying tickets at exorbitant and illegal fees that may not have the ability to stop this type of deceitful maneuvering Thank you for your work, and for protecting our interestMost kindly Dr [redacted] From the Revdex.com website Pattern of Complaint A recent review of Revdex.com complaints has delineated a pattern of consumer allegations against Online City TicketsIn their complaints, consumers allege that: Online City Tickets did not disclose exorbitant fees during ticket ordering processAlso, consumers claim the company used third party websites to forward them to purchase from Online City TicketsConsumers also claim they received incorrect tickets, including tickets with wrong dates, names, seats and wrong amount of ticketsOn January 19, 2015, Online City Tickets informed the Revdex.com of the following procedures they have in place to assist consumers with these concerns: Online City Tickets states that on every page of their site, including the checkout, they state that tickets may be above face valueTo purchase tickets customers have to go through two screens in OnlineCityTickets.com's checkoutFor a customer to complete any order on OnlineCityTickets.com they need to manually accept both checkout pages that each detail the full order cost They would like to repeat there are no additional charges that are not totaled and detailed on each checkout page Also, Online City Tickets claims they own multiple domains and that all are very clear as to their association with Online City Tickets Stating that this is a common practice for E-Commerce sitesOnline City Tickets responds to the last issue stating that with multiple transactions, there will surely be some unfortunate circumstances where customers do not receive the correct ticketsThey claim OnlineCityTickets.com provides all of their customers with a 100% money back guarantee to rectify a supplier errorAlso stating their policies are very clear that the name on the tickets will be different than the customers and that this is standard in the resale industryPer a May 20, review of newly closed complaints, the Revdex.com found that although Online City Tickets provided procedures detailing how they intended to address consumer concerns, the pattern of consumer allegations has continuedAt this time the Revdex.com has found that Online City Tickets failed to alleviate the pattern of complaints and will continue to monitor complaints against the business

I was looking for tickets for a comedy show that was going on sale day off, but I suppose it was only the pre-saleThey were the first link that came up on [redacted] that had an almost identical URL to the venueNot being from the area, I assumed it was the venues website because it also had a similar color tone to their brandingI searched for tickets, found the best possible ones (which were labeled as second row floor) and bought them right awayI thought it was a little weird that they were $over what I remembered the prices being listed as last time I heard about the show, but I didn't think much about ituntil I got the 'confirmation' emailOnly then did this fraudulent website declare itself a RESELLER, and cheat me out of extra fees that weren't even declared on the pageIn a panic, I called my bank and told them the situation and they immediately cancelled my debit card - but it was too lateThey had already charged me $dollars and so now they are working on disputing the chargeIn the meantime, having never emailed me any tickets, they finally emailed me a set of tickets with a $value printed on each one - both of which may be fraudulentAlso, not in the location I was promised on the page I had (of course) closed out of when I placed my orderBEWARE! I may not get a refund, and you might be charged a lot more than I was

I was surprised to see the high cost of the fees at the end of the transactionI thought these tickets were cheaper than at other sites, until the fees were addedThe fees made the prices comparable to other sitesOther than that, the tickets arrived quickly and without a problem

Thank you for reaching out to us and bringing this matter to our attentionAt Online City Tickets, we value our customers and would like to take the time to address Ms [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellers.? With regard to Ms [redacted] statement that her tickets were priced above the? primary-market, or "face value," it should be noted that this is a common occurrence on the secondary marketAll prices on our site are set at the discretion of the individual ticket sellers based on their assessments of changing factors, such as customer demand.? This fact is noted multiple times throughout the checkout process and featured prominently on our homepage with the large-print statement: “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.”? Since customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both partiesThis means that we are unable to offer refunds and must enforce an “all sales are final” policy?"a standard throughout the industry.As Ms [redacted] has received her valid tickets prior to the event taking place on October 28, 2016, we have? fulfilled? our 100% Money Back? Guarantee.? Additionally, we have discussed this matter with Ms [redacted] in detail by phone, at which time she has? indicated that she would not like to discuss this matter furtherIf she has any further questions or concerns, we encourage Ms [redacted] to reach out to a member of our customer service teamAs it presently stands, we consider this matter closed.Regards,Online City Tickets

Initial Business Response / [redacted] (1000, 5, 2015/05/15) */ OnlineCityTickets.com has contacted Ms[redacted] , and we feel we have reached a resolution that suits both partiesWe now consider this issue closedIf Ms[redacted] would like to attend another live event in the future, or if she has any questions about an order or our website, we welcome her to reach out to us Thank you, OnlineCityTickets.com

For tickets I let my granddaughter purchase that was suppose to be $a piece they charge shipping and service charge This company is a rip off!

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers.As a secondary marketplace, Online City Tickets is not affiliated with any artist or venue; rather, we act as an intermediary between customers and ticket holdersAnd yet while we do not own or generate tickets, we do process hundreds of successful orders each day—and each order is given the full protection of our GuaranteeThis guarantee promises that any tickets customers purchase on our marketplace will be valid for entry to their event—and that if tickets are deemed invalid, the customer will receive a full refundIn our measures to maintain this standard, we carefully screen each seller to ensure that their listings are valid and distributed properlyHowever, because the hundreds of sellers on our network process thousands of orders each day, mistakes do occur in some extremely rare casesAfter investigating this matter, we have determined that this order was one such caseSince concluding this investigation, we provided a resolution to our customer via email detailing the matterAs such, we consider this matter resolved and encourage our customer to contact us with any additional concerns they may have.Regards,Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers.As we are not affiliated with any venue, we sufficiently notify customers to print tickets prior to their eventOur customer placed their order on 6/19/at 2:PM CST and immediately received their valid tickets via email to print and bring to their eventThis email clearly states, “Your tickets are ready to print!" and "Click here to download and print your ticketsYou must print out the PDF document to gain entry to the eventThe PDF document is your ticketThis email is not valid for entry to the event.” As a courtesy, this email was re-sent to our customer on 8/10/and 8/11/prior to their event later that eveningWe encourage customers to print their tickets prior to traveling to their event as we are unable to ensure the venue will scan tickets from a mobile device or provide assistance in printing.Prior to receiving this claim we thoroughly discussed this matter and, as a courtesy, a representative offered a resolution in the interest of customer service stepping outside of the agreed to termsOur customer declined this offer as an amicable resolutionIf our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department; at this time, we consider this matter closed.Regards,Online City Tickets

Thank you for reaching out to usOnline City Tickets values our customers and we would like to take the time to address Ms [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers.Ms [redacted] indicated that she was redirected from the official venue’s site to ours; however, Online City Tickets operates an independent website and have no affiliation to any venueIn addition to this, directly on our site it clarifies, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by [redacted] Arena.” This page simply displays the multiple events occurring at the venue that sellers have tickets listed for while adequately notifying customers that Online City Tickets operates on the secondary marketplaceOnce Ms [redacted] selected the event she was interested in, she navigated to the ticket listing pageThe top of this page clearly states, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” Ms [redacted] also expressed concern in relation to the price she paid varying from the price printed on her tickets; to this we would like to provide clarificationAs stated throughout the checkout process, ticket prices may be above face valueDue to the nature of our business, we do not own or generate tickets; rather, all tickets listed on our site are priced by individual sellersThe sellers select the price to list tickets at based on a range of factors which includes customer demandIn regards to the name on her tickets, this information is simply carried over from the original purchaser on the primary marketThe tickets remain completely transferable as this is a common occurrence in the industry.In regards to the tickets Ms [redacted] received, she selected a listing specified as “Section: Row: A-R” that was noted as Zone SeatingZone Seating was explained here stating, “Tickets will be within the listed zone or section listed or one comparable.” Ms [redacted] received tickets in Row: J, within the selected zone, deeming that her order was filled in accordance with this Zone.This information was clarified to Ms [redacted] when she contacted us on 2/25/Ms [redacted] was sufficiently notified regarding the nature of her purchaseSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industryAs Ms [redacted] received her valid tickets prior to her event, which has since passed, we consider this matter closedIf Ms [redacted] has any additional concerns, we encourage her to contact us.Regards,Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by any venue or box office.” This information is reiterated on the top of every page throughout the checkout process and every customer is required to signify their awareness of this before their order is submittedAlthough our customer has indicated that their tickets would not scan at the event, it should be noted that their tickets were never downloaded and therefore were not presented to the attendant at the venue to be scannedOur customer placed their order on 12/12/at 12:PM CST and their valid tickets were delivered two minutes laterAs a courtesy, their valid tickets were resent on 12/16/at 7:AM CST and again on 12/17/at 7:AM CST though they were never downloaded prior to their event later that afternoon at 1:PM CSTIn addition to this current claim, our customer filed a dispute with their credit card company regarding this orderWe have addressed this, and the dispute was ultimately ruled in our favorIf our customer has any further questions regarding this dispute, we encourage them to reach out to the financial institution with which it was filedAt this time, as the nature of their purchase was sufficiently disclosed and valid tickets were delivered prior to the event, we consider this matter closed.Regards,Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellers.? After our customer selected the event they were interested in, they navigated to the ticket listing pageThe listing which our customer selected at this time stated Section: Floor General Admission Row: with the corresponding, interactive map further clarifying, “GA Floor.” General Admission tickets are tickets that have no specific seats assigned to them and occasionally will display what appears to be a specific rowAll tickets are typically assigned with a Section, Row, and Seat Number strictly for organizational and inventory-management purposes and is a common occurrence in the primary and secondary marketplace.? Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy?"a standard throughout the industry.Prior to receiving this claim we thoroughly discussed this matter with our customer to address their concernsWe maintain that all order details were sufficiently displayed and agreed upon prior to placing their order; as such, we consider this matter closed.? If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.Regards,Online City Tickets

This was a quick way to get tickets however you have to read the fine print to understand that this is a re-seller The price you thought you were going to pay when you clicked on it is negotiable and may increase dramatically (our tickets went up $each) As it happens I clicked OK because it was the seats etcI wanted but I was busy and didn't see the final price was different And then you are stuck with them -- turns out we got a better price then some other re-sellers were offering YOU NEED TO BE UP FRONT with what you are doing before you even show what's available!!!

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellers.Although our customer has indicated that they did not receive tickets to their event, we would like to provide clarificationA package containing documentation to enter the event was delivered and signed for on 8/9/prior to the event on 9/10/Nevertheless, after looking into this matter it was discovered that an error did occur on the seller’s behalfAs such, in accordance with the sales terms and conditions, our customer is due to receive a full refund.We attempted to contact our customer to discuss this matter several times but were unsuccessful in contacting themAs such, a detailed voicemail and email were provided for clarificationIf our customer has any additional questions regarding their order, we welcome them to contact us directlyAt this time, we consider this matter resolved.Regards,Online City Tickets

Great! Tickets instantly issued! Will definitely do business with again! Great seats! Very happy with purchase Highly recommend!

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address Mr [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellers.Mr [redacted] has stated that he was directed to our site by an official venueHowever, it should be noted that we have no affiliation with any venue and our branding is intentionally different to distinguish our self from those of any other site.? Directly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by Scottrade Center.”? After selecting tickets Mr [redacted] was directed to review his itemized order breakdown, which clearly displayed all fees per ticket, the price per ticket, and the total price of $1,in bold textMr [redacted] stated he saw the fees displayed but was unaware it was per ticket though it clearly stated "x 5" next to the service feeMr [redacted] was required to agree to our terms and conditions?"visible in a text box?"and presented with the message in bold “All sales are final.” At this point, Mr [redacted] was also presented with the message “I agree to the sales terms and conditions listed above,” and a check box that needed to be selected in order to continue with checkout.? ? Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).”? Since customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy?"a standard throughout the industry.? We recently reached out to Mr [redacted] to offer a resolution that would be amicable to both parties, stepping outside of the sales terms agreed to at checkoutHowever, Mr [redacted] declined this offerAs Mr [redacted] valid and authentic tickets were delivered on 10/prior to his event on 5/30/17, we consider this matter closedWe? encourage Mr [redacted] to contact our customer service team with any additional concerns he may have.? Regards,? Online City Tickets