Online City Tickets

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Experience was very easy Only negative would be that there was no way to use two (2) credit cards for - what I thought was - expensive My total was $and I would have preferred to divide that amount between cards, but wasn't able to Oh well...still want to go and bought the tickets anyway!!!!

Initial Business Response / [redacted] (1000, 5, 2015/03/02) */ Thank you for bringing this matter to our attentionWe take the customer experience seriously and would like to take the time to address Mr [redacted] concernsWe attempted to reach Mr [redacted] several times to address his complaint between the time we received his complaint and the date of his eventWe left him several voice mails, but have yet to hear back from himIt does appear that he downloaded his will call pickup instructions for his tickets, and considering that his event has since passed, we will consider his issue resolved until further noticeWe ask that Mr [redacted] reach out to OnlineCityTickets management if he still has concerns with his order Thank you, OnlineCityTickets

Ordered online, printed tickets, and done

Thank you for contacting us in reference to this matterAt Online City Tickets, we value our customers and appreciate this opportunity to address Ms [redacted] concernsMs [redacted] has claimed that she believed she was purchasing tickets through the website of the venue, or of the event itselfHowever, it should be noted that our web address and branding are intentionally different from those of any other websiteOnline City Tickets is an online resale marketplace, which means that we do not own or generate any tickets – instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by any venue or box office.” Because customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must enforce an “all sales are final” policy – a standard throughout the industryOur sales policies, including out “all sales are final” policy, are disclosed throughout the purchase process – from a notice on every ticket page to a sales terms statement displayed at checkout with the message, “All sales are finalAll prices are listed in US Dollars (USD).” In addition to this current claim, Ms [redacted] has filed a dispute with her financial institution regarding this transactionWe have addressed this, and encourage Ms [redacted] to follow up with her financial institution regarding any further questions or concerns about the orderAt this time, this matter has been resolvedRegards, Online City Tickets

Thank you for reaching out to us and bringing this matter to our attentionWe take the customer experience seriously at Online City Tickets and would like to take the time to address Mr [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” When Mr [redacted] selected tickets and was taken to our checkout page, they were directed to review their itemized order breakdown, which clearly displayed all fees, the price per ticket, that all prices are in US Dollars (USD) and the total price in bolded textMr [redacted] was then directed to review our terms and conditions—visible in a text box below this order total—and presented with the bolded message “All sales are finalAll prices are listed in US Dollars (USD).” At this point, Mr [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkoutAfter checking the box and clicking “Review Order” they are taken to the checkout page which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total chargeOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process—from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refunds We have been in contact with Mr [redacted] regarding this issue and have reiterated our policies, specific to the price in US DollarsAs a one-time courtesy, we have also provided a resolution, which Mr [redacted] may pursue by contacting us through any of our contact information posted on our siteOur management team is available to handle any additional concerns that Mr [redacted] may have; as it stands, however, we consider this matter closedRegards, Online City Tickets

"Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neu Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address Ms [redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers Though Ms [redacted] has filed this claim, our records verify that Mr [redacted] placed this order over the telephoneMs [redacted] has stated that they were not made aware of when they could expect their tickets until after the order was placed; this should be noted as inaccurateDuring the conversation with Mr***, our agent explained that he could expect his tickets in July of to which Mr [redacted] expressed understandingOur agent specified that Mr [redacted] would receive an email roughly one week before the eventAs a secondary marketplace, Online City Tickets does not own tickets therefore does not set or control the delivery date of ticketsInstead, this date is set by the individual seller of the tickets and is dependent upon the primary issuer of the tickets, with which Online City Tickets has no affiliation It is common, however, for tickets to be delivered before this specified date Ms [redacted] stated that she was told tickets were nearly sold out for this event though this is inaccurateDuring the phone call with Mr***, our agent described what tickets were available on Online City Tickets and made no reference to the availability of tickets on the primary market With regard to Ms [redacted] concerns about tickets being available before the primary market released tickets to the general public, we would like to provide clarificationTickets on the secondary market may become available to purchase prior to the primary market due to a number of possibilities; for instance, sellers may be season ticket holders or subscribersAdditionally, arrangements parties may have with box offices, venues, promoters, artists, or teams allow sellers to know in advance the location of which they will acquire tickets All orders placed through Online City Tickets are fully protected by our 100% Money Back GuaranteeAs stated throughout our website, this guarantee ensures that customer’s tickets will be valid delivered prior to their event.As Mr [redacted] was notified of the expected delivery date prior to placing his order, we consider this matter closedShould Mror Ms [redacted] have additional concerns regarding this order, we encourage them to contact us directly Regards, Online City Tickets

Complaint: [redacted] I am rejecting this response because: ? I did not receive my tickets until the morning of the event? By that time I had cancelled with my group and invested time in getting our plans recoordinated and calling bank to file complaint? I do not want money back but based on company's poor reputation, I am convinced I only got rhe tickets because I filed complaint? ? Sincerely, [redacted] ***

The process for ordering tickets online went wellThe tickets were delivered in time for the show I would have liked the option to receive & print "paper" tickets, to save money on the postage

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellers.After our customer selected the event they were interested in, they proceeded to select the listing which they desiredThe listing our customer selected clearly stated, “Section: Floor General Admission Row: 2.” The corresponding map also reiterated General Admission FloorGeneral Admission is an industry-standard term that specifies a section which has no specific assigned seat or row and may require patrons to stand during the eventAs tickets are usually issued with a Section, Row, and Seat Number, in relation to General Admission tickets, the row and seat numbers are stated for organizational and inventory purposes.? In regards to the price per ticket, as stated on the top of every page throughout the website, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This information is reiterated throughout the checkout processDue to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy?"a standard throughout the industry and agreed to at checkout.We previously discussed this matter thoroughly with our customer via Live Chat and email in AprilWe additionally addressed these concerns again via email in June and AugustAs the General Admission tickets our customer selected at the time of purchase were delivered on 6/23/prior to their event on 9/20/2017, we consider this matter closedIf our customer has any additional questions, we welcome them to contact our customer service department.Regards,Online City Tickets

Fast, simple, downloaded my tickets and printed them outDONE, HAPPYNow I get to wait months until the concert, oh well

Bought some [redacted] tickets for Jan performance in LALooking forward to the showThe site was easy to use, the actual, initial ticket purchaser of the tickets did indeed send me tickets better (row closer) than I thought I boughtWill let you know how it goes! I would buy again from this site

Complaint: [redacted] I am rejecting this response because: The one time courtesy they offered me was if I purchased more tickets from themThe prices are ridiculously inflated once converted to USDBy the time I purchase them I can't trust them to add charges to the ticketsI don't want to buy more tickets from them I have tried to deal with them directly and all they offer is a discount on the next tickets I buy from themThey can call or email me with a better solution but it should be a solution that doesn't involve me purchasing anything from themI do not trust this companyI dispute the fact that they said I was aware of the charges being converted to USD at the time of purchaseI made sure the charges I was accepting had all the taxes and fees I was agreeing toThe small print indicating the charges were in USD was on the receipt after I used my credit card to pay for the ticketsAt that point I had no options I could not sell or get a refund for the ticketsThey need to offer a better solution the tickets which meant I could not get a refund or sell the tickets Sincerely, [redacted]

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by any venue or box office.”Once our customer selected the event they were interested in, TobyMac, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout processAfter customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method was selected, since methods vary in price, a new order total was calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms and the statement, “I agree to the sales terms and conditions listed aboveI understand that I am not purchasing directly from the venue box office and that tickets may be above face value.” For every order placed on our site the customer’s order total is reiterated below this in large, bold textCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy?"a standard throughout the industry.Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concernsWe maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closedIf our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.Regards,Online City Tickets

When we showed our tickets at the event we found out Online City Tickets sent us tickets for the previous dayWe then had to purchase more tickets at the eventLater when I called Online City Tickets it was very difficult to get a refund even though they admitted it must have been a computer glitch I was told my order had to be reviewed and that they would get back to me 24-hours later I had to demand they resolve this promptlyAfter speaking to people and minutes of phone time they agreed to a refund I will be filing a formal complaint if the refund does not show up

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by [redacted] Field.”Once our customer selected the event they were interested in, Uwith [redacted] and Sons, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout processAfter customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these termsCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order" at which time their order was processed.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demandThe fact that customers may be paying above face value is clearly stated throughout the checkout processSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Our customer has indicated that their shipment did not arrive, this is inaccurateOur customer placed their order on 1/16/and their valid tickets were delivered, and signed for, on 1/20/prior to their event which took place on 5/14/In regards to our 100% Money Back Guarantee, we would like to provide clarificationAs stated throughout the website, this guarantee ensures customers will receive their valid tickets prior to their eventThis guarantee does not allow for cancellation upon request as Online City Tickets does not own or generate tickets.This is the first we are learning of our customers concerns as, prior to receiving this claim, our customer had not contacted us to address the matterWe maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closedIf our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.Regards,Online City Tickets

I will remain neutral about this service until which time we have attended the eventOverall the transactions were easyThe waiting for the order to confirm was a little unnervingBut so far so good

Just the $mark up on each ticket is so offensiveI just need to find another service to get tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets?"instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by [redacted] Arena." We operate an independent website and have no affiliation with the venue.Once our customer selected the event they were interested in, [redacted] Farewell Concert with [redacted] , they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout processAfter customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these termsCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demandthis fact is disclosed throughout the purchase process to sufficiently notify customers/ Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy?"a standard throughout the industry.This is the first we are learning of our customer's concerns as they have not contacted us directlyOur customer's valid tickets were delivered on 7/31/before their event on 10/25/We maintain that all order details surrounding the nature of their purchase was sufficiently displayed prior to placing their order; as such, we consider this matter closedIf our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.? Regards,Online City Tickets

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory IF I had the tickets in my possession at the time my order was placed and to this day 1/22/I still do not have possesssion of my tickets that were purchased Sincerely, [redacted] ***