Morris-Jenkins

My technician, Dan P was very professional and thorough. He worked very hard, quietly, and efficiently. He was also very honest when asking him about how long our furnace may last. Instead of upselling us and being shady, he was honest with his assessment about what we can save and how long our unit might last. I really appreciate Dan P

I had a very positive experience with Morris Jenkins this week. They were extremely responsive and easy to schedule with, and the technician they sent (Jimmy) did a great job explaining the condition and the options to fix. I happy to have signed up with MJ for future service and repair.

Unnecessary work performed
We are new to North Carolina. We just moved into our new house about a week prior. The air conditioner stopped working one night so we called Morris Jenkins. They came out the next day when I was at work, but my wife and 2 4 year olds were home. The technician told my wife that it was a blown fuse and that it was fixed but that he was almost knocked down with the smell of gas coming from our crawl space. At no point did he call the gas company, emergency services or even ask my family to leave until it could properly be ventilated. They turned the gas off until an estimator could come out that night. The estimator stated that the furnace was not operational and that it needed to be replaced and was very forceful in trying to get us to replace the second zone heating and air conditioning also. We could not afford it so we agreed to replace the first zone furnace because they made us fear for ours and our children's lives with the gas leak. Work was performed the next day. While an obviously new person showed my wife how to operate the new thermostat, she asked him about the gas leak. He clearly had no idea what leak she was talking about. When she asked him again, he remembered, "oh yeah, I was almost knocked down with the smell." He used the same exact wording, like it was a script. How could it smell under there if it was turned off and ventilated so it was safe for us to stay in the house? I've worked in emergency services for over 10 years and the answer is that there was no leak. They would have had my family exit the house , called the fire department and gas company until the house was ventilated and deemed safe. I called Piedmont Natural gas and confirmed that if a contractor smells gas, they must call the gas company. The next day, I asked for a very detailed invoice detailing absolutely everything that was done. I received that invoice and no gas line work was done, especially no pressure tests for anything to determine where the leak was. I asked the technician to send me pictures of the old furnace which they stated had a burnt out mother board, blower motor that didn't work because it was covered in dust. I received the pictures and they showed some dust on the blower wheel and no discoloration on the circuit board, whatsoever. Moreover, the previous homeowners were meticulous and had all the units serviced often and kept all of the records. As a side note, we had two plumbers in the crawl space earlier that week to give us estimates on stove work and there was no gas leak. I had the pictures reviewed by hvac techs and they stated that there was no overheating on that circuit board. Morris *** used fear mongering to get us to spend $8400 on a new furnace.

Easy to make an appointment, kind and polite workmen, explained options and pricing, and were able to complete the work that same visit.

Our technician Tiffany was prompt, friendly and very efficient, paying attention to details. I tend to ask a lot of questions and she was very knowledgeable and informative. Will certainly use Morris-Jenkins in the future.

I have yet to meet a technician from Morris Jenkins that wasn't professional, knowledgeable and efficient. Today my techs Will and Jordan were no exception. I am confident my new water heater is installed correctly and ready for many years service. Thanks so much.

Rik was very professional and knowledgeable. He made the process very easy and stress free. Highly recommended him.

Always on time and through, all employees are well skilled at their jobs and always go the extra mile to make sure everything is running perfect

The technician was courteous and efficient. He was conscious of my concerns and acted accordingly. He is an asset for the company.

Prom S did a great job during my maintenance visit & safety inspection. I didn't get the feeling he was rushing through the steps. He walked me through the process and was very detailed & thorough.

Christine was great. Even though this was the 4th time we had someone over to check our drain out, she came up with a different opinion. Unfortunately, after she left the problem came back.

Shaun was on time and very professional. He kept me informed with what he was doing and the condition of my unit.

I highly recommend Morris-Jenkins for your Air Conditioning, Heating and/or Plumbing Services.
The Technicians are very Professional, Courteous, Respectful, Organized and Team Workers. Excellent Customer Services Skills and Knowledge in the Fields of Services.
I want to recognized the following Technicians: Cody B, Jeremy C James G, Andrew F and Matt B) for an excellent job done in My House.
Thank you !!!

Shaun did a good job, finding a part that needed replacing and thankfully alerting us to a small gas leak we had been unaware of.

The Technicians (Benjamin & Anthony) arrived on time. They introduced
themselves in a very Professional and courteous way. And without any hesitation, they started to do their work in a very organized way carrying the equipment and tools needed for the job. After they finished the job, I noticed that the area was very clean and neat (no messy or dirty). Lastly, it was giving to me all the information and explanation with details on how to operate properly the New System. Awesome Customer Skills Services.
Overall, I greatly appreciate and recommend Morris-Jenkins Services.

Our recent Technician was very professional and went through all details of the work inspection being done. He was polite, detailed, wearing a face mast and gloves and updated detail of his health. Morris Jenkins is the best company ever.

Morris Jenkins & tech Michael F was recommended by a neighbor because if how nice and thorough he was during the inspection, cleaning, repair and price given. I am so glad I called and asked for this tech, Michael, he was all the above and then some my neighbors had told me. He found a battery going to a blower going bad and replaced after talking to me about it and explaining the importance of it. He represented himself and Morris Jenkins very well! I would recommend this company and tech to anyone!!!

My tech JaQuan G did a awesome job. Very friendly and explained everything to me. We also discussed my low water pressure. He contacted Morris Jenkins and set up an appointment for the next day. My experience with Morris Jenkins has always been great. Again great job JaQuan.
R*** in Concord, NC

Morris Jenkins' team of technicians are always professional, courteous and knowledgeable. They provide honest and understandable updates about my systems and make reasonable recommendations about any service needed. They never rush my appointment time to get to the next customer. I recommend they anytime others talk about air conditioner/heater needs.

Hot water heater busted they came out right away and put a new one in the next morning. Morris Jenkins is wonderful the guys were very nice.