Online City Tickets

Thank you for your responsePer her previous inquiry, Ms [redacted] has stated that other tickets were available from the venue at the time of purchase, and as mentioned in our previous response, Online City Tickets is not affiliated with the venue for this event and is not aware of, or responsible for, any inventory available directly from the venueAny and all inventory-related messages on our website refer specifically to our website and our website alone.In regards to MsTarbox’s requested resolution to this matter, we would like to provide clarification, as Online City Tickets has reached out to Ms [redacted] numerous times in an attempt to provide a resolution to this matter, but has not received any response to our voicemail messages or emailsWe hope to reach a resolution to this matter that will be amicable to both parties, and encourage Ms [redacted] to contact a member of our customer service teamMs [redacted] still has valid tickets to her event and we sincerely hope she enjoys her experience attending itAt this time, we consider this matter closed.Regards,Online City Tickets

Thank you for reaching out to us and bringing this matter to our attentionWe take the customer experience seriously here at Online City Tickets and would like to take the time to address Mrs [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.”When Mrs [redacted] selected their tickets, they were taken to our checkout pageFrom there, they were directed to review the itemized order breakdown, which clearly displayed the price per ticket, all fees, and the total price in bolded textThen, Mrs [redacted] was directed to review our terms and conditions?"visible in a text box below this order total?"and presented with the bolded message “All sales are final.”? At this point, Mrs [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkoutAfter checking the box and clicking “Review Order”? they are taken to the checkout page which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total charge.? As a secondary marketplace, Online City Tickets is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersSince customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both partiesThis means that we are unable to offer refunds and must enforce an “all sales are final” policy?"a standard throughout the industry.? Online City Tickets operates our own customer service department which is available to resolve any and all issues that our customers may encounterWe encourage Mrs [redacted] to utilize this resource for any additional concerns, but as it currently stands, we consider this matter closed.? Regards,OnlineCityTickets

Thank you for reaching out to us regarding the concerns of our valued customer, Ms [redacted] We appreciate the opportunity to address this matterOnline City Tickets operates on the secondary market, meaning that we are not affiliated with any venue or box office and do not own or generate any ticketsRather, we simply facilitate transactions between ticket buyers and ticket sellersBecause of our status as a secondary marketplace, any changes made to date or artist are outside of our purview.? Our 100% Buyer Guarantee ensures that a customer will receive a refund if their event is cancelled outright, without being rescheduledThis information is? stated in our terms and conditions, and repeated on the checkout page with the following message: "Your tickets will:? Be completely refunded (minus shipping) if the event is cancelled."On? 12/19/15, Ms [redacted] ? purchased tickets to see [redacted] on 03/29/On 03/08/16, we received notice that the event had been postponed by the artist, and contacted Ms [redacted] to inform her of thisAs soon as we were made aware that a new date had been set by the artist, we contacted her again to provide this information, and she has since indicated that she would no longer be able to attendIt should be noted that Ms [redacted] is not due a refund for rescheduled events per the terms and conditions to which Ms [redacted] agreed prior to checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process?"from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).”Ms [redacted] 's tickets were delivered moments after she completed her purchase, and remain valid for the upcoming dateAdditionally, we have reached out to our customer and provided a resolution to this matter that was amicable to both partiesAs such, this matter has been resolved, and we hope that Ms [redacted] will choose Online City Tickets for her future event ticketing needs.Regards,Online City Tickets

Thank you for your responseAs we previously stated, prior to receiving this claim we were in contact with Ms [redacted] and reached an amicable resolutionThis resolution was issued to Ms [redacted] on 2/24/As such, we consider this matter resolved.Regards,Online City Tickets

I figured the show would be sold out given that it was just days prior to the event and it's a popular showI was happily surprised to get tickets and in good seatsA little pricey but not too bad given the popularity of the event, the seats and the short noticeAnd the process was smoothNo complaints

? Complaint: [redacted] I am rejecting this response because: they are not taking any responsibility for the matterWhen I contacted the vendor regarding my complaint, they did, after a long discussion, offer me a 10% discount code for up to $off of a future purchase with themThis was not a resolution to meTherefore, I did contact my credit card company and the Revdex.com as an attempt to protect myself and my purchase of more than $600.00.The dispute I filed with my creditor has been closed because nothing was handled improperly with the cash transactionSince that dispute has been closed, they are free to offer a resolution.They are saying that GA and Row and Seat #'s being? used for inventory purposes only is an "industry" standardMaybe the people who actually work in the "industry" might know that, but a row and seat number on a concert ticket means that is where my seat is to me, and I would think pretty much everyone else in the world.They are saying they are the "middle man", however, they must share in at least some responsibility for their customers (sellers) posts on their websiteWhen I purchased these tickets, it clearly stated PIT, Row 4, with seat #'sI have attended many concerts and events in my life and not once have I ever had this problemI have also attended many General Admission eventsFor those events, the tickets clearly stated General Admission, not a? "GA" in small print on the side of the ticket, and they did not have row and seat #'s on them, because they were General Admission, which we know means, first come, first serveAlso, General Admission tickets are normally somewhat reasonable in price, not $600+.It is my opinion and my request that both the company and the seller accept responsibility for the ambiguous listing and refund my moneyAs I stated in previous correspondence, we were very shocked and disappointed to arrive at the concert and find out that we had no seatsWe had to sit on ground (lawn) where people probably paid less than $for their ticketsDue to my boyfriends health conditions, we were not able to continue to sit on the ground, therefore, we had to leave the concert before it was even half way over Sincerely, [redacted] ? ***

Thank you for reaching out to usWe at Online City Tickets appreciate the opportunity to address Ms [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket Prices may exceed face valueThis site is not owned by any venue or box office.” When Ms [redacted] selected tickets for the Red Hot Chili Peppers event on 2/10/she navigated to our checkout pageFrom there she was directed to review her itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price of $2,in bold text prior to entering any payment informationMs [redacted] was required to agree to our terms and conditions—visible in a text box—and presented with the message in bold “All sales are final.” At this point, Ms [redacted] was also presented with the message “I agree to the sales terms and conditions listed above,” and a check box that needed to be selected in order to continue with checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” With regard to Ms [redacted] statement that her tickets differed in price from the primary-market, or "face," value, it should be noted that this is a common occurrence in our industryOnline City Tickets operates on the secondary market, meaning that all tickets available for purchase on our site are owned by individual ticket sellers, rather than by our companyThe prices are set at the discretion of the individual ticket sellers—not by Online City Tickets—based on their assessments of various market factors such as customer demandThis information is presented at the top of every ticket listing page on our website, as well as during checkoutMs [redacted] valid tickets were delivered on 10/5/before her event taking place on 2/10/Prior to receiving this complaint we were in contact with Ms [redacted] and offered a resolution that would be amicable to both partiesHowever, Ms [redacted] declined this offerAs such, we consider this matter closed and encourage Ms [redacted] to contact our customer service department with any additional concernsRegards, Online City Tickets

I ordered tickets, gave payment info, received email with tickets to print out Event is in a few months, so I can't write a complete review yet However, I believe that the tickets are genuine

Very easy to useThe only thing I feel I didn't like was the amount of fees and additional charges

Super user friendly, and it's nice to be able to print my tickets so that I don't lose them

all is great! Thanks

Thank you for your response regarding this matterAs we previously stated, since a financial dispute has been filed regarding this transaction we are unable to provide Ms [redacted] with a resolutionAs such, we consider this matter closedAny questions regarding this dispute should be directed to the financial institution with which it was filed Regards, Online City Tickets

Fast and Easy

It's was simple and easy,definitely would guy again from this site

Deceptive advertising practices to the maxPromise premium tickets, don't deliver, and make ticketmaster prices look like a charitable organizationSCAMDO NOT BUY

Thank you for reaching out to us regarding this matterOnline City Tickets has been in contact with our customer Ms [redacted] and both parties have found an amicable resolutionAs such, we consider this matter resolved, and hope that Ms [redacted] will consider Online City Tickets for their future event ticket needsIf Ms [redacted] has any further concerns regarding this order, we encourage her to contact a member of our customer service team.Regards,Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by any venue or box office.”Although our customer has indicated that the selected lower level tickets during the checkout process this should be noted as inaccurateOur site is completely user-driven meaning that all order details are either selected or in-put by the customerAfter our customer selected the event they were interested in, they proceeded to select a ticket listingThe listing our customer selected at this time clearly stated, “Section: Row: 13” with the notation that this listing was classified as Zone Seating clarifying that tickets will be within the listed zone or section listed or one comparableOn the checkout page, complete itemized breakdown of our customer’s order including the location of and price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms and the statement, “I agree to the sales terms and conditions listed aboveI understand that I am not purchasing directly from the venue box office and that tickets may be above face value.” For every order place on our site the customer’s order total is reiterated below this in large, bold textCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demandThis fact is disclosed on the top of every page of the websiteSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.The tickets our customer received on 10/6/2017, prior to their event on 1/9/2018, were in the exact section and row which our customer select during the checkout processIn addition to this current claim, our customer has filed a dispute with their credit card regarding this orderWe are unable to assist further while the dispute remains open due to the nature of the dispute processWe encourage our customer to contact the institution with which the dispute was filed in relation to any questions they may have regarding its process or outcomeAs it currently stands, we consider this matter closed.Regards,Online City Tickets

? Complaint: [redacted] I am rejecting this response because: ? I did not select the purchase button as they described? Also, I did NOT receive any tickets as of today, 8/5/ Sincerely, [redacted]

Thank you for contacting us in reference to the concerns of our valued customer, Ms [redacted] At Online City Tickets, we appreciate the opportunity to address this matterIt should be noted that we are a ticket resale marketplace, meaning that we have no affiliation with any venue or box office and do not own or generate any ticketsThis is stated at the top of every page on our websiteRegarding Ms [redacted] 's claim that her tickets were not sent to her, it should be noted that this is inaccurateThe tickets were purchased on 4/20/at 8:PM CST, and we have documentation showing that the tickets were sent on 4/21/at 8:AM CST to Ms [redacted] 's email addressThe subject of the email was, "Download and Print Your eTickets," and the email contained a link to download and print the ticketsAdditionally, directly below this link, the following message was displayed in bold print: "You must print out the PDF document to gain entry to the eventThe PDF document is your ticketThis email is not valid for entry to the event." We can confirm that Ms [redacted] did not download her ticketsWith contact information listed on our website and on all correspondence, our customer service team is available until Midnight CST every day to assist our customers, and would have been happy to resend the email containing the download link to Ms [redacted] However, no issue was reported to us until after the event had passedAs she has noted, in addition to this current claim Ms [redacted] has also filed a dispute with her financial institution regarding this transactionWe have addressed this, and the dispute was ultimately ruled in our favorIf Ms [redacted] has any questions or concerns about the outcome of this dispute, we encourage her to reach out to her financial institutionOnline City Tickets has fully adhered to the sales terms and conditions to which Ms [redacted] agreed prior to purchase, and therefore considers this matter resolvedIf she has any further questions or concerns, we invite Ms [redacted] to contact our customer service teamRegards, Online City Tickets

Thank you for reaching out to us regarding this issueOnline City Tickets has been in contact with Mr***, and both parties have found an amicable resolutionAs such, we consider this matter resolved, and if Mr [redacted] any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team.Regards,Online City Tickets