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Morris-Jenkins

13725 S Ridge Dr, Charlotte, North Carolina, United States, 28273-7279

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Morris-Jenkins Reviews (%countItem)

Very pleased with Jeremy. He was professional and patient with our many questions.

Morris-Jenkins Response • Jan 28, 2020

Thank you *** We're so glad to hear that *** did a great job and answered all of your questions. Thanks for choosing us!

A representative from Morris Jenkins came to my house today to check my heating system. I must say he was very professional and knowledgeable. He offered options and I truly believe he was concerned and cared about my safety and the operating function of my unit. I will be requesting him for future services. Thank you Ethan.

Morris-Jenkins Response • Jan 28, 2020

Hey*** Your safety and comfort are our top priority and we love to hear that Ethan was able to help with both. You are always welcome to request Ethan for your service, thanks for choosing Morris-Jenkins!

This is my second experience with Morris Jenkin's specialists and it was as comforting , as professional, and pleasant as the first. Adam S has that rare quality of kindness and understanding taking the stress out of complicated potentially stressful heating issues. He and his Co workers are why Morris Jenkins has proven to me to be trustworthy and consistent. In these times integrity is not be taken lightly, and Morris Jenkins has shown that to me, and I say thank you.

Morris-Jenkins Response • Jan 28, 2020

Hey*** Honesty and Integrity are two of our core values and we love to hear that Adam demonstrated them so well with your service. We know how stressful having heating and air issues can be and we want to take that stress away! You're always welcome to request Adam for future services, thanks for choosing Morris-Jenkins.

Excellent customer service! Ethan called to alert us of his arrival time. We were sent a photograph to know who was coming. He wore a Morris-Jenkins uniform with name patch. He covered his shoes. He was very polite and courteous! He ran many tests. He took the time to explain everything he found in great detail and gave me options. I felt very confident that he was an expert and my home was in good hands! I am so happy with this company! Highly recommend!

Morris-Jenkins Response • Jan 27, 2020

That's so touching ***! We're so happy that Ethan took such great care of you. We really appreciate you choosing Morris-Jenkins. ð???ð???ð???ð??

January *** 2020

Our technician' s name isTerry L. He was very professional and knowledgeable. He took the time to explain what needed to be done and took care of our problems. He answered all of our questions in language we could easily understand.

Morris-Jenkins Response • Jan 27, 2020

That's wonderful. We're so happy to hear that Terry took the time to explain everything and take care of you guys! Thank you for choosing Morris-Jenkins. ð???ð??ð???

The turn around from phone call to service is fast. The technicians are very friendly and knowledgeable.

Morris-Jenkins Response • Jan 25, 2020

Thanks for your review *** We're glad we could be there for you! We really appreciate you choosing Morris-Jenkins! ð???ð??â­

Great people and excellent service kept me informed every step of the way. I would highly recommend Will and Cory super people

Morris-Jenkins Response • Jan 24, 2020

Thanks for the ⭐⭐⭐⭐⭐,*** We're glad Will and Cory were able to take care of you. Thanks for choosing Morris-Jenkins!

We had our furnace replaced by Morris Jenkins on 1/24. We were given what we perceived to be a very fair price along with good terms for service and maintenance. All the reps that we worked with from pricing (Billy) to installation (Alan and Andrey) were very professional, personable and helpful. It's a pleasure to work with a company that is so responsive and helpful to their customers.

Morris-Jenkins has, for many years, been a source of friendly, courteous, and professional technicians and service personnel. I've experienced nothing less from all who have performed maintenance checks and repair services for not only mine and my wife's house but my mother's house as well. Particularly throughout the past several months, between these two houses, I've experienced work performed in multiple areas including the AC unit, furnace, water heater, plumbing for shower and toilets, and even smoke detector replacements. I regret not leaving reviews for work that I've witnessed throughout 2019 and 2020; however, I wish to express thanks to all involved in those jobs and services, including the most recent visit from Demarius R on 01-22-2020 (2:00 to 5:00 window). Regarding the e-mail associated with that service-call, there are many other technicians (whose names are not in front of me at this moment) to whose managers I hope I can relay a word of thanks. Thanks to all who have served us and Mom.

Morris-Jenkins Response • Jan 24, 2020

Thanks for the awesome review,*** It's great to read that everyone has taken such good care of you, and that they've exemplified honesty, integrity, fairness, and respect which are all values we stand by at Morris-Jenkins. We appreciate you being a customer with us and taking the time to let us know about the services you and your mother have received. ð???

Mike D was exceptionally knowledgeable and efficient as usual in resolving my concerns. Your lady (Nancy, I believe) was "on the ball" in scheduling D visit at just the right time.

I appreciate you all.!!

Morris-Jenkins Response • Jan 24, 2020

Hey *** thanks for the review! We're so glad that our team took such great care of you, and we'll continue to be there for you when you need us! Thanks for giving us the opportunity to keep your unit running smoothly. ð???

Gary was amazing. Spent all the time needed to do the safety check on our system. In addition we talked about how outdated our smoke detectors were. Gary explained the Nest Pro smoke and CD system. Not only did he take the time to explain but also installed the system. We appreciate Gary's time and attention he gave us this morning. Fantastic experience all the way around.

The professionalism of all involved in our latest project was again top notch from the Texhnicians who came out first, to the Residential Specialist, to all of the installers. They were thorough, took the time to explain what was going on and fielded my questions. They even completed the work over an hour earlier than the estimate.
I feel comfortable using Morris-Jenkins as my go to HVAC source.
Excellent customer service all the way around.

Great response, fast service. Polite technician, explained everything in a clear manner. Pleased with everything.

Morris-Jenkins Response • Jan 23, 2020

Hey ***

Thank you so much for the 5 Star review. We're glad that the tech was polite, and explained what he was doing in a clear manner. We truly appreciate your business.

They were very thorough and arrived on time both days!! They did a great job of cleaning up their work area!! Had a new duct system installed and the house is nice and warm today!! Everyone from the the person that answers phone to the techs are so courteous and knowledgeable!! They take the time to answer all your questions!! Great company with great personnel!! I appreciate Ben, Allen, Terry and Jonathan doing such a great job!!

Bragging about technicians Ed S and Ivan F! I wasn't expecting to enjoy the company of the two technicians who serviced our three units today. After all, it's just a routine "service." But they were delightful! They entered our home with smiles and sensitive and listened for any clues from us that would direct their assessment. We learned a lot about our units, and with the photos, we could understand their recommendations. It was also good to hear about prevention not just problems. Noticeable was that Ed and Ivan seemed to genuinely enjoy working together - both playful, respectful, and knowledgeable! Given the hours it takes to do the service, it felt great having them in our home. Thanks again, *** and

Morris-Jenkins Response • Jan 23, 2020

Thanks Ruth! We're so glad to hear that Ed and Ivan were delightful, friendly, sensitive, and informed you about your units with photos. We always want to make sure we prevent further issues and keep the unit running as well as possible. Thanks for choosing us and for sharing your recommendation!

Furnace stopped working in middle of the night. Called Morris-Jenkins at 6:00am & they scheduled an 8:00am appointment. Technician arrived a few minutes early. VERY professional, knowledgeable & efficient. Analyzed the problem, explained it in terms we easily understood and commenced the repair. He kept us informed during the repair explained all he had done when he finished. We have been with Morris-Jenkins for years & will never change companies for all our HVAC & plumbing needs. 5-Stars.

Ryan was wonderful! He went above and beyond to help and fixed what was causing problems with our system! He Was extremely polite and professional! Thanks so much Ryan you are definitely a valued service professional! This is why we love Morris Jenkins!!!

Pete VV is someone you need to keep. Absolute 10s across the board. Very knowledgeable for his age, polite, methodical - he's going places!

Our experience with Morris Jenkins started with Andrew F coming out to talk with us and diagnose the problem with our heating units. He was very knowledgeable and patient to show us and explain to us the problems we were facing.
Then Nick B came out to go over costs with us and explain our different option levels. There were no "pushy" sales pitches and we did not feel any pressure from him. He was very knowledgeable regarding their different option levels and made us feel comfortable with our choice.
The installation crew, Brian and his team, came and did a very neat and thorough job of installing the attic and the outside downstairs unit.
All members of Morris Jenkins were respectful of our property and all the work, from beginning to end, was done in a very timely manner.
We would definitely use this company again. Thank you Morris Jenkins!

Technician seemed friendly and offered good service at my address.

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Address: 13725 S Ridge Dr, Charlotte, North Carolina, United States, 28273-7279

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+1 (704) 357-8522

Web:

morrisjenkins.com

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