Online City Tickets

Great experience with Online City Tickets to purchase to the [redacted] concert

Initial Business Response / [redacted] (1000, 6, 2015/04/21) */ Thank you for bringing this matter to our attentionWe take the customer experience seriously and would like to take the time to address Ms[redacted] concernsWe should explain that OnlineCityTickets.com is an online resale marketplace, which means we do not own or generate tickets--instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: "We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue." The prices of tickets on our site are set by the individual ticket sellers, not OnlineCityTickets, in accordance with their assessments of market factors such as customer demandThis means that ticket prices can fluctuate at any time, and sellers are notified as soon as an order is placed--a practice disclosed throughout our website and the order processFurthermore, because customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both parties Because so many sellers list tickets on our site, and because the prices of these tickets often change, typographical errors on that part of sellers that leads to pricing errors do occur in very rare casesOnlineCityTickets was notified of such a pricing error from the seller that listed the tickets that Ms [redacted] ultimately selectedAs a result, her order was ultimately canceled as a result of this error, and her tickets were invalidatedWhile we regret that Ms [redacted] experienced such an error with her order, OnlineCityTickets does not own the tickets in question--meaning that this unfortunate occurrence is beyond our controlAs mentioned above, our status as an intermediary marketplace means that we do not own tickets--and that sellers alone make the decision to withdraw tickets if they discover they have made an error in pricing or describing a listingThese facts are clearly explained in our Sales Terms and Conditions [redacted] "Since we list tickets from a large number of ticket resellers on our Site, we cannot be responsible for typographical errors within the inventory listed for saleWhen an error is found in processing your order you will be notified of the error and provided with available options, if any, as well as the option of cancelling your order." The terms that Ms [redacted] agreed to at checkout addressed the possibility of the unfortunate error that Ms [redacted] experienced, and Ms [redacted] has since been refundedWhile we regret Ms [redacted] unfortunate circumstance, we are unable to meet her desired resolutionIf Ms [redacted] has any further questions or concerns about her order, we encourage her to reach out to a member of our management team

Thank you for reaching out to usOnline City Tickets values our customers and would like to take the time to address Ms [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellers.? Ms [redacted] has stated that she ordered tickets in Section: Row: X; this is inaccurateOur site is user-driven meaning all order details are either selected or inputted by the customer and can only be adjusted by them before placing their orderWhen Ms [redacted] viewed tickets for the [redacted] B&B Circus on 2/12/2017, she selected Section: Row: Y and proceeded to the checkout pageThis page presented Ms [redacted] with an order summary on the left-hand side of the screen repeating the event, section, row, and price and quantity of the ticketsAfter entering an email address and selecting a delivery method Ms [redacted] was directed to review her order totalShe was then presented with the bold message “all sales are final” and required to agree to our sales termsMs [redacted] then selected the “Review Order” button and was provided with a complete summary of all order details, including the seat location, and proceeded to place her order.As a secondary marketplace, Online City Ticket is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy?"a standard throughout the industry.Ms [redacted] received the valid tickets which she selected, Section: Row: Y, immediately after placing her order; therefore, her order was filled properlyWhen Ms [redacted] later contacted us, we clarified this information in addition to offering a one-time courtesy resolutionThis offer was made in the interest of customer service though Ms [redacted] declinedAs our site is user-driven and Ms [redacted] acquired and downloaded the exact tickets which she selected, prior to her event which has since passed, we consider this matter closedIf she has any additional concerns, we encourage Ms [redacted] to contact our customer service department so that we may address them.Regards,Online City Tickets

Thank you for reaching out to us regarding this issueAt Online City Tickets, we value our customer and appreciate the opportunity to address her concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersThis practice is disclosed and made transparent throughout our website and the order processAnd, because customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both partiesThis means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industryThis policy is described in detail in our Sales Terms and ConditionsDuring checkout, our sales agents require that a customer verbally agree to these sales terms and conditionsOnline City Tickets has reached out to Ms [redacted] and provided a resolution that was amicable to both partiesAs such, we consider this matter resolvedIf Ms [redacted] has any further questions or concerns regarding this or any other order, we encourage her to contact a member of our customer service teamRegards, Online City Tickets

Thank you for your response regarding this matterAs we previously clarified, every order goes through numerous verification provisions; not simply authenticating email addresses.Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industryThis also means that the majority of any tickets sold on our site go directly to the seller, not Online City Tickets.As we have fully addressed Ms***’ concerns and provided authentic tickets prior to the event which has since passed, we consider this matter closedAs we mentioned in our previous response, should Ms [redacted] have any questions or concerns regarding the dispute process outcome, we encourage her to contact the financial institution with which it was filed.Regards,Online City Tickets

Thank you for your response regarding Ms [redacted] concernsOnline City Tickets maintains that we do not advertise as the official venueMs [redacted] suggested that this information may be disclosed in fine print, this should be noted as inaccurateAs we previously stated, directly on the homepage of our website, the following message was presented to Ms***: "We are a resale marketplace, not a box office or venueThis site is not owned by [redacted] Theater Knoxville.” This page simply displays all the tickets Online City Tickets has available for multiple events occurring at the [redacted] Theater KnoxvilleAfter she selected the event she was interested in, Ms [redacted] was shown an additional message across the top of the ticket listing

I purchased tickets from this site for a specific section and promise of row 1-9, but received tickets for a completely different section The seller claims that he sells for a "zone" and that this is comparable seating, but the seats in the section he sent to me were less costly than the ones I purchased That was why I chose that section over the section that he sent to me The ones I chose cost more so I assumed better seating In addition, the tickets he sold me days ago also cost about $less per ticket and $less service charge per ticket today with no explanation What a rip-off I will never do business with this company again

Very easy site to use

I found a good price for a very good seat the day before my eventThe electronic download and access to pay via [redacted] made my purchase simple and worry freeThis is the second time I have used Online City Tickets and I was just as pleased as the first experience!

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellers.? While we do not own or generate tickets, each order placed with us is protected by our 100% Buyer GuaranteeThis guarantee ensures that the tickets our customers purchase on our site will be valid for entry?"and that if tickets are deemed invalid, the customer will receive a full refundIn our measures to maintain this high standard, we carefully screen each seller to ensure that their listings are legitimate and distributed properlyHowever, since hundreds of sellers process thousands of order on our site each day, errors do occur in extremely rare casesWhen our customer initially contacted us regarding their concerns on 9/7/2017, we acted quickly and thoroughly to investigate this matterDuring this investigation we were able to determine that an error did occur.? As such, on 9/8/2017, prior to receiving this claim and in accordance with our terms and conditions, our customer was refunded in full and provided additional courtesy compensationThis resolution was detailed in an email delivered to our customer on 9/8/at 2:PM CSTAs such, we consider this matter resolvedShould our customer have any additional concerns, we welcome them to contact us to further discuss.Regards,Online City Tickets

Absolutely love it, fast & easy Thank you

Thank you for reaching out to us and bringing this matter to our attentionWe take the customer experience seriously and would like to take the time to address Mr [redacted] ’s concernsWe should explain that OnlineCityTickets.com is an online exchange, which means we do not own or generate tickets—instead, we facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: "We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue."When Mr [redacted] selected tickets and was taken to our checkout page, he was directed to review his itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bolded textThen, Mr [redacted] was directed to review our terms and conditions—visible in a text box below this order total—and presented with the bolded message “All sales are final.” At this point, he was also presented with the message “I agree to the sales terms and conditionsI have reviewed the Order Summary above," and a check box that he needed to click to continue with checkoutBelow this check-box, another message was displayed that, in Mr [redacted] 's case, read: “By clicking ‘Place Order’, your credit card will be charged $366.30, which includes ticket, service, and delivery fees.” This notice was followed by a button labeled “Place Order.” When Mr [redacted] clicked this button, he signified his acknowledgement of the total price and these terms, and completed his orderOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process—from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refundsIf Mr [redacted] has any further questions or concerns, we welcome him to reach out to our customer service department to resolve this issueAs it stands, we consider this matter closed.Thank you,OnlineCityTickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by any venue or box office.”Once our customer selected the event they were interested in, Dirty Dancing, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout processAfter customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method was selected, since methods vary in price, a new order total was calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms and the statement, “I agree to the sales terms and conditions listed aboveI understand that I am not purchasing directly from the venue box office and that tickets may be above face value.” For every order placed on our site the customer’s order total is reiterated below this in large, bold textCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy?"a standard throughout the industry.Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concernsWe maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closedIf our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.Regards,Online City Tickets

I have received my tickets I received an email from onlinecitytickets verifying that I'd received the tickets via email (which I hadn't) I waited the requested hours and then called the support line The support team resent the email with my tickets I was a bit worried after receiving the email and being asked to verify receipt of tickets I'd not yet received

Thank you for your response regarding this matterOnline City Tickets maintains that Ms [redacted] was adequately notified she may be paying above face valueAs we previously mentioned, the prices listed on our site are set by sellers based on their assessment of customer demand and market valueAdditionally, as Ms [redacted] has accepted our previous response, we consider this matter closedWe encourage Ms [redacted] to contact us with any additional concerns she may have regarding her order Regards, Online City Tickets

Thank you for reaching out to us and bringing this matter to our attentionWe take the customer experience seriously at Online City Tickets and would like to take the time to address Mr [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.”When Mr [redacted] selected tickets and was taken to our checkout page, they were directed to review their itemized order breakdown, which clearly displayed all fees, the price per ticket, that all prices are in US Dollars (USD) and the total price in bolded textMr [redacted] was then directed to review our terms and conditions—visible in a text box below this order total—and presented with the bolded message “All sales are finalAll prices are listed in US Dollars (USD).” At this point, Mr [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkoutAfter checking the box and clicking “Review Order” they are taken to the checkout page which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total charge.Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process—from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refundsWe have been in contact with Mr [redacted] regarding this issue and have reiterated our policies, specific to the price in US DollarsAs a one-time courtesy, we have also provided a resolution, which Mr [redacted] may pursue by contacting us through any of our contact information posted on our siteOur management team is available to handle any additional concerns that Mr [redacted] may have; as it stands, however, we consider this matter closed.Regards,Online City Tickets

Online City Tickets is not a company to do business with!! We purchased tickets to a concert at [redacted] in Frisco, TX to see [redacted] and [redacted] *** We thought we were getting them from the stadium! Wrong! Our mistake two $tickets cost us $ [redacted] wasn't even there!!!!!!!!!!!! What a RIPOFF! NEVER AGAIN! Online City Tickets, you should be ashamed of yourselves!!!!!!!!

It should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by Mountain Winery.”When Mr [redacted] selected tickets and was taken to our checkout page, they were directed to review their itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bolded textMr [redacted] was then directed to review our terms and conditions?"visible in a text box below this order total?"and presented with the bolded message “All sales are final.” At this point, Mr [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkoutAfter checking the box and clicking “Review Order” ? they are taken to the checkout page which features an even more in-depth order summary that again displays the delivery and service fees, number and prices of their tickets, and the total charge.? In regards to Mr [redacted] 's claim that they were unable to purchase the dinner combo to this event, per our 100% Money Back Guarantee we ensure that customers will receive authentic tickets to live events in time for the event which was fulfilled in accordance with company policySince Online City Tickets is not affiliated with the venue we have no way of knowing of any additional amenities that may be offered at the venue, and unless a reseller discloses that information in their listing we can only guarantee that tickets will gain Mr [redacted] entry into the event.? As a secondary marketplace, Online City Tickets is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersSince customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both partiesThis means that we are unable to offer refunds and must enforce an “all sales are final” policy?"a standard throughout the industry.? Online City Tickets operates our own customer service department which is available to resolve any and all issues that our customers may encounter, with contact information on both our webpage and every correspondenceWe encourage Mr [redacted] to utilize this resource for any additional concerns.? Regards,OnlineCityTickets

Thank you for reaching out to us and bringing this matter to our attentionAt Online City Tickets, we value our customers and would like to take the time to address Ms [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellers.? Though Ms [redacted] has indicated that the event has been cancelled; this is inaccurateMs [redacted] selected tickets for Houston Rodeo with a featured performance by [redacted] However, the event later announced that there would be a featured artist modificationAs the main event is the Houston Rodeo and Ms [redacted] tickets would still be valid for the event, she is not due for a refund per the agreed upon policiesPrior to placing her order, Ms [redacted] was adequately notified of the “all sales are final” policy Online City Tickets has in placeAdditionally, our policies clearly state, “All sales are finalA full refund of the purchase price will be given for cancelled events” and “Event date, times, venue and subject matter may change We shall not be held responsible for any such change and will not be obligated to provide a refund or any other compensation in the event such a change occurs.” Prior to placing her order, Ms [redacted] ? selected a check box signifying her agreement to the sales terms and proceeded to place her order.Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are typically unable to offer refunds and must adhere to an “all sales are final” policy?"a standard throughout the industry.This information was clarified to Ms [redacted] when she contacted us on 2/16/Nevertheless, in the interest of customer service, we have attempted to contact Ms [redacted] to offer a one-time courtesy resolutionWe were unable to contact her via telephone and have provided a resolution to Ms [redacted] via email in the interest of customer serviceAs such, we consider this matter resolved and encourage Ms [redacted] to contact our customer service if she has any additional concerns regarding her order.Regards,Online City Tickets

OnlineCityTickets.com has contacted [redacted] , and we feel we have reached a resolution that suits both partiesWe now consider this issue closedIf [redacted] would like to attend another live event in the future, or if he has any questions about an order or our website, we welcome him to reach out to us.Thank you,OnlineCityTickets.com