Lularoe

I am rejecting this response because:
company did refund for leggings but not other items still on backorder that were never received.

Initial Business Response /* (1000, 5, 2016/07/25) */
To whom this may concern,
We have contacted [redacted] regarding her issue. We asked her for more information regarding this issue. We have no record of her sending in her items, the tracking number she provided is not for our address. We have...

tried getting the correct information and she is refusing to provide valid information. We do not accept returns/exchanges from customers. Customers must go through the consultant they purchased through or another consultant who is willing to work with them. Our consultants run their own business and have their own policies.
Initial Consumer Rebuttal /* (3000, 7, 2016/07/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Nothing much has been resolved I spoke with a consultant but I'm still in waiting I was told it could take 90 days for a simple refund!!!! Not good????
Final Consumer Response /* (4200, 11, 2016/08/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still waiting for a refund???
Final Business Response /* (4000, 13, 2016/08/02) */
To whom this may concern,
Now that we have contacted the consultant [redacted] has purchased from and the consultant is willing to refund her, there is nothing we can no longer do. The next steps are up to the consultant and when she will be sending the refund.

I have sent a request to our warehouse to send out the leggings. Right now our warehouse is a little behind because of a big event we had, so it may take a little longer than normal for her to receive the leggings.
Thank you,
[redacted]
Operations

Initial Business Response /* (1000, 9, 2016/02/22) */
[redacted],
I am reaching out to you in regards to a letter of complaint from [redacted] case #: XXXXXXXX, we have read and responded to her complaint. This has been taken care of 02/05/201. Items below have been shipped out to...

her:
Nicole Dress
Quantity: 2 Size: XXL
Azure Skirt
Quantity: 1 Size: XL
T/C Leggings
Quantity: 1
Tracking #:1ZE09AXXXXXXXXXXXX
After receiving the items above, [redacted] contacted me stating the dresses we had sent out did not fit to her liking, therefore we did send out the following as replacements:
Azure Skirt
Quantity: 2 Size: XL
Please let me know if you need any further information, as I do have email confirmation from customer stating items had been received to her. Thank You!

Hello Hello! We apologize for the late reply from our Team Management T.E.A.M.. We are working hard to resolve these types of situations. I have reached out to Team Management so they could further look into this issue for you.  Again, we apologize and want you to know we are working...

on helping all Retailers who have reached out to our T.E.A.M.. Thank you and have a wonderful week![redacted] PRetailer Services LuLaRoe

Initial Business Response /* (1000, 17, 2016/02/22) */
This has been taken care of with [redacted], we have mailed out 2 of each of our one size and tall and curvy leggings. Tracking number 1ZE09AXXXXXXXXXXXX We had attempted to reach out to her via phone, however number was not in service.

Hello Hello! We are more than happy to help regarding this request! We apologize for the inconvenience you went through regarding these transactions. We have reached out to our Accounting department to further resolve this issue on your behalf. We will be in contact with you if further...

information is needed. Thank you so much and have a wonderful day!

To whom it may concern.Sorry for what had happened to your leggings and the damage to your property.  I will definitely look into this for you to see what we can do to make it right.  We would like some information from you in order to proceed with this complaint.   Please see the...

request below.Copy of your Invoice/Invoice number for the leggings you purchased.Pictures of your couch showing the damage.Estimate from lazy boy.I apologize for the inconvenience.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  It took over 4 mo this to get this matter resolved.  It's interesting to see the date of my complaint and the dates that LLR responded.  I accepted their offer, and as a consultant I stand by my review of the company.  Their customer support is terrible and their quality has deteriorated.  Thank you. Dry much for your service and access to this procedure. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/10/07) */
Contact Name and Title: [redacted] CS Mngr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@lularoe.com
I, [redacted] (Customer Service Manager), am responding on behalf of LuLaRoe regarding this incident. On September 15,...

2015 we received an order from [redacted] that consisted of 3 items totaling to $108.00. We shipped these items out for the first time using UPS on 9/21 ( 4 business days later) and UPS claims it was delivered on 10/2/15. She called us on the 23rd of Sept. to let us know that although it said on UPS that it was delivered, she never received it. After receiving this information we re-pulled and Shipped her order again Next Day Air on 9/25/15 and it was delivered on 9/29/15. We were then informed again, that she didn't receive it, although it states in UPS that it was delivered, so we reshipped it for a third time on 9/28 along with extra product as a form of an apology for the mess and UPS shows it was delivered on 9/30/15. We also proceeded to refund [redacted] for $108.00 on 9/29/15. Please feel free to reach out to me with any further questions. We are more than happy to help!

I am rejecting this response because:Customer service did not do add I requested. They didn't listen to the situation, and placed me in an uncomfortable situation by not listening. [redacted] did the exact opposite of my request, which will ensure I will never shop at this scam company again. I have been told my refund was mailed 4 days ago, but it shouldn't take mail 4 days to get to me. Resolution not acceptable. Still haven't been refunded, which was not the course of action I wanted in the first place. I am honestly unsure how they could consider this resolved.

To Whom This May Concern,   I have tried reaching out to [redacted] on 4/10 I also sent an email and have not had a reply back.  Today I tried calling the number on file again and left a voicemail.  For any additional questions please email me at...

[redacted]@lularoe.com. Thanks,[redacted]

I am rejecting this response because:
They have not provided me contact information to send pictures of my damaged leggings. I no longer have invoices because gmail permanently deletes emails after 30 days in the trash folder. I am happy to take pictures of the 6 damaged pairs I have remaining in my possession for a full refund, and would accept 2 replacement pairs for the 4 leggings I no longer have due to throwing them away.

To whom this may concern,
We have spoken with [redacted] regarding her issue. we also spoke with the consultant she had purchased from. The consultant had sent out her item, but it was being sent back to the consultant for issues with her shipping labels. We have resolved this issue, the consultant...

will be shipping [redacted]'s item priority when she receives it again.

Initial Business Response /* (1000, 16, 2016/07/12) */
TO Whom this may concern,
I have reached out to [redacted] on 7/6 we were able to come to an agreement on how to handle this situation. I also let her know we are currently working on a system to have this issue fixed. For any additional...

information please contact [redacted]@lularoe.com
Initial Consumer Rebuttal /* (2000, 18, 2016/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They reached out to me and did handle my complaint professionally and to my satisfaction. I am happy with the communication I received and the prompt resolution of the issue.
Thank you,
[redacted]

Revdex.com:I will be keeping an eye out for them.  Thank you. 
I have reviewed the response made by the business in reference to complaint ID 11845192, and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 16, 2016/02/22) */
[redacted],
I am reaching out to you in regards to our letter of complaint from [redacted] case # XXXXXXXX. We have read and attempted to resolve her case, however we are not able to connect with her. We have attempted to contact the...

number on file, and have left voicemail's to address her concerns and have not heard from her. Please see the call log below showing the attempts we have made. Voice mails have been left to her on 02/10/2016, 02/11/2015, and 02/22/2016. Please advise how you would like us to proceed from here. Thank You!
Initial Consumer Rebuttal /* (3000, 18, 2016/02/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Company has left messages, of which I have received only two. I am currently going through cancer treatment and trying to work. When I try to return calls I have only received voice mail or it is after hours and have not received call back since my last message I left. Company can try to email me as well.
Final Consumer Response /* (2000, 22, 2016/03/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
LuLaRoe representative contacted me via email and resolved issue with extreme kindness, empathy and amazing customer service. She represented the brand with professionalism and the service excellence that would've expected of such a large and upcoming growing brand. I appreciated the fact that she was willing to replace the dress that I lost out on with original consultant that caused this entire issue with two amazing dresses. Stellar service and will definitely continue to do business with them with the right consultant.
Final Business Response /* (4000, 20, 2016/03/09) */
We have reached out to [redacted] in regards to case XXXXXXXX, we have communicated with her in regards to her concerns and have sent out two Amelia dresses to replace the incorrect item she has received from a consultant. We have expressed our apologies to her and are hoping we have regained trust and can continue to have her as a long term customer. Please let me know if you will need any forms of emails we have communicated with each other for your records.

CLAIM# [redacted] issue was resolved.

To Who This May Concern,    I have reached out to [redacted] and all items have been sent or credited to her, I have also took a deeper look into the address issue.  For any additional questions please email [redacted]@lularoe.com  Thanks,[redacted]

Initial Business Response /* (1000, 5, 2016/07/07) */
To whom this may concern,
We have contacted [redacted] and came to a resolution on this issue. We agreed on sending out free leggings to her.
Initial Consumer Rebuttal /* (2000, 7, 2016/07/07) */
(The consumer indicated he/she ACCEPTED the...

response from the business.)