Lularoe

To Whom This May Concern, I have tried calling ***, I have sent her an email that I am having my accounting department send a check out for her returns on Friday For any additional questions please email ***@lularoe.com. Thanks,***

Hello ***, At this time the Accounting Department are processing checks in the order of Cancellation Completion Date. They are sending out checks weeklyOnce this has been completed they will be sending out a confirmation emailThe final check will be sent to the mailing address
on file. We do apologize for any inconvenience this may have caused; we have documented this on file for future reference. ***

Hello I have reached out to our Consultant, she has advised me that your return shipping label and envelop is in the mail, once she receives the return product she will reach out to you to arrange either a credit, replacement, or a refund She stated that she will make sure you're
taking care of Thank you

Initial Business Response /* (1000, 8, 2016/08/04) */
To whom this may concern,
We have contacted *** regarding her issuesWe informed her that some of the materials we use are different than others and may fit differentlyWe have suggested to her to try to find consultants in her city or near
by so she can then try on the items before buying themWe have also informed her of our policies and procedures in which here at home office, we do not refund/exchange items for customers only consultantsAnd if she would like a refund or exchange she must go through the consultant she purchased from or find a new consultant who is willing to do an exchange for herWe have offered to make a one time exception and send her out a new item in a bigger size of her choosing but we have received no response from ***

I am rejecting this response because:
It is insufficient to date. Regarding additional information requested:Invoice number - ***Consultant info - *** *** and *** ***The phone number I have for one of them (I don't know which one) is *** ***. Email: ***@gmail.comAddress for one of them: *** *** **., Sandusky, OH *** Thank you,*** ***

CLAIM# *** issue has been resolved we are sending out Sarahs

I am rejecting this response because: I want $refund! I do not want another pair that will eventually rip too The material is Garbage Why did you personally email me with ridiculous request Contact me thru here

CLAIM# *** issue has been resolved we will be sending out pairs of O/S leggings

I am rejecting this response because:
I am no longer an active consultant with this
companyAnd after several attempts to contact them and get this resolved, they still have not transferred my credit on my account (in the amount of $500.65) to my bank accountIt is a refund for product I returned to the company back in August of I want this money refunded ASAP to my bank account (SAC Federal Credit Union) that is on file with the company

To Whom This May Concern, I have notes from two different LLR representatives that have talked to *** on 3/15, 3/and 3/that came to a resolution They were able to go over the proper procedure and provide clarification, for any additional questions please
email ***@lularoe.com

I am rejecting this response because:
They still can not verify if payments have been sentI keep getting "i will verify with accounting" and after trying to call yesterday and being hung up on two separate times because they can not give me an answer I will be forwarding this information to my lawyer Waiting days after waiting is absurd since no one can give me answers So until this is resolved I want to leave this open as $6,000+ is what they owe me

To whom this may concern,
We have tried contacting Rachel via email on 08/regarding her but have not heard back from herWe informed her we are currently charging sales tax from the consultant's state and not the customer's stateBut we are working on a system to charge sales tax based on the
customer's state

Initial Business Response /* (1000, 8, 2016/03/04) */
We have attempted to reach *** on dates 02/22, 03/01, and 03/03; we have currently left voice mails for her and are now reaching out to her via emailShe has also attempted to reach out to us via phone, however during this time I had been
out of the office, I am currently the main point of contact to resolve these casesAs soon as I speak to *** via email I will submit an update
***
***@lularoe.com

To whom it may concern
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normal">
Sorry about the
experience you have had with one of our consultants, being that our consultants
run their business as a independent consultant, I am not able to provide you
with a refund I am willing to send you two pairs of our leggings to
replace the leggings you received, the only thing I cannot guarantee the color, or print. Please let us know if this will work out for
you, I will make sure your replacements get shipped out.
Thank you

CLAIM# *** issue has been resolved she will be forwarding her invoices to salestax to get her refunds from being charged sales tax

Initial Business Response /* (1000, 5, 2016/07/22) */
To whom this may concern,
We have contacted *** regarding her sales tax issueWe have come to a conclusion to resolve this issue, We have refunded her $worth of sales tax

Initial Business Response /* (1000, 10, 2016/03/16) */
I have contacted *** via email regarding her case, she has stated this was taken care of two- months after the chargeI have apologized for this and I am currently waiting on a response from her on how we can make this rightHer email
below was her first response advising the refund had already been taken care of
"My consultant could not refund itThis got taken care of after two months the of battling for the refundHopefully this companies management side becomes more organized soonGreat product, horrible management
***"
Initial Consumer Rebuttal /* (2000, 12, 2016/03/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** At this point in time she has said she has emailed the return label and I will return the item as directed I have also stated that I want a full refund of the product due the lack of communication and risk of defective items I will follow up with you once I have recieved a full refund Thank you for your assistance with this issue,***

Initial Business Response /* (1000, 5, 2016/06/20) */
To whom this may concern,
I have tried reaching out by phone and by email to [redacted] about her not receiving invoices. I asked [redacted] for a moment of her time to discuss what I have spoke to the consultant [redacted] about and how we were...

going to resolve this matter and she stated "what is there to discuss" and had no other correspondence. Consultant [redacted] has had no movement on her business since the pop up due to a medical emergency. [redacted] or her guest were not charged or invoiced for anything, [redacted] let me know she still has the inventory they ordered in stock. for any additional questions please contact [redacted]@lularoe.com
Initial Consumer Rebuttal /* (3000, 7, 2016/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Nothing has been done. I asked for a response in email and she refused and wanted to call. I am so busy during the day that emailing is easier on me.
Final Consumer Response /* (2000, 15, 2016/07/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] was so sweet and really understand of the problems I had.
Final Business Response /* (4000, 13, 2016/07/08) */
To Whom This May Concern,
I finally was able to speak to [redacted] to get this resolved. I was able to apologize for the experience with the consultant that she was in contact. I also sent her out some items for her and guest if the party that they have been waiting for. For any more information please contact [redacted]@lularoe.com

Initial Business Response /* (1000, 5, 2016/07/08) */
To Whom This May Concern,
I was able to reach out to Kim about her damaged items. I will have replacements sent to her. I will also be in contact with the consultant to see what we can do to provide better services to our customers. For...

any additional information please email [redacted]@lularoe.com
Initial Consumer Rebuttal /* (3000, 7, 2016/07/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I only have 2 days to respond before this case is closed out, and want to make a note before it's too late. I want to say the company did reach out and said a replacement was sent but I haven't received anything yet. I have been holding off on writing this response hoping I would get something in the mail, but I have been lied to in the past so I'm not so ready to trust them. I'm hoping there is just a delay in mailing and I receive something soon...
Final Consumer Response /* (2000, 10, 2016/08/03) */
Thank you for following up. I had a death in the family and have been out of town the past 2 days. I got home today and it was in the mail.