Lularoe

Initial Business Response /* (1000, 8, 2016/07/27) */
To whom this may concern,
We have tried reaching out to [redacted] on 7/22 via email and have not received a response from her. We cannot issue her a refund without further information regarding her issue.

Initial Business Response /* (1000, 15, 2016/07/07) */
To Whom This May Concern,
I have reached out to [redacted] to have this issue resoled. I let her know we are updating our system to correctly calculate the tax for the customer state and not the consultants. For any additional information...

please contact [redacted]@lularoe.com

To whom it may concern.Sorry about the delayed response to this matter.  I will be more than happy to assist you with this issue.  Can you please provide me with some more information?  I will need the order number, or the date you purchased your order that way I can work on getting...

you a refund.  Thank you.

CLAIM# [redacted] issue was resolved by Retailer.

Hello Hello! Thank you for reaching out to us! Please also provide your mailing address and...

preference of color or pattern (we cannot guarantee a certain color or pattern) so we can get that replacement out to you if you would like a replacement. If you would just like a refund please provide either the Retailer information that served you or your zip code so we can find a Retailer in your area who can help us to resolve this issue with you. Thank you for your time and patience! Thank you so much and we hope to hear from you soon!

Initial Business Response /* (1000, 8, 2016/07/27) */
To whom this may concern,
We have contacted [redacted] regarding her issues. We have come to a resolution and will be making a one time exception and send her out new leggings on us.

Initial Business Response /* (1000, 8, 2016/07/12) */
To whom this may concern,
We have tried contacting [redacted] on 7/6. We have received no response from her since then. I can provide screen shots of the emails I have sent to her.

I am rejecting this response because: no resolution was given. Finding a consultant locally does not do anything for the fact that I had to pay sales tax in the past. If the company is aware of this problem, they need to do something to rectify it, not just continually say "they're working on it" and not do anything for thier customers. LuLaRoe is going to lose me, and many many others as customers over this issue if they don't make it right. Its the principle.

Regarding the above claim with [redacted] we have sent out replacement items (5 in Total). She did submit under the Happiness claim on 7/27/2017 in which at the time she submitted she did not send her items back which was a requirement to receive a credit. By the time she returned her items in September 2 months later we had already stopped that and were only issuing replacements. Her tracking number for her Replacements is as followed [redacted]   [redacted] is aware of this and was okay with receiving the product per her conversation with [redacted] which is a Supervisor for the Consumer Team. Please let me know if there is anything else I can provide for you.

Initial Business Response /* (1000, 5, 2016/07/06) */
To whom this may concern,
We have contacted [redacted] and come to a resolution on this issue. We are sending her out a free item to replace the damaged one she received.
Initial Consumer Rebuttal /* (2000, 7, 2016/07/08) */
(The consumer...

indicated he/she ACCEPTED the response from the business.)
I am very pleased with the response of LuLaRoe to my issue. I am awaiting the replacement. I will continue to purchase and feel confident they stand behind their products. Thank you LLR!!

Hello Hello! Thank you for reaching out to us! Please provide your address as well as a request of color or pattern (for example flowers or stripes) for a replacement pair of leggings. We are unable to guarantee a certain color or pattern because of the nature of LuLaRoe, however, we can have...

our workers look for your preferred color or pattern.  Thank you so much for your patience with us!

To whom it may concern
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal">
Sorry about the
experience you have had with one of our consultants, being that our consultants
run their business as a independent consultant, I am not able to provide you
with a refund I am willing to send you two pairs of our leggings to
replace the leggings you received, please provide me with what size you wear
and a mailing address
Thank you

Initial Business Response /* (1000, 8, 2016/07/07) */
To Whom this may concern,
I have reached out to [redacted] and apologized for the experience she had with our product. I have let her know what we are doing to make sure quality items are going out to our consultants and customers. For any...

additional question please contact [redacted]@lularoe.com
Initial Consumer Rebuttal /* (2000, 10, 2016/07/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] has let me know things are being changed with the leggings production from bottom to top. The Manufacturing places have been corrected, and they now have people going through things before they leave the warehouse to the consultants. She has been wonderful explaining how things are changing for the better and I'm hoping no one will have an experience like mine. Thank you for mediating for me.

Hello Hello! I have reached out to our Accounting department to verify that you will be receiving the refund for these adjustments. Please allow 21 business days for this refund to make it to you. I apologize for any inconvenience.  Please let us know if we can be of any further assistance, [redacted] P Retailer ServicesLuLaRoe

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like a replacement pair of leggings. I wear size TC. I would prefer a darker color such as navy blue or a darker print. My mailing address is [redacted] Tecumseh Mi [redacted]Thank you so much for responding so quickly and professionally. Regards, [redacted]

To Whom this may concern,       I have tried calling the number provided but it is not a working number, I have also sent an email as of 4/7/2017 and waiting for a response from [redacted]. For any questions please reach out to [redacted]@lularoe.com Thank You,[redacted]

Hello Hello! Thank you for reaching out to us! Please provide your mailing information as well as your preference of color or pattern (we cannot guarantee a replacement of a certain color or pattern) so we can replace this item for you. Thank you for your time.  Thank you and have a...

blessed day!

CLAIM# [redacted] issue has been resolved we are sending out 2 pairs of leggings

CLAIM# [redacted] issue has been resolved received refund check.

Regarding the above claim with [redacted] we have sent out replacement items (5 in Total). She did submit under the Happiness claim on 7/27/2017 in which at the time she submitted she did not send her items back which was a requirement to receive a credit. By the time she returned her items in...

September 2 months later we had already stopped that and were only issuing replacements. Her tracking number for her Replacements is as followed [redacted]   [redacted] is aware of this and was okay with receiving the product per her conversation with [redacted] which is a Supervisor for the Consumer Team. Please let me know if there is anything else I can provide for you.