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Morris-Jenkins

13725 S Ridge Dr, Charlotte, North Carolina, United States, 28273-7279

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Morris-Jenkins Reviews (%countItem)

Jamie did an excellent job of f*guring out what was wrong with my newly installed toilet, providing a clear explanation and fixing it in a timely matter.

Morris-Jenkins Response • Mar 16, 2020

Thanks*** We're so glad to hear that Jamie did an excellent job and provided you with a clear explanation of what was going on and got it fixed for you. Thanks for choosing us and for sharing!

Wait, your logo says "Air Conditioning - Heating - Plumbing". You install smart doorbells too? So says a review below. Okay, let's see, what do I need done around here...hahaha
Our first experience with Morris-Jenkins: Mike Jr. was out today for a routine system rejuvenation on a 3 year old system. System is fine. Mike Jr. was very professional, personable, patient and thorough. Thank you Mike Jr.
Looks like we found our go-to HVAC (plumber, electrician, carpet installer(?), painter(?)). Thank you Morris-Jenkins.

Morris-Jenkins Response • Mar 16, 2020

Thanks*** We're so glad to hear that Mike was professional, personable, patient, and thorough. Thanks for choosing us! So far we don't do carpet installing and painting, but we appreciate you choosing us as your go-to HVAC and plumbing company!

Daniel T serviced our A/C units today and gave us a full appraisal of the equipments condition . I sincerely don"t know how you keep coming up with WINNERS , but we have never been less than completely satisfied with the visit.. Daniel was no exception to the norm, in fact he was EXCEPTIONAL. Thank you for being a company we can trust and enjoy, and thank you for taking care to hire such good people!!

Morris-Jenkins Response • Mar 17, 2020

Hey *** That's so awesome to hear that you consistently have exceptional service from us. That's definitely what we strive for. We're so happy to hear that Daniel took such great care of you! Thank you for letting us take care of you! ð???ð???ð???ð???ð???

Morris Jenkins does a great job.
Max was well trained and knew exactly what needed to be done.
He was polite, knowledgeable and very professional.
We have been a priority member for several years now and have been extremely pleased with our HVAC and the service. I would highly recommend them.

Morris-Jenkins Response • Mar 14, 2020

Hey*** That's amazing! Thank you so much for being Priority Advantage for years now. We appreciate the recommendation, and letting us know that Max did a great job. Thank you for continuing to choose Morris-Jenkins. ð???

Bud V did a great job and was extremely knowledgeable about my air conditioning system when he check it out for me. He is a great representative for your company.

Bud also arranged for Matt Baker to come and give me an estimate regarding plumbing problems and explained in detail what needs to be done.

Both men were friendly, knowlegeable and extremely helpful. Thank you to both.

Morris-Jenkins Response • Mar 16, 2020

Hey *** We appreciate the 5 ⭐'s! We're glad that *** and Matt took care of you. Thanks for choosing Morris-Jenkins!

Professional, convenient, transparent, and fair. Morris-*** executes perfectly every step of the way.

Morris-Jenkins Response • Mar 11, 2020

That is so sweet, *** Thanks for taking the time to write this review. We appreciate you! ð???

Excellent, knowledgeable and efficient. Matt did a great job and is very professional. Great company.

Morris-Jenkins Response • Mar 10, 2020

Thanks*** We're so glad to hear that you got excellent, knowledgeable, and efficient service from Matt! Thanks for choosing us!

Morris-Jenkins Response • Mar 10, 2020

Thank you so much for your review *** We're happy to hear that enjoyed your service with Matt and found him to be efficient and knowledgeable. We appreciate you for choosing Morris-Jenkins! ð???ð??â?¨

In addition to servicing our AC, changing air filters, and changing batteries in seven smoke alarms, Adam helped chase two birds which somehow got inside. His help was definitely above and beyond the call of duty.

Morris-Jenkins Response • Mar 11, 2020

Thank you so much for your 5 STAR review,*** We are happy to hear that Adam went above and beyond his call of duty by chasing some birds out of your home! Thank YOU for being part of the MJ Family ð???ð???

Bobby was out at my house the same day I made the call to install two smart doorbells. I have an older home, so it wasn't a straight forward process. He took his time, kept me updated, and did a fantastic job. Great experience from start to finish!

Morris-Jenkins Response • Mar 09, 2020

Thanks *** We're so happy to hear that Bobby was awesome, everything was straight forward, and he kept you informed. Thanks for choosing us!

Excellent from start to finish. Javier did an outstanding job along with assists from two additional MJ employees. Total confidence and top notch service, and job. Highly recommend forInstallation of new hot water heater.

Morris-Jenkins Response • Mar 09, 2020

Thank you *** We're so glad to hear that you had excellent service from start to finish. Thanks for sharing that Javier did an outstanding job with his assists and did a great job, Thanks for choosing us!

Tony did an outstanding job during his service call to our house. He thoroughly explained what he would be doing and WHY it mattered for the performance of our heating/air conditioning system. He found one small item needing repair and was able to get the part and fixed it within an hour. I highly recommend Morris Jenkins to any homeowner wanting a genuinely engaged support partner for your home

Morris-Jenkins Response • Mar 07, 2020

Hi *** We appreciate that awesome review! ð?? We're glad that *** took care of you and that you recommend us. Thanks for choosing Morris-Jenkins!

Excellent service and very nice gentleman that came to our house. He explained what he was doing and kept us informed where he was checking . We appreciate Morris *** employees especially Dylan B who came today

Morris-Jenkins Response • Mar 06, 2020

Hi *** Thanks for the 5 stars! We're glad that our employees, including Dylan, have taken care of you. Thanks for choosing ***-Jenkins! ð???ð???

My bathroom flooded and I needed someone fast. I thought of Morris-Jenkins (MJ), because my grandfather recently had work done with them. I usually go with smaller companies, but I needed someone in a hurry. I called MJ and they had someone at my house in less than a hour. Mr. Everton M was very respectful and knowledgeable. He addressed the toilet and the cause of the problem quickly. I was extremely thankful for the swift action of MJ. I decided to replace the pipe leading to the street. Mr. Will B came out (with another employee) and did the work in the yard. He was very informative and willing to keep me in the loop. I asked a lot of questions and he answered all of them with no hesitation. He made sure I was happy with his work before he left. I'll be sure to recommend MJ to my friends and family, because of the great experiences with Mr. M and Mr. B (and crew). Thank you for your help during my time of need.

Morris-Jenkins Response • Mar 05, 2020

Thank you so much for your AWESOME 5 star rating, *** We are happy to hear that Everton, Will and crew took such great care of you! We definitely appreciate YOU and thank you for choosing MJ for your plumbing needs. ð???

25 February 2020
Technician Pete VanVollenhoven performed the semiannual preventive maintenance on my HVAC system. He was professional, personable, and efficient, reflecting outstandingly well the culture of Morris-Jenkins.
Thank you !

Morris-Jenkins Response • Mar 05, 2020

Thanks *** We're so happy to hear that Pete was professional, personable, efficient, and represented the MJ culture. Thank YOU for choosing us and being part of the MJ family.

Very knowledgeable and professional. Was at the house an hour after we called and made sure the job was completed to our satisfaction. Also took the time to discuss new water heater options. Would definitely call him again.

Morris-Jenkins Response • Mar 08, 2020

Thanks for taking the time to leave us a review***. We're glad that we were able to take care of the issue you were having to you level of satisfaction!

We appreciate your business!!.

Best customer service and very knowledgeable employees about HVAC services.

Morris-Jenkins Response • Mar 04, 2020

Thanks*** We're so happy to hear that you received great and knowledgeable service. Thanks for choosing us!

Hi my name is*** and husband *** We are truly satisfied with the level of knowledge, thoroughness and friendliness that our technician had alongside of him a trainee, which was very kind as well. Our tech explained in detail everything he recommended as well as the level of service that was being performed. We are overly pleased and honored to have morris Jenkins as our heat and air service provider. Also thanks for the excellent technicians you hire to perform those services. We look forward to the next time.

Morris-Jenkins Response • Mar 04, 2020

Hi ***

We are excited to hear that you enjoyed having our technicians out and your home. Glad we are able to take care of you. We are honored to have you as a customer!

- The MJ Team

Very professional and nice great work as always glad to have my system checked twice a year

Morris-Jenkins Response • Mar 04, 2020

Thanks*** We're so glad to hear that you received professional and great service. We're happy to check your system twice a year and we're so happy to hear you're glad to have it done! Thanks for being part of the Morris-Jenkins family!

The service tech Matt stated the blower motor and starter needed to be replaced, cost for the blower was $806. The cost of the starter was not discussed, and he could not guarantee that it would fix the problems with the unit. That it could be the compressor $3000 plus. He added the unit was Rusted and leaking r-22 refrigerants that could no longer be purchased. We discussed several other parts that may need replacing, and the unit may need to be replaced due to the age of the unit (his estimate was 18 years old.)
At that time I told him that the totals were close to the cost of a new unit and asked him how much we owed him. My father n law paid the $89 plus tax $6.23 $95.23 in cash. For some reason the tax amount doesn't print out for our records!
I wasn't aware that a company could charge tax on services! Parts yes -service?

The technician quoted to my father n law a total of $13,000.00 to replace the units! This home is less than 1000 sq ft!!

This unit was fixed by replacing $12 part (capacitor) nothing wrong with the blower, it was not leaking refrigerant, there was a small area of discoloration on the lines however nothing was wet. (No leaking!) There was no rust on the unit the pan under the unit is plastic. If the blowers would have needed to be replaced the cost would have been $250 dollars!
Buyer Beware!!!

Morris-Jenkins Response • Mar 09, 2020

Hey Bruce, We're sorry to hear that you and your in-laws had a bad experience with us. We always want the chance to make it right for our customers. I've forwarded this to our supervisors so that they can go ahead and get in touch with you to discuss your concerns and answer any questions that you may have.

Mr. L was very knowledgeable about the issues we were having. A very polite and professional plumbing specialist.

Morris-Jenkins Response • Mar 02, 2020

That's awesome,*** We're so happy to hear that *** took great care of you! Thanks for choosing Morris-Jenkins!

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Address: 13725 S Ridge Dr, Charlotte, North Carolina, United States, 28273-7279

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+1 (704) 357-8522

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