Morris-Jenkins Reviews (%countItem)
Morris-Jenkins Rating
Address: 13725 S Ridge Dr, Charlotte, North Carolina, United States, 28273-7279
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+1 (704) 357-8522 |
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morrisjenkins.com
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Nick M. was out to perform winter maintenance on my HVAC units and water tank. Arrived when stated. Very polite and professional. Inquired on locations of units, thermostats, detectors and filters. Explained what was to be checked on each item and reported back on any issues encountered and future maintenance recommendations. Explained the longevity of the smoke and carbon monoxide detectors and recommended replacing the units. As with their past services, have been very satisfied with their service and technicians. Highly recommend Morris-Jenkins to service your HVAC units and hot water tank.
Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to Nick's supervisors and manager for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!
Fast and efficient asaöwsys !
Thank you for your valuable feedback! Your comments have been forwarded to the management team for review. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!
Very prompt and professional.
Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to our management team for review. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!
Great service from Morris-Jenkins yesterday....Zack, CJ and Eric were very professional in replacing our HVAC system in a timely fashion....have always had very good results from Morris-Jenkins.
Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the management team for review. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!
Morris Jenkins was extremely professional from front to back of my furnace installation. Everything was clearly explained upfront and the installation was executed in an extremely quick turnaround time, while implementing the latest trends. Even on the coldest day of the year so far. Zach and team where extremely professional - and genuinely appeared to enjoy their work and being there, which is rare to see now-a-days. Cannot say enough good things!
Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the management team for review. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!
Professional, prompt, solve problem quickly, very knowlegeable, polite, wore booties in home
Thank you for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the management team for review. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!
From the customer service rep to the technician/plumber the courtesy and service was great. William was prompt, polite and it was no extra charge for a Sunday.
Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to our management team for review. Thank you for choosing Morris-*** for your heating, cooling, and plumbing needs!
Great service. Technician arrived when expected. Explained what needed to be done. Left the area clean
Thank you for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the technician's supervisors and managers for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!
We have been using Morris-Jenkins for years and are always very happy with their service, but the technician who came this time, Eddie C was exceptional. He checked out the issue and was able to help us solve the problem in short order, plus he provided suggestions which should help avoid having it come up again. It was a very good experience all the way through.
Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the plumbing management for review and commendation. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!
Everyone I came into contact with from Morris-Jenkins was totally professional. Everyone called before coming and were on time. They were knowledgeable and very nice to deal with. It's refreshing to see people who do their job with the satisfaction of the customer in mind! If anyone asks me for a heating/air conditioning company recommendation, I know who I will highly recommend. My home is toasty warm once again! A job well done!
Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the management team for review. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!
We use Morris-Jenkins for all our properties and their service has been great.
Today I had them out to my home for a slow running toilet. Their drain specialist, Zach Jarvis, was on time, courteous, thorough and professional. He resolved the issue quickly and was a great ambassador for the company as he is a very personable young man.
We chatted briefly and I was impressed by his passion for his job and the opportunity provided by Morris-Jenkins. It's an indication that not only does the business provide a great service but it's also good to its employees. This is the sort of company I respect and will continue to support. Well done!
Thank you so much for your valuable feedback! Your comments regarding your experience have been forwarded to the plumber's management team for review. Thank you, again, for your feedback and for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!
Excellent service!!! William was great!
I was impressed with Christine and Derrick. They kept us up to date
About what they were doing and explained everything, even though
It was freezing outside, and I mean COLD, but they did not complain,
Just kept working. They were great.
Thank you so much for your valuable feedback. Your comments regarding the service you experienced have been forwarded to the technicians' manager for review. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!
Nealleigh replaced our disposal and faucet. She did a great job and was very helpful explaining our options when choosing the product.
Thank you so much for your valuable feedback! Your comments regarding the service you experienced have been forwarded to the management team. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!
Improper diagnosis of my furnace
I paid a $95.45 service call fee to a Morris Jenkins Technician on 11/12/18 to diagnosis what was wrong with my furnace. After 25 minutes, I was advised my furnace was not good and a new furnace was needed. On 11/13/18 a had another Technician from another company to provide a 2nd opinion. It took him 5 minutes to diagnosis and fix the problem with my furnace. I did not need a new furnace.
Morris Jenkins advertisement on TV made me think they're honest and know what they're doing. I am disappointed they either employ incompetent employees or they're looking to make money off of misdiagnosis.
Thank you for forwarding the customer's complaint to us. We appreciate the opportunity to address our customers' concerns.
Our technician was dispatched for a no heat call on a 17 year-old furnace. He found a problem with the spark ignition kit and found cracks in the heat exchanger. He showed the customer the video and pictures of the cracks in the heat exchanger and explained that the furnace could not be simply repaired because it would leak carbon monoxide into the home. The customer told our technician she was going to go with another company to replace the furnace.
We will gladly dispatch a field supervisor to follow-up on the technician's diagnosis and if he finds that the technician made an error, we will gladly refund the customer's diagnostic fee she paid. I have entered notes on the account and all the customer needs to do is call the main number and speak with a Customer Service Representative.
Thank you, again, for forwarding the customer's complaint to us.
I had the team come out for initial servicing of my HVAC and to address issues I had with air flow and temperature swings between the front and back of my house.
The team talked me through the proposed changes, issues with the current setup, and impact it was having on the system. I felt confident in their assessment because I've seen some of the impacts they told me to be on the lookout for already.
The install team was very professional and walked me through all the changes, ensuring I was comfortable. Having an engineering background, I found it extremely informative and added more HVAC knowledge to my own toolkit.
I'd happily use the team again.
Super friendly and knowledgeable guys! Arrived on time and finished early without cutting any corners. They took the time to ensure all questions were answered. Great customer service and quality products.
Our kitchen sink backed up on Monday evening. I took apart the under sink pipes but they were clean. The problem was behind the wall, and needed to be rounded to clear. At 10:00 PM I made an appointment with Morris-Jenkins for the next day. They advertised the price on-line, and they have a professional "look" to them so that is what convinced me. They have me a 3 hour window for the appointment. The tech (Eddie C.) arrived in the middle of that window. (Mr. J - I think Eddie C. Is a very good employee, and hope that you take good care of him).
He quickly rodded the drain, put the under sink piping back together, and tested. Everything was right and working. After paying the advertised price, I was very satisfied and pleased. I have always thought the commercials were a little silly but cute, but the service convinced me to put Morris-Jenkins at the top of my list for future plumbing or HVAC needs.
I called Morris Jenkins because we had a clogged toilet. The technician (Eddie C) was at my home in less then 30 mins from my call. He was extremely polite and professional. He informed me right away that they were running a special price. He fixed the problem quickly and was very neat about it.
I will definitely use Morris Jenkins again and will highly recommend them to anyone.
Thank you so much for your valuable feedback! Your comments regarding the service you have experienced have been forwarded to the Plumbing Department supervisors and manager for review. Thank you for choosing Morris-Jenkins for your heating, cooling, and plumbing needs!
Chad my technician surprised me and came earlier than our scheduled appointment, but that was perfectly fine with me since I was working from home that day. Chad was friendly, courteous and professional. He explained in detail how and what he was installing, the cost of the service, which was cheaper than the original quote and he let me know if we experience any issues to contact him directly or call the Morris Jenkins office. Chad provided excellent customer service and left the area neat and clean. I will definitely use Morris Jenkins again in the future!