Online City Tickets

sans-serif, "Helvetica Neu Thank you for reaching out to usOnline City Tickets has been in contact with Ms [redacted] via email, and we believe we have reached an amicable resolutionAs such, we consider this matter closedIf Ms [redacted] has any further questions or concerns regarding this order, we welcome her to contact a member of our customer service team Regards, Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersOur customer stated that they believed they were on the official venue’s website; to this we would like to provide clarificationDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by [redacted] Arena.” Additionally, the top of every page of our site clarifies, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.”Our customer claimed that their tickets were not clearly marked as Obstructed View; this is inaccurateWhen our customer selected the listing they were interested in, it clearly stated, “Section: Row: R Notes: Obstructed View.” After customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketThis also reiterated the notation of an Obstructed ViewOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are further notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these termsCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demandThis fact is stated on every page throughout the checkout processSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Our customer placed their order on 7/8/and immediately received their valid tickets before their event on 7/21/Prior to receiving this claim we thoroughly discussed this matter with our customer to address their concernsWe maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.Regards,Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address Mr [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellers.? Mr [redacted] stated his delivery date was 11/17; to this we would like to provide clarificationMr [redacted] received an email on 11/stating that his tickets were being shipped and was provided? [redacted] ? as the? tracking number to view the tracking detailsThis information informed Mr [redacted] that his tickets were to be delivered on 11/18, not 11/as Mr [redacted] indicated.? As Mr [redacted] stated, [redacted] attempted to deliver his package on 11/18.? However, we informed Mr [redacted] that we would reach out the seller and request the tickets be reissuedAt this time Mr [redacted] was notified that this was simply a request, not a guaranteeAs Online City Tickets does not own or generate tickets any reissue requests are dependent upon the primary market.? The seller was able to reissue Mr [redacted] tickets and they were delivered via email prior to Mr [redacted] eventAs? Mr [redacted] received his tickets prior to receiving this complaint, we consider this matter closedWe encourage Mr [redacted] to contact our customer service with any additional concerns he may have.? Regards,? Online City Tickets

It will be my first visit

sans-serif, "Helvetica Neu Thank you for reaching out to usOnline City Tickets has been in contact with Mrand Ms [redacted] , and both parties have found an amicable resolutionAs such, we consider this matter resolvedIf Mror Ms [redacted] have any further questions or concerns regarding this order, we welcome them to contact a member of our customer service team Regards, Online City Tickets

Thank you for reaching out to usAt Tickets-Center, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers.Our customer placed their order on 1/21/On 1/25/2017, they received an email clarifying that their tickets were being shipped and were provided the [redacted] tracking number [redacted] to monitor the delivery processThis tracking number verifies that the package was delivered on 1/27/and signed forIt was not until 3/19/that our customer contacted us stating they had not received ticketsPer the sales terms agreed to at checkout, “We are not responsible for lost, stolen, damaged or destroyed tickets and are under no obligation, and, in many instances, are not able, to replace the tickets.” Nevertheless, as a courtesy, we contacted the seller on this purchase to request a reissue of ticketsThis request is done as a courtesy as it is dependent upon the primary issuer of the tickets, with which we have no affiliationThe seller on this purchase later notified us that they would be unable to fulfill this request.As our customer’s valid tickets were delivered, and signed for, prior to their event which has since passed, we have fully adhered to our sales terms and consider this matter closedIf our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.Regards,Online City Tickets

It was an easy process though I would have preferred the option to have our tickets sent by mailI have received confirmation of buying the concert tickets though they will not be sent until 5/25/This causes an extra awareness of emails to look through so as not to miss them

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by [redacted] Center.”Once our customer selected the event they were interested in, [redacted] with [redacted] , they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” After customers select the ticket listing they desire, they are directed to the checkout pageHere customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedTo adequately alert customers to this, enclosed by a blue box, the message, “Please note that your Total Charge has been updated” populatesA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these termsCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order" at which time their order was processed.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and do not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy?"a standard throughout the industryIn regards to the validity of tickets listed on our site, we do maintain a 100% Money Back GuaranteeThis ensures customers that their tickets will be delivered prior to the event and shall be valid for entry.Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concernsWe maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closedIf our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.? Regards,Online City Tickets

Thank you for reaching out to us and bringing this matter to our attentionAt Online City Tickets, we value our customers and would like to take the time to address Mr [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersThough Mr [redacted] has filed this claim, our records verify that Ms [redacted] placed this order on the telephone with a sales agent.Mr [redacted] claimed that the price relating to his wife’s order was not divulged to her at the time of placing her order; this is inaccurateMs [redacted] and the agent discussed a number of seat locations and their respective pricesAdditionally, the agent and Ms [redacted] discussed at length the various prices as well as her final order total of $No order can be placed with us without the customer agreeing to the order totalMs [redacted] agreed to the total charge and was asked if she agreed to the sales terms including the “all sales are final” policySince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Mr [redacted] has indicated that the sales agent pressured Ms [redacted] into placing her order; to this we would like to clarifyThe agent simply explained to Ms [redacted] the secondary marketplace and the live market it operates onThe agent stated that, as with any live market, prices fluctuate based on customer demand and market valueAdditionally, the agent never addressed the primary market, [redacted] , or their prices; he simply discussed the nature of the secondary market and the inventory available on Online City Tickets which sellers had listed.Ms [redacted] received and downloaded her valid tickets shortly after placing the order for her event which has since passedBefore receiving this claim, we were in contact with Mrand Ms [redacted] to discuss their orderWe have since offered them a one-time courtesy resolution though they declinedAs Ms [redacted] agreed to the total charge and discussed the additional fees with the agent prior to placing her order, we consider this matter closedIf Mror Ms [redacted] have any additional concerns regarding their order, we encourage them to contact our customer service department.Regards,Online City Tickets

I ordered tickets for [redacted] - the lead singer bailed on the last shows including mine It said on the radio that tickets would be refunded if desired This website said they are not affiliated with the venue or the artist and would not be refunding and to have a nice day Glorified ticket scalpers that buy lots of tickets online and resell them for profit and do not care what the customers think

The prices and fees are expensiveShould of gone to the box office

I ordered two(2) tickets and I only received one(1) ticket.I had to buy another ticket at the gate.I think this is a ripoffAlso, I paid double for each ticket for what it cost at the gate

Complaint: [redacted] I am rejecting this response because: the printed out receipt said "no refunds > hours after purchase"; and we tried a minimum of times within that period of time, to obtain a refund Sincerely, [redacted] ***

The ticket interface is easy to navigate the cost and seat location of the tickets you want to purchaseMore so than other websites out there; this site was also linked directly to the venue website for the concertPicking seats and filling out the required info was pretty straight forwardHowever, once I downloaded the tickets, I was not very happy to discover that I was paying times the face value of the ticketthis is in part thanks to the additional service charges added per ticket at checkoutI don't quite understand that there would be a service charge for tickets received online since there was no printing or mailing required on their partI do not like that the company waits until you are halfway through the check out process to let you know they are charging $extra per ticketHaving know so in the beginning I would have shopped around more

Thank you for reaching out to us and bringing this matter to our attentionAt Online City Tickets we value our customers and would like to take the time to address Ms [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersMs [redacted] has stated that she purchased tickets to [redacted] at the [redacted] Rodeo though this is inaccurateThe event Ms [redacted] purchased tickets for was the [redacted] Rodeo event though [redacted] was scheduled to be a featured artistThe event later made changes to the featured artistsIt appears Ms [redacted] misunderstood our policies and we would like to provide clarificationPrior to placing her order, Ms [redacted] was adequately notified of the “all sales are final” policy Online City Tickets has in placeAdditionally, our policies clearly state, “All sales are finalA full refund of the purchase price will be given for cancelled events” and “Event date, times, venue and subject matter may change We shall not be held responsible for any such change and will not be obligated to provide a refund or any other compensation in the event such a change occurs.” Prior to placing her order, Ms [redacted] selected a check box signifying her agreement to the sales terms and proceeded to place her orderAs the main event is the [redacted] Rodeo, the event is still taking place, and Ms [redacted] tickets will still be valid, she is not due for a refund per the agreed upon policiesSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.In regards to Ms [redacted] ' concerns relating to the delivery date of her tickets, though she was provided the Estimated Shipment Date of 3/11/2017, tickets often become available prior to the given dateIn Ms [redacted] ' case, her valid tickets are currently in transit and set to be delivered 2/28/On 2/27/she received an email with the tracking number for her to follow along with the delivery progress.We clarified and discussed Ms [redacted] ' concerns when she contacted us on 2/14/and 2/17/As Ms [redacted] ' tickets will still be valid for her event occurring on 3/14/2017, we consider this matter closedShould Ms [redacted] have any additional concerns regarding their order; we encourage them to contact our customer serviceRegards,Online City Tickets

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I did not speak to them on 9/i could not get in touch with anyone even the credit card company triedI spoke to them on 9/and told them there was no way that I could get the tickets via email at that pointI was away, that is why I needed them when I ordered themI paid an extra to down load the tickets right awaythe button that said download now was grayed out why was I charged the extra money if they emailed them to me right away? I will tell you why because they are all a scamAt this point I just want my that the credit card company did give meOk how about this they pay me the x the extra amount that I paid to down load right awaythank you Sincerely, [redacted]

Thank you for reaching out to us in reference to the concerns of our valued customer Mr [redacted] We appreciate the opportunity to address this matterOnline City Tickets operates on the secondary market, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellers.? Mr [redacted] has expressed concerns regarding the tickets he received; however, his order was filled correctly and in accordance with our Sales Terms and Conditions that were presented to him prior to placing his orderThese terms state that our processor, TFS, “reserves the right to replace tickets with comparable or upgraded ticketsWhen this occurs, we shall be considered to have fulfilled our obligations under these terms.? Definitions of 'comparable' and 'upgraded' are made at the reasonable discretion of TFS."This upgrade policy is reiterated in our 100% Money Back Guarantee shown on each page, including the checkout page.? Mr [redacted] ’s stated that he purchased tickets for Monster Jam for Section Lower Lever Row CC and received tickets for Section Lower Level Row SThe seats Mr [redacted] received are considered to be upgraded seats, as these tickets are several rows closer to the performance areaWe have fully adhered to our aforementioned sales terms and conditions, as Mr [redacted] received valid and authentic tickets? prior to his event which has since passed.? Because our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must enforce an “all sales are final” policy?"a standard throughout the industryOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process?"from a notice on every ticket page to a sales terms statement displayed at checkout with the message, “All sales are finalAll prices are listed in US Dollars (USD).”? Prior to receiving this claim, we were in contact with Mr [redacted] and have discussed with him that we maintain his order was filled correctly per our sales terms; as such, we consider this matter closedIt should also be noted that in addition to this current claim, Mr [redacted] has filed a dispute with his financial institution regarding this transactionDue to the nature of the dispute process, we are unable to provide a resolution to this matter while the dispute remains open, and encourage Mr [redacted] to contact his financial institution with any questions regarding its process or outcome.? Regards,? Online City Tickets

Ms [redacted] claims she was deceived into believing our website was the venueThis is not the caseWhen Ms [redacted] went to our website it clearly states that we are a resale marketplace and not the venueWe have attached a screenshot of the homepage As stated in our previous response, Ms [redacted] was made aware of this fact before the order is placedWe are not able to provide Ms [redacted] her desired resolution as it would be outside the scope of our sales terms and conditions that Ms [redacted] agreed to prior to placing the orderIf Ms [redacted] would like to discuss the resolution that we have offered as a courtesy, we welcome her to reach out to us(San Diego Homepage.PNG)

It's ok but the tickets are expensive and not guaranteeThe only thing that I don't like it's that we have the tickets only fee days before the show