Online City Tickets

Thank you for reaching out to usWe have been in contact with Ms [redacted] and while we still maintain that we are not at fault, in the interest of customer service we have provided a one-time courtesy resolutionAs such, we consider this matter resolved and if Ms [redacted] has any further questions or concerns regarding this or any other order, we welcome her? to contact a member of our customer service team.? Regards,Online City Tickets

Thank you for bringing this matter to our attentionWe take the customer experience seriously and would like to take the time to address [redacted] concernsWe should explain that OnlineCityTickets.com is an online exchange, which means we do not own or generate tickets?"instead, we facilitate transactions between ticket buyers and ticket sellersThis means that the prices of tickets listed on our site are set independently by sellers, not OnlineCityTickets, based on those sellers’ assessments of changing market factors such as customer demandThis price is not based on the face value, and may change at any timeThis fact is noted on every ticket page and checkout page and at the top of our homepage with the statement: ""We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue."" [redacted] claims that she did not receive the correct tickets for seats in the section that she requestedHowever, this is inaccurate; when [redacted] selected tickets to her event, she chose tickets marked Section: LAWN Row: GAThe tickets received, by [redacted] own admission, were for seats in the LAWN section?" the section she requested when placing her order.When [redacted] selected tickets and was taken to our checkout page, she was directed to review her itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bolded textThen, [redacted] was directed to review our terms and conditions?"visible in a text box below this order total?"and presented with the bolded message “All sales are final.” At this point, she was also presented with the message “I agree to the sales terms and conditionsI have reviewed the Order Summary above,"" and a check box that she needed to click to continue with checkoutBelow this check-box, another message was displayed that, in [redacted] 's case, read: “By clicking ‘Place Order’, your credit card will be charged $381.35, which includes ticket, service, and delivery fees.” This notice was followed by a button labeled “Place Order.” When [redacted] clicked this button, she signified her acknowledgement of the total price and these terms, and completed her order.Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process?"from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer full refunds [redacted] was made aware of this fact, and made an educated, conscious decision to purchase tickets from our site.OnlineCityTickets.com has contacted [redacted] , and we feel we have reached a resolution that suits both partiesWe now consider this issue closedIf [redacted] would like to attend another live event in the future, or if she has any questions about an order or our website, we welcome her to reach out to us.Thank you,OnlineCityTickets

Complaint: [redacted] I am rejecting this response because: They say they have been in contact with me and offered me a resolution but I HAVE NEVER HEARD FROM THEM SINCE THE INCIDENT OCCURRED Sincerely, [redacted]

Quick transaction Pleased with purchase

I got in with no problemsPlus I saved so much money on my tickets!!! My daughter and I got to have a great time

Tickets received within a minute or two of placing order I did not know my seats in advance but only section and row

Complaint: [redacted] I am rejecting this response because it does not address the continuing deception that we faced, which is still a problemIf Online City Tickets wants to run an honest business, it should reveal the face value of the ticketsThe company claims it cannot do this because it is an "intermediary." That is baloneyIt could easily require sellers to disclose the face value Sincerely, [redacted]

Quick and timely serviceThank you!

I was happy with my serviceI received my tickets only a day after I was told I would receive themNot too bad

Thank you for contacting us in regards to the concerns of Ms [redacted] We appreciate the chance to speak on this matterOnline City Tickets operates on the secondary market and does not generate tickets as a primary box officeRather, we facilitate transactions between ticket buyers and ticket sellersTo this end, we are committed to providing the best possible customer service—and maintaining a simple, transparent process.Ms [redacted] has indicated that she was not made aware the tickets purchased were classified as Paperless, though this is inaccurateWhen our customer selected the event they were interested in for Jack Johnson, they navigated to the ticket listing page that displayed a variety of seat locationsOnce our customer selected two tickets in Section: F Row: Z, they were shown the notation, “Note: Full View Reserved Seating - Paperless Zone Seating.” The ticket type pertaining to “Paperless tickets” is becoming increasingly common in the ticketing industry as this type of ticket does not require physical tickets to be issued; rather, the tickets are associated with the card used to purchase them from the primary market and do not exist in printed formThe attendant is able to swipe the card at the gate and provide the customer with a small print out of the seat locationAs ticket type is often dependent upon the primary issuer of the ticket, with which Online City Tickets has no affiliation, such matters pertaining to ticket stock are outside of our purviewAs such, Online City Tickets does not guarantee ticket typeAfter our customer selected this listing, the notation pertaining to Paperless tickets was reiterated on the Checkout page in the order summary prior to entering any payment information.As a secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry and agreed by our customer at the time of checkout.Prior to receiving this claim, we thoroughly discussed this matter with Ms [redacted] As our customer was sufficiently notified they were receiving Paperless tickets and any change to ticket stock is outside of our purview, we consider this matter closedShould Ms [redacted] have any additional concerns regarding her order, we encourage her to contact our customer service department.Regards,Online City Tickets

I was able to order my tickets online without any problems and received my order confirmation on the same day I had a nice experience

Thank you for getting back to us regarding this issueWhile [redacted] ***s continues to press forward with this issue, we are not, due to the nature of our business, able to offer refunds once a sale has been completedBecause the seller received notice that their tickets were sold the moment the order was placed, we are unable to honor this request and must enforce an “all sales are final” policyWe must also note that the greatest portion of the order was paid to the seller: as such, asking the seller for a refund would be unfair and in violation of the Sales Terms and Conditions that [redacted] ***s agreed to before checkout If [redacted] ***s has any additional concerns they would like to discuss, they are welcome to reach out to our customer service departmentAs it stands, we consider this matter closedRegards,Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address Mr [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersIn the highly rare event that we receive a report of tickets being invalid, Online City Tickets acts quickly to conduct a detailed investigation into the matterIn the case of Mr***, our thorough investigation maintained results that the venue was undergoing issues which is outside of our purviewAs Mr [redacted] stated, we offered him a resolution to this matter, stepping outside of the agreed upon terms, though this offer was declinedIn addition to this complaint, Mr [redacted] also filed a dispute with his financial institutionWe have addressed this, and the dispute was ultimately ruled in our favorSince the dispute has been closed we have been in contact with Mr [redacted] and both parties have reached an amicable resolutionAs such, we consider this matter resolved and encourage Mr [redacted] to contact our customer service with any additional concerns he may haveRegards, Online City TicketsA

Complaint: [redacted] I am rejecting this response because:Not only was this order immediately cancelled and rejected, the company was immediately contactedFurthermore, according to the artist and event center, there were no tickets on sale at the time of purchase- presale, or otherwiseThis company DID parade and portray themselves as an affiliate of the event center.? Sincerely, Cassie [redacted]

Thank you for reaching out to us and bringing this matter to our attentionWe take the customer experience seriously here at Online City Tickets and would like to take the time to address Mr [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.”In regards to Mr [redacted] claim, we have numerous successful transactions each day with satisfied customers who are fully aware of their ticket information, so we are confident in the transparency of our checkout processWhen Mr [redacted] selected their tickets, they were taken to our checkout pageFrom there, they were directed to review the itemized order breakdown, which clearly displays any listing disclosures (including obstructed view and Alcohol free), the price per ticket, all fees, and the total price in bolded textThen, Mr [redacted] was directed to review our terms and conditions—visible in a text box below this order total—and presented with the bolded message “All sales are final.” At this point, Mr [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkoutAfter checking the box and clicking “Review Order” they are taken to the checkout page which features an even more in-depth order summary that again displays any listing disclosures, the number and prices of their tickets, delivery and service fees, and the total chargeAs a secondary marketplace, Online City Tickets is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersSince customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both partiesThis means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industry.Prior to this complaint, Mr [redacted] filed a pair of bank disputes in regards to this order; both were ultimately ruled in our favorWe have been in contact with Mr [redacted] regarding this issue, but have been unable to reach an amicable resolutionWhile our management team is available to handle any additional concerns that Mr [redacted] may have, we consider this matter resolved.Regards,Online City Tickets

I received my confirmation number and ticket insurance within a half hour of ordering the tickets My final judgement will be when I get my tickets August 9,

Thank you for reaching out to us and bringing this matter to our attentionWe take the customer experience seriously here at Online City Tickets and would like to take the time to address Ms [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.”When Ms [redacted] notified us that she lost her tickets, we attempted in good faith to work with our reseller to get her tickets reissuedUnfortunately the reseller of this ticket was unable to get the ticket reissuedOnline City Tickets cannot be held liable for lost or stolen packages, and this is disclosed in our service terms and conditionsOur 100% Money Back Guarantee ensures that customers will receive authentic tickets which they requested or comparable in time for the event which was fulfilled in accordance with company policy, which Ms [redacted] was provided.? We have been in contact with Ms [redacted] regarding this issue, reiterated our policies and offered a courtesy but have been unable to reach an amicable resolutionIt should be noted that we attempted to go outside of our policy to provide a one time courtesy resolution, which Ms [redacted] has rejectedWhile our management team is available to handle any additional concerns that Ms [redacted] may have, we consider this matter closed.Regards,OnlineCityTickets

I understand ticket prices are highI don't understand a $service fee, per ticket! For what using the server for minutes?

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by [redacted] Center.”Once our customer selected the event they were interested in, [redacted] they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout processAfter customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these termsCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order" at which time their order was processed.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Our customer has expressed concerns regarding the name on their ticketsThe name on the tickets represents the original purchaser that resold the ticketsThis information is carried over when tickets are resold on the secondary market and the tickets are completely transferrable.Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concernsWe maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closedIf our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.Regards,Online City Tickets

Everithing went extremly wellService was clear and fastI juste have to verified to make sure i've got Real tickets