Lularoe

Initial Business Response /* (1000, 8, 2016/06/13) */
To Whom this may concern,
This issue was resolved by the consultant, she sent out additional products to the customer for the over charge. Case closed for any additonal question please contact [redacted]@lularoe.com
Initial Consumer...

Rebuttal /* (2000, 10, 2016/06/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The consultant corrected the error.

Hello Hello! Thank you for reaching out to us! Please also provide your mailing address and preference of color or pattern (we cannot guarantee a certain color or pattern) so we can get those replacements out to you if you would like a replacement for those items. If you would just like a...

refund, please provide either the Retailer information that served you or your zip code so we can find a Retailer in your area who can help us to resolve this issue with you. Thank you for your time and patience! Thank you so much and we hope to hear from you soon!

I am rejecting this response because:They are asking for my contact information - isn't this submitted with my complaint?My name is:[redacted]Cape Coral FL [redacted]#[redacted]

I am rejecting this response because:
We were referred to the Returns Department by T.E.A.M. Management to complete the process, but again, after two weeks and multiple e-mails, we have received no response as to how to complete this process or where we stand in relation to a time frame.  It is very disconcerting that LuLaRoe continues to ignore our e-mails while we continue to wait for our money to come back to us.  It would be greatly appreciated to receive a response regarding our Return Authorization number.  Ideally, we would like to complete the entire process within the next week as we have been waiting for six weeks now to send back our merchandise.

Hello Hello!   Thank you for your reaching out to us! This situation falls within the requirements of our Make Good Program! Below you will find a link to the details of this program. We ask that you submit your issue through the Make Good Program form by clicking 'SUBMIT RETURN' on the right...

hand side of the webpage. http://www.lularoe.com/makegood Please let us know if you have any further questions or concerns.   Thank you so much and have a wonderful day!