Online City Tickets

I just had a few issues getting my e-tickets,but they responded quickly to my requests

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by [redacted] .”It should be noted that our site is completely user-driven meaning all order details are either selected or in-put by the customerOnce our customer selected the event they were interested in, Florida Georgia Line with ***, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout processOur customer was presented with the ticket listings available for this eventEach listing includes a drop-down box for customer’s to select the quantity they desireAfter customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticket and another drop-down box to adjust the quantity selectedOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationCustomers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these termsCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order" at which time their order was processed.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy?"a standard throughout the industry.Our customer placed their order on 6/15/for four tickets and received their valid tickets immediately prior to their event which took place on 6/17/Before receiving this claim we thoroughly addressed our customer’s concernsAdditionally, we offered a one-time courtesy resolution in the interest of customer service, stepping outside of the agreed to terms; however, our customer declined this offerAs such, we consider this matter closed and welcome our customer to contact us should they have any additional concerns.Regards,Online City Tickets

Thank you for reaching out to us regarding this issueOnline City Tickets has been in contact with Ms [redacted] and we have worked to reach a resolutionMs [redacted] is in possession of the tickets for the [redacted] event.? ? If? Ms [redacted] ? has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team.? We apologize for any inconvenience this has caused, and as such, we consider this matter resolved.Regards,Online City Tickets

I was able to purchase the tickets for the event that I am planning to attend with very little difficulty I already downloaded the tickets, and am anxiously waiting for my show

Initial Business Response / [redacted] (1000, 5, 2015/03/02) */ OnlineCityTickets.com has contacted Ms[redacted] and we feel we have reached a resolution that suits both partiesWe now consider this issue closedIf Ms[redacted] would like to attend another live event in the future, or if she has any questions about an order or our website, we welcome her to reach out to us Thank you, OnlineCityTickets.com

Thank you for your response regarding this matterThough Mr [redacted] continues to press forward, Online City Tickets maintains that all pricing details are disclosed to customers before any order is placed, including Ms [redacted] ’sMr [redacted] continues to indicate that the pricing details were not divulged to Ms [redacted] , as we clarified in our previous response, this is inaccurateMs [redacted] and the agent discussed the pricing details in relation to her order multiple times, including the fees associated with the order, before Ms [redacted] agreed to the final price, our sales terms and conditions, and proceeded to have her order placed.Since responding to the initial claim, we have been in contact with Mr [redacted] and offered a second resolution; however, this offer was also declinedAs we have fully adhered to the sales terms, delivered Ms [redacted] ’s valid tickets prior to her event, and adequately addressed Mr [redacted] ’s concerns we consider this matter closedIf Mror Ms [redacted] wishes to accept either resolution we have offered, we encourage them to contact our customer service.Regards,Online City Tickets

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Leah [redacted]

OnlineCityTickets.com has contacted Mr [redacted] and reached a resolution that suits both partiesWe now consider this issue closedIf Mr [redacted] would like to attend another live event in the future, or if he has any questions about an order or our website, we welcome him to reach out to us.Thank you,OnlineCityTickets.com

Complaint: [redacted] Although I don't expect any further action from the company, the difficulty and stress that occurred from this transaction will preclude any use of their services in the futureFurthermore, I continue to believe their business practices don't represent a high level of ethics.it is not surprising that they have so many dissatisfied former customers.To Revdex.com..thank you for your helpWithout you, I would not have gotten any tickets, I am convinced Sincerely, [redacted]

OnlineCityTickets.com has contacted [redacted] and we feel we have reached a resolution that suits both partiesWe now consider this issue closedIf [redacted] would like to attend another live event in the future, or if she has any questions about an order or our website, we welcome her to reach out to us.? Thank you,OnlineCityTickets.com

This website advertised itself as the box office for my tickets After I received the tickets, I was informed that this is a site that resells tickets I feel like I was ripped off by the website

Complaint: I am rejecting this response because: I was offered a refund of $via a telephone conversation but have yet to see it Therefore it is not resolved Sincerely, Kym [redacted]

That is not accurate information The company has not made any efforts to resolve issue with customer and many others have complained about the same issues with website functionality The charge of $was NOT authorized We have repeatedly stated the same claim We will go to all measures until this is rectified It is too bad this company is so desperate to rip off customers that it cannot come to a resolution We didn't even use the tickets because this is an extreme hardship for our family of There have been hundreds of complaints filed recently and that's horrible business practice I will be on a mission to draw attention to this company, horrible business practices, and fraudulent actions on customers We completely REJECT business response! Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

THE GENTLEMAN WAS GOOD WE ORDERED OUT TICKETS FOR [redacted]

Ticket pricing is misleadingThe price you pay at the end is much higher than the cost of the ticketLike in my case almost $You don't have the option of receiving your tickets in the mailI just hope there is no problem with the ticket going into the event!

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address Mr [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersMr [redacted] stated that he received the incorrect tickets; this should be noted as inaccurateOur site is user-driven meaning that all order details are based on what the customer selects or inputs during the checkout processWhen Ms [redacted] selected tickets for her event on 10/at 1:PM and navigated to our checkout page, she was directed to review her itemized order breakdown, which clearly displayed all order details including the time of the event, fees, price per ticket, and the total price in bold textMs [redacted] was required to agree to our terms and conditions—visible in a text box—and presented with the message in bold “All sales are final.” At this point, Ms [redacted] was also presented with the message “I agree to the sales terms and conditions listed above,” and a check box that needed to be selected in order to continue with checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” This page also states, “All sales are finalThere are no refunds, exchanges or cancellationsIf the event is postponed, tickets will be honored for the rescheduled date.” Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industryMrand Ms [redacted] placed their order on 10/and immediately received an email summary reiterating the event date and timeLater that day they also received their valid tickets which also stated the event details prior to their event on 10/As Mrand Ms [redacted] received the tickets they selected during the checkout process, we consider this matter closedRegards, Online City Tickets

I purchased tickets to Ron [redacted] in Knoxville

Everything was goodI ordered the tickets and printed them

Complaint: [redacted] I did not know what the total charges were until after I gave my credit card number, name and address If I was aware of the charges I wood not have purchased the tickets I am not familiar with [redacted] and did not realize that I have to open up an account with [redacted] to get my tickets since I had already gave all my personal information to ON LINE TICKETS, I feel the company is deceiving and under handled I am rejecting this response because: Sincerely, Norma [redacted]

sans-serif, "Helvetica Neu Thank you for contacting us regarding this matterAt Online City Tickets, we value our customers and would like to take the time to address Mr [redacted] concernsOnline City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers Mr [redacted] claimed that the service fee relating to his order was not disclosed; this should be noted as inaccurateOn 11/26/Ms [redacted] selected tickets for the [redacted] event occurring on 8/15/in Cleveland, OHMr [redacted] was then directed to the checkout pagePrior to entering any payment information, Mr [redacted] was prompted to select a delivery methodOnce a method was selected, the message “Please note that your Total Charge has been updated” was presented to Mr [redacted] As different shipping methods vary in price, once a method is selected, customers are directed to review their order summaryThis summary displayed Mr [redacted] with his itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price of $in bold textMr [redacted] was required to agree to our terms and conditions—visible in a text box—and presented with the message in bold “All sales are final.” At this point, Mr [redacted] was also presented with the message “I agree to the sales terms and conditions listed above,” and a check box that needed to be selected in order to continue with checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry Prior to receiving this claim, we were in contact with Mr [redacted] to clarify this informationWe have since received a dispute from Mr [redacted] 's credit card company regarding this matterDue to the nature of the dispute process, we are unable to provide a resolution to this matter while this dispute remains open, and encourage Mr [redacted] to contact his financial institution with any questions regarding its process or outcomeMr [redacted] was provided a detailed breakdown of his order total, including disclosure of all fees, prior to placing his orderAs such, we consider this matter closed Regards, Online City Tickets