Michael & Son Services

If you choose to use Michael and Son hold onto your wallet The technicians will always try to sell you something you don't need We paid for a repair and another technician came by and wanted to undo the repair and sell another more costly solutionShame on us for continuing to use them We're done

As far as the technicians that have been sent out here recently, they were courteous and professional and seem to know their job very wellAlthough Michael & Sons still has to pinpoint where the source of the problem is, (they are chasing a water or condensation leak in the AC system) I am confident that they will complete the task and make a permanent repairThis company came highly recommended to me from other customers based on their trustworthiness, professionalism, and overall economic value placed on the products they sellI am not complaining, however, the first technician sent out to install the system three years ago was not their bestThis is sometimes common in business as a company may go through several dozen people before finding the right employees for a good PE (person to environment) fitDue to this, there are several install issues that I am dissatisfied withMy hopes are that Michael & Sons will re-mediate these issues before they become bigger problems

[redacted] In response to Complaint [redacted] Thank you for allowing us to respond to our customer's concernWe are currently in contact with this customer to set up a time and day to fix her concernsIf our customer has any questions please have her call us at our officeThank you

We have been clients of Michael and Sons for many yearsTheir services are outstandingJeff and Carlos did great, arrived on time, polite, explained their workWe have peace of mind to know that we can call for their services and the job will get done properlyThank you!

Service person was knowledgeable, competent and personable He fully understood what I wanted done and gave me options for additional needed work

The phone staff at Michael and Son is always courteous, taking the time to understand what I need and making appointments that fit my scheduleThe technicians scheduled to do the work are always within their promised time slot and spend the time to explain everything to me before doing the workI recently had plumbing work done by Mike K and was very pleased with his workWhile making the repairs, he suggested additional work be done, requiring a digging crew and called in Wylace IWylace came promptly, checked out everything and discussed his plan for the work that needed to be doneWe went over the procedure, the cost, and time period required to completeI look forward to the work being done and know I will feel secure in its completion

Have used Michael & Sons beforeAs always, they service was first rate Jason, my technician, was courteous and professional Would highly recommend them for all your electrical and plumbing needs

We have used Michael and Son on different occasions and have been very impressed with their timely response, courtesy, and expertise

We received great customer and work service from AgustinThank you he is a wonderful asset to your company

From: Roselyn M [redacted] Date: Tue, Nov 17, at 10:AMSubject: Revdex.com Complaint # [redacted] To: [redacted] < [redacted] @myRevdex.com.org>Cc: [redacted] In response to [redacted] Michael and Son Services has resolved this concern [redacted] 's concern was not due to the unit that we installed, it was due to a pre-existing concern with a thermostat wire in his homeOn Sunday, 11/15, as a courtesy, Michael and Son Services repaired the wire that was causing his concernRoselyn *M***Customer Relations Department Michael & Son Services, IncGeneral Washington DriveAlexandria, VA 22312Office # ###-###-####Fax # ###-###-####

we received great service each time from Michael and Sons Inc

Michael & Sons is a very efficient, professional company I've had an electrician and plumber to my house for repairsIf they don't fix the problem, they will return and get the job done with no additional costsI like the fact that the same electrician and plumber comes each timeThey will also email a picture of the technician that will be coming to your houseNice touchWhat I don't care for is the intense follow-upThey call after a service and will keep calling until they reach youAnd, they will also email I little too much pressureI think they are a reputable company and don't need to pester they customers for feedback

Professional. Helpful. Respectful to my office staff. We are happy with the prompt arrival, quick service and job well done. The office lead is happy with the work and enjoyed the bidding agent and the staff doing the work. She felt respected and treated fairly working with Michael and Sons.

Justin fixed my electrical problem and he very patiently explained everything to meHe was very knowledgeable and experienced I am hard of hearing and use a walker to walk around with, but he made everything easy for me I feel that he is an asset to this company and will do business with them again when needed

Timely dependable service

I am very sorry our customer continue to see the concern as part of the work we did on their propertyWe made a special visit to show the customer his work and he made us aware at the time we were there that the church was not financially fit to meet this costMichael and son then made the offer to reduce the cost to bring this concern to a close and help them with an easier payment plan of months at minimum $per monthHe begin to yell and threaten us with the action that he has taken and yet we still will allow for the same resolution if this will help get his church organization an answer to their concernMichael & Son service is a service company and we do solve and find different problems from time to timeWe don't intend to offend our customer only to help them continue their lives or building operation with out interuption.I feel we have done our job with this concern and need the customer to understand that we are only trying to help and not hurt them in any way.Vance

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: From: [redacted] < [redacted] @ [redacted] .com>Date: Fri, Jun 19, at 1:PMSubject: [redacted] -Michael_and_SonTo: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Good afternoon [redacted] , Thank you for allowing me to respond to Michael and Son's commentsI reject their response and have the following to say: 'This fire damage restoration project has been fraught with problems from the outset Michael and Son clearly feel that they have had no direct or indirect part in the loss of the signiifcant quantity of our personal items and their responses highlight their intention to distance themselves from the incidentI therefore have no other option but to hand this matter over to the police and my legal team.' This I would like on record as this matter is clearly far being resolved, I am no longer prepared to go backwards and forwards with comments and therefore once this has been added the case can be closedMany thanks [redacted] ***

Santo and Brice did an efficient and great job of cleaning our heating and ac ductsBoth were friendly and answered all our questions-highly recommend them

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] The unit was repaired long term and is working fine both heat and air conditionerAs seen here Michel and sons are pushing new unitsFrankly, we need to be reimbursed for their charges and we will consider the issue resolvedNothing drastic was needed to make the unit run good and long term so to speakJust knowledge of parts and this unit Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

I called Michael & Son Services since our upstairs heater was not workingThey put me on the priority list, and I received a call the very next morning and was told that a technician would be out to help within the half hourPete arrived and was extremely courteous and politeHe explained the issue and fixed the problem within minutes (lucky for us)He was honest and very knoledgeableI will call and request Pete to help with future issues!