Lularoe

To whom it may concern
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Sorry about the
experience you have had with one of our consultants, being that our consultants
run their business as a independent business, I am not able to provide you
with a refund I am willing to send you a pair of our leggings to
replace the leggings you received, the only thing I cannot guarantee the color, or print. Please let us know if this will work out for
you, I will make sure your replacements get shipped outMay I have your size? One size/ Tall and Curvy
Thank you

To whom it may concern Sorry about the experience you have had with one of our consultants, being that our consultants run their business as a independent consultant, I am not able to provide you with a refund I am willing to send you two pairs of our leggings to replace the leggings you
received, please provide me with what size you wear and a mailing address Thank you

CLAIM# issue has been resolved

Issue has been resolved for claim# ***

***Document Attached***
Copies of invoices of sales tax charged to MN resident(Purchase receipt from *** ***)

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and find that this resolution is satisfactory to meThey sent me leggingsI love themI will continue to buy themI own pairs now and only pair had holesThey made me very happy

I was but am no longer a consultant

Hello Hello ***! Thank you for reaching out with us! I do see that you are in contact with departments within LuLaRoe to resolve this issueI'm happy to see they are working with you to resolve this issueThe last correspondence being Friday 6/16/17. Thank you for your
patience as they work to resolve these issues with youPlease contact the Returns department in response to the email they sent regarding the other items received by LuLaRoe for further assistance or questions so they can work with you to quickly resolve this. Thank you so much and have a wonderful day!

Hello Hello! Thank you for reaching out to us! Please provide an invoice for the item(s) you would like a replacement forPlease also provide your mailing address and preference of color or pattern (we cannot guarantee a certain color or pattern) so we can get that/those replacement(s) out to you depending on the number of items you need replacedThank you for your time and patience! Thank you so much and we hope to hear from you soon!

Initial Business Response /* (1000, 5, 2016/08/03) */
To whom this may concern,
We have contacted the consultant *** had purchased from and she has stated she has already given *** a full refundThe consultant informed us she has been having a medical emergency and has been in the
hospital since the party *** purchased fromI have emailed *** regarding this situation and letting her know I have contacted the consultant about this matter and have received no response from ***
Initial Consumer Rebuttal /* (2000, 7, 2016/08/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hello Hello! Thank you for reaching out to us regarding this issue! In order to help resolve this issue with you please provide any invoices you may have, the number of items purchased, the sizes of the leggings purchased, and any images you may have of the damagesThis will help us to
further determine our actions to resolve this issueWe appreciate your time regarding this and your patience with us as we work together. Thank you and have a wonderful day!

CLAIM# *** has been resolved we are sending out leggings

I am rejecting this response because:
No! I have been able to contact them but I can't get an answer out of them as to how much I'm going to be refunded and when I will be getting it sent to me I still have not heard back from lularoe as to when they will give me my money backIt has been upwards of weeks since this whole thing startedI lost my house because of this whole predicament

To whom this may concern,
We have put in a request to our warehouse to send *** her itemsAs of right now, our warehouse is behind because of a big event we hadSo it may take a little longer than expected for her items to be shipped out*** did inform me on 08/she did receive out of of her items from usShe also had agreed to receiving the pairs of leggings for her damaged itemsThis was a one time exceptionWe normally do not replace items that the customer has owned for awhile, worn and washed

Initial Business Response /* (1000, 5, 2016/05/17) */
To Whom this may concern,
I reached out to the customer to provide information on our current tax procedure.I Let *** know that we are currently working on a system that will base tax on the customers residence, as of now there is no way
for consultant to adjust the tax rate.They also have the option to file with there state for a refundFor more information please contact ***@lularoe.com

Hello Hello! Thank you for reaching out to us regarding this situationWe are sorry to hear of the errors that have been made in your caseIn order to help resolve this issue further please provide the following information:-Please provide ALL styles and sizes that you received of items that
were defectivePlease also provide as much as you can of the following:-Any invoices involved with these purchases-Any names of Retailers these items were purchased from Once we receive this information we will be able to look deeper into the issue at hand so we can resolve this for you! Thank you so much for your time!

Hello.I asked if you were an active consultant, or did you resign? Please advise.Thank you Hope you're having a nice day

I am rejecting this response because:
I would prefer to get more information on the current closing dates in which their department is workingNo timeline was given as to the timeframe in which I need to continue to wait.My business was officially closed on March 8th of this yearWhat dates are currently being processed? This will help indicate how much longer my process will take.Thanks.*** ***

Initial Business Response /* (1000, 5, 2016/07/25) */
To whom this may concern,
We have already contacted *** about this issueI spoke with *** (consultant support who was helping ***) and she stated ***'s shirts will be arriving on Wednesday 7/*** had spoke with
*** a couple hours prior regarding this information

Initial Business Response /* (1000, 8, 2016/03/16) */
I have emailed *** in regards to her case, I am currently waiting a response from her to work on a solution to ensure she is taken care ofI will continue to provide an update once I receive a response