Morris-Jenkins

I had a great experience with Eddie from Morris Jenkins. He was very professional and worked extremely hard to find the root of my problem. I will definitely use Morris Jenkins again.

My technician today Eddie, he was very thorough, honest took his time... I would highly recommend him and this company to anyone,no surprises with pricing.He is awesome!! I was happy,happy,happy.

I had a horrible experience with this company! Last year I noticed that my A/C system had stopped blowing cool air. My home was only 3 years old so I thought that the system would be covered under warranty. I called Morris/Jenkins because of their ads (***) and they arrived and promptly told my wife (I was at work) that the evaporator coil was leaking. The tech told us that the part was NOT under warranty and that it would cost about $2000 to replace. Not being made of money, my wife and I just had the system recharged and started to save money for the repair. This company not only charged me $190 to suction off a 2X2 section of an overflow catch, they charged me over $600 to refill the coolant!

I had the same problem this year. After calling ***., I was informed that the evaporator coil WAS covered under our warranty and they ordered the part and replaced it at NO CHARGE! I believe that Morris/Jenkins was attempting to double dip and get money from myself AND *** I would hesitate to EVER use this company and cannot emphasize enough that you would be an *** to believe a single word that they tell you!

My complaint is related to the delayed disclosure of mold spores buildup in the HVAC ducts. The mold was in home over 9 months before informed.
For almost 2 years we were Priority Advantage members with Morris-Jenkins which included regular maintenance service to our HVAC system. During sometime last year we began experiencing breathing issues (my wife and I both have allergies) and we thought it was ragweed or weather related issues. The company technicians perform a complete check of the HVAC system twice a year. No information regarding the build-up of mold spores in the Blower Housing and ducts were reported until the last technician showed us a picture of the mold build-up in the Blower Housing and ducts until September 11th. The cost quoted to remove the mold build-up was $300 and the electronic air cleaner system for $1200 (estimate). The pattern that became evident was after a maintenance check some item would be identified as needing replacement for additional cost. For example, the previous technician who came on August 27th advised the replacement of a Zone Damper Motor which cost $580.

Great service delivered fast . Very professional and thorough. I feel very good about the thrust I have with Morris Jenkins and their employees.

Sales rep claims new HVAC system will decrease moisture in the crawlspace. Moisture worsens with new system and company refuses to issue refund.
I had a service technician named Matt come out to my house, on 8-23-2018 for $95.00, to address the issue of condensation on the air handler in my crawlspace. He told me that I could fix the condensation by replacing my hvac units and that I would need a new 2 part unit anyways before next year because freon was being replaced with puron. Billy B (Morris Jenkins Sales Rep) came out and set us up with GreenSky and we financed the units for $13,545.00. The new units were installed the next day and the condensation increased 10x to where I'm collecting gallons of water in 5-gallon buckets under the air handler. Due to the extra water, the humidity ALSO drastically increased creating the perfect place for mold and bugs to thrive. The air in the house started to smell like mildew and there was water filling up inside the duct piping. The air handler was also installed with the fan speed set at 5, when it was supposed to be set at 2. This made it shake heavily and cause cracks in the dry wall and ceiling above where the unit is located in the crawl space. I had a service technician named William come out to address the issue on 9-13-2018. He fixed the fan speed and said there shouldn't be water filling up the duct piping, so he proceeds to just stab holes in the pipe to let the water drain out. Not satisfied, I called and asked for another technician to address the issue and now fix my piping with holes in it. Zach in warranty, called me that night on 9-13-2018 and I explained the issue to him. He said the damage to my piping was covered under my property protection guarantee and it would be fixed. He also informed me that I had been misled by Matt, the first guy to come out, when he told me that a new unit would have fixed my moisture problem. He also said that freon being switched over to puron didn't mean that I needed to buy a new system. Just that it would be harder to find replacement parts after next year. I felt like I had been conned so I asked what the satisfaction guarantee meant and he said that it meant I could have the new unit removed but I wouldn't be able to get my old unit back. He asked me to wait til September 20th for a supervisor, due to Hurricane Florence closing in, and I agreed. Two supervisors, Mike and Rick, came out 9-20-2018 and checked the problems. Rick said they could replace the piping that was damaged by their technician and Mike took pictures of the cracks and said they could have a general contractor come out and fix them. Since I was tricked into buying a unit that didn't fix my moisture problem, I told them I would prefer to get the ac furnace package (which would be located outside) or just have this system removed since I have the satisfaction guarantee. Mike said that he would contact my sales rep, Billy B, and let him know that the unit was causing problems. Billy B calls me later that same day and I explain the problem. He says he will get prices on an ac furnace package and labor and call me back with the price difference. I thought it over and decided that if this brand new system isn't of good quality, why would the second one be any better. So I called Billy back and told him I would rather just have the system taken out since I have the satisfaction guarantee. He offered to just come replace the faulty system and I said I would much rather just have the system removed before it caused more damage. His manager named Alan called me a few hours later and said that he had a meeting with everyone involved and HE DETERMINED there was nothing faulty with the system. He suggested I buy a dehumidifier and said that he would be willing to, out of the goodness of his heart, contact a company that deals in crawlspace issues to get me pricing on my "crawlspace humidity problem". He said that was the ONLY OPTION I had because my unit was working "too well". He said that the satisfaction guarantee didn't require him to issue any sort of refund because "that's just not something they do".

Jerry was so friendly and helpful during a time when I was very scared and worried what would/could happen with a massive leak I had.

After fixing what he could, he took time and talked me through the next steps and options to get it resolved. He also gave me tips to lookout for that were in my best interest and would save me money in the long run. I will definitely be calling MJ for any other plumbing issues due to their amazing customer service. Thanks, Jerry!

Marc came out to fix a pipe blockage in the kitchen. He did a great job of communicating what he was doing and why. He was very thorough, friendly and professional. He and Morris-Jenkins provided great service at a reasonable price.

Very pleased! Guys were courteous, nice personality
Very efficient to replace a unit in a short amount of time,
I am very pleased with Morris Jenkins. Best service I've
Ever had. My old unit was 21 years old and still working
but decided to replace it

We were still using a 26 year old unit when we contacted Morris Jenkins. Through every step of the process, from the first service visit, to the sales consultation, to the installation, every member of the team was amazing. They were professional, friendly, and went out of their way to assess our needs and provide the best possible solution for us. Every thing from the assessment of our old unit, to the sales options, to the instructions for our new unit was explained clearly and they made sure we understood and got all of our questions answered. I expected top quality equipment and installation from Morris Jenkins, but they really won my loyalty with their customer service. I work in a Customer Service industry and what I experienced with this company was top notch.

I asked for enough coolant to get my system through 3-4 weeks as I was told I was very low. system was topped off and I was charged hugh amount.
Apparently if they add 1-3 pounds of coolant you are charge the same price, $437.00. I couldn't get a day off to have the system changed out until three weeks later. I had spent a month getting my equity loan. I wanted just enough coolant to get through three weeks. I was told I would have that amount off my new system if put in within three weeks after the fact which I knew I would't be able to do. Also, I was told incorrect pricing for system, and couldn't afford M&J prices.

Taking advantage of senior citizen

I called the special customer hotline to check my mother's not working garbage disposal. The next day when I went to mother's to check on the outcome I found out that the unit needed to be replaced. The person sold my 88 year old mother a $500 garbage disposal. M mother does not even know what day it is. She trust everyone to take care of her. The service person took advantage and sold her the most expensive unit instead of a more moderate price unit. How disgraceful..not Christian.

Morris Jenkins sent someone out he went in the attic came back and told me my water heater was rusted out and had to be replaced. I looked no rust

Morris Jenkins came out and replaced a starter motor on air unit they charged me 457.26 the part is 20.00 then he told me my whole system needs to be replaced. He went into the attic and came back down showed me a picture on his phone and said this is your water heater it`s rusted out at the top and could start leaking at any time (he wrote this in his order notes on my bill, that I have)I went up there myself to check it out the water heater looks like brand new. I email Morris Jenkins and they emailed me back and said someone here can talk to you but I can tell right now they won`t give you any money back and they won`t do anything more than that. I`m disabled money is tight so thats a pretty low thing to do to someone plus he had me all upset over it. I just want people know my story with Morris Jenkins because it seemed to be thier standard way of doing things

No service and no refund
Tech who came out to give us a 2nd opinion on our non working A/C unit back in May was great. So we decided to get Morris Jenkins service contract to have our unit serviced twice a year the monthly fee was just 21 dollars a month started on May 15th and on the 15th of every month they would auto draft the monthly fee. Our unit wasn't cooling sufficiently so we called on June 14th to have someone come out and service the a/c but they said they couldn't come until July for our service contract since this was a different issue they would come but it would cost 69 dollars and whatever was needed to fix the unit. That was unjust and ridiculous so we called another company who came immediately and fixed the problem and upon signing with them for twice a year service it was only 45 dollars and 20 dollars a month for a service contract for the year. So we Planned to call on Monday June 18th to cancel contract but ended up getting very ill having symptoms of a stroke I ended up in the hospital. When I was able I called Morris Jenkins on June 20th to cancel our service agreement with them just 5 days after they auto drafted the 21 dollars from our account. Well they canceled the service agreement but would NOT REFUND the June payment which is greedy and unacceptable since they NEVER fixed our a/c. I already accepted the fact I would lose the May payment but I thought they would be decent enough to at least refund The June payment since we're only talk 3 business days. But they refused !!! 21 dollars may not be much but for 2 unhealthy people on a very limited income ,my husband is disabled and a Navy Veteran, it's at least a tank of gas. Morris Jenkins could care less � Be very careful what you sign with this company!!!!

Very satisfied

I called Morris Jenkins on Wednesday, because my house wasn't cooling. An hour later, a repair person was at my door. Unfortunately, I needed another unit, but they still had a salesperson out to see me, within another hour. Everything was explained to me, and I made a purchase. We scheduled the install for Friday . They called earlier than their scheduled time, which was great for me. They were professional and very thorough. They answered any questions that I had. I would recommend them to anyone looking for hvac/heating service!!

Mislead re: 3rd party financing, within hours of installation carbon monoxide alarms sounded. No help from MJ. Safety issue. Had 2 cancel reservation.

On May 8, 2018 Ross with Morris Jenkins met ***, my property manager and I at my rental unit at 9am. The 3 of us discussed my options and financing for the new unit they would potentially install.

At that time, a call was placed to a third party by Ross (the mj salesman), and at the end of the call I was asked to read out a credit card number and expiration date to someone else on the line. I was never given a copy of the finance agreement from the company to sign, but when we tracked them down after the incident- I was told never to give the number out until I am certain I am completely satisfied with the work.

Though I needed financing options, in that regard I feel I was grossly misled.

Additionally, I was so convinced I had qualified and been given a credit card for financing, I called to dispute the charge. At that point the true terms were explained to me by a third party company. It looks and reads like a credit card, but it is not that at all. I have also filed complaints with ***, the third party.

On May 10, 2018 the Morris Jenkins group arrived and did the install. *** and I both spent a significant amount of time in the unit getting ready for the young couple and their baby-coming the next day who booked my place on air *** for 6 full weeks.

*** remained in the unit after I went to bed to catch up on her work, and at 3am an alarm she had never heard before started going off. She called Morris Jenkins immediately, they said they would be out the next day. It was the carbon monoxide detector going off, and they sent someone out the next day - the result: they changed the battery.

They assured us it was impossible for the unit to emit carbon monoxide. My next question to them was...then why did you install a carbon monoxide detector in my unit on the same day you did the installation?

An additional request to Morris Jenkins for help resulted in the technician coming out, installing a SECOND carbon monoxide detector of a different type in addition to leaving the first detector in place. Note: I was not informed of a second detector being installed, nor was ***. She found it in the area she used to plug in her cell phone while she works in there, and knew it was not installed previously.

With full disclosure to multiple parties at Morris Jenkins, I was forced to cancel the booking of my rental for the entire 6 weeks through ***. That was over $5800 I had to refund immediately. *** as a penalty, will not allow me to book any guests again until after June 30, 2018. AGAIN....I HAD TO CANCEL AND REFUND A 6 WEEK BOOKING OF THE UNIT, AND I AM PENALIZED FOR THE CANCELLATION AS I AM NOT ALLOWED TO BOOK AGAIN UNTIL AFTER JUNE 30, 2018.

We were told by sales and service at Morris Jenkins that they would take care of this refund for me, as well they shouldbecause the circumstances that unfolded involving the installation of the unit were no fault of my own. Them changing a battery is not a solution, nor was them installing an additional carbon monoxide detector in the unit.

If what they say is true, and my unit cannot emit the substance - carbon monoxide, why install a carbon monoxide detectorand then why come back out and install another, so now I have 2?

It would have been unethical for me to
allow a young couple and their infant to come and stay, I had to issue a full refund for the 6 weeks, and since that time no one from Morris Jenkins not one person has provided any level of customer service support to follow through with assistance in a resolution to the money they admitted I am owed. Ross A was the salesman and service technician. The phone on his card reads: ***. He wrote his cell: ***. The amount is $16,854.07. What I would have made via the booking I had to cancel because of the carbon monoxide alarms would have paid for 1/3 of that. I have proof of refunding guest, *** correspondence, and texts from Ross saying "Sorry he is busy".

I requested proof of work being completed and payment in full numerous time to no avail
I called 6 times and was told accounting would send a copy of work completed and payment in full.I never received the documentation requested.

We just had to have a new air conditioning system put into our home unexpectedly- it was done by Morris-Jenkins - the service was done on time - the whole project was professional from the service tech diagnosing our issue to the estimator that came out to explain our options to the installation crew that did a fantastic job- Other than the new equipment- we would never have known they were in our home!

STAY AWAY!!! WAY OVER PRICED !!! RIP OF! they charged us $95 dollars for a service call fee that wasn't even done correctly they were trying to charge us over $1000 dollars of a repairs that didn't have to be done to our unit end up calling somebody else and got it fix within 30 minutes and paid Only $250. STAY AWAY !!!