Online City Tickets

Complaint: [redacted] I am rejecting this response because: The information on my check out page did NOT indicate the face value of the ticket, only the price I was being charged Prices fluctuate based on demand, but the demand was NOT THERE, because ticket sales were low for this event Either the seller of the tickets inflated the price and your website allowed it, or your site encourages sellers to raise prices because you are preying on customers who think this is an actual costYour policy is dishonest, immoral, and relies on circumventing the spirit of existing laws for as long as you can until you will inevitably be shut down I will continue to escalate this issue until it is addressed fairly and other consumers can feel protected Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, However, at NO time did they reach out to Ms [redacted] and she refused their offer of refund..what purpose would that make, more over Ms [redacted] has been unavailable for them to contact thus the reason for my intervention.....i've left several messages for [redacted] to call me directly and he has not done so as of time and date of this email.......please ask them to contact only me to resolve this matter to everyones satisfaction [redacted] ? ?

[redacted] I am rejecting this response because: you are deceiving and misleading people plain and simpleBTW I got my credit card statement and you charged me dollarsI guess the was US fund which was never indicated anywheredollar tickets - that I thought I was paying dollars each for - cost my dollars.You can justify all you want - me like tons of other people got duped - plain and simpleGood riddance! [redacted]

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers.After our customer selected the event they were interested in, they proceeded to select the listing which they desiredThe listing our customer selected clearly stated, Section: GA PIT Row: PITThe corresponding map also reiterated General Admission PitAs our customer indicated, the tickets which they received on 5/25/mirrored the listing in addition to seat numbersGeneral Admission, or GA, is an industry-standard term that specifies a section which has no specific assigned seat or row and may require patrons to stand during the eventAs tickets are usually issued with a Section, Row, and Seat Number, in relation to General Admission tickets, the row and seat numbers are stated for organizational and inventory purposes.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry and agreed to at the time of purchasePrior to receiving this claim we discussed this matter with our customer and offered a courtesy resolution, stepping outside of the agreed to terms; however, our customer declined this resolutionOur customer has since filed a dispute with their financial institution regarding this orderWe are unable to provide a resolution to this matter while this dispute remains open due to the nature of the dispute processWe encourage our customer to contact the institution with which the dispute was filed in relation to any questions they may have regarding its process or outcomeAs it currently stands, we consider this matter closed.Regards,Online City Tickets

Ms [redacted] claims she was deceived into believing our website was the venueThis is not the caseWhen Ms [redacted] went to our website it clearly states that we are a resale marketplace and not the venueWe have attached a screenshot of the homepage As stated in our previous response, Ms [redacted] was made aware of this fact before the order is placedWe are not able to provide Ms [redacted] her desired resolution as it would be outside the scope of our sales terms and conditions that Ms [redacted] agreed to prior to placing the orderIf Ms [redacted] would like to discuss the resolution that we have offered as a courtesy, we welcome her to reach out to us (San Diego Homepage.PNG)

I find it outrageous that a ticket has a service fee – almost 30% of the ticket priceI bought tickets for my family totaling $which is quite a large sumHowever, that comes with a $fee! I would prefer a higher ticket price and a lower feeIt's shocking when you go to buy what you think are tickets, only then to discover the price is actually $per ticket

Thank you for reaching out to usOnline City Tickets has been able to reach an amicable resolution with Ms [redacted] , but would like to take this opportunity to address her concernsOn 07/16/15, Ms [redacted] purchased tickets to see [redacted] on 07/22/This event was later postponed by the artist for an alternative datePer the agrepolicies at checkout, unless the artist or venue does an outright cancellation, we are unable to offer a refund, as tickets for events which are postponed are still valid for the new date.? We should note that this policy is in place to help ensure customers attend the event they originally selectedIn some cases, people may want a refund for these postponed events, and we always consider a variety of different factors about the rescheduled event in order to be responsive to our customersWe are pleased to have resolved this matter with Ms [redacted] and hope she will consider Online City Tickets for any future event needsShould Ms [redacted] has any further questions or concerns regarding this or any other order, we welcome her to contact a member of our customer service team.? Regards,Online City Tickets

Complaint: [redacted] I have spoken to Online City Tickets and was guaranteed a refund of $(the amount I paid) within 3-business days.I will consider this matter resolved on or before close of business 3/5/when the amount has been refunded in full Sincerely, [redacted]

Good shopping experience overall, including follow-up Long wait on the phone to confirm location of tickets It would be helpful to be able to confirm tickets are side by side for multiple ticket purchase

Thank you for your response regarding Mr [redacted] concernsOnline City Tickets maintains that our checkout process -- which did display ticket prices and quantity, all fees, and the total charge for Mr [redacted] order prior to purchase -- was sufficient opportunity for Mr [redacted] to review all relevant informationAfter being shown this information, Mr [redacted] proceeded to enter his payment details and check the box to accept our Sales Terms and Conditions and agree that all sales are final; upon submitting his order, it was then immediately confirmed by the sellerAt this point, we are unable to refund Mr [redacted] as we do not own or generate any tickets; we merely facilitate the transactions between buyers and sellersThe ticket seller has not violated any of our Terms, so we cannot void the transactionAlthough Mr [redacted] continues to press forward regarding his conversation with our customer service agent, we have addressed this matter thoroughly in our previous three responses and maintain that we did not advise selling on venue premises on the day of his eventRather, we simply suggested that he could resell his tickets to friends or family or through an online ticket resale marketplaceThough he was not entitled to a refund per the Terms and Conditions to which he agreed at checkout, we were in contact with Mr [redacted] in an attempt to reach some amicable resolution; however, our offer was declinedWe trust that we have sufficiently addressed Mr [redacted] concerns raised here and in his previous complaint to the Revdex.com, number [redacted] We have also addressed a dispute that Mr [redacted] filed with his financial institution, which was ultimately ruled in our favor on 10/If Mr [redacted] has any further questions or concerns regarding this order, we encourage him to contact our customer service teamRegards, Online City Tickets

Process was easy and tickets were delivered in a timely manner

I do not like the fact that this company took my money from from my account a month before the event takes place and my tickets won't arrive until the day before the event It gives me great concern that I might not have the tickets in time for the concert This affects my mental state of mind

Complaint: [redacted] While the business and I came to a resolution (a partial refund of $200), their response to this complaint is and I saw our resolution as attempting to correct a wrong, rather than mere customer satisfaction.First, they do misrepresent themselves as affiliated with the venue The websites "td.gardenboxoffice.com" and "gardenboxoffice.com" return when you search the internet for TD Garden tickets These sites are actually Online City Tickets The banner at the top of the screen says "Boston Tickets," and the URL remains gardenboxoffice.com The process of selecting tickets and seeing prices occurs on this website When you click to purchase the tickets, it then reroutes to the Online City Tickets website.However, for customers searching for tickets, the website URL holds itself out as affiliated with the Garden via the URL text (td.garden and garden are contained in the URL; these are the name of the venue) As an aside, this likely contrary to Trademark laws depending upon whether the Garden has registered trademarks, and they should be notified that this company is using that website As a consumer, it's advertising Additionally, consumers won't necessarily notice when a URL changes if the look and feel of the webpage remains the same.As to the claim that there was a screen breaking down the price, I saw no such screen The tickets were referred to throughout the process by the location of the seats and -- $ I was not until after the payment had been entered that it was shown they were $each Meaning, any sort of breakdown of costs was not presented until after it was too late to cancel or select different seats.While I accepted the offered resolution, it was not with the understanding that the business was denying fault.Sincerely, [redacted] ***

Thank you for your responseThough Ms [redacted] continues to press forward, Online City Tickets maintains that the transparency of our website allows our customers to review all necessary order details prior to checkout.Though Ms [redacted] has claimed her son placed this order, our records indicate that the order was placed using her name and billing informationIn regards to our customer’s concerns with reselling her tickets, it should be noted that if she no longer wishes to attend her event, she is welcome to list her tickets independently, as we are unable to assist in listing them through our websiteMs [redacted] was provided valid, paperless tickets via [redacted] before her eventSince Ms [redacted] was displayed all necessary order details prior to checkout, we consider this matter closedWe encourage her to contact our customer service team via phone if she has any additional concerns.Regards,Online City Tickets

It was a very positive experienceEasy to pick my seat, easy to order tickets and received tickets very quickly after they were ordered

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by [redacted] Amphitheatre.”Our customer has indicated that their order was confirmed for an incorrect amount of ticketsHowever, it should be noted that since our website is completely user-driven, all order details are either selected or input directly by our customersOnce our customer selected the event they were interested in, [redacted] with [redacted] , they navigated to the ticket listing pageOur customer was then displayed a dropdown box for them to select the amount of tickets they wish to procureAfter our customer selected a quantity of six (6) tickets, they continued to the checkout pageHere, customers are provided with an order summary that reiterated the ticket quantity of six (6), the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedA complete itemized breakdown of our customer’s order including the price per ticket, ticket quantity, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed to our customer before they were asked to enter any payment informationCustomers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these termsCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order" at which time their order was processed.? Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy?"a standard throughout the industry.Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concernsWe maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closedAdditionally, our customer was advised to resell their tickets independently through a separate entityIf our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.Regards,Online City Tickets

Initial Business Response / [redacted] (1000, 5, 2015/02/25) */ Thank you for bringing this matter to our attentionWe take the customer experience seriously and would like to take the time to address Ms [redacted] concernsFirst, we should explain that OnlineCityTickets.com is an online resale marketplace, which means we do not own or generate tickets--instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every checkout page and at the top of our homepage with the statement: "We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue." We understand that Ms [redacted] ordered tickets to see Motown - The Musical on 2/15/and that inclement weather may have prevented her from being able to attend this eventBecause of this, Ms [redacted] has asked that OnlineCityTickets provide her with a full refund of her purchaseHowever, because sellers on our site list their own tickets and are notified as soon as an order for their tickets is placed, we are unable to cancel or refund orders, or provide exchangesWe can provide refunds only in certain situations, such as when an event is outright cancelledAs the Refund Policy transparently described in our sales terms states: "All sales are finalA full refund of the purchase price, excluding shipping charges, will be given for cancelled events." As her event was not outright canceled, we are unable to provide Ms [redacted] requested refundSellers list tickets on our site under the condition that orders can only be voided when an event is outright canceled, which is why our sales terms clearly stipulates this fact, and the checkout process clearly states that all sales are finalAs a marketplace, the terms of sale must be fair to both sellers and customersWe now consider this matter closed--but if Ms [redacted] has any other questions or concerns, we welcome her to contact us Thank you, OnlineCityTickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers.Although our customer has indicated that they purchased tickets in the front row, this should be noted as inaccurateOur website is completely user-driven meaning all order details are selected or input by the customer during the checkout processAfter our customer selected the event they were interested in, they continued to the ticket listing pageHere, our customer selected a listing which stated, “Section: 2nd Balcony E Row: J.” Once selected, our customer continued to the order summary pageHere, the section and row which our customer selected were reiterated prior to entering any payment informationCustomers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms and the statement, “I agree to the sales terms and conditions listed aboveI understand that I am not purchasing directly from the venue box office and that tickets may be above face value.” Customers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary in addition to their section and row, and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Our customer has stated that their tickets were not delivered until the day of the event, this is incorrectTheir order was placed on 11/14/at approximately 11:AM CST and their valid tickets were delivered shortly thereafter at 11:AM CSTThe tickets which they received at this time were the exact tickets which they selected during checkout, Section: 2nd Balcony E Row: JAs a courtesy, their valid tickets were resent on 1/27/and again on 1/28/prior to their event later that afternoonPrior to receiving this claim, we discussed this matter with our customer to provide clarificationAdditionally, a representative offered a courtesy resolution, in the interest of customer service, which our customer accepted on 1/28/As the exact tickets our customer chose were delivered multiple times prior to their event, we consider this matter resolvedIf our customer has additional questions, we welcome them to contact our customer service department to provide further assistance.Regards,Online City Tickets

I had no problems at allGreat site and will definitely use it again

used this site for the first timeIt was easy to use, but after placing the order is where it goes down hillI received an email saying the order was confirmed and the money had been debited out of my accountminutes later I received an email saying the order was cancelledafter speaking to someone via their "live chat", I was informed my order was locked and that I would need to call in to speak with an agentI did just that, and spoke with an agent that said they couldn't verify my order, so they just cancelledI he suggested next time I input the information in correctly, all of my info was correct and as a [redacted] card holder for several years with the same information, I have never used a site for tickets and experience thishe told me I can be transferred over to re-order the tickets, but couldn't promise the seats I selected were still availablethis was absolute poor customer service