Morris-Jenkins Reviews (%countItem)
Morris-Jenkins Rating
Address: 13725 S Ridge Dr, Charlotte, North Carolina, United States, 28273-7279
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+1 (704) 357-8522 |
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morrisjenkins.com
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Prompt same day service and fixed the problem quickly. Great folks and explained everything along the way.
Thanks*** We're so glad to hear that you received prompt, same-day service and got everything fixed quickly. Thanks for choosing us and for sharing your experience!
Extreme overcharge for garbage disposal.
I have an annual service contract with Morris Jenkins. The call to my home yesterday was initially for a clogged garbage disposal, which is to be covered under the annual contract. While here, the service man said my 3yr old disposal was rusting and I would have ongoing issues with it grinding food. So, he suggested a replacement that he had in the truck. He brought in price sheet for *** Disposals. 3 price options.... I chose the middle price ( I thought all extremely expensive) $650/ $750/ $1,000+ I choose the middle range $750... he said with tax it would be $805.45 .... I trusted them! He said the price was so high because of 9 yr warranty they offered. So, in telling friends about it, they suggested that I look around for price of that model. The highest price I found was $269.00! I called the manufacturer only to find that 9 yr. warranty was from them and would be the same at any retail price.... which is the retail price of the disposal purchased anywhere! I called Morris Jenkins and the plumbing super returned call ... with ridiculous excuses for the additonal overcharge .....and then he offered me a 10% discount! Beware ... this company is a rip off ....they are salesmen and not service men. ( I called various plumbers today and found that the going rate to replace a like disposal in Charlotte is between $90/ $130. Plus their initial visit was to be no charge because I am under annual contract to have services like a clogged disposal taken care of at no charge! ( also, they left no warranty card for me to fill out.... I now ask...were they going to fill it out in their name to honor what they told me was "their" 9 year warranty.??) When I spoke with *** they said for me to register with them on the phone in my name! Morris Jenkins is big at advertising .... bait and find a way to make you buy a contract for inclusive services that they try to make up in other charges!!! Model
*** Evolution Pro 750 price range s from various dealers : $260.00 to $275.00
I am willing to pay for the installation of the new disposal.... the Charlotte range is from $90 to $130. Since the initial visit was to be a no charge because of the annual service contract I have with them, I feel a middle of those amounts is fair. The charge for the unit itself should be what it retails for in the range of : $260 to $275. Also, I would like a refund for the annual service contract .
Thank you for forwarding the customer's feedback to us, we appreciate the opportunity to address our customer's concerns.
The customer called us out on 5/4/20 for a Plumbing Service call for a backed-up garbage disposal. Our technician found the blades to be rusted and dull, which was also causing a clog under the sink. He presented the customer with some options and she chose what she felt was best for her. The technician installed the disposal as well as new piping. As a Priority Advantage member, the drain line was cabled at no additional charge to restore water flow the same visit.
We received a call back from this customer the next day with the complaint that our prices were too high based on some price shopping she had done. Our Plumbing Supervisor returned her call and tried to explain some of the differences between Morris-Jenkins and some of the other places she received pricing from. The 9-year warranty is through Morris-Jenkins, not another company. It provides for full repair or replacement, no additional fees or 3rd party contractors. Additionally, we provided 100% property protection guarantee. This is so our customers can feel peace of mind when doing business with us. That evening, the Plumbing Supervisor did refund the customer 10% of the amount she paid and cancelled her Priority Advantage membership as she requested.
As a company, we have chosen to provide high value in our services. Our pricing is based on many things including a fully stocked warehouse, trucks stocked with the many different parts needed to service our customers to eliminate delays in taking care of our customers. Perhaps most importantly, our well-trained technicians which install the parts and provide top customer service to our customers. Our customers can also feel comfortable knowing that the technician in their home has passed a criminal background check and are randomly drug tested as well. Our pricing is set at a level required to retain quality personnel and to provide good customer service.
Thanks again for passing along our customer's feedback.
Our Plumbing Director has reached out to the customer and they have reached a mutual agreement with pricing that the customer said she was satisfied with. We appreciate the opportunity to work this out.
I am writing to inform you that this morning a gentleman from Morris-Jenkins phoned me regarding the dispute matter pending. We agreed that the amount of previous charge of $805.45 be corrected to $402.19 ( tax included) as payment for Order# 2936687. This amount settles the dispute pending and I have terminated all future services from Morris-Jenkins.
I regret the need to have engaged the Revdex.com but know that I deeply appreciate your assistance.
Best regards
I'm a happy and loyal priority customer with MJ. I got my units serviced today and Daniel and Jared were phenomenal technicians. With COVID-19 they came totally prepared and was respectful to social distancing. They were professional, well uniformed and very trustful with their knowledge. They were very clean and left my house impeccable as well. They took their time to complete the service and made sure I understood everything that was done. I'm extremely happy to be a customer of a great HVAC company that stands by their motto. , You cannot trust every HVAC company, but know that Morris Jenkins can definitely be trusted.
Thank you Daniel and Jared for another great experience.
Thanks*** We really appreciate your review. We love hearing that you had a good experience with Daniel and Jared and that they were able to go above and beyond to take care of you and make sure to keep you safe and protected during this time! Thank you so much for being a part of the Morris-Jenkins family! ð???ð??â
This company provides outstanding customer service. The agent was polite and professional. I love my new, high performance - air filter.
Thank you so much for your revie*** We're happy to hear that enjoyed your service with us and that you're loving your new filter! We appreciate you for choosing Morris-Jenkins! ð???ð??â?¨
Christine C came out to fix a clogged pipe near my washing machine. She took a stressful situation and made into an informative and professional conversation with a side of humor, which I needed and appreciated! She was so knowledgeable and gave me multiple choices and options. She was also training another technician with such a positive attitude. They made a great team! If I ever have another issue, I will be calling and asking for Christine once again! I highly recommend Morris Jenkins and Christine C!
Hey *** We're so happy to hear that Christine and her trainee were able to take a stressful situation for you, and turn it into a humorous, and professional experience. Thank you so much for choosing and recommending Morris-Jenkins! We truly appreciate you!
Barton, CJ, and Scotty installed our unit on 5/22/20 @ 2p. They were very polite and got everything hooked up and cleaned in a timely manner. Thanks Guys!! We are 100% satisfied with the work you did and are staying cool. We would also like to thank Ross Armstrong for helping us get the unit we needed!!
Hey *** We're happy to hear Barton, CJ & Scotty all took great care of your home! Thank you for choosing Morris-Jenkins. We'll continue to be here for you!
Put booties over shoes, professional, integrity minded employees, do not push items you don't need
Hey *** We appreciate the 5 stars! Thanks for choosing Morris-Jenkins!
Technicians John and Ronnie installed a new AC system for me today. They were very polite and efficient, and worked extremely hard until the job was finished while always being respectful of our home, and always keeping us in the loop explaining the work that was being performed. Morris Jenkins has certainly gained a new customer from their hard work and excellent customer service!
Hey *** We love to hear that John and Ronnie did such an excellent job for you today, we always want to take great care of your home. Thanks for choosing Morris-Jenkins!
Very good personality very professional . Was on time explained everything about our HVAC system didn't try to sell us anything fixed the unit with no issues.
Thank you for taking the time to leave us a review. We are so glad that Demarius took great care of you and you did not feel pressured to purchase anything during the appointment. We truly value you as a customer!!
Thanks
MJ Customer Service
Jakean P did an excellent job in the repairs needed. He was very courteous & professional while he was at our house. Will recommend this company at any time.
Hey*** Thanks for allowing us to take care of your home and for choosing Morris-Jenkins!
Ray was on time and full of information. He cleaned things thoroughly and replaced batteries and filters as needed. I feel confident we'll be ok for the season. So easy to talk to and very professional!
Hey*** Mr. Jenkins told me...always to be on time. Your family's safety and comfort are our top priority, thanks for choosing Morris-Jenkins!
Mack's service was five star!
The thoroughness of the work is impressive. This technician is very knowledgeable. I appreciate the attention given and the explanation of the issues encountered.
The courtesy and efficiency made this service visit a very positive experience.
Hey *** We love to hear that Mack did such a wonderful and thorough job for you, thanks for choosing Morris-Jenkins!
Usman was very professional while at the same time friendly and courteous. He did a great job servicing our air conditioner,and showed me a potentially serious problem which, after seeking my permission, he fixed. We even talked about cricket, of which his father and I are great fans. I told him to tell his father that England would beat Pakistan this summer, but I doubt if he was foolish enough to do so! I would be very happy to have Usman serve as our technician at any time in the future.
Hey***
Thank you so much for leaving us a review. Not only did Usman take care of your unit for you, he was also excited to discuss the game of Cricket with you ð???Thank you for being such a great customer and allowing us to serve you!
Technician Tiffany was great! She made sure my unit was working properly, smoke and carbon monoxide detectors were up to date and even took the time to repair some loose steps on my attic ladder! Thank you Tiffany!
Wow! That's Awesome*** Thank you so much for sharing! We love hearing that you enjoyed your service with Tiffany and that she not only took care of your unit for you, but was able to assist you in other areas as well, We really appreciate you for choosing Morris-***! ð???ð??ð???
Chris c*** is a great take Tech nition he is very knowledgeableHe is really great at his job we like having him work on our Morris Jenkins equipment Thank you for training such wonderful people like Chris c*** 5 stars all the way across for Morris Jenkins
Hey *** thanks for the review! We're so glad Chris took such great care of you, and we'll continue to be there for you when you need us! We appreciate you giving us the opportunity to take care of you! ð???ð??â
Great, knowledgeable, thorough friendly team! Very pleased with their work!
Thanks for your review***, We're glad we could help and we'll be right here if you ever need us! ð???ð???
Allen S was professional, courteous and friendly. Thorough evaluation of our system. clear explanation of strength and needs.
Thanks for the review*** We're glad that you enjoyed Allen and that he was able to explain things to you in a way that appreciated. We appreciate you choosing Morris-Jenkins and giving us the privilege to service your unit! ð???ð???ð??
Worst commercial on TV. This ad should be not so gently tossed in the trash. We turn the channel every time is airs. Will never use Morris Jenkins after this. FIRE YOUR AD DEPT.!!!
We had our whole system replaced. They did fantastic work!
Hey*** Thank you so much for this wonderful review, and for letting us take care of you! We appreciate you!
Efficient effective courteous timely personable resolviing proficient technical professional assuring
Hey*** Thank you so much for this kind review! We truly appreciate you choosing Morris-Jenkins!