Online City Tickets

Thank you for reaching out to us regarding this matterOnline City Tickets appreciates the opportunity to address Ms [redacted] concernsIt should be noted that Online City Tickets? is a resale marketplace, meaning that we are not affiliated with any artist or venue and do not generate tickets as a primary box officeRather, we act as an intermediary between ticket buyers and ticket sellers.Since Ms [redacted] purchased tickets owned and listed by an individual reseller, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy?"a standard throughout the industry.? Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Also during checkout, as well as in multiple locations on our website, our 100% Money Back Guarantee is providedThis guarantee ensures that each customer will receive their valid, authentic tickets in time for the event, and that the customer will receive a refund if their event is cancelled.Ms [redacted] valid, authentic tickets were delivered to her by email on 7/10/As such, Online City Tickets has fully honored our 100% Money Back GuaranteeAdditionally, we have reached out to Ms [redacted] by phone and provided a resolution that was amicable to both partiesIf Ms [redacted] has any further questions regarding this or any other order, we encourage her to reach out to a member of our customer service team.Regards,Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by [redacted] ”Once our customer selected the event they were interested in, [redacted] with [redacted] they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout processAfter customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these termsCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order" at which time their order was processed.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy?"a standard throughout the industry.The seller on this purchase delivered our customer's tickets on 6/22/at 7:PM CST nad our customer downloaded them shortly thereafter before speaking to us later that eveningPrior to receiving this claim we did thoroughly discuss this matter with our customer to address all of their concernsWe maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closedIf our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.Regards,Online City Tickets

Thank you for reaching out to us and bringing this matter to our attentionOnline City Tickets has been in contact with Mr [redacted] and we have reached a resolution, however, we would like to take the time to address Mr [redacted] concernsWhen Mr [redacted] selected tickets and was taken to our checkout page, they were directed to review their itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bolded textMr [redacted] was then directed to review our terms and conditions—visible in a text box below this order total—and presented with the bolded message “All sales are finalAll prices are listed in US Dollars (USD)” At this point, Mr [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkoutAfter checking the box and clicking “Review Order” they are taken to the checkout page which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total chargeAs previously stated, our “all sales are final” policy, are disclosed throughout the purchase process—from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refundsWe have been in contact with Mr [redacted] regarding this issue, and both parties have been able to reach an amicable resolutionWhile our management team is available to handle any additional concerns that Mr [redacted] may have, we consider this matter resolvedRegards, OnlineCityTickets

We bought tickets from this company because there's a 100% money back guarantee, and there is also a guarantee that the tickets will arrive before event It turned out that, in my case, the seller didn't ship my tickets until the night before the event on Saturday at 2PMThe tickets didn't arrive in time and we lost $I called up customer service the night before and asked them to cancel my order but they didn't give any option for me but to wait until the ticket was shipped by the sellerThe seller ended up shipping the ticket really late and my tickets didn't arrive in timeThis company doesn't allow any refund which is only explained after you purchase the ticketSo I was fooled with the 100% money guarantee promise on the front page of the website

"Helvetica Neu Thank you for reaching out to us regarding the concerns of our valued customer, Ms***On 11/08/2015, Ms***purchased tickets to see [redacted] This event was later postponed by the artist for a later dateMs*** reached out to us about this date change on 4/11/and requested a refundIt should be noted that at this time Ms***would not be able to receive a refund for a postponed event, per the policy agreed to at checkout This policy is in place with the goal of ensuring that our customers can attend the event they originally selectedWe understand that in some cases, people may want a refund for these postponed eventsWe consider the delays and the likelihood of the event to be rescheduled, in order to be responsive to the needs of our customersThis is the first we are hearing from Ms [redacted] since April of last year, in the interest of customer service, we resolved this matter with Ms [redacted] via emailIf Ms***has any further questions or concerns regarding this or any other order, we welcome her to contact a member of our customer serviceAt this time, we consider this matter resolved Regards, Online City Tickets

Thank you for getting back to us regarding this matterAlthough Ms [redacted] continues to press forward with this matter, we are not able to offer refunds once a sale has been completed and must enforce the “all sales are final” policy which was explained clearly and agreed to by Ms [redacted] prior to purchase As we previously mentioned, our 100% Money Back Guarantee, which was relayed to Ms [redacted] prior to placing the order, assures customers will receive their valid and authentic tickets prior to their eventAs we have no affiliation with any venue, we cannot guarantee customers will have the ability to change details displayed on their ticketHowever, we do assure customers that the tickets are transferable as an alternative name on tickets is a common occurrence in the secondary marketplaceOur guarantee also does not provide customers the opportunity to cancel orders as tickets on our site owned and listed by individual resellers, and we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industryThis policy was also discussed, and agreed upon, by Ms [redacted] prior to placing the order Ms [redacted] received her valid and authentic tickets prior to her event, and the event has since passed; as such, we consider this matter closedIf Ms [redacted] has any additional concerns she would like to discuss, she is welcome to reach out to our customer service department Regards, Online City Tickets

Thank you for reaching out to us regarding this issueOnline City Tickets has provided a resolution to this matter that is amicable to both partiesAs noted, Ms [redacted] has filed a dispute with her financial institutionDue to the nature of the dispute process, we encourage Ms [redacted] to follow up with her bank for more information regarding the resolution we providedAs such, we consider this matter resolved, and hope that Ms [redacted] will consider Online City Tickets for her future event ticket needsIf she has any further questions or concerns regarding this or any other order, we encourage her to contact a member of our customer service teamRegards,Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellers.? As a secondary marketplace, Online City Tickets is not affiliated with any artist or venue; instead, we act as an intermediary between customers and sellersWhile we do not own or generate tickets, we do process thousands of successful orders each day?"and each order is given the full protection of guaranteeThis guarantee ensures that any ticket bought on our site will be valid for entry into their event?"and that if tickets are deemed invalid, the customer will receive a full refundIn our measures to maintain this high standard, we carefully screen each seller to ensure that their listings are legitimate and distributed properlyNevertheless, because the hundreds of sellers who list inventory on our site process thousands of orders each day, mistakes do occur in extremely rare cases.? When we learned of our customer's experience, we immediately contacted the seller to being an investigationOur customer was informed that this investigation process may take several days to ensure that we thoroughly examine the situationAs such, we previously resolved this matter with our customerWe discussed this resolution via email and telephoneIf our customer has any additional questions, we welcome them to contact us directly.Regards,Online City Tickets

Thank you for getting back to us regarding this issueWhile [redacted] ***s continues to press forward with this issue, we are not, due to the nature of our business, able to offer refunds once a sale has been completedBecause the seller received notice that their tickets were sold the moment the order was placed, we are unable to honor this request and must enforce an “all sales are final” policyWe must also note that the greatest portion of the order was paid to the seller: as such, asking the seller for a refund would be unfair and in violation of the Sales Terms and Conditions that [redacted] ***s agreed to before checkout If [redacted] ***s has any additional concerns they would like to discuss, they are welcome to reach out to our customer service departmentAs it stands, we consider this matter closed Regards, Online City Tickets

Handling fees were a little high

Complaint: [redacted] I am rejecting this response because:this company is a scamI believe the only reason any action was taken by them is due to pressure from filing a complaint with the Revdex.comI have also filed a complaint with the [redacted] Commission, as online city tickets broke the law when they quoted me a shipping date of "on or before April 12." I will repeat, I did not and I do not accept their coupon for 10% off my next purchase with them because I will never use their scam againbut for the record, I was only offered that coupon when I complained that I had selected those specific tickets because they claimed to be delivered by email, and then I was asked for my physical address for them to be shippedno wonder Revdex.com does not accredit them, and honestly never should.? Sincerely, [redacted] ***

Thank you for reaching out to us in relation to our customer's concernsIt should be noted that the tickets our customer received clearly state, “All Accessible Seat,” which means their seats will be completely accessible to them as patronsNevertheless, we do ask that sellers list tickets with all information which appears on the ticket itself to provide complete transparencyAs such, we have discussed this matter with our customer and are pleased to have reached an amicable resolutionAt this time, we consider this matter resolved and encourage our customer to contact us with any additional questions they may have.Regards,Online City Tickets

Thank you for your response regarding this matterThough Mr [redacted] continues to press forward, Online City Tickets maintains that all pricing details are disclosed to customers before any order is placed, including Ms [redacted] ’s.? Mr [redacted] continues to indicate that the pricing details were not divulged to Ms [redacted] , as we clarified in our previous response, this is inaccurateMs [redacted] and the agent discussed the pricing details in relation to her order multiple times, including the fees associated with the order, before Ms [redacted] agreed to the final price, our sales terms and conditions, and proceeded to have her order placed.Since responding to the initial claim, we have been in contact with Mr [redacted] and offered a second resolution; however, this offer was also declinedAs we have fully adhered to the sales terms, delivered Ms [redacted] ’s valid tickets prior to her event, and adequately addressed Mr [redacted] ’s concerns we consider this matter closedIf Mror Ms [redacted] wishes to accept either resolution we have offered, we encourage them to contact our customer service.Regards,Online City Tickets

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Daniel ***

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Had not planned to buy tickets at this time, but when I found how easy it was, and how nice to be able to be "shown" where the seats were, just figured "Santa only comes once a year!" My kids will be thrilled Thanks for making it so easy to order them!

Great way to buy tickets and for the price was worth the effort

Thank you for getting back to usAs indicated in our previous response, the listing Ms [redacted] selected was clearly marked for Section: Bleachers 12, Row: A-CCThe following note was visible at multiple locations throughout the checkout process: "After you place your order and your order is confirmed, we guarantee that your tickets will be within the listed zone or section listed or one comparable and that you will receive these tickets in time for the event or your money back."Ms [redacted] was provided with tickets in Section 12, Row BBAs such, Online City Tickets provided the exact tickets she chose, and has fully adhered to the sales terms and conditions that Ms [redacted] agreed to prior to checking out.In response to Ms [redacted] concern about the service fee, it must be noted that the service fee is the only revenue that Online City Tickets generates from a transactionBased on a range of factors, the service fee covers all of our operational expenses, from payroll for the in-house customer service center to the cost of finding ticket sellers and verifying that their tickets are authentic and valid.Due to the transparency of our checkout process, we maintain that Ms [redacted] was not misled regarding the location of her ticketsThe tickets remain valid for entry, and we are unable to cancel or refund the orderWe did offer to provide a courtesy resolution to this matter, as part of our effort to assist Ms [redacted] with this issue beyond what is required by our sales terms and conditionsHowever, Ms [redacted] declined that resolutionIf Ms [redacted] would like to discuss a resolution or has any additional concerns, she is welcome to reach out to our customer service departmentAs it stands, we consider this matter closed.Regards,Online City Tickets

"Helvetica Neu Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address Mr [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers Mr [redacted] stated that he received the incorrect tickets; this should be noted as inaccurateOur site is user-driven meaning that all order details are based on what the customer selects or inputs during the checkout processWhen Ms [redacted] selected tickets for her event on 10/at 1:PM and navigated to our checkout page, she was directed to review her itemized order breakdown, which clearly displayed all order details including the time of the event, fees, price per ticket, and the total price in bold textMs [redacted] was required to agree to our terms and conditions—visible in a text box—and presented with the message in bold “All sales are final.” At this point, Ms [redacted] was also presented with the message “I agree to the sales terms and conditions listed above,” and a check box that needed to be selected in order to continue with checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” This page also states, “All sales are finalThere are no refunds, exchanges or cancellationsIf the event is postponed, tickets will be honored for the rescheduled date.” Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry Mrand Ms [redacted] placed their order on 10/and immediately received an email summary reiterating the event date and timeLater that day they also received their valid tickets which also stated the event details prior to their event on 10/As Mrand Ms [redacted] received the tickets they selected during the checkout process, we consider this matter closed Regards, Online City Tickets

Thank you for bringing this matter to our attentionWe take the customer experience seriously and would like to take the time to address Ms [redacted] 's concernsWe spoke to Ms [redacted] and offered her a refund of a portion of her service fees on both orders, but Ms [redacted] declinedWe should explain that OnlineCityTickets.com is an online resale marketplace, which means we do not own or generate tickets--instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: "We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue." It is difficult to understand Ms [redacted] s' belief that she was purchasing tickets directly from San Diego Civic Theatre as the above disclaimer and our branding clearly show that we are not affiliated with any venue or other ticket marketplace When Ms [redacted] selected tickets and was taken to our checkout page, she was directed to review her itemized order breakdown, which clearly displayed the service fee per ticket, delivery fees, the price per ticket, and the total price in bolded textMs [redacted] was then directed to review our terms and conditions--visible in a text box below this order total--and presented with the bolded message "All sales are final." At this point, she was also presented with the message "I agree to the sales terms and conditionsI have reviewed the Order Summary above," and a check box that she/he needed to click to continue with checkoutBelow this check-box, another message was displayed that, in Ms [redacted] 's case, read: "By clicking 'Place Order', your credit card will be charged $500.95, and on her second order $253.95, which includes ticket, service, and delivery fees." This notice was followed by a button labeled "Place Order." When Ms [redacted] clicked this button, she signified her acknowledgement of the total price and these terms, and completed both of her orders(A sample screenshot of the checkout page is included in a PDF attachment.) Our sales policies, including our "all sales are final" policy, are disclosed throughout the purchase process--from a notice on every ticket page to a sales terms statement displayed at checkout with the message "All sales are finalAll prices are listed in US Dollars (USD)." Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refundsMs [redacted] was made aware of this fact, and made an educated, conscious decision to purchase tickets from our siteMs [redacted] has since disputed with her bankWe want to resolve this with her and will provide our offered resolution but we cannot do so unless that bank dispute is closedThis is to ensure that Ms [redacted] receives a definitive resolution via one avenue rather than through both her bank and Online City Tickets Thank you, OnlineCityTickets (OCT.zip)