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Morris-Jenkins

13725 S Ridge Dr, Charlotte, North Carolina, United States, 28273-7279

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Morris-Jenkins Reviews (%countItem)

Katie was awesome. She showed up on time and was very polite and professional. She was very thorough. Katie answered all my questions and concerns. I would highly recommend Morris-Jenkins and Katie to anyone I know. I can always trust M-J to send the best and they always do. The service you get is well worth it.

Morris-Jenkins Response • Nov 13, 2019

Hey ***- We're happy to hear that you'd recommend Katie and Morris-Jenkins! You can always count on us to provide you with 5 star quality service. We truly care about making things easy for you. Thanks for choosing us!

A huge thank you to A (Daniel A) who came to the rescue in the evening after a full day of work, yet he was energetic, kind, competent and exceptionally thorough... did not rush through to fix the bare minimum, instead he explained each repair step as he went and even showed pictures of exactly what was going on. Total respect to this kind and professional technician who is also a Marine Vet -- thank you for your service to our country and to your profession!

Morris-Jenkins Response • Nov 13, 2019

Thanks ***!

We're so glad to hear that Daniel came to your rescue, was kind, competent, thorough, and didn't rush! Thanks for choosing us and for sharing your experience. We appreciate you!

Installation of our duck system went faster than expected. Alan and his partner work extremely fast in the cold to get it done. Alan had also provide very useful information to help maintain the system going forward, and explained the entire process from start to finish. As always Morris-Jenkins team does wonderful work, and I never have any concern with is being done and trust in their workmanship and support. Thanks again!

Morris-Jenkins Response • Nov 13, 2019

Thanks ***!

We're so glad to hear that the installation of your duct system went so quickly. It makes us happy to know that Alan took great care of you, provided you with information to maintain the system, and explained everything. Thanks for choosing us and for sharing your experience! We appreciate it.

Very pleased with service call. JOSTEN SEEMED EFFICIENT COVERED EVERYTHING AND SHORTER SERVICE CALL THEN MANY TIMES.

Morris-Jenkins Response • Nov 12, 2019

Hi ***!

We appreciate your feedback! You can continue to count on us!

Jarrett F did an amazing job repairing the blower on my air handler. The fan assembly was rusted to the motor shaft. Jarrett worked incredibly hard drilling out the shaft in order to replace the motor. Jarrett never lost his patience in doing this. Jarrett is truly a professional with patience that is very rare.

Morris-Jenkins Response • Nov 11, 2019

Hi !

Thanks for much for leaving such a great review about our technician Jarrett!
We are glad he was able to take care of you and display patience.

- The MJ Team

Steve was great he took the time to explain my system to me

Morris-Jenkins Response • Nov 11, 2019

Hey***! Thank you so much for leaving a great review for us. We're so happy that Steve took great care of you!

Great service from the initial call to the technician arriving on site and completing the work. The service technician was Brett J. He was excellent. Very professional, took time to explain the issue, options to fix and time/cost to complete. I would definitely use them again.

Morris-Jenkins Response • Nov 10, 2019

Hey ***- we truly appreciate you taking the time to leave us your 5 star feedback. We are proud to be the company you can count on! Thanks for letting us know that Brett was professional and helpful! We will continue to be here for you!

I just had my seasonal PM done on my Heat Pump System by Jonathan M. His service was exceptional. Arrived on time and performed his job in a very professional manner. Morris Jenkins
has exceeded my expectations in every way. Whether it be customer service to schedule the seasonal PM on my system or asking technical questions to the technician, each time I feel good about my choice of purchasing my system from Morris Jenkins. My latest contact with Technician Johnathan M. only reinforces my satisfaction with this company.

Morris-Jenkins Response • Nov 18, 2019

Hey ***! Thank you so much for leaving us your 5 star feedback. We're proud to hear Jonathan took exceptional care of your home during your recent appointment with us. We'll continue to be here for you!

Morris-Jenkins was here to perform a Winter safety check of our furnace. The technician Michael was very thorough and pointed out several concerns. One of these was an improperly installed electrical switch, which could have been a fire hazard. Michael replaced the switch and installed two new fire/carbon monoxide detectors. We are pleased with Michael's pleasant demeanor and the thoroughness of his work.

Morris-Jenkins Response • Nov 09, 2019

Thank you for taking the time to leave us a review. We're glad that Michael was able to take care of you and make your unit safe for the winter. Thank you for choosing Morris-Jenkins!

Nicholas was excellent. He was very informative and polite. He is welcome to return anytime.

Morris-Jenkins Response • Nov 08, 2019

Thanks***! We're so glad to hear that Nicholas provided excellent service and that he was informative and polite. Thanks for choosing us!

Bryan & Lee were very professional and friendly techs. Installation of furnace pkg went very smoothly. Also Dennis and Rob went over details and explained everything to us
Thanks guys from Morris Jenkins!!!

Morris-Jenkins Response • Nov 07, 2019

Thanks ***! We're happy to hear that Bryan & Lee were professional and friendly. We're glad to hear that Dennis and Rob were able to explain everything and go over details with you. Thanks for choosing us and for your review!

Jacob was professional, courteous and complete in his review of our heating system and our home. He looked at each smoke detector and carbon monoxide detector to determine if each were functioning properly and there were no evidences of carbon monoxide in our home. He explained the dangers of carbon monoxide very clearly. We have been so pleased with the service and attention we have received from each of the service professionals and office staff at Morris-Jenkins. We heartily recommend them.

Morris-Jenkins Response • Nov 06, 2019

Hey ***! Thank you so much for the great review! We are so happy that Jacob made such a great impression. Mr. Jenkins says... to take care of our customers like family! Thank you for choosing Morris-Jenkins! ð??ð???

Rob came out and was very professional as he performed my bi-yearly system check. His customer service was perfect and he was very polite also. I will continue to use Morris-Jenkins and Rob in the future. He is an asset to Morris-Jenkins and you should be proud of how he represents your business. Thanks.

Morris-Jenkins Response • Nov 06, 2019

Thank you ***! We're so happy to hear that Rob was professional and polite. We are so happy to hear that you will continue to use us as well as Rob. We appreciate you taking the time to leave us a review! Thank you for choosing us.

Service Technician Daniel A is an excellent example of what customer service looks like! He has a pleasant, professional demeanor, and patiently answered my many questions during the visit. We are long-time customers of Morris Jenkins and so appreciate the great experience we have each and every time we have a service call. Thanks, Mr. Jenkins!

Donald was here to repair our furnace yesterday. It was his 12th year anniversary with Morris Jenkins and I can see why! He went above and beyond to service our furnace and even pointed out another issue we had in our attic. I can't say enough about him and his work. He was professional, friendly, very knowledgeable and a great asset to Morris Jenkins for sure!

Morris-Jenkins Response • Nov 06, 2019

Hi Sandy! Glad to hear you enjoyed having Donald at your home.

Jeremy was at my home today. He is efficient, capable and went over and beyond explaining to me the problem. He went on to tell me what my choices are with issues involved to consider. I have asked that Jeremy be assigned to come whenever I need help from Morris-Jenkins. He is truly A-One. This man is worth his weight in gold !

Morris-Jenkins Response • Nov 06, 2019

Hey ***! We're so happy that Jeremy did such a good job, and that he was so efficient! We can definitely try to get Jeremy out to you any time you need service! Thank you for choosing Morris-Jenkins!

Very pleased with the service provided by Damon, the Morris Jenkins technician. He clearly explained, with video and photos, some safety concerns with the heating system. He reviewed the options for repair or replacement.

Morris-Jenkins Response • Nov 05, 2019

Hi Bevan! We are pleased to hear that you are happy with the service you received from Damon during your recent appointment with us! Your safety is our number one priority and we will always be thorough in everything we do! We'll continue to be here for you!

Awesome
Rob H gave me the best service I have ever experienced
Thank you

Morris-Jenkins Response • Nov 06, 2019

Thank you so much for your feedback! We are pleased that Rob delivered the best service you've ever had! ð???

Zack arrived on time and was able to resolve the problem. In the process he was able to put up with the many questions I had regarding furnaces and blowers and failure modes. Most importantly he fixed the problem and we now have a reliable heat source.

Morris-Jenkins Response • Nov 04, 2019

We appreciate the review ***! It's so great to hear that you had a good experience with Zach and and that he was able to answer all of your questions. We love educating our customers about their systems, so if you have any further questions, please feel free to reach out! Thank you so much for being a part of the Morris-Jenkins family! ð???

the very best customer service ever, everyone was so helpful

Morris-Jenkins Response • Nov 04, 2019

Thanks for your review ***! We're glad we got the opportunity to take good care of you! Please don't hesitate to reach out if you ever need us! ð??ð??

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Address: 13725 S Ridge Dr, Charlotte, North Carolina, United States, 28273-7279

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+1 (704) 357-8522

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