Online City Tickets

Complaint: I am rejecting this response because: Nothing they say in response to my complaint addresses the point that they used a deceitful practice (misleading URL) to lead me into their site There are over similar complaints at the Consumer Affairs website.The web page gives no clear indication that you are on a Resellers page -- The big header reads OAKLAND TICKETS, the next biggest header says BROWSE EVENTS AT FOX THEATER OAKLAND and only when you read the small print does it say anything about their being a reseller Online City Tickets used an intentionally misleading URL to trick me into thinking I was purchasing my ticket from the box office of the venue I was buying tickets for In my case, I wanted to buy tickets for Van Morrison at the Fox Theater in Oakland Online City Tickets uses the URL fox.theatreoakland.com This is intentionally deceitfulOnline City Tickets may be a legitimate business (I hope so for my sake) but they operate in a sleazy fashion Sincerely, Duane [redacted]

Thank you for the responseOnline City Tickets has been in contact with Mr [redacted] ? to further discuss? his concerns and have been able to reach a resolution that is suitable for both partiesAs such, we consider this matter resolved, and hope that Mr [redacted] will consider Online City Tickets for his future event ticket needsIf Mr [redacted] has any further questions or concerns regarding this or any other order, we welcome him to contact a member of our customer service team.Regards,? Online City Tickets

We are having trouble understanding Ms [redacted] concerns with the tickets as she has not yet downloaded the tickets to viewWe have tried to reach out to Ms [redacted] to discuss her concerns but we have not been able to reach herWe encourage her to call us to discuss her order

Super fast and efficient

Thank you for bringing this matter to our attentionWe take the customer experience seriously and would like to take the time to address [redacted] concernsWe should explain that OnlineCityTickets.com is an online exchange, which means we do not own or generate tickets?"instead, we facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: "We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue."The above disclaimer and our branding clearly show that we are not affiliated with any venue or other ticket marketplaceAnd, while [redacted] takes issue with the fact that the prices of her tickets exceeded those advertised by the venue, our sales terms clearly state that prices may be above face valueThis fact must be agreed to before an order can be successfully placed.When [redacted] selected tickets and was taken to our checkout page, she was directed to review her itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bolded textThen, [redacted] was directed to review our terms and conditions?"visible in a text box below this order total?"and presented with the bolded message “All sales are final.” At this point, she was also presented with the message “I agree to the sales terms and conditionsI have reviewed the Order Summary above," and a check box that she needed to click to continue with checkoutBelow this check-box, another message was displayed that read: “By clicking ‘Place Order’, your credit card will be charged the entire amount, which includes ticket, service, and delivery fees.” This notice was followed by a button labeled “Place Order.” When [redacted] clicked this button, she signified her acknowledgement of the total price and these terms, and completed her order.Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process?"from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refundsIf [redacted] has any further questions or concerns, we welcome her to contact a member of our management team

Complaint: [redacted] I am rejecting this response because: I acknowledge that the terms of the agreement were given, and that I should have noticed that I only got one ticket However, given that I contacted CityTickets immediately after the transaction (within minutes), there was no reason why the transaction could not have been canceled Given the fact that I attempted to cancel the sale so quickly, and that I was buying one ticket for five times the face value, I would like to be refunded the full price Sincerely, [redacted]

Thank you for reaching out to us and bringing this matter to our attentionWe take the customer experience seriously at Online City Tickets and would like to take the time to address Mr [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.”When Mr [redacted] selected tickets and was taken to our checkout page, they were directed to review their itemized order breakdown, which clearly displayed all fees, the price per ticket, that all prices are in US Dollars (USD)? and the total price in bolded textMr [redacted] was then directed to review our terms and conditions?"visible in a text box below this order total?"and presented with the bolded message “All sales are finalAll prices are listed in US Dollars (USD).” At this point, Mr [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkoutAfter checking the box and clicking “Review Order” ? they are taken to the checkout page which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total charge.Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process?"from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refunds.? We have been in contact with Mr [redacted] regarding this issue and have reiterated our policies, specific to the price in US DollarsAs a one-time courtesy, we have also provided a resolution, which Mr [redacted] may pursue by contacting us through any of our contact information posted on our siteOur management team is available to handle any additional concerns that Mr [redacted] may have; as it stands, however, we consider this matter closed.Regards,Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers.The listing our customer selected was classified as Electronic TransferElectronic Transfer refers to the process of sending digital tickets from the seller to the customer using a third party website with which we have no affiliationOur customer’s valid tickets were initially transferred on 9/15/shortly after their purchaseWhen tickets are transferred customers receive an email with instructions to follow and accept their ticketsWe were later contacted by our customer on 11/29/stating that they had deleted this email in errorAt his time, as a courtesy, we contacted the seller to attempt to re-send the transfer to an alternate email addressThe seller later transferred these ticket to the Yahoo account which our customer requestedAdditionally the seller provided documentation verifying these tickets had been transferred to the correct email addressOur customer later indicated that they had not received this re-transfer; as such, we reached out to the seller again as a courtesy to see what could be done.The seller has since provided documentation that the customer accepted this transfer on 12/6/If our customer has additional questions relating to their order, we encourage them to contact us directlyAt this time, as valid tickets have been successfully transferred and accepted, we consider this matter resolvedAny additional concerns may be directed to our customer service department.Regards,Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsAs a secondary marketplace, Online City Tickets is not affiliated with any artist or venue; rather, we act as an intermediary between customers and ticket holdersWhile Online City Tickets does not own or generate tickets, we do process thousands of successful orders each day?"and each order is given the full protection of our guaranteeThis guarantee promises that any tickets customers purchase on our marketplace will be valid for entry to their event?"and that if tickets are deemed invalid, the customer will receive a full refundIn our measures to maintain this high standard, we carefully screen each seller to ensure that their listings are legitimate and distributed properly.? However, because the hundreds of sellers on our network process thousands of orders each day, mistakes do occur in some extremely rare casesPrior to receiving this claim and after investigating this, we have determined that our customer's order was one such caseAs such, Online City Tickets has reached out to our customer to provide an amicable resolutionAs such, we consider this matter resolvedIf our customer has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team.Regards,Online City Tickets

Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ Online City Tickets has contacted Ms [redacted] , and we have reached a resolution that suits both partiesIf Ms [redacted] would like to attend another live event in the future, or if she has any questions about an order or our website, we welcome her to reach out to us Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) They gave me a refund of $It's not what I wanted, but it's better than nothingThanks for your help

Fast and easy process

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] While their written response does not address the issues I raised, the company did refund the amount requested, which is satisfactory to me Sincerely, Kate [redacted]

Thank you for reaching out to us and bringing this matter to our attentionAt Online City Tickets, we value our customers and would like to take the time to address Mr [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellersThough Mr [redacted] has filed this claim, our records verify that Ms [redacted] placed this order on the telephone with a sales agent.Mr [redacted] claimed that the price relating to his wife’s order was not divulged to her at the time of placing her order; this is inaccurateMs [redacted] and the agent discussed a number of seat locations and their respective pricesAdditionally, the agent and Ms [redacted] discussed at length the various prices as well as her final order total of $No order can be placed with us without the customer agreeing to the order totalMs [redacted] agreed to the total charge and was asked if she agreed to the sales terms including the “all sales are final” policySince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy?"a standard throughout the industry.Mr [redacted] has indicated that the sales agent pressured Ms [redacted] into placing her order; to this we would like to clarifyThe agent simply explained to Ms [redacted] the secondary marketplace and the live market it operates onThe agent stated that, as with any live market, prices fluctuate based on customer demand and market valueAdditionally, the agent never addressed the primary market, [redacted] , or their prices; he simply discussed the nature of the secondary market and the inventory available on Online City Tickets which sellers had listed.Ms [redacted] received and downloaded her valid tickets shortly after placing the order for her event which has since passedBefore receiving this claim, we were in contact with Mrand Ms [redacted] to discuss their orderWe have since offered them a one-time courtesy resolution though they declinedAs Ms [redacted] agreed to the total charge and discussed the additional fees with the agent prior to placing her order, we consider this matter closedIf Mror Ms [redacted] have any additional concerns regarding their order, we encourage them to contact our customer service department.Regards,Online City Tickets

The service fees are ridiculously high I will avoid this site as much as possible

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellers.? Our customer's order was placed on 9/25/at 4:PM CST and their valid tickets were delivered shortly thereafter at 5:PM CSTAfter reviewing this matter, it appears the email address entered at the time of purchase had a typographical errorAs such, we have corrected the error and re-delivered our customer's tickets on 10/3/prior to their event which has since passedIf our customer has any additional questions, we welcome them to contact us directly for further assistance.? ? Regards,Online City Tickets

Received our tickets a few days after placing the order

Complaint: [redacted] I am rejecting this response because it does not address the continuing deception that we faced, which is still a problemIf Online City Tickets wants to run an honest? business, it should reveal the face value of the ticketsThe company claims it cannot do this because it is an "intermediary." That is baloneyIt could easily require sellers to disclose the face value Sincerely, [redacted]

Easy to use siteTimely delivery

Is my first experience with this page and it was extremely positive

Thank you for reaching out to us regarding the concerns of our valued customer, Ms [redacted] We appreciate the opportunity to address this matterOnline City Tickets operates on the secondary market, meaning that we are not affiliated with any venue or box office and do not own or generate any ticketsRather, we simply facilitate transactions between ticket buyers and ticket sellersBecause of our status as a secondary marketplace, any changes made to date or artist are outside of our purviewOur 100% Buyer Guarantee ensures that a customer will receive a refund if their event is cancelled outright, without being rescheduledThis information is stated in our terms and conditions, and repeated on the checkout page with the following message: "Your tickets will: Be completely refunded (minus shipping) if the event is cancelled." On 12/19/15, Ms [redacted] purchased tickets to see [redacted] on 03/29/On 03/08/16, we received notice that the event had been postponed by the artist, and contacted Ms [redacted] to inform her of thisAs soon as we were made aware that a new date had been set by the artist, we contacted her again to provide this information, and she has since indicated that she would no longer be able to attendIt should be noted that Ms [redacted] is not due a refund for rescheduled events per the terms and conditions to which Ms [redacted] agreed prior to checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process—from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Ms [redacted] 's tickets were delivered moments after she completed her purchase, and remain valid for the upcoming dateAdditionally, we have reached out to our customer and provided a resolution to this matter that was amicable to both partiesAs such, this matter has been resolved, and we hope that Ms [redacted] will choose Online City Tickets for her future event ticketing needsRegards, Online City Tickets