Lularoe

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], andThey have not acknowledged or addressed ongoing technical issues with their system and receipt service which causes mis-communicated addresses in the first place. This issue in their system is still occurring.The consultants re-shipped in one case, refunded in another, and the third offered a credit (although I am losing money twice to sales tax and twice to shipping).My personal case can be closed.[redacted]

To Whom This May Concern,       I have reached out to [redacted] in regards to her damage items and will be sending out replacement items.  For any additional questions please email [redacted]@lularoe.com  Thanks,[redacted]

Final Consumer Response /* (2000, 9, 2016/07/08) */
Was contacted by business.

CLAIM# [redacted] has been resolved

Initial Business Response /* (1000, 5, 2016/07/11) */
To whom this may concern,
I have contacted [redacted] regarding her defective items. I have sent her out replacements items for her damaged leggings.

To whom this may concern,
We have contacted Riley regarding her issue. We are resolving the issue by sending her out free items.

To whom this may concern,
I have contacted [redacted] regarding her issues. I have let her know we do not refund customers and she must contact her consultant for a refund. I have tried emailing with her, but she refuses and only wants us to respond through the Revdex.com. I have the email trail.

Initial Business Response /* (1000, 5, 2016/07/07) */
To Whom this may concern,
I have reached out to [redacted] and was able to replace her items that smelled like smoke. I also let her know each consultant run their own business and have different procedures. I will reach out to the consultant to...

see what we can do to make our customers satisfied. For any additional questions please email [redacted]@lularoe.com
Initial Consumer Rebuttal /* (3000, 7, 2016/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I accept a replacement, it has not arrived. I am hoping it arrives soon so that this can be resolved. I emailed [redacted] earlier in the week asking that she resend the tracking number, but have not heard back.
Final Consumer Response /* (2000, 10, 2016/07/25) */
I have received the promised replacement and would like to close my complaint as resolved. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I was very unhappy with there poor poor customer service and the time it took for me to receive my money!!

Initial Business Response /* (1000, 5, 2016/04/19) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@lularoe.com
Attempted to reach customer at phone number listed on 4/19, had to leave a voicemail. Sent a follow up email as well on 4/19 to have customer...

reach out to us for resolution.
Initial Consumer Rebuttal /* (3000, 12, 2016/05/23) */
We are still waiting on a refund or leggings to replace the defective ones we sent in.
[redacted]
Final Business Response /* (4000, 14, 2016/05/24) */
To WHOM This mMy Concern,
I have reached out to [redacted] and [redacted], got a total count of the inventory they mailed back to home office. We have sent out replacements for the leggings she is missing along with a couple replacement items. For any additional questions please contact [redacted]@lularoe.com
Final Consumer Response /* (2000, 16, 2016/05/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They sent all the items overnight!! We are very happy that they resolved this issue with us.
Thank You
[redacted]

Initial Business Response /* (1000, 8, 2016/05/17) */
To Whom this may concern,
I have emailed [redacted] in regards to her complaint, in order for her to be able to place any orders or sales through our system she would need to follow procedure and place an initial order with a representative from...

our company. [redacted] has not followed these procedures and has not placed an initial order, with this being said she will not have access to place orders or process sales through our site until an initial order is placed with our company. We currently have a waiting list for all individuals signing up to be a consultant, she will need to wait in the waiting list to place her initial order and become a consultant. If you have any questions please let me know as my direct email is [redacted]@lularoe.com I will be more than happy to explain further into detail.
Initial Consumer Rebuttal /* (3000, 10, 2016/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes I recieved an email. Yes I understand the Lularoe procedures. Still they did not resolve the issue. For whatever reason my account was activated by Lularoe and then cut off. Even though the initial order was not placed I still ordered and still have their product. I tried to contact Lularoe regarding my account being activated but never heard a response from them so I assumed their policies had changed since my account was activated. Lularoe wants to act like this is my fault for ordering and paying for their products. With their products comes their invoicing system to bill accordingly, correct? The tone of this response above and the tone of the email I recieved were very different. I would of appreciated a phone call as this was their mistake and not mine. I was told I would hear a response from their email system within 2 to 3 days, except it has taken Lularoe over 20 days to respond to me and I ordered a substanial dollar amount.
I am still waiting on a response from [redacted] regarding a shipment that was either not sent or missing from UPS. I have filed all appriorate paperwork with UPS for the investigation and continuing to work with UPS with this matter. UPS informed me they are waiting to hear back from Lularoe as well. Either refunding me that order or sending me the order would be appriorate. The order was supposed to be delivered the first week of May and it is unclear what happened to the order. Now we are in the third week of May and still nothing.
I would apprecitae a phone call or email with a resolution to the rest of my order. Please provide a tracking number or a refund. If Lularoe needs more information on the order number I can provide them with all necessary as I keep excellant records.
Final Business Response /* (4000, 12, 2016/05/19) */
I was able to reach out to [redacted] and speak to her regarding this matter. I was able to make the exception on getting her system back up and On boarding her when she is ready. As of right now she is waiting a day or two to get the process started. I also reached out to her and asked her to provide me with a list of items that she is missing since only part of the order was delivered, I will send them out as soon as she provides the list of missing merchandise.
Final Consumer Response /* (2000, 14, 2016/05/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Valerie at Lularoe was very helpful. She graciously called me and was so nice. We we able to communicate and get everything taken care of. She asked me to send her an email detailing the missing items that UPS lost. I am very happy with how this was handled. I wish we had been able to resolve this sooner rather than weeks but everything worked out.

Issue has been resolved. I offered some free items but customer refused at this time but did thank me for the offer.

Hello Hello! Thank you for reaching out to us! I am currently investigating this situation on your behalf. I am reaching...

out to advise you on the status of your situation. You have been credited for order [redacted] which will reflect in your back office as Adjustment [redacted] for: MONROE S (3) & LINDSAY S (5). You have been credited for order [redacted] which will reflect in your back office as Adjustment [redacted] for: CASSIE M (2), CLASSIC T L (1), JOY M (2), & SARAH XL (3).  We are currently processing an adjustment for order [redacted]: AMELIA 2XL (1).We are currently processing an adjustment for order [redacted]: AMELIA 2XL (1).Regarding your order [redacted] placed 12/13/16 for OS 2pack (18) and TC 2pack (15), we are moving forward by filing a claim with UPS as the tracking shows this package was delivered to you. Would you like this order to be replaced or would you rather receive credits for the order in your Build back office?  Thank you and I hope to hear from you soon!

Final Consumer Response /* (2000, 10, 2016/02/08) */
Immediately after I submitted that update, I received a callback from [redacted]. She was AMAZING and incredibly understanding and helpful. She said she would send me out my replacements and that they should be here next week. Even though I'm sad...

that it had to come to this, she has restored my faith in this company.

To Whom This May Concern,     I have reached out to [redacted] to come to a resolution about the situation with her leggings, for any questions please email [redacted]@lularoe.com.Thanks,[redacted]

Initial Business Response /* (1000, 8, 2016/06/13) */
To Whom this may concern,
We have reached out to [redacted] to resolve this issue. I will also take care of the friends that having missing items from there orders. For any additional information please contact [redacted]@lularoe.com
Initial...

Consumer Rebuttal /* (2000, 10, 2016/06/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Valerie has resolved my missing items as well as Stefanies.

Initial Business Response /* (1000, 8, 2016/06/23) */
TO whom this may concern,
I have reached out to [redacted] and let her know I did do the research on her double charge. I have tried reaching out to the consultant who she had made the purchase with and was unsuccessful. I let [redacted] know I...

will have accounting process her refund for her double charge. It may take a week for accounting to review and process it. For any additional questions please contact [redacted]@lularoe.com

TO Whom This May Concern,     Due to the amount of time that passed since the initial purchase 3/1  we will not be replacing the items due to regular wear and tear.  This customer purchased items through a LuLaRoe Consultant not directly through LuLaRoe any refunds or...

replacements would have to go through the consultant they purchased from for any additiional questions please contact [redacted]@lularoe.com  case closed.  Thanks,[redacted]

To Whom This May Concern,    I have reached out to [redacted] and she has been receiving her sales tax reimbursements, I have also sent her out some replacement items.  For any additional questions please email [redacted]@lularoe.com Thanks,[redacted]

CLAIM# [redacted] has been resolved we are sending out 1 pair of T/C leggings.